Account & support

Good evening, The security department wanted to have proof of address because I expect a payout of 2500 €. I now had to send them a total of 6 different verification documents! ID card, bank statement, and broo municipal utilites all not 2 months old and in good quality. The first document I have sent on 18.11.21015 and again on 12.01.2015 In addition, the new document again on 03.12.2015. and on 06.12.2015 on one side of the ladbrokes.Heute 08.12.2015 They wanted a photo of my credit card even though I have paid with Neteller, but of two cards is a photo you have been sent. Now I scanned the documents and they say only photos please. Am15.12.2015 were again, all documents sent to you. Seriously, I play a lot online, also find it right with the verification but never had to wait long. Please help me, I think that make the extra so I gambles my winnings again !!!

Opened an account with Ladbrokes Vegas at the start of last week and after winning £2000 I attempted to withdraw the money on the 24th of November. The following day I received an email asking for my verification documents. I happily supplied these and was told by an online chat worker that my account should be verified within 72 hours. On the 28th I sent an email off asking what was going on with my account as the 72 hour period I was quoted had passed. Again on the following day I was sent an email stating that I had made a mistake with the front of my card image and would need to resend the front with the correct part of the card showing. This was fair enough as it was my fault sending the wrong image. On the 1st I received an email stating my account was fully verified. I decided to confirm this with one of the online chat staff who informed me they were still waiting to receive the relevant documents? I also phoned the helpline and was told they had received the documents and are verifying them? Though all members of staff have been helpful, I cannot understand nor was given a sensible reason to why I am told in the email on the 1st that my account is fully verified, while the other members of staff are telling me my account is still being verified? I accept complete responsibility that I made a silly mistake with the front image of my card, this was complete my fault, but I don’t understand why I was emailed on the 1st to be told my account is fully verified and then told this is not the case? I sent the correct card image of on Sunday the 29th and was told on the 2nd of December I was fully verified, but this is not the case. I was also quoted again the 72 hour time period to hear back from the relevant team, so I emailed yesterday asking how my verification is going as I want to carry on depositing and playing, but this is not something I’m willing to do while my account is waiting the never ending “verification”. Also, if they’re so concerned about checking my identity how come I was allowed to deposit £10 the other day. I’m seriously concerned they just don’t want to pay me the £2000. They would have had most of it back by now if they hadn’t tried to stall me. I received an email response to my query from yesterday this morning saying the same generic it’s with the relevant department and they will get in touch with you, with no mention of it having passed the supposed 72 hour time limit.

I was playing with the site and my balance was over 9000. I had received a bonus. Then I signed in and my balance was all missing except my original deposit. I asked them what happened and to return the balance and they said I had a bonus and the winnings expired because they were only good for 3 days. I looked at the email that they had sent me about the bonus with all the information and reviewed it. There was nothing at all about the bonus and winnings expiring after 3 days. The only thing it said was that I had 72 hours to claim the bonus. I emailed them back the email and links showing this and they never answer back except the automated response. I sent many emails to them and now it is more than 2 weeks and they do not say anything.