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I've read many good reviews about Playtech casinos, which gives them good quality in my eyes, and as Ladbrokes Vegas is one of them, I decided to give it a try.
I am not a big fan of casino apps, so I registered my profile and started to play online. As I've mentioned before, I've been trying out many casinos in the last time, so I deposit 20 Eur- just enough to understand if I like this place or not, and if not, then why.
The thing that I find very disturbing is their service. The live dealers are good looking, but it seems that their knowledge of the game rules are not so good. The other unflattering thing is the fact, that after GMT they close many Black Jack tables, so all the players end up at one table, which makes the game slower, takes more of your time and lowers your patience.
And there's another bad thing I experienced there- it takes a very little time to get you kicked out of the table in case if you're not betting at the moment, or if the card change procedure is long, or if the game as already begun. Of course I could join the table again and again, but it really frustrated me. And as I saw in the game chat, I wasn't the only one getting annoyed.
The only good thing about my experience there was the positive, good-looking, good-english-speaking dealers. I spent my time only on BJ table and Roulette table, I had a feeling that with Slots I'm gonna loose it all.
After the games I lost only 5 euros, but I was so frustrated with their service that I withdrew the money. At least that operation didn't disappoint me.
I would say only deposit with Ladbrokes if you like being treated like you are nothing, they do not care over there customers the customer service staff are the most rude unhelpful and ignorant and managers refuse to come on the p[hone.
The bonuses are hard to get and when you do get them you have to wait 48 hours to be credited and the play through is a joke, all other casino companies I know have all the different deposit options there on the banking page to easily deposit with Ladbrokes you need to go on chat to change the deposit options if you are like me and use card or Ukash or Paypal its annoying to have to keep ringing in.
Ladbrokes have now got rid of the casino and made it all vegas as from the 25th of march forcing us to play vegas and getting rid of my favourite games. I was a member of Ladbrokes 4 years deposited thousands and I was not a vip or on any loyalty program and always refused when asked.
I once depoiyed 7k in a week and did not get a single penny bonus or a thank you or no points for just spinning . They do not reply to complaints privately or even on here so many none replies on here. They are to big of a company to care and will always win. They have problems with games loading them when i ring in rude staff blame my computer I tried on 3 computers and all the same they then admitted there was a problem.
There is no button for live chat like other casino's where is says live chat with Ladbrokes you need to go to banking and hope it pops up which is does not do often again staff blamed my 3 computers I deleted cookies and allowed pops ups still the same. I know the casino gone now but they don't give you points for just spinning like most other casino's do. I deposited by Ukash so could not make a withdrawel on card had to go to branch and pick up. You can deposit thousands a day but only allowed to withdraw 5k a day.
They maintenance work and not tell you like take your deposit then kick you off mid game no warning. If you are lucky enough to get a bonus use it quick I went in hospital for 3 days lost the bonus it was took away and when rang in was told tough to late.
Ladbrokes don't give you birthday or Christmas bonuses or refer a friend bonus like any other casino I am member off. When you deposit there no thank you message pops up or send you a deposit receipt again Ladbrokes do not think there customers are worthy of a thank you.
I opted in to be contactable since then I was getting messages offering me things I made the deposit did not get the bonuses Ladbrokes asked for screen shots of messages to prove this but this was every time they then told me they did not send out the messages even though this only happened since I opted in and to cut a long story short they took my deposit and did not get the bonus and was called a liar.
I could say a lot more bad things about Ladbrokes but they do not care or bothered so if you are happy to put up with all this then deposit with them. Please review the complaints unanswered on here and read reviews all over the internet.
Ladbrokes casino in past has download Microgaming software, and not so long ago they change it to Playtech instant play. I did not know why they made such decision, before they change software I am often play at their Microgaming games, and I was like it!
Anyway, even now they change their software to playtech, I am already try out their new casino and services. First of all I am not a big fan of instant play, especially such instant play like Ladbrokes casino has. Slots download is slow as per my opinion, and of course it is annoying to wait till you can start playing.
Anyhow on old Ladbrokes site I withdraw probably 5k in total, but to be honest I made a lot of deposits there too, I count such statistic long time ago, and I think i had 1k in profit, but plus a lot of playtime and entertainment, so I am happy that I was able to win something and have fun with it.
Regarding Playtech software, so far I made only two real money deposits, both was for 50 $ and both with 100% bonuses, but unfortunately like this always happens to me I am just gives this gladiator a lot of my money. Great movie, but slot is always just taking my money.
I believe Ladbrokes Vegas casino is really great, this is an very old company, especially well known on UK markets, and they provide really great service. It is pity that no more Microgaming games, but at least right now we have one more excellent Playtech casino no?
I like this brand, and I will definitely continue to enjoy their service, I like such places where I am pretty sure that nothing bad can happen, and I like places where my money is safe.
Good luck to you if you decide to choose this casino to play!
I started to play at Ladbrokes Vegas because I saw on askgamblers that they are offering a no deposit bonus of 25 pounds to all new/existing players of Ladbrokes brand! I created my account and didn’t received the bonus! I thought that this bonus has country restrictions and my country is not accepted and I decided to search the terms and conditions of this bonus! On their terms and conditions wasn’t about any country restrictions so I decided to contact the support team via live chat and request more info about this!They told me that there is no country restriction and they credited the bonus to my account!
I started to play and enjoy the nice slot games that they have and finally I managed to complete the wagering requirements of the bonus(50 times) and contacted again the support team to ask them if I have to make a deposit to withdraw!They told me that I have to deposit 10 pounds before I will be able to withdraw my winnings!I have made the deposit and request an withdrawal, and after 2-3 working days I received the money in my bank account!
I want to tell you that their games are very awesome, I played The Great Blue and The Sopranos and won almost 50 pounds! Also they have Fantastic Four, Iron man, Wolverine and many great games like table games, Blackjack, poker,etc.! Another thing that I was impressed was the great support team that they are having and most important thing a lot of payment methods!
I consider that I was very lucky to take this great no deposit bonus because now I see that they have put country restrictions to this bonus, only players from UK, Germany, Canada, Sweden, Russia and Ireland are able to take this bonus and enjoy!
I want to rate this casino,I will give just an 8 for the no deposit bonus because of the country restrictions, 10 for the support team, 9 for the games and another 9 for the payment methods!
Pros:
Payouts were instant to the main Ladbrokes wallet.
Cons:
There is a limited selection of Playtech games, lack of download client, reduced jackpots, lower bet limits, and the 30 times deposit AND bonus requirement is bordering on rogue. This makes 90 times the bonus for the second deposit offer.
1/10 from me. If you want to play Playtech games, play elsewhere!
good games
I made 3 deposits. Bonus I was not credited. Live support does not work. Came to me one email that I sent ID. I sent my ID. I asked about the bonus. I asked for confirmation of receipt of my ID. I asked about communication. The day I got no answer. The account can no longer log on. I have no explanation! Money they took. My ID is fine. I play in other casinos do not have a problem. Ladbrokes has here has an excellent recommendation. My experience is quite the opposite. No communication. I do not recommend this casino! The player is a wallet!