Ag Awards

21 Nova Casino

Average Complaint Response Time: 5 days
Average Complaint Response Time: 5 days

21 Nova Casino Review

  • High quality games
  • Available in Instant Play and Download Client
  • 24/7 Customer Support
  • Live Chat Feature
  • SSL encryption
  • Certified by TST Labs
  • Wagering requirements for bonuses vary by currency
  • Long list of restricted countries
  • 96h pending period for withdrawals
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General info & Latest Promos
Established 2006
Owner WHG (International) Limited Casinos
Casino Promotion

21 Nova is an online casino that has an attractive website design and features the full selection of Playtech games, which are available both in download and Instant Play mode. The variety is good and the casino does provide a quality gaming experience, regardless whether you're into table games, live dealer options, video poker, or Slots. 21 Nova Casino is licensed by the UK Gambling Commission and the Gibraltar Regulatory Authority.

Virtual Games

This Playtech casino offers a number of different casino games, however the largest part of their portfolio is dedicated to video slots. Players can choose to play popular titles such as Monty Python's Spamalot slot, Gladiator Jackpot slot, Cat in Vegas slot, The Incredible Hulk slot and the famous Marvel slots among many other.

The table games lovers also have a varity of games at their disposal including Roulette, Blackjack, Baccarat, Pai Gow, Red Dog, Sic Bo, Craps and many other.

And fans of video poker too have several games that can suit their taste. The choice is not wide but there are classic such as Jacks or Better, Aces and Faces, Deuces Wild and Tens or Better.

Live Casino

Players want to feel the thrill of palying against real Live Dealers can do so in the 21 Nova's Live Casino Room. They can choose to take a seat at the Blackjack, Baccarat, Roulette or Casino Hold'em and bring the excitement and the atmosphere of the land-based casino directly to their living rooms.


The 21 Nova Casino customer support is happy assisst players round the clock and can be reached through a Live Chat feature, phone, or e-mail. Players who decide to seek help via phone should bare in mind that they can experience additional cost, only UK players have a toll-free number at their disposal.

Security and fairness

In order to protect players' sensitive data, the casino uses the state-of-the-art SSL encryption. Players can rest assured that all their personal information and financial information is not available to any third party.

Furthermore, the casino provides games from one of the world's top software providers, Playtech, and is also audited regularly for fairness by the TST Labs.


Casino details
More Casino Details More details
  • Restricted Countries

    • Afghanistan
    • Aland Islands
    • Algeria
    • Antarctica
    • Asia
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Bangladesh
    • Belgium
    • Benin
    • Bhutan
    • Botswana
    • Bouvet Island
    • Brazil
    • Bulgaria
    • Burkina Faso
    • Burundi
    • Cambodia
    • Cameroon
    • Central African Republic
    • Chad
    • China
    • Christmas Island
    • Comoros
    • Congo - Brazzaville
    • Cuba
    • Cyprus
    • Côte d’Ivoire
    • Denmark
    • Djibouti
    • East Timor
    • Equatorial Guinea
    • Eritrea
    • Estonia
    • Ethiopia
    • France
    • French Guiana
    • French Polynesia
    • French Southern Territories
    • Gabon
    • Gambia
    • Germany [1]
      • Schleswig-Holstein
    • Greece
    • Greenland
    • Guadeloupe
    • Guinea
    • Guinea-Bissau
    • Haiti
    • Heard Island and McDonald Islands
    • Hong Kong
    • India
    • Indonesia
    • Iran
    • Iraq
    • Israel
    • Italy
    • Kiribati
    • Latvia
    • Lesotho
    • Liberia
    • Libya
    • Marshall Islands
    • Martinique
    • Mauritania
    • Mayotte
    • Micronesia
    • Mongolia
    • Montserrat
    • Myanmar [Burma]
    • Nauru
    • Netherlands Antilles
    • New Caledonia
    • Niger
    • Niue
    • Norfolk Island
    • North Korea
    • Norway
    • Palau
    • Palestinian Territories
    • Philippines
    • Pitcairn Islands
    • Poland
    • Puerto Rico
    • Romania
    • Rwanda
    • Saint Helena
    • Saint Pierre and Miquelon
    • Samoa
    • Saudi Arabia
    • Singapore
    • Solomon Islands
    • Somalia
    • South Africa
    • South Georgia and the South Sandwich Islands
    • Spain
    • Sudan
    • Suriname
    • Svalbard and Jan Mayen
    • Swaziland
    • Sweden
    • Switzerland
    • Syria
    • Thailand
    • Togo
    • Tokelau
    • Turkey
    • Tuvalu
    • U.S. Minor Outlying Islands
    • Uganda
    • United Arab Emirates
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Uruguay
    • Vanuatu
    • Wallis and Futuna
    • Yemen
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

    VIP Club Email: [email protected]

    UK Freephone Telephone: 0808-1203-500

    International Telephone: +632-756-7891

    Fax Telephone: 08005200684

    International Fax Telephone: +632-756-7939

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21 Nova Casino Reviews by Players


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Afi4wins 1869 reviews
Reviewed on December 5, 2016



About 2 years ago, my ISP got totally blocked from accessing most of online casinos, and most of Playtech casinos became inaccessible to me. Where I had accounts at the casinos, I couldn't do anything else but to leave them dormant, but I had also informed all the affected casinos that I could no longer get access to my account.

Today, I somehow decided to give 21 Casino a go, because yesterday, I could get access to its sister casino, EuroGrand. True enough, 21 Nova has also become accessible again to me, whoopie! Without wasting any time, I downloaded the software again, downloaded my favourite games too, in preparation for a nice return after a long 2 years break.

For those who couldn't access this casino before, perhaps you should try it now too, hopefully it will work for you as it does for me. I'm really glad that Playtech casinos are slowly and gradually becoming accessible again! After all, Playtech was where it all happened for me.
alexandru2012 15 reviews
United Kingdom
Reviewed on September 21, 2016


I played at this casino for a few years, but it is time to move on. There are so many other better alternatives than this so what is the point?

To be fair, I won few times around 1000 pounds, but the pending time plus transfer time sum up to almost 7-8 days. Good payouts and love the games from Playtech. You can use Paypal here.


- Long Pending withdrawal times too long. I lose some of my winnings because of that.
- Live Chat is available once you login and it takes forever to talk to someone.
- Boring and old layout.

I don't think I will play here anytime soon.
raverbabe 559 reviews
United Kingdom
Reviewed on August 25, 2016


Considering 21Nova is supposedly part of William Hill's operations their on-line casino leaves a lot to be desired in many key areas. These days you can find the same games at hundreds of different on-line casinos so the three things that really separate one place from another are the quality of their support, the speed that they process withdrawal requests and the quality of their promotions. 21Nova doesn't do bad on the promotions front with the same 12x deposit plus bonus wagering often offered just like their sister casino EuroGrand, but the other two points desperately need some work!

I do appreciate the fact that 21Nova still offers a download casino. The games in this client run smoother and have better graphics than the browser based versions and I always enjoy having the casino running full screen with nothing to distract me from my gaming session!


Review after review on this page chastises this casino for the long wait when trying to contact them via live chat and I can confirm people are most certainly not exaggerating. I'll admit I've suffered the same thing at Gala and Corals from time to time, but this is one of a very small number of casinos I can recall where I've requested a live chat and NEVER had a response despite leaving the window open for up to an hour on more than one occasion. How on earth can they let this happen? Why not disable the function altogether if nobody is there to answer requests, or at least stop adding more customers to the queue when the staff are already severely overstretched?

And then there's the withdrawals - the "96 hour pending period" is quoted in many places on this page but my experience is that you can expect to wait four working days! That means the only day where you'll get the benefit of the minimum 96 hours is a Monday - make a withdrawal request on any other day and you'll almost certainly be waiting six days before anybody even looks at your withdrawal, and that whole time it will be sitting in reversible state just waiting for you to get tempted ... there's absolutely no manual flushing at this casino!

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