21 Nova Casino - Closed account, stole deposit

evisublue United Kingdom
posted on March 24, 2015.

I opened an account as I saw there was quite a generous bonus. Deposited £100 and got a £320 bonus. Played roulette and lost.

Went to claim the second deposit- deposited £834 to get the £500 bonus but when I asked where my bonus was they said they had closed the account and that my deposit would be sent back to me.

I waited a week for the deposit to be refunded and when it hadn't I contacted them. They said it had been processed on the 9th March and would take 5-7 business days.

It still hadn't been returned to me by the 23rd March so I emailed them again and they told me they were keeping the deposit as I had violated the bonus terms and conditions (which I've just looked on the website and couldn't find?), and they will be keeping the money- which I never even got a chance to use!

posted on March 28, 2015.

Dear @evisublue,
Any update considering your complaint? Thank you.

evisublue United Kingdom
posted on March 29, 2015.

No response from them, I've also contacted their "second opinion" team and waiting to hear back from them.