Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

21 Nova Casino - Refusing to honor withdrawal request

RESOLVED
unhappypunter123 United Kingdom
Posted on January 24, 2015.

I opened an account with 21Nova, made a few deposits and was fortunate enough to win £1500.00. I made the withdrawal request, and sent my passport, my driving license, a utility bill and copies of the front and back of the depositing card,but they refuse to accept this as verification of who I am, and therefore are refusing to pay the withdrawal. I am very unhappy with this as every casino I have ever played at has accepted my passport and utility bill, and I also have an account with William Hill who own 21Nova,and they have no problem with my passport. Can askgamblers help, as I dont want to lose this money that I won fairly.

unhappypunter123 United Kingdom
Posted on January 16, 2015.

21Nova have finally accepted my proof of ID and I am now in a 4 day pending period for withdrawals, so I will provide a further upate once I receive the payment

AskGamblers
Posted on January 20, 2015.

Dear @unhappypunter123,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

unhappypunter123 United Kingdom
Posted on January 20, 2015.

Hi, I have been emailed to say the withrawal has been processed and will be in my bank in the net 4 - 7 working days, so I am still waiting

unhappypunter123 United Kingdom
Posted on January 20, 2015.

Still nothing in my bank, so please keep this open until the payment is received

unhappypunter123 United Kingdom
Posted on January 22, 2015.

Money received in my bank,this complaint can now be closed

AskGamblers
Posted on January 24, 2015.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds