Grand Mondial Casino

Playing here for a couple of years. The only things i liked here were the regular promotions, loyalty, etc. Promotional bonuses have a small wager, never had problems wagering. Chatbot is convenient for quick FAQs. And also Mega Moolah.

Dont know even where to start, the longer I played here the worse it got. First, hard to get in touch with live chat, chatbot goes into loops till it redirects to a real person. Second, VIP loyalty points have an absurd wager of 200x, never had it wager, and over the years I exchanged more than 2k in VIP points. Third, low selection of slots providers, in total there are below 1000 slots, mostly all similar, just different style. Fourth, Deposit methods are absurdly few comparing to other casinos, and even fewer withdraw options. Can only withdraw minimum 50€$, and 300€$ bank wire. Withdraw stays on hold for 48 working days hours before being processed. This method is smart, because they know its more likely the player will reverse the withdrawal and gamble the funds. 2 days is absurdly long, and thats even for the minimal withdrawal amount.Fifth, They have an aggressive and tricky advertising. First casino to send me promotions via post. I get many spam SMS redirecting to one of Casino Rewards casinos and take the welcome bonus that is not allowed to take twice ( or make and duplicate account) according to T&C, but they still let you. You can make as many accounts on theyr platform from one e-mail as you want, it will be a problem later that i will explain. Lastly, playing here will be no problem till you wing big, couple thousand times your bet. Even thought i had KYC passed, they ask many document again and try to find any dirt on you to not give the funds out. You can find many complaints on the web about CR not paying because of duplicate accounts (who they allow to create) or abuse of bonus promotion if you win big with the bonus funds.
I could go on and on, but i hope you get the idea here. The best way to play here is to have just one account and play on the low, they will not bother you and even give nice bonuses sometimes.

I like the casino it is fun easy and the promotions are good along with the V.I.P status but the daily rewards riches now here's where it gets interesting.

Now the daily rewards riches are the push and drive to make you want to play more BUT, OHHH AND HERES THE BUT you check daily get a little penny for your cup you deposit money and play daily your level goes up then there is MILESTONES when you reach daily streaks of depositing money and playing at the casino. But here's were it gets fishy...
I've got to the start of my gold tier twice and about to claim my MILESTONE, and BOOM my account is under suspension, they don't tell you why the support when in all honesty feels like a BOT, as they keep repeating the same thing over and over, and the fact that in their legal terms and conditions, it states you will be giving a through reason on why something of this manor might happen and you get suspended, but your giving nothing they tell you to keep playing as you do, and yet playing as you do lands you in this pile of B.S... This is my overall feel like I'm being scammed out of something I've worked hard towards feeling.... So be prepared to not enjoy this factor of playing at this casino.

Variety of games with microgaming which makes it best and is provided by Grand Mondial. Overall flawless gaming experience and no issues with deposits at this casino. Never encountered interrupted gaming experience. You can trust this casino in terms of payouts however expect 3 business days to get the money whereas its competitors today pay out instantly. Policies are casino friendly then players friendly.

I have been playing at this casino for many years now and there are many things to dislike and hence my play is extremely limited here now. I would go over one by one
1. I have reached the highest level which is diamond few times however bonuses are really bad here. Especially, when you are losing, they will not offer a penny
Customer service - Very bad customer service. FIrst you deal with a bot and then have no option to connect with live agent until you select deposit issue. Even then, it will show more than 15 mins to connect however even after an hour no live agent turns up.
Withdrawal time - My current casino Bitstarz pays out within 8 mins irrespective of amount and this casino still lags behind as 48 hours is pending period and post that another business day your withdrawal is paid off.
My major issue has been bonus policies they have which is casino friendly. They should work on VIP manager or make a connect over phone as well which is outside their policy.
Lastly, changing payment methods and getting connected to support is also a big problem. Industry is progressing towards better and this casino still has traditional policies which are casino friendly. I think they seriously work on connecting with players in terms of getting feedback about their experience and incorporating the common feedback across their players.

Grand Mondial Casino

2 years ago

Thanks for your honest review. Unfortunately the volume of contacts to our support centre live chat means we have some wait times to speak to a live agent and I'd like to extend my apologies for that.

Can never get through to live chat agent spend hours to make it nowhere...... Automated systems absolutely horrible..... Been a member for 5 years

With every year seems like they do less and less for the customer the automated system has not passed me through to a live chat agent and almost a month and a half now so I've emailed them directly and have made it nowhere not even a response back I've given this casino thousands upon thousands of dollars if I'm lucky I'll get six free spins every now and then. Used to get cash bonuses all the time after the first year second year have never got one ever again

Grand Mondial casino is another member of the well known Casino Rewards group and happened to be in the top three of my favorite Casino Rewards casinos to play at, started off with slot tournaments and then moved into slot action sessions. Now since Grand Mondial Casino is a Casino Rewards member they are centered around the Microgaming software provider and thus over 500 slots available to play at this casino plus dozens of table games and video pokers too on offer. Now as I said before elsewhere that Grand Mondial Casino and all the other casino rewards had the viper download client but they moved with the times and moved to a web browser based experience, however the download client provided the best game playing experience it has to be said and those that have played would agree.

There was nothing quite like the download client which provided all the software in one package with hundreds of slots to play and of course included would also be the video poker variants and table games too such as roulette, baccarat, blackjack and three card poker.

Deposits were easily made via debit card mainly with no deposit fees charged. However when it came to cashing out then I had to go with one of the ewallet options at the time and I chose an ewallet called Upay card. Since for some reason all the casino rewards casinos had issues with withdrawals back to the debit or credit cards, it had to do with some processors that is all I kept being told.

No fees for ewallet or paysafe card deposits. Deposit bonuses were sometimes offered but not always taken. Deposit bonuses at only 30x wagering if you are one of those that likes to play with bonuses. Now 30x is on the low side compared to many other places that require 45x or 50x or even higher. And as far as I now there was no max bet during the bonus wagering and no time limit to finish the bonus wagering.

Since Grand Mondial is part of the Casino Rewards there would be promos but mainly suited to those that wager a lot and they would have the better prizes in the higher categories.

Never had to go through KYC when making my cashouts or ever which was really nice perhaps because if you had an ewallet then you would be verified there anyway.

Only Microgaming software was available and there are dozens of providers so how about adding some more but it is what it is.

Cashouts had to be done via ewallet since withdrawal back to credit or debit card were not available because of processor issues, perhaps not for all countries but still this was a bit annoying as I like to deposit with debit and get the funds back to debit and not having to use ewallets where you have to pay fees and in the case of Upay card the fees can be 10 euros per withdrawal. With Skrill it would be about 5.50 euros.

Once Casino Rewards has your email you will get daily emails various of their casinos, enticing you to play and play and the emails just keep coming and if you had many accounts at many of their casino rewards casinos with different emails then you will get duplicate emails about the same promos, sometimes you will receive promos that you had already claimed before.

I have played on this site for a few years now and went up and down with wins and losses. I have climbed to be a Diamond status member and found that once you start to lose your money they do not offer any significant bonuses. It seems once they get a good chunk of money from you they don't want you back

Grand Mondial Casino

4 years ago

Hi player
I've sent your review over to our VIP Loyalty Team to look into your account. Please check your account.
Cheers

The games run well the graphics are beautiful, and the bonuses are decent. This is my first time making a withdrawal from them. However, when it comes to cashing out, their sister casino Zodiac way more REPUTABLE. There's no point in playing, if they don't deposit your withdrawal.

On Friday January 3rd 2020 I withdrew $8,000 from Grand Mondial Casino. On on Tuesday January 6th, I received an email from Grand Mondial stating my "withdrawal has been processed ,"
With a deposit time of "3 - 5 days."

After hearing nothing from them, I CONTACTED Grand Mondial Casino, to find why my withdrawal had not been deposited.
I was then notified my withdrawal could not be processed via E-Check, so they reissued it through a direct bank transfer.

The customer service rep ( C.R ) notified me, "the maximum they can process via E-Check is $5,000, which it was reissued through direct bank transfer." " the latest I should receive it would be by January 20th 2020."

I've contacted my bank they have notified me, "No E-Checks or direct bank transfer attempts have been made," towards my account.

I then asked the customer service rep if that's the case, why didn't they just reissued to separate E- Checks $4,000 instead.

C.R stated that they wanted me " to receive the money in full, that's why it was issued through direct bank transfer."

As of this date January 17th 2020 approximately 1345 hours.

I promise you, I will be back up here to update if I do or don't receive it.

Grand Mondial Casino

5 years ago

Hi there

Please forward me your account number so I can see what the problem is.
Email: [email protected]

No point waiting - let's just see what the problem is and get it sorted ASAP.
Thanks

Just like all the sister sites from Rewards Casino and being a player from Canada, this is one of my go to casinos. Everything works without any issues. Sign-up is easy, the games are mainly Microgaming so you know what you're getting. I've probably won more times here than I have any casino. The rewards system is a great idea too.

Also the Jackpot thermometer on the app is a nice touch.

Can't think of much. Nothing worth complaining about. It's a simple yet in my experience trustworthy place to play.

Maybe customer service could be better, but that's usual in most places I've played. I've only had to use it once.

Grand Mondial Casino

5 years ago

Thanks for the great review!

I'd love to hear more about your experience with customer service and how it could be improved. Please feel free to send me an email to [email protected].

Cheers

I've played some horrible sites, and I was at first hesitant to play grandmondial then boom huge wins 12.5k it was awesome!! Then I hit a bad streak and took my losses heavy, and said some hateful things to there support team and it got me excluded for 6 months, I got a few buddies on this site and a few work colleagues and all I hear is ya baby, and they send me pics of there winnings,and I'm stuck playing other shit sites. Trust me when I say,"this site is the real deal the best bang for your buck" I just hope when it comes time for my review they will let me back in.

I like the baccarat live casino I never tried slots though I might try it I doubt I will win anything seems a bit hard for me to win.

They are liars they wont pay you you need to meet wagering requirements first they said $100 dollars counts as $1. Now they tell me $300 counts as $1 dollars. I deposited $275 and need $7200 more to go. Look how hard it is to win don't go with grand mondial better off going to a local neighborhood casino.

There is nothing good about a fraudulent scam site so this is all I have to say about this scam

Ok so let see. You get 150 free spins, which is actually $37.75 that they give you for paying $10. Now you cannot cash anything out, including the money you put in until you bet 60 times what they gave you for free. Simple math 37.75 * 60 = 2265. Correct me if I’m wrong. Now that’s $2265 that you have to bet before you can take out Anything, including what you put in. Hmmm... yup just a take your money scam. Don’t put a dime in. You would have to win a jackpot in order to simply collect any money you invested and nobody, I repeat nobody, is giving money away for free. Want my advice? Save yourself 10 bucks.

Lost some thousands € at other Casino Rewards casinos in 2012 and 2015.
Then I signed up with Grand Mondial on 29 May 2018 and had my account verified during the summer. Lost another €4,000 up until this month, but then my luck finally turned!

From €32 worth of free VIP comp points, I managed to wager through (amongst other wins getting a full screen of Wilds during free spins with €1 bet - x1500 - at Showdown Saloon slot) on 10 and 11 December. Balance at this time was about €2,800. After a good run of blackjack hands (Microgaming software and Evolution live) I requested a withdrawal of €12,000 late at evening 11 December, and was asked to to send more documents early morning 12 December. Sent the documents early morning 13 December. They got verified within an hour, and the withdrawal hit my Skrill account late in the evening same day.

Absolutely no reason not to play at this casino group if you like Microgaming like me, as long as you stick to their relatively strict bonus rules.
I will feel very comfortable to stake even higher bets here in the future.

The bonus reward that you get when you deposit cash to bet with upon sign up of an account with Casino Mondial. Keep in mind however, that this bonus reward is "bait" to get you registered and to open an account and also for them to capture your email address, mailing address

One must understand Casino Mondial’s business operations before you choose to play with them.

Do all your due diligence about Casino Mondial and research and review what Online Casino’s are all about.

The bonus reward that you get upon depositing cash to your Casino Mondial account after opening it, is "bait" to get you registered and also for them to capture your email address, mailing address and personal details.

Here is some info about Casino Mondial that I read which prompted me to sign up and try my luck at their Casino. Navigate to the following url: http://trendingnewsdesk.com/UBI-c/#forward

Casino Mondial is registered with: http://gamingcommission.ca

Carefully read their terms and conditions are which can be found at the following url: https://www.grandmondial.eu/en/terms/

My personal experience with Casino Mondial:

I made an initial deposit of $25 cash in my account, payment made through a credit card and received a $50 bonus to my account. Before I could withdraw any funds from my account, the bonus needed to be brought down to zero by placing bets. The minimum play through requirement is 60 times of my bonus balance. In my case, I have to place bets to the minimum amount of $3000 before I can withdraw any funds from my account. If I have used up all my bonus funds and any winnings received in placing my bets and I have not met the minimum play through requirement, I have to load up my account with more cash and place more bets. My account balance will be adjusted due to the nature of winning and loosing as I place bets. Wins are credits to my bonus account and losses are deductions from my bonus account. This cycle continues until you exhaust your funds in your account and then reload cash. You must keep in mind the 60 times bonus balance requirement that has to be met before any withdrawls can be made. How much are you willing to risk, rinse and repeat until you meet the 60 times bonus balance requirement before you can withdraw any money from your account assuming there is anything left?

Gambling is an addiction, so be wise with how you utilize your resources and be wary about all those bold claims that other players make that they have made so many thousands and millions with Casino Mondial or for that matter with any other online casino. They may have horseshoes and luck could be on their side or they just might be paid to provide that bold claim of winning. Do you question who really audits those winnings made from Casino Mondial?

I asked Casino Mondial’s Casino Rewards customer service about this and they told me it is a privacy issue and so they don’t disclose winners and how much they win. I can understand and respect that, however that is not what I asked of them. I asked who actually audits the winnings paid out by Casino Mondial and I was not singling out any lucky winner. This was a general question that they were not willing to respond to.

I also asked Casino Mondial’s Casino Rewards customer service about the 60 times bonus balance requirement that had to be met before any withdrawls can be made from a player’s account. They indicated to me that when you create an account with Casino Mondial, you agree to their terms and conditions and there is a box to checkmark before your account can be opened. I asked about the lack of clarity and transparency regarding the requirement to withdraw and they told me this is not something that they need to highlight and draw to the attention of the public. I was told that “It is a player’s responsibility to be aware of the terms and conditions and the rules of the casino”

Gambling is a zero sum game and the “house” always “wins” no matter what bold claims they put out regarding tipping and adjusting the odds in favour of their players. If this statement is really true, these Online Gambling Houses would be bankrupt and would cease to operate.

I strongly believe that Casino Mondial’s online gaming business is “rigged” as in all Casino’s.

Payout system is very good, all slots are excellent. Live chat is excellent. Because of 20 dollars bonus, I have won around 700 dollars. Thank you reward casino and grand mandial.

Hi Microgamming Team, Really Good choices of games. I Enjoyed Playing Grand Mondial Casino. As it belongs to Casino Reward. Maintaining VIP Points are Good. Excellent support from Grand Mondial. (Casino Reward).

Pay out is delay take 2 - 3 days even in Neteller and Skrill.
Need to check out on promotion after 3 and 4 deposits.
No more promotions after 3 and 4 deposits.

I have had a great experience. I won about 5000 when I only deposited $10! I got paid out today...which was super fast and exactly when the customer service team told me I would. Amazing

The games are great its the customer service that sucks realky bad had to rate one star to be seen honestly dont waste ur money ive waited a week to be paid out when it said 2 days the cant give me my winnings as there bank wont refund to PMOP
I believe its a sham and thats why i never got my winning like i won wasnt millions but 300 bucks still counts

The customer service cant call the casino cant get refunded the money after winning and no one answets like im talking to a robot its a scam dont waste ur money

Grand Mondial Casino

7 years ago

Hi player

There are certain payment methods we simply cannot send withdrawals to which is out of our hands, however other groups should also not be able to send withdrawals to those methods if they are using the same processing as we are.

Please send your account number to me at [email protected] so I can look into this. Thanks.

Renee

Grand Mondial is yet another casino with Microgaming software that is a part of Casino Rewards Group casinos. I really like them all, some more than others, but I have never faced any problems with this group casinos and although they sometimes have old appearance in the lobby designs and lack of promotions, I always feel safe to play there and I know support will care about my needs.

First thing I did was downloaded their software. They do have instant play and mobile as well, but when it comes to Casino Rewards casinos, it's easier for me to play on download.After registering I contacted live chat and asked about their promotions and I was told that for a deposit of 20€ or more I will receive 20€ bonus with 30 x bonus wagering. I was offered a free play bonus, but I am not a fan of those, so I was more in this offer of 20€ bonus, as I wanted to spend some quality time with Immortal Romance and chase some win. I made a 30€ deposit and within 15 minutes received 20€ bonus.

I went to my dear Immortal Romance and started to play with 0.60€ bets. I think the game was in an awful mood because I lost 30€ within 15 minutes of playing. I had one free spin round but almost all spins were empty and I won only 2 euros. Then I decided to change my plan and play Game of Thrones. I played with 0.30€ bets for the rest of my session, but it wasn't very long because all I could get was 2 scatters and maximum 10 x bet winnings rarely, so my funds were gone soon.

Overall I had a good time at Grand Mondial casino and I would recommend them to other players. I would like to suggest them to improve their bonuses because the variety for them now isn't wide. Game selection was very pleasing , support was easy to contact, very friendly and professional, but it's not a surprise. Except for promotions, there's nothing I would change about them.

Nothing do not touch this Casino. I had 100 bonus and had to wager £3000 but I didn't mind that. So I played and got lucky got my money up to £1600 anyway. I kept playing as it wouldn't let me cash out so wagered more till I had 850 pound. Went to banking and yes I could withdraw it all. It then sat in pending for 3 days and I then get told by the casino that my account is closed and they will not be paying me out! Don't worry I'm going to fight this with everything I can. But please avoid this Casino don't let this happen to you. They don't like anyone winning!

Everything the sly underhand tactics you try to stop me claiming my money. I wagered everything I had too and instead of paying me you take the funds and close the account! Please Please listen this site is a SCAM. I read the terms and conditions of it all and I read what I could and could not play. Please stay clear. I will be taking this company to court. This Casino doesn't even deserve a 1 star.

Grand Mondial Casino is another casino that I have tried that is a member of the Casino Rewards Group and that is solely powered by Microgaming software. So I loaded their site which looks similar to all others in this group but this one looked so much fancier. The first thing that I saw was the 1 hour freeplay with 2500$ where basically you will play games and if you are lucky enough you get to keep the winnings at the end. 100$ is the maximum amount that you can get to keep plus after that you will have to make a 20$ and meet the WR of 30x so you can be eligible for asking for a withdrawal.

So I thought why not give it a try. I played for about 40 minutes and as I started to lose really badly I just gave up and made a regular 20$ deposit. So I started playing Red Hot Devil where in the first 5 minutes I managed to get 2 five of a kind that granted in total 30$. So I kept playing for another 15 minutes but I just wasn't lucky enough so I backed off while I was ahead and choose another slot. With a total balance of 37$ I choose Gold Factory and I started playing it. After a cold start I finally triggered the bonus where I had to choose 4 chambers. All of the chambers were money prizes that boosted my balance so I continued playing and not much after I triggered it again. This time I had 3 money prizes and I managed to get 10 FS that after it all finished boosted my balance to 90$. I kept playing hooping to hit the reactor bonus at least once and after about an hour my wish came true and I triggered not only the reactor bonus but FS at the same times with two money prizes and in the end my balance was at 160$. So I decided not to push my luck any further and just ask for a withdrawal. After sending a picture of my ID card, utility bill and my Neteller Account Screenshot I got approved and my money arrived three days later.

Overall I had a great time in this casino, their support is awesome, they have a good game selection. But the only thing that bothered me is that they don't have any welcome bonuses. 8/10

I closed the account because my favorite games are very cold for a long time, five months at all the casinos rewards.
I am an old Player and the last years the Microgaming had drop off the payouts so with difficulty somebody can win.
Cheaters!

I discovered this casino on AskGamblers and when I saw that it is a part of the Casino Rewards group, I knew that it is a safe place to spend my money and to have a chance for a big win! So I downloaded the casino software, installed and created my account but also I took a look at the promotions that they have and I was a little bit disappointed to see that they don’t have a deposit bonus, just a free play bonus. I don’t like this kind of bonus so I went to the cashier and made a 20 euro deposit to play Immortal Romance and to try my luck, maybe I will manage to win some money. The games are running very smooth because of the casino software, I triggered the free spins in about 3 minutes but the winning amount was a little bit disappointing, only 3.6 euro!

I kept playing, I triggered the Wild Desire feature too, an interesting feature that gave me a decent win of 54 euro but I know that this feature is capable of better wins. The payout rate was good, I was impressed, I saw that my account balance reached 65 euro and I stopped playing and requested a withdrawal.

I like very much Microgaming games because of the good payout rate, good graphics and decent payout rate, o I will give a 9!

Regarding the payment methods I have nothing bad to say, they have a lot of options available so I will give another 9!

I didn’t tested the support but we all know that being a member of Casino Rewards means that it has a professional support team, so I will give 9 again!

I was disappointed to see that there is no welcome bonus, just the free play offer and I can give only a 6!
Another bad thing is that the withdrawals have a pending period and take a longer time to receive your money!

Grand Mondial is a casino from the Casino Rewards group of casinos and I have to say that this group send like a lot of promotional emails and I feel like I am going to have to make a new email ID just for them.

They have the Micro gaming portal and one thing you will notice in all the casinos from the casino Rewards group is that almost all of them have the same kind of site and they look almost similar to each other. And this one probably has the biggest collection of games I have seen on any casino from this group or portal.

I registered on this casino. And they gave me 2500$ free for one hour as part of their free play promotional offer and I claimed it as soon as I got registered here.
And no problem in claiming the bonus. I chose the instant play mode.

And this group casinos have the best support staff as they are very nice and no slow replies from their end. I spoke to them regarding the terms and conditions of the bonus that I had gotten.

I started with the game Dark knight slots and I live the music from this game and it just sounds like we are watching the movie. I tried really hard to hit the bonus thing but no luck and lost almost 45$ in that attempt.
After this one I tried mad hatters and this one turned out to be a good slot but only in the beginning and we all know what happens with the free money we ought to lose it in the end so that we make a deposit.

I could not do anything fancy in one hour and I think I am going to have to make a real money deposit only to get going. I do not think I am ever going to be able to make the wager ever. Processing of games is very fast on this casino and no break downs. I would give them 7.5 out of 10.

Grand mondial casino using software which is impossible to not know to any gambler nowadays. This software is Microgaming, and of course everyone of us know this software, and all we love their most interesting games like Thunderstruck II and Immortal romance.

I played at Grand mondial casino only once, due to their welcome offer, there is I was able to get freeplay offer, if someone not know freeplay is just generally deposit bonus offer, and most likely it will be higher than 100%. I was able to get 100$ in bonus funds, for deposit of 50$, so it is just 200%, and I think it is good offer, I like freeplays, but just did not understand why not just give 200% bonus without any freeplay and just not take my time to getting this 200% from this useless and not interesting freeplay? I had 150$ to play with, but it was not lucky day for me, from begin I start playing Cashapillar, but did not have any luck to trigger freespins, so after losing 30% of my starting balance I close game and tried Supe it up, there I get two freespins features quickly, but it was strange that both even not pay x 30 total bet, this is really strange since it was 20 freespins with x 5 multiplier.

I tried few more games but without any good and positive increase of my balance, so with 30$ left i just open the dark knight, and try to hit jackpot with 0.6$ bets, and since it was almost suicide, I just lost 30$ within 10 minutes or so, without getting jackpot wheel or freespins feature.

Grand mondial casino get 8 stars from me, it is decent and safe online casino that moreover belong to Casino Rewards. I just hope you will have much more luck than me with your playtime and will be able to win something.