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Ladbrokes Vegas Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 16 Reviews
4.7/10
16 Reviews
Complaint Response 5 Complaints
4 days avg. 5 Complaints
What we like
  • Part of the reputable Ladbrokes network
  • Instant-play gaming
  • Offers many popular Playtech slots
  • 24/7 support via phone or email
  • Secured with 128-bit SSL encryption
  • Proven fair to Gibraltar standards
What we don’t like
  • Unavailable to players in several countries
  • No live chat support available
  • Limited number of table and video poker games
  • Players outside the UK may be charged by their phone provider for support calls
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Ladbrokes Vegas Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://vegas.ladbrokes.com
Established
2013
Licences
Gibraltar Regulatory Authority, UK Gambling Commission
Affiliate Program
Languages
Chinese, Czech, English, Norwegian, Portuguese, Spanish, Thai, Romanian, Russian, Slovenian
Casino Type
Instant Play, Mobile, Download

Ladbrokes Vegas is the main online casino of Ladbrokes, one of the UK's largest and most reputable gaming companies. This Playtech casino is well-known for its large selection of games, modern design, and professional customer service. The site is licensed and regulated by the government of Gibraltar.

Restricted Countries

Due to the strict regulations set by its Gibraltar license, Ladbrokes Vegas is unavailable to players in several countries. These are American Samoa, Australia, Belgium, Bulgaria, China, Christmas Island, France, French Guiana, Greece, Guadaloupe, Guam, Israel, Italy, Hong Kong, Martinique, Mayotte, Northern Mariana Islands, Poland, Reunion, Saint Pierre et Miquelon, South Africa, Turkey, USA, US Virgin Islands, and United States Minor Outlying Islands.

Security and Fairness

Ladbrokes Vegas is secured with advanced technology to keep players safe. This includes a 128-bit SSL encryption certificate issued by Thawte, a top web security company. Ladbrokes Vegas also uses other measures like a firewall and privacy policy in accordance with Gibraltar regulations to keep player information from leaking out.

The government of Gibraltar requires Ladbrokes Vegas to provide regular proof of fairness through an independent audit. The Playtech platform used by Ladbrokes Vegas has always passed these tests.

StallCation

Complaints

Read the complaints other players have left for Ladbrokes Vegas Casino. Learn more about complaints.

Show all complaints
Ladbrokes Vegas Casino - Long verification, Been Given Confusing Information
Opened an account with Ladbrokes Vegas at the start of last week and after winning £2000 I attempted to withdraw the money on the 24th of November. The following day I received an email asking for my verification documents. I happily supplied these and was told by an online chat worker that my account should be verified within 72 hours. On the 28th I sent an email off asking what was going on with my account as the 72 hour period I was quoted had passed. Again on the following day I was sent an email stating that I had made a mistake with the front of my card image and would need to resend the front with the correct part of the card showing. This was fair enough as it was my fault sending the wrong image. On the 1st I received an email stating my account was fully verified. I decided to confirm this with one of the online chat staff who informed me they were still waiting to receive the relevant documents? I also phoned the helpline and was told they had received the documents and are verifying them? Though all members of staff have been helpful, I cannot understand nor was given a sensible reason to why I am told in the email on the 1st that my account is fully verified, while the other members of staff are telling me my account is still being verified? I accept complete responsibility that I made a silly mistake with the front image of my card, this was complete my fault, but I don’t understand why I was emailed on the 1st to be told my account is fully verified and then told this is not the case? I sent the correct card image of on Sunday the 29th and was told on the 2nd of December I was fully verified, but this is not the case. I was also quoted again the 72 hour time period to hear back from the relevant team, so I emailed yesterday asking how my verification is going as I want to carry on depositing and playing, but this is not something I’m willing to do while my account is waiting the never ending “verification”. Also, if they’re so concerned about checking my identity how come I was allowed to deposit £10 the other day. I’m seriously concerned they just don’t want to pay me the £2000. They would have had most of it back by now if they hadn’t tried to stall me. I received an email response to my query from yesterday this morning saying the same generic it’s with the relevant department and they will get in touch with you, with no mention of it having passed the supposed 72 hour time limit.
staus Resolved
£2000
Ladbrokes Vegas casino - not happy with the support

I am writing to you because I have been wrongly mistreated by ladbrokes they had sent me a email saying I could qualify for 10 free spins on gladiator if I deposited £10 in to my vegas account so I placed £10 in to my vegas account no free spins . I could not get hold of them on live chat as they do not have 24/7 live help the next day when I eventually got hold of them they said there was nothing they could do and if I made a second deposit I could qualify for the free spins so I bit my tounge and made a second deposit I got my free spins a deposit offer which I should of got in the first place . I had been playing on a good selection of slots and managed to build a nice sum of £180 I was very happy I then transferd £5 in to there casino account and they had taken all my money of me I had no warning of this and was very unhappy I quickly transferd the £5 back to my vegas account but there was nothing I could do . I then proceeded to email them my issue and there reply was very rude they said there was nothing they could do to get the money back and accused me of having a gambling problem and said they where closing my account . I told them if there not going to givr me my money you can close it . I have then been getting emails from them requesting me to make a third deposit and they will give me another bonus offer why would I want to make a third deposit I thought they had suspended my account and they won't give me my money back

staus Unresolved
0

Complaint Statistics

Resolved 2
Avg. Amount $ 2,978
Avg. Complaint Duration 11 days
Avg. Response Time 4 days

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Player rating
4.7/10 16 reviews

Top reviews from our players

Its really disappointing how great casino become so bad, and as I see there are so many complains (I am not only one who unpahhy about then). The games loading in browser for couple of minutes, spins are slow. As I contacted to their live chat they suggest me to update flashplayer. Its not helping.

I am in the casino life for many years, I would say that has never been any one company can provide such an excellent service. What a superb fast that I get the confirmation of ID verifications within an hour I sent the documents. Even I was been told to wait for 3-5 working days for the payment release into my account, end up I got surprised that the payment was paid into my account on the same day.

They can even to delay the payment since I put my address zip code incorrect and different with my proof address provided. However they did not do that, just advise me to update the zip code and did not try make any troubles for me with the withdraw payment.

Good payout, fair game and all the live chat operators were excellent. Highly recommended to all.

Just confused at the beginning as Ladbrokes got many different brand product and I missed a bonus deposit while I made a deposit on others brand site, after the live support advises, it all looks fine now.

The "Vegas" tab at Ladbrokes used to be their "beta" casino, a test bed where they were trying out their new Playtech offering before they switched completely from their old Microgaming Platform. These days the whole thing has become pretty confused and in fact the "Vegas" tab doesn't appear at all when you first go to their site at the moment but does magically appear sometimes as you browse around the different sections of the casino. Looks like they have tragically failed to update their site properly to me! The games offerings are almost the same as in the main casino pages at this point, though strangely you'll find some of the machines from the "games" section mixed in as well. It's all a bit of a mess really.

Ladbrokes recently took over Corals, a merger that I desperately wish had gone the other way as I much prefer their casino offerings to those offered by ladbrokes - their land based betting shops are better too and it will be a very sad day if the large Gala branded casinos end up being renamed as part of ladbrokes as well. Whilst the games offered are largely identical between the two brands I find Corals to offer far superior customer service, much better withdrawal times, and significantly more generous bonus offers. Whether things will stay that way now that Ladbrokes are in charge only time will tell.

Make a withdrawal at Ladbrokes and you can be waiting anything up to three days for your request to clear the reversible pending stage and anything up to another day after it clears from there to arrive in your account, even with e-wallets. That's worse than even some of the shadier Playtech casinos and there really isn't any excuse for it considering Paddy Power often manage to pay my withdrawals out in less than hour.

And yes that customer service... it really is diabolical. Sometimes even getting an answer from them is hard work and they refuse to engage with on-line mediation services much of the time too. You would think you would be safe playing at a brand as large as this but my experience is exactly the opposite. Worryingly too it always seems to be large amounts that cause complaints at this casino - surely this is a casino that can afford to pay any amount at any time?!

One good thing I'll say about Ladbrokes is it's nice to be able to withdraw your winnings in one of their stores, but William Hill and Corals both offer this service too so it's not a reason to play here for me.

If my memory serves me well, the Ladbrokes casino once was using Microgaming software. Today is using the Playtech software. For a long time I have not enjoyed in the Playtech games and that is why I decided to join this casino.

The welcome bonus with the percentage of 200% on the first deposit was another reason why I joined the casino. But soon, after I filled out the fields and made the account, I found that the link here on the AG leads to Ladbrokes mobile casino. As I use PC, I could not play here. So I searched for a downloadable casino and I have installed the casino software.

I decided to make a deposit of 22 euros because that was all that I had on my Neteller account. But instead of a bonus of 200% I got only 100% or in other words 22 euros on my deposit. I did not want to contact the support for this. The first game with which I started was Blade. But after a while, I lost half of the money here. Then I moved on the Fantastic Four. This is a great slot game with 20 pay-lines. Here I had a Decent Wins of almost 100 x bet. After this wins my balance was at 27 euros and I decided to try with Sherlock Mystery. This is one of the newer Playtech slot games that often is my choice recently. But for half an hour of playing here, my balance fell from 27 euro to below 10 euros. The game which was my next choice is called Easter Surprise. Here I played for more than an hour. Even I succeeded to meet the wagering requirement but I did not have a sufficient amount in the account to request a withdrawal.

It is interesting that, immediately after my deposit I got mail from the casino in which they requested from me to send them a document for verification. Which I did, and my documents were accepted the next day. For Ladbrokes casino I give a solid 8 stars.

Inactive user
9/10

In April I finally got the chance to play a little bit more then usual. It took some time before I found Ladbrokes Vegas Casino 200 percent welcome offer and I thought, it is so generous of them, all you need is to deposit 20 euro, punds or dollars in order to be eligable for this promo with wagering requirements of 20 x deposit plus bonus, I know many of us dont like when wagering includes our deposit money but hey, no so many reputable casinos offer 200 percent welcome bonus.

I was excited like I knew something wil lbe going on, I deposited 25 euros and had 75 to play with. Hm, I havent checked the games, all I knew is that its Playtech powered and well known casino and even I knew Panther Moon and safari Heat are not available in all Platech casinos, I was lazy to check out the games. Oh my God, what a surprise for me.There wasn't Playtech games at all, only Marvel Jackpots, and MGM games and games selection isn't something special but still, I enjoyed especially because I got very lucky. When I saw available games I was like .. what am I suppose to play, but Lady Luck decided to bring some light into my day and when I finally decided to play The Avengers!

Imagine what happened ? Win after win, bonus features and the biggest win of 350 euros, I cleared wager and I had 130 euros. 24 hrs.after I asked for witdrawal, my account was verified and money was on my neteller account. Respect for Ladbrokes Vegas Casino. Sometimes I am bothering live support but hey, it is better to ask and double check then get lost or mistake. Each time when you get on wit Live Support expect to be asked your personal detailed for security purposes before getting the answer on your question.

Cheers and if this casino is your next choice, good luck!

Ladbrokes was one of the very first on-line casinos I would frequent, they were a Microgaming based casino at that time and had some really great promotions available, a fantastic welcome bonus, a great comp points scheme, I can’t even really remember all the good points… but I know I regarded them as being one of the very best on-line casinos out there.

Theres no doubt in my mind that Ladbrokes have gone way downhill since they ditched the Microgaming software. I first joined their casino at that stage and I got a 200% bonus on a £100 deposit with 30 times bonus wagering requirement, as well as 50 free spins on Immortal Romance – they were at £0.60p per spin as well, unlike almost every other on-line casino out there which only ever gives away free spins at the minimum possible bet.

When the switch to playtech was announced, I could not help but groan – pretty much every other major UK bookmaker already bases their on-line presence on Playtech software including Betfred, Corals, Gala, and William Hill. I guess they must be offering some extremely attractive financials to these companies to get them to move away from the likes of Microgaming as Ladbrokes also ditched t heir Microgaming poker room which got them a whole tonne of negative press too.

I received a new 200% bonus when the transfer to Playtech was completed, and set about trying some om my favourite playtech games on the new Ladbrokes site. I did infact manage to blast my way through the massive wagering requirements, with a reasonable profit and a total balance of a little over £400, however when I went to request a withdrawal I found that there was a problem because the bonus I had been given was not even cashable – I cannot believe that such a large UK name like Ladbrokes is offering this kind of shady bonus where they try and take the bleeding bonus back after you have completed the entire wagering requirement. It just blows my mind, and there really is just nothing positive I can say about this on-line casino now. Be warned – Ladbrokes is not worth your time now, not whatsoever.

First the good: Wager-free free spin promotions....

... BUT, If there has ever been a casino that has spectacularly fallen from grace, Ladbrokes would be my number one choice without hesitation.

Previously a top quality Microgaming casino, with a number of other developers slots available under a seperate games tab, Ladbrokes chose to switch their main casino over to the Playtech platform a little over six months ago. Since then, the quality of their promotions has dropped dramatically, including a ridiculous requirement that all players must have £20 in their casino account before even being able to view the promotions page.

Their customer support staff appears to have been outsourced as well - god knows where to - worse still, these support personnel will begin messaging you the moment you log in to the website, pestering you to make a deposit or to sell you one of their rip off bonuses. Whilst other Playtech casinos such as Corals and Betfred offer the more standard type of bonus where, once you complete the wagering requirement, the bonus amount converts into cash and you are free to withdraw, Ladbrokes now give you the "sticky" type of bonus, whereby after wagering is completed, the entire amount of the bonus is deducted from any withdrawal you may finally be able to make. As far as I am concerned this makes taking a bonus completely pointless, as it locks in your deposited funds as a result of the wagering requirement, and even the odd time you get lucky and finish up in profit, you have to give the "bonus money" right back anyway! I would expect this from a rogue casino, not from Ladbrokes!

Couldn't register at the casino, got error 26?. Strangely enough I could register at the sports page. Then got the wrong bonus. Then got the wrong bonus again. Then got an an insanely incompetent live chat. Then gave up.

I start playing at Ladbrokes casino long time ago, ok, not long, but that was the time when they had Microgaming games on board, and everything was really nice with that casino, support, payouts within 24 hours, and bonuses. Not so long ago they changed to Playtech, and I decide to try, also they offer 100% for playtech games, so I just make deposit.

First problem that I had, it was really laggy games, games loading in browser few minutes, spins was slow. I contact live chat, and they told me that I should update flashplayer, etc. But nothing works, but there is no problem. Somehow with such slow spins I managed to clear bonus and request withdrawal of 150$. And then come second problem, I get it only after 5 days of waiting, because as they told me they had some problems with Skrill...
Such things of course make me sad about nice casino in past, and after waiting 5 days for my cash out I just close my account with them, really, there is many good Playtech casinos around, and I will not want to wait my money so long, even if they really had problems.
This is really shame how good casino in past become so bad, and I am not only one who complaining about it, I did not know why they decide to change software, but it is just make the things worse. Also they close poker account for Belarussian players, and this was only sad thing for me, because i play there tournaments sometimes.

Ladbrokes is very decent and reputable brand. But looks like things come bad for them, and they start do something strange and not good. As I told, I close my account with them, and I am happy with that decision.
I rate Ladbrokes with 5 stars only, I thought about 3, but in past this was really good and decent casino.


Ladbroke Vegas Casino, well have to say I was not so familiar neither liked their Playtech games but when I try them I start liking them a lot. So about this casino I join it long time ago when they were giving 10 euros for free, so no deposit bonus just to sign up, opening an account there and try their games. So I did, but in that time I didn't know their games that much, so I spend those 10 euros really fast and won nothing.

Few months ago, because some of the members of our lovely forum, had so big winnings in Playtech I decided to deposit. For the first time then I deposited only 10 euros and took the 100% match bonus so I was playing with 20 euros. The first game I played was Fortune Hill I managed to raise my balance to 70 euros but I was so far from the wagering the bonus and then I changed the slot and start playing Pink Panther game, which at the end lost it all. I like about this casino, because they are sending very often to their depositors free spins no wagering, no nothing, almost every week.

So few weeks ago I got 10 free spins on the Fortune Hill slot and from those free spins I managed to win 200 euros, I was playing for a while but then I started to losing the money and came to 80 euros, which I decided to cash out, anyway from no investment and 80 euros win, that was really nice sum to be cashed out.

As I read about Ladbrokes casino,they were solid and very fast for cashing out, but in my case not. I was waiting for 8 days till they cashed me out. Although they really disappointed me I still like this casino, well lets hope that wont happened again when I cash out from them, well I guess I will !

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