I played on both Poker side and casino side. I request a withdrawal in May 2013. I have not yet been paid despite numerous emails and phone calls from lock telling me every excuse in the book. I was told check was sent numerous times.
Selected LOCK emails;
JUL 04, 2013 | 11:03PM EDT
Our apologies for the delay, but we are working very hard to catch up to the backlog of payouts. Your Check will be Verified and Authorized as soon as is possible.
Keep updated on the progress of your withdrawal in the History section of your Cashier, https://cashier.lockpoker.eu/history
We appreciate your continued patience and understanding.
NOV 07, 2013 | 06:53PM EST
All withdrawal requests are being honored and paid out. I'm afraid they are just taking quite a bit longer than we would all like at the moment. But assure you, you will receive your funds.
With the launch of our very own Poker Client, you can see that things are improving here at Lock. We’ve also taken on new providers to assist with backlog and get your payout to you sooner.
This is the beginning of new and great things with Lock. Our number one priority is still getting our payout timeframes back to normal. As soon as your pickup information is ready we will email you right away.
All my best,
Dec 7 2013
Your Payout of 1,827.00 USD for Account ID XXXXXX has been processed. Method: Check by Courier
Your payout will be sent via Fedex within 7-10 business days.
We thank you for your continued business and are always available if you should have any questions.
Email: [email protected]
Thank you for playing with us.
-The Staff at JDB Services-
DEC 28, 2013 | 11:01AM EST
Your Check is on its way too you and should be with you soon, but there is a slight delay due to the holiday period.
Thank you for your understanding, but your withdrawal will be with you shortly.
JAN 21, 2014 | 10:56PM EST
I'm afraid our processors are unable to provide us with a tracking number for you. I'm afraid that there was an unexpected delay due to the holidays however your check is enroue and you can expect it to be arriving soon.
All my best,
CSR, Lock Support
JAN 22, 2014 | 10:43AM EST
I do understand this is frustrating for you, but we have asked the Check Processor to urgently trace the whereabouts of your withdrawal and we will update you as soon as possible with the information. But in the meantime would you like a tournament ticket?
And again sorry for any inconvenience caused.