Ag Awards

Ladbrokes Vegas - Removed $9000 win from my account.

Complaint Info
Disputed casino Ladbrokes Vegas Casino
Reason Bonus terms violation
Amount $ 9000
Posted on September 27, 2014

I was playing with the site and my balance was over 9000. I had received a bonus. Then I signed in and my balance was all missing except my original deposit. I asked them what happened and to return the balance and they said I had a bonus and the winnings expired because they were only good for 3 days. I looked at the email that they had sent me about the bonus with all the information and reviewed it. There was nothing at all about the bonus and winnings expiring after 3 days. The only thing it said was that I had 72 hours to claim the bonus. I emailed them back the email and links showing this and they never answer back except the automated response. I sent many emails to them and now it is more than 2 weeks and they do not say anything.

Posted on September 22, 2014

We tried to give the player her bonus back on the 14.9.14 14:36 but for some reason the player declined the bonus . We are trying to connect with a player to resolve this issue. We tried to call the player but her phone number is wrong, and this morning we emailed the player again .

Posted on September 24, 2014

I did not see the email becaues it is in my spam and the decline was from the pop up that I did not see was my balance. I did not get call either.

I emailed you now back. I will check my spam email next time.

Posted on September 26, 2014

After the player replied to our support email we credited the player again with €9007.50.
Hope that by doing that we solved this issue.

estancia25 Uruguay
Posted on September 27, 2014

Hello, I have the credit now! Everything okay.

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