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Ladbrokes Vegas Casino has been terminated due to being unresponsive. Consider these instead:

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Ladbrokes Vegas Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 16 Reviews
4.7/10
16 Reviews
Complaint Response 5 Complaints
4 days avg. 5 Complaints
What we like
  • Part of the reputable Ladbrokes network
  • Instant-play gaming
  • Offers many popular Playtech slots
  • 24/7 support via phone or email
  • Secured with 128-bit SSL encryption
  • Proven fair to Gibraltar standards
What we don’t like
  • Unavailable to players in several countries
  • No live chat support available
  • Limited number of table and video poker games
  • Players outside the UK may be charged by their phone provider for support calls
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Ladbrokes Vegas Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://vegas.ladbrokes.com
Established
2013
Licences
Gibraltar Regulatory Authority, UK Gambling Commission
Affiliate Program
Languages
Chinese, Czech, English, Norwegian, Portuguese, Spanish, Thai, Romanian, Russian, Slovenian
Casino Type
Instant Play, Mobile, Download

Ladbrokes Vegas is the main online casino of Ladbrokes, one of the UK's largest and most reputable gaming companies. This Playtech casino is well-known for its large selection of games, modern design, and professional customer service. The site is licensed and regulated by the government of Gibraltar.

Restricted Countries

Due to the strict regulations set by its Gibraltar license, Ladbrokes Vegas is unavailable to players in several countries. These are American Samoa, Australia, Belgium, Bulgaria, China, Christmas Island, France, French Guiana, Greece, Guadaloupe, Guam, Israel, Italy, Hong Kong, Martinique, Mayotte, Northern Mariana Islands, Poland, Reunion, Saint Pierre et Miquelon, South Africa, Turkey, USA, US Virgin Islands, and United States Minor Outlying Islands.

Security and Fairness

Ladbrokes Vegas is secured with advanced technology to keep players safe. This includes a 128-bit SSL encryption certificate issued by Thawte, a top web security company. Ladbrokes Vegas also uses other measures like a firewall and privacy policy in accordance with Gibraltar regulations to keep player information from leaking out.

The government of Gibraltar requires Ladbrokes Vegas to provide regular proof of fairness through an independent audit. The Playtech platform used by Ladbrokes Vegas has always passed these tests.

StallCation

Complaints

Read the complaints other players have left for Ladbrokes Vegas Casino. Learn more about complaints.

Show all complaints
Ladbrokes Vegas Casino - Long verification, Been Given Confusing Information
Opened an account with Ladbrokes Vegas at the start of last week and after winning £2000 I attempted to withdraw the money on the 24th of November. The following day I received an email asking for my verification documents. I happily supplied these and was told by an online chat worker that my account should be verified within 72 hours. On the 28th I sent an email off asking what was going on with my account as the 72 hour period I was quoted had passed. Again on the following day I was sent an email stating that I had made a mistake with the front of my card image and would need to resend the front with the correct part of the card showing. This was fair enough as it was my fault sending the wrong image. On the 1st I received an email stating my account was fully verified. I decided to confirm this with one of the online chat staff who informed me they were still waiting to receive the relevant documents? I also phoned the helpline and was told they had received the documents and are verifying them? Though all members of staff have been helpful, I cannot understand nor was given a sensible reason to why I am told in the email on the 1st that my account is fully verified, while the other members of staff are telling me my account is still being verified? I accept complete responsibility that I made a silly mistake with the front image of my card, this was complete my fault, but I don’t understand why I was emailed on the 1st to be told my account is fully verified and then told this is not the case? I sent the correct card image of on Sunday the 29th and was told on the 2nd of December I was fully verified, but this is not the case. I was also quoted again the 72 hour time period to hear back from the relevant team, so I emailed yesterday asking how my verification is going as I want to carry on depositing and playing, but this is not something I’m willing to do while my account is waiting the never ending “verification”. Also, if they’re so concerned about checking my identity how come I was allowed to deposit £10 the other day. I’m seriously concerned they just don’t want to pay me the £2000. They would have had most of it back by now if they hadn’t tried to stall me. I received an email response to my query from yesterday this morning saying the same generic it’s with the relevant department and they will get in touch with you, with no mention of it having passed the supposed 72 hour time limit.
staus Resolved
£2000
Ladbrokes Vegas casino - not happy with the support

I am writing to you because I have been wrongly mistreated by ladbrokes they had sent me a email saying I could qualify for 10 free spins on gladiator if I deposited £10 in to my vegas account so I placed £10 in to my vegas account no free spins . I could not get hold of them on live chat as they do not have 24/7 live help the next day when I eventually got hold of them they said there was nothing they could do and if I made a second deposit I could qualify for the free spins so I bit my tounge and made a second deposit I got my free spins a deposit offer which I should of got in the first place . I had been playing on a good selection of slots and managed to build a nice sum of £180 I was very happy I then transferd £5 in to there casino account and they had taken all my money of me I had no warning of this and was very unhappy I quickly transferd the £5 back to my vegas account but there was nothing I could do . I then proceeded to email them my issue and there reply was very rude they said there was nothing they could do to get the money back and accused me of having a gambling problem and said they where closing my account . I told them if there not going to givr me my money you can close it . I have then been getting emails from them requesting me to make a third deposit and they will give me another bonus offer why would I want to make a third deposit I thought they had suspended my account and they won't give me my money back

staus Unresolved
0

Complaint Statistics

Resolved 2
Avg. Amount $ 2,978
Avg. Complaint Duration 11 days
Avg. Response Time 4 days

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Player rating
4.7/10 16 reviews

Top reviews from our players

good games

I made 3 deposits. Bonus I was not credited. Live support does not work. Came to me one email that I sent ID. I sent my ID. I asked about the bonus. I asked for confirmation of receipt of my ID. I asked about communication. The day I got no answer. The account can no longer log on. I have no explanation! Money they took. My ID is fine. I play in other casinos do not have a problem. Ladbrokes has here has an excellent recommendation. My experience is quite the opposite. No communication. I do not recommend this casino! The player is a wallet!

I've read many good reviews about Playtech casinos, which gives them good quality in my eyes, and as Ladbrokes Vegas is one of them, I decided to give it a try.
I am not a big fan of casino apps, so I registered my profile and started to play online. As I've mentioned before, I've been trying out many casinos in the last time, so I deposit 20 Eur- just enough to understand if I like this place or not, and if not, then why.
The thing that I find very disturbing is their service. The live dealers are good looking, but it seems that their knowledge of the game rules are not so good. The other unflattering thing is the fact, that after GMT they close many Black Jack tables, so all the players end up at one table, which makes the game slower, takes more of your time and lowers your patience.
And there's another bad thing I experienced there- it takes a very little time to get you kicked out of the table in case if you're not betting at the moment, or if the card change procedure is long, or if the game as already begun. Of course I could join the table again and again, but it really frustrated me. And as I saw in the game chat, I wasn't the only one getting annoyed.
The only good thing about my experience there was the positive, good-looking, good-english-speaking dealers. I spent my time only on BJ table and Roulette table, I had a feeling that with Slots I'm gonna loose it all.
After the games I lost only 5 euros, but I was so frustrated with their service that I withdrew the money. At least that operation didn't disappoint me.

Inactive user

I would say only deposit with Ladbrokes if you like being treated like you are nothing, they do not care over there customers the customer service staff are the most rude unhelpful and ignorant and managers refuse to come on the p[hone.
The bonuses are hard to get and when you do get them you have to wait 48 hours to be credited and the play through is a joke, all other casino companies I know have all the different deposit options there on the banking page to easily deposit with Ladbrokes you need to go on chat to change the deposit options if you are like me and use card or Ukash or Paypal its annoying to have to keep ringing in.
Ladbrokes have now got rid of the casino and made it all vegas as from the 25th of march forcing us to play vegas and getting rid of my favourite games. I was a member of Ladbrokes 4 years deposited thousands and I was not a vip or on any loyalty program and always refused when asked.

I once depoiyed 7k in a week and did not get a single penny bonus or a thank you or no points for just spinning . They do not reply to complaints privately or even on here so many none replies on here. They are to big of a company to care and will always win. They have problems with games loading them when i ring in rude staff blame my computer I tried on 3 computers and all the same they then admitted there was a problem.

There is no button for live chat like other casino's where is says live chat with Ladbrokes you need to go to banking and hope it pops up which is does not do often again staff blamed my 3 computers I deleted cookies and allowed pops ups still the same. I know the casino gone now but they don't give you points for just spinning like most other casino's do. I deposited by Ukash so could not make a withdrawel on card had to go to branch and pick up. You can deposit thousands a day but only allowed to withdraw 5k a day.
They maintenance work and not tell you like take your deposit then kick you off mid game no warning. If you are lucky enough to get a bonus use it quick I went in hospital for 3 days lost the bonus it was took away and when rang in was told tough to late.
Ladbrokes don't give you birthday or Christmas bonuses or refer a friend bonus like any other casino I am member off. When you deposit there no thank you message pops up or send you a deposit receipt again Ladbrokes do not think there customers are worthy of a thank you.

I opted in to be contactable since then I was getting messages offering me things I made the deposit did not get the bonuses Ladbrokes asked for screen shots of messages to prove this but this was every time they then told me they did not send out the messages even though this only happened since I opted in and to cut a long story short they took my deposit and did not get the bonus and was called a liar.
I could say a lot more bad things about Ladbrokes but they do not care or bothered so if you are happy to put up with all this then deposit with them. Please review the complaints unanswered on here and read reviews all over the internet.

Ladbrokes casino in past has download Microgaming software, and not so long ago they change it to Playtech instant play. I did not know why they made such decision, before they change software I am often play at their Microgaming games, and I was like it!
Anyway, even now they change their software to playtech, I am already try out their new casino and services. First of all I am not a big fan of instant play, especially such instant play like Ladbrokes casino has. Slots download is slow as per my opinion, and of course it is annoying to wait till you can start playing.

Anyhow on old Ladbrokes site I withdraw probably 5k in total, but to be honest I made a lot of deposits there too, I count such statistic long time ago, and I think i had 1k in profit, but plus a lot of playtime and entertainment, so I am happy that I was able to win something and have fun with it.
Regarding Playtech software, so far I made only two real money deposits, both was for 50 $ and both with 100% bonuses, but unfortunately like this always happens to me I am just gives this gladiator a lot of my money. Great movie, but slot is always just taking my money.

I believe Ladbrokes Vegas casino is really great, this is an very old company, especially well known on UK markets, and they provide really great service. It is pity that no more Microgaming games, but at least right now we have one more excellent Playtech casino no?
I like this brand, and I will definitely continue to enjoy their service, I like such places where I am pretty sure that nothing bad can happen, and I like places where my money is safe.

Good luck to you if you decide to choose this casino to play!


I started to play at Ladbrokes Vegas because I saw on askgamblers that they are offering a no deposit bonus of 25 pounds to all new/existing players of Ladbrokes brand! I created my account and didn’t received the bonus! I thought that this bonus has country restrictions and my country is not accepted and I decided to search the terms and conditions of this bonus! On their terms and conditions wasn’t about any country restrictions so I decided to contact the support team via live chat and request more info about this!They told me that there is no country restriction and they credited the bonus to my account!

I started to play and enjoy the nice slot games that they have and finally I managed to complete the wagering requirements of the bonus(50 times) and contacted again the support team to ask them if I have to make a deposit to withdraw!They told me that I have to deposit 10 pounds before I will be able to withdraw my winnings!I have made the deposit and request an withdrawal, and after 2-3 working days I received the money in my bank account!
I want to tell you that their games are very awesome, I played The Great Blue and The Sopranos and won almost 50 pounds! Also they have Fantastic Four, Iron man, Wolverine and many great games like table games, Blackjack, poker,etc.! Another thing that I was impressed was the great support team that they are having and most important thing a lot of payment methods!
I consider that I was very lucky to take this great no deposit bonus because now I see that they have put country restrictions to this bonus, only players from UK, Germany, Canada, Sweden, Russia and Ireland are able to take this bonus and enjoy!

I want to rate this casino,I will give just an 8 for the no deposit bonus because of the country restrictions, 10 for the support team, 9 for the games and another 9 for the payment methods!

Pros:
Payouts were instant to the main Ladbrokes wallet.

Cons:
There is a limited selection of Playtech games, lack of download client, reduced jackpots, lower bet limits, and the 30 times deposit AND bonus requirement is bordering on rogue. This makes 90 times the bonus for the second deposit offer.

1/10 from me. If you want to play Playtech games, play elsewhere!

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