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21 Nova Casino

Player Rating 33 reviews
6.5/10
33 reviews
Complaint Response 6 complaints
5 days avg. 6 complaints
What we like
  • High quality games
  • Available in Instant Play and Download Client
  • 24/7 Customer Support
  • Live Chat Feature
  • SSL encryption
  • Certified by TST Labs
What we don’t like
  • Wagering requirements for bonuses vary by currency
  • Long list of restricted countries
  • 96h pending period for withdrawals
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


21 Nova Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.21nova.co.uk
Established
2006
Licences
Gibraltar Regulatory Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, German, Japanese, Polish, Spanish, Russian
Casino Type
Download, Instant Play

21 Nova is an online casino that has an attractive website design and features the full selection of Playtech games, which are available both in download and Instant Play mode. The variety is good and the casino does provide a quality gaming experience, regardless whether you're into table games, live dealer options, video poker, or Slots. 21 Nova Casino is licensed by the UK Gambling Commission and the Gibraltar Regulatory Authority.

Virtual Games

This Playtech casino offers a number of different casino games, however the largest part of their portfolio is dedicated to video slots. Players can choose to play popular titles such as Monty Python's Spamalot slot, Gladiator Jackpot slot, Cat in Vegas slot, The Incredible Hulk slot and the famous Marvel slots among many other.

The table games lovers also have a varity of games at their disposal including Roulette, Blackjack, Baccarat, Pai Gow, Red Dog, Sic Bo, Craps and many other.

And fans of video poker too have several games that can suit their taste. The choice is not wide but there are classic such as Jacks or Better, Aces and Faces, Deuces Wild and Tens or Better.

Live Casino

Players want to feel the thrill of palying against real Live Dealers can do so in the 21 Nova's Live Casino Room. They can choose to take a seat at the Blackjack, Baccarat, Roulette or Casino Hold'em and bring the excitement and the atmosphere of the land-based casino directly to their living rooms.

Support

The 21 Nova Casino customer support is happy assisst players round the clock and can be reached through a Live Chat feature, phone, or e-mail. Players who decide to seek help via phone should bare in mind that they can experience additional cost, only UK players have a toll-free number at their disposal.

Security and fairness

In order to protect players' sensitive data, the casino uses the state-of-the-art SSL encryption. Players can rest assured that all their personal information and financial information is not available to any third party.

Furthermore, the casino provides games from one of the world's top software providers, Playtech, and is also audited regularly for fairness by the TST Labs.

StallCation

Complaints

Read the complaints other players have left for 21 Nova Casino. Learn more about complaints.

Show all complaints
21 Nova Casino - Refused £4,000 Withdrawal, support lied and gave me the runaround
I have been self-excluded from William Hill twice over the past few years, however they have let me open 3 or 4 accounts since then. Yes, I know I have a problem so I do the best to take control of it. Recently I opened an account with 21 Nova, and didn't realise it was William Hill until the deposits were taken. Upon opening an account I had an email from them saying I did not need to verify my identity because they had done so already. Following this I processed a withdrawl for £4,000 having lost £4,500. As soon as the withdrawl was processed I received an email asking for copies of the card associated with the account, and my driving license with proof of address. This wasn't a problem, I sent all of these in, and following this 21 Nova became increasingly tricky. The following day I called the 21 Nova phone number a total of 27 times, and 26 of those times I was diverted to a William Hill call centre that could not access any 21 Nova accounts or help me in any way, frustrating to say the least. When I finally got through to 21 Nova, with the intention of asking them why they are clearly holding onto my funds without reason I was lied to and told no documents had been received. I then gave the operator the time and after asking him on 4 separate occasions to check, he FINALLY admitted they had the documents. I then received further emails saying no documents had been received and blatantly lying in order to take advantage of a compulsive gambler such as myself. I am amazed at not only the fact they let me open the account having 'verified' who I was!? But also the fact they held onto the deposit because they knew full well given my illness I would lose it, and yes that's what happened. But it doesn't stop there, it gets even better. Whilst on 21 Nova I received a pop up notification saying I was one of the lucky 64 players who had won a share of the Everyones Jackpot, currently over £200,000+. The way in which this worked was the winner won 70% and then 30% was distributed among all other qualifying players, and I was 1 of 64 of those. You can guess what happened next... no funds were showing in my account so I emailed in, 21 Nova only wanted to know if I had "proof" of this such as a screenshot, and unfortunately I didn't so yet again I had been taken for a ride, thank you very much William Hill and 21 Nova. Personally I know I have a problem, but when you self-excluded from somewhere and have a ROGUE CASINO such as 21 Nova keep your withdrawl for ABSOLUTELY NO REASON AT ALL, that is basically fraudulent. I am interested to see what is done here, and to be honest given I was happy to withdraw £4,000 I believe as 21 Nova REFUSED that withdrawl illegally I should at least be refunded that amount, if not the entire amount given I was self excluded with a total of 6 accounts. It's a disgrace, you RE-TARGET ADVERTISING worked a treat, now I have lost a fortune and you've profited from this knowing full well the problem I have and how this could be exploited for the profits of the company. I cannot wait to hear your reply?
staus Unresolved
£4000

Complaint Statistics

Resolved 1
Avg. Amount $ 3,030
Avg. Complaint Duration 7 days
Avg. Response Time 5 days

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Player rating
6.5/10 33 reviews

Top reviews from our players

21 Nova Casino is a part of the William Hill group of casinos. This is an interesting and what's most important safe group of casinos.

In some casinos that belong to this group the minimum deposit is 20 euros. While in others counting this casino the minimum deposit is only 10 euros. One detail about this casino is interesting. The minimum withdrawal you can make here is 5 euros. That's a really interesting data because so far I have found only a few casinos where the minimum withdrawal is smaller than the minimum deposit you can make. In 21 Nova casino I have had about 5-6 deposits so far.

I also had 2 withdrawals if I remember correctly. Off course WHG is a safe group of casinos which have a good reputation in the online gambling world and I was paid without any problems.

The bonus offer is really good. They offer bonuses with a really low WR. If you are a depositor here you can expect to get some no deposit offer from the casino. The first time I played here I took the 320% match bonus on my first deposit. In the end I managed to meet the WR and had about 150 euros to cashout. The money was on my e-wallet after 5-6 business days.
So you have to be prepared to wait for a longer time to get paid here. The reason for that is the pending time which is 96 hours. I think that there is no need for the pending time to be so long and I hope it will change when it comes to 21 Nova and WHG group of casinos.

My biggest remark about this casino and the rest of the casinos from this group is their live chat support. Here if you contact support via live chat you will have to wait for about 15 minutes before an operator comes online. Off course I don't like that and I can't see the purpose of live chat support if it’s not instant. I really don't have the patience to wait for so long to get a hold on one of the operators.

As Playtech is my favorite gaming software, this will be my review for one of their casinos- 21 Nova casino. I played there last week.

So, as usual, I decided to make a 20€ deposit with my Skrill account and not take any bonuses. At first, I had some problems, because my deposit wasn't there within the first 20 minutes, so I contacted their live support. The chat was really nice, I provided them with my account details and they said that the money has been transferred and suggested me to logout of my profile and then try again. I did that and a few minutes later I got my deposit.

I used instant play and I was impressed that nothing lagged I played only Marvel Games. I started with Iron man , where I placed minimum bets of 0.25€ and after 50 autospins my balance went up to 28€. So with that I went to SpiderMan. I placed the same 0.25€ bets per spin and within first few spins got 5 of a kind combination, which gave me 2.10€. But I think it was beginners luck, because playing it for half an hour only gave me loss.

So when my balance hit 13€, I decided to play The Avengers. It has 20 paylines so I placed 0.20€ bets per spin and pressed 50autospins, hoping for the best. Well, that didn't happen, and when the autospins were done, I got 5€ left in my account. The last euros I spent on Fantasic Four. I guess I just wasn't lucky enough that day, even this game, with 0.25€,slowly emptied my wallet until 0.

Overall I really enjoyed my experience at 21 Nova Casino, because I didn’t really experience anything bad there. They have many of my favorite games, and the live support was great too. I'm interested in trying their table & live games the next time I deposit there. Recommend!

21 nova casino is Playtech casino from William hill group. This is my favorite group of Playtech casinos, and i am not sure which I like more, this one, or Omni and sister fly. Also some people had a lot of complaints against this group of casinos and telling that they had very bad payouts, but I think it is just bad luck, and bad streak can happen on any software.

I played at this casino a lot in past, when I still not prefer Microgaming and Netent, so I have really a lot of experience with that group. I like their marketing work, because usually they send me no deposit bonuses, or just reload bonuses in range of 25% - 100%.

I get a couple of withdrawals from 21 Nova casino, and all was paid in 5 days, because 4 days withdrawal and can be cancelled, and it is big tempting to not cancel withdrawal for the whole 4 days of hard waiting.

My last withdrawal from this casino was after they send me free chip without wagering requirements, I just get 10$ free cash on my account. This is not big money to start playing of course, and I decide to try roulette games, I bet 10$ on red, then 20$ on red and win two times, so I had 40$ and with such money it is possible to start playing slot games. I try couple of Marvel games, then go to Archer, on which won 90$ and request withdrawal 100$. This was great and was paid on 5 day like always, I like this casino because they send such bonus to me about once in two week.

21 Nova gets from me 8 stars, everything is great, but 4 days pending period is not very nice. Also there is lack of promotion, and usually they give just bonuses, without any interesting tournaments or promotions.

I’ve been playing at 21 Nova for a long time now. Overall, the look can be impressive. 21 Nova belongs to WHM (William Hill Group) the famous British gaming provider, a fact which proves that this online casino is safe. Nevertheless, there are some reports which insinuate that there would be scams at 21 Nova.

I’ve been playing there for several years and I deeplydon’t believe scams exist at 21 Nova.The only negative opinion I can make is about their payouts which bother me a lot as they take longer time than actually necessary. The number of negative opinions about 21 Nova regarding this fact is understandable as people can feel they’ve been totally mislead with their withdrawals. But up to the point to damping the overall opinion about this casino, I found it a bit exaggerated! I am a frequent player at 21 Nova and I can assure that money always ends up in your account, even after a long processing time. It happened to me also. I never received my money in less than seven working days and I sometimes waited during 4 to 5 weeks to see my money on my bank account.

Aside from payouts problems, 21 Nova provide a great deal of bonus offers though and the wagering requirements are more than reasonable there. This fact also shows that 21 Nova is safe and transparent. Of course, as all roulette players I won’t deny that their software often shows series of bad numbers or colors, but it is the same rule on all online casinos. Sooner or later, gamblers inevitably start loosing.

Email support at 21 Nova is fast and queries are answered within a few hours. Nevertheless, I’m not much convinced by their live-chat support. The last time I went there, I waited during 45 minutes to access the support.

21 Nova casino hasn’t any major flaws. Only the waiting time for payouts is bothersome and the live-chat support quality is poor. 21 Nova can obviously does better!

Inactive user

I've been playing at this casino for some time, also I was played and still playing at all of their group casinos - William hill, Eurogrand Casino, Joyland Casino, Sky kings Casino and Prestige Casino.

Before I made the first withdrawal of 170 euros at their casino group I spend more then 500 euros but my biggest complaint about 21 Nova is a long time for processing my withdrawal. I sent all the required documents and I waited 5 - 6 business days to casino approve the withdrawal. Yeah I know that they are a good casino, they are honest and you will always be paid, but I had to wait 5- 6 business days for just a 170 euros. This not a good business practice.

Also the support is really bad. If you have a some questions for their live chat then you have to wait on average half an hour to the answer. My advice and suggest to anyone who plays here don't expect any help from their live chat support.
Oh excuse my excitement but I'm really disappointed with their support and really don't understand why one reputable casino have so poor customer service.

However, on AskGamblers list of casinos 21 Nova casino is ranked in the top fifty also I know a lot of players who prefer to play at 21 Nova but this is not my favorite casino and I think that here is much better casinos that are ranked lower and this casino does not deserve a place in top 50.

Maybe one of the best things about this site and probably the only reason why I still playing here are good promotions and bonuses with low wagering requirements also sometimes you can get some free money from casino.

On a scale of 1 to 10, I give 21 Nova a 6/10

Hi! I have been an avid Playtech fan for many many years now, choosing Playtech over any other software provider, but I do play at other casinos occasionally whenever the offer is good. 21 Nova casino is one of WHG Group of casinos, the others being Joyland, EuroGrand and Prestige, for which I will soon write reviews on.

Amongst these 4 casinos, I particularly like and prefer to play at 21 Nova. The differences between them are small, even trivial, but some aspects are marginally better at 21 Nova, but a lot better than most other Playtech casinos. Read on to find out what these are.

WAGERING REQUIREMENT. This is the most distinct difference of WHG casinos over all others. Each time you accept a bonus, free or deposit bonus, a wagering requirement will automatically be implied upon that free bonus or deposit+bonus amount, UNLESS it is a wager-free bonus, which I will describe a little later on. Usually, this wagering requirement will be anywhere from 20 times - 60 times the deposit+bonus amount, depending onthe bonus (%) offered, and usually 99 times the free bonus amount. Making a win from such offers can be very difficult to say the least. Not with 21 Nova casino! Deposit bonuses need to be wagered ONLY 12 times the deposit+bonus amount, making it so much easier to make a win, so to speak! (Making a win is another topic altogether, regardless of how much you need to wager!) 12 times over 20 times wagering can be a huge difference when it really matters - I have lost several big wins just because I had so much more to wager before I could make a withdrawal - and that hurt real bad! For me, low wagering requirement is always preferred, whenever possible.

WAGER-FREE BONUS. Up to a few months ago, wager-free bonuses and cash back refunds are rarely heard of. How many people know or realise that WHG casinos have been offering these wager-free goodies to loyal members regularly? Not a lot. I get mine regularly, depending on how much I have deposited the month before. More deposited means more wager-free cash. You can play it without any wagering requirement, or simply withdraw it right into your e-wallet or bank account. No questions asked! If you haven't had one of these before, you are missing out the thrilling feeling of receiving one, hehehe. For example, some months back, I received my $6 wager-free cash back refund from 21 Nova. Too little to withdraw, so I used it to play instead, and ended up with almost $200 cash in my e-wallet! Man, that makes you feel like on top of the world! :)

Oops...I'm talking too much already, hahaha. 21 Nova Casino? I get all my payments 4 days later, no complaints, and is my 2nd top favorite casino, after Omni! :)

Hello, I play in 21 nova casino don't often. I do deposit 20$ and play, play only in slot Spin2million and roulette. With withdrawal they are normal. One day I win 200$ with deposit 10$, I play without bonuses on deposit on slot spin2million.

Time in this casino goes fast and fun. Always know when need to stop. I like this online casino. Bad that withdrawal request goes long. Sometimes I lose because want grow balance. Plays on your cash without bonuses always better then play with deposit bonuses.

21 Nova is Playtech powered casino which offer me absolutely fantastic 320% offer, of course I can not just watch on it and close, so of course I register, confirm in live chat that I can get such nice bonus, and made deposit of 20$.

I start playing from Cherry love slot, I like music there on freespins, also this blonde girl is nice. I play 0.6 bets, and get freespins soon which retriggered 4 or 5 times, also one guaranteed expanded wild every freespin give me nice win, and with 200$ on my account I left slot with very good emotions. Next I open was Thai paradise, I describe you why I love this slot almost in every my Playtech review, I start playing at 0.9bets, but something gone wrong, I did not manage even get freespins, and with 150$ left I decide that better I will try something other before Thai paradise just eat all my money. I open archer slot, Playtech have not so many 243 liners, I know only two of them, Archer and Lucky panda. But I did not like Panda slot at all, so if I play 243 lines slot on Playtech, it is alway Archer. It has nice feature with arrows, and also I have few nice wins on it. So I start with 1.2 bets, and soon get nice few 5 of a kinds, that boost my balance again to 200$ balance, and I decide to try Playtech new game highway kings, it 9 liner and sometimes I like 9 lines slot, because if you hit any 5 of a kind, payout always good. I play this slot till end of wagering, and total request to cashout 140$ (that damn rule to deduct bonuses after meeting wr), but anyway still very nice profit. Cashout was received on 5 day, due to 4 days pending.

That's all, thank you for reading my review about 21 Nova casino, now I will give them some marks:
Support: A
Bonuses: A
Withdrawals: C
Games selection: B

Inactive user

21 Nova, a pretty basic Playtech casino that has a 320% bonus that does not make sense to the title of the casino. Sure I will give credit to the first bonus of 100% but 320% welcome bonus!? It has nothing to do with 21 and if I made the casino I would have put in 210% just to put the common sense in. However it is not science or chemistry when seeing a good bonus like this and with careful thought it is best that I went for the 100% because of it's much lower wagering even though 320% has more bonus value and will allow me to play at the casino longer. I wasn't just looking for fun I was also looking to be rewarded for my playthrough....while having fun.

For the first deposit bonus it is rather too small to deal with. On the other hand 100% match up to $24 is a small but considerable bonus that fits a nice low profile for the low wagering requirement. The 12 times wagering with my $24 deposit plus bonus was a good way to make wagers easier than making wagers for a larger amount of requirements. I had to deal with $576 total! Both my balance and the wagering were small so much safety betting is necessary to get where I wanted to be. I played Spin 2 Million on $0.25 as it is a 5 paylines slot. Luckily 21 Nova included all games so whatever slot came to my mind it became counted for the wagering! I played at least 100 spins on this slot and gotten lucrative winnings in the bonus round. It's just a normal pick game where I had to pick one of the safes to collect a bonus. There was one bonus for $25 nicely caught thanks to my luck. When I saw everything going well I max betted for $0.50 per spin until I stopped to see no more bonus rounds after about 20 spins in a row. I'll tell you folks it's very hard to hit the 2 Million symbols regardless of your bet! I came across only 2 symbols, never 3 or 4 symbols of that type came by. It's difficult for it's rare occurrence and the small paylines lacked in capturing them.

This is just one slot I played. I also played Cherry Love for 2 coins when I got a good balance of about $80 continued to Gladiator for 3 coins, What's cooking for 2 coins, Golden Games for 2 coins and the list of games I went can fill half a blank page! Gradual steps and bets increased my balanced and took care of the wagering slowly and effectively. I had some struggle for my balance and with more of my good luck it overturned my bad luck. Now I don't have to make complaints about support because they were incredible and after over 7 hours of playthrough it finally came down to cashing out my $167.90! Fast cashouts after including my documents, incredible support, a website that I think needs a do over making content look much sharper and advanced than it is right now, bonuses were achievable so my only problem is to slightly increase the $24 limit on the 100% bonus with the casino accepting to transform their website! 21 Nova, a 7 out of 10!

The casino’s games are powered by Playtech. Microgaming is my favourite, for various reasons that I do not think need to be explained, since everyone that has little experience with casinos know what I am talking about.

The casino’s website is really inexistent. You can view the info only if you have an account, which is very stupid. I really do not understand this thing. Isn’t it the point to make new clients? How can anybody sign up if they do not even have any info about promotions and stuff? This is really stupid!!! The casino can be played by downloading the casino’s software or online. The online version is anyway, in my opinion not very helpful, since it is not very comfortable and I always find myself having issues when playing this way.

I contacted the support team to ask about the promotions. They have 3 deposit bonuses. Each match 100% up to 250, 500 and 320 respectively. Plus, the wagering requirements are 25x for the first bonus and 12 x for the second and third, which is pretty nice.
I decided to make and account and deposit 30 euros, even though I did not like the casino from the beginning. I played the well known Playtech slots and finally lost all my money.

I do not necessary recommend this casino, I think there are others worth your money.
My ratings are as follows:
Software: 8/10 Playtech
Bonuses 8/10
Support:8/10
Cashouts: ?

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