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21 Dukes Casino

7.31
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

21 Dukes Casino Review

  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Top-tier software providers
  • Live chat open 24/7
  • 72 hours pending time for withdrawals
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General info & Latest Promos
Website http://www.21dukes.com
Established 2008
Owner Blacknote Entertainment Group Limited Casinos
Casino Promotion 21 Dukes Casino: 675% up to $ 6750 on First Five Deposits + 150 Bonus Spins

21Dukes Casino is an elegant online casino where players can enjoy a wide selection of popular online slots, table games and video pokers from world-class game providers such as MicrogamingBetsoftIGTPragmatic Play and Habanero. Players can access the casino instantly or they can use their mobile casino to enjoy the games. 21Dukes Casino is licensed under the jurisdiction of Costa Rica.

Virtual Games

When you download the 21Dukes Casino client, you'll have access to a wide variety of slots from top-tier software providers like Microgaming, Betsoft, IGT and Pragmatic Play. The titles include Da Vinci's Treasure slotPixie Wings slotAsgard slot and Wild Spells slot. Whether you're in the mood for a traditional three-reel slot experience or an elaborate session of bonus video slots, 21Dukes Casino will be able to please. With one of the biggest progressive jackpot pools in the world, you might even become an instant millionaire.

Players who are more into table games will be able to choose among a variety of titles such as Pontoon, Royale Blackjack, Dragon Tiger, Baccarat and others. 

As for other games, 21Dukes Casino offers video pokers including Double Joker, Deuces Wild and Joker Poker.

Live Casino

In addition to virtual table games, players can take a seat at 21Dukes's live casino and feel the thrill of playing against beautiful live dealers in real time. The most popular casino games include Live Blackjack, Superb6, Live Baccarat and Live English Roulette.

Mobile Gaming

All of 21Dukes Casino’s games are designed to work the same across all devices. This means that players can play on their computerssmartphones, and tablets and get the same gaming experience on all of their devices.

Support

Being able to get your inquiries answered in a timely fashion is important when gambling online. No one wants to be put on an eternal hold when they have an issue. 21Dukes Casino makes sure that every player's feedback is heard and responded to. They accomplish this with 24/7 live chat accessible from within the casino client. You can also send them an e-mail.

Security and Fairness

It's very important that online casinos protect their players. With the rise of cyber crimes, it's more crucial than ever. 21Dukes Casino uses 128-bit SSL encryption for all transmissions to and from their server. With this technology, players stand no risk of losing their financial data or personal details to strangers on the Web.

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21 Dukes Casino Reviews by Players

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PettyFraudClinic 3 reviews
Netherlands
Reviewed on December 16, 2019

LIKED

One of my first stops on a saturday. More free promotions available in the week but more players online for live games in the weekends. Cashback and cashout is rapid. Not as many games as Platincasino but similar standard of service in my opinion.
21 DUKES CASINO REPLIED ON DECEMBER 17, 2019
Hello,

Thank you for your feedback.

We are happy to hear that you are enjoying the games and promotions and we have some special ones saved up for the end of the year, so don't forget to check with your Account Manager for the latest news and updates.

Enjoy the games and may the spin be with you!

Regards,
21 Dukes

Barzy26 3 reviews
Netherlands
Reviewed on November 8, 2019

LIKED

One of my favorite sites for playing on mobile. Not all the games like live play are there obviously but everything on the mobile site works just as well as the laptop version. The mobile site is intuitive and well designed. No lagging or freezing even on my 3/4g android.
21 DUKES CASINO REPLIED ON NOVEMBER 13, 2019
Hello,

We hope this message finds you well.

Please note that we will always let you know of the latest games available for mobile in our newsletter, just to make sure that you are never missing out.

Come online and ask for more info from your Account Manager and you will also learn all about the newest tourneys and promotions, as well as the best deals.

Looking forward to seeing you online,
The 21 Dukes team
AmazonAllie 1 review
Canada
Reviewed on September 26, 2019

LIKED

The games were fun and it is mobile friendly.

I was enjoying playing Mustang Gold which was why I deposited actual cash so I could keep playing I was having so much fun.

It was a roller coaster!

DISLIKED

After playing the bonus and being able to withdraw money came the issue.

I went to withdraw 450.00 of my 500.00 winnings and I had to verify my identity. No problem. Sent in the documents.

The withdrawal request cancelled after 5 business days.

There was no communication as to why, so I figured I had put the Bitcoin Address in wrong (the withdrawal options are all terrible FYI)

I resubmitted the request, waited ANOTHER 5 business days, cancelled again.

I contacted a rep and she said I needed to fill out a form and send it in to security.

So I did that, received an email back they had received it and requested it for the 3rd time.

After ANOTHER 5 business days, I received an email that my account was randomly selected for manager verification.

I emailed them and said well since I have already waited 20 business days (that is 4 weeks) if they could expedite it I would appreciate it.

They sent back an email reiterating the account needed to be verified and it would take up to 10 business days.

I emailed them back stating they had missed the point of my email. I have already waited 4 weeks, fall way under FINTRAC amounts, have provided everything to security and would like them to prioritize it at this point.

I received back a snarky email stating that it wasn't their fault I had been missing information.

Umm. Yeah, it is your fault when you don't communicate a form not mentioned anywhere else needs to be filled out.

I am now on Business day 6 waiting for my payment to be processed and nothing as of yet.

I wonder what their next excuse is going to be.

I only put the smallest deposit to start out because I didn't know enough about them to actually put what I do play with, and it turns out I was right.

If they come up with another excuse I will update this post, but we are talking a time frame of 6 weeks at this point and I am doubting they will ever pay.

If I don't receive it, I will make sure to report this to Verified By Visa and all the other companies that have certified them.

I have worked surveillance in Casinos in the past, and I can 100% state that this type of behavior and what they requested already seemed a little sketchy and over the line, but there is no need for this over the top verification through both security and management for a measley 450.00.
21 DUKES CASINO REPLIED ON SEPTEMBER 27, 2019
Hello,

We hope this message finds you well.

We have checked your account and found that your latest withdrawal request has been declined due to the Verification Process. The Verification Process falls into place for accounts with pending payouts and it is a standard procedure that can be performed up to twice per year.

Security and Management will thoroughly review the account and all account activity during this additional verification, not only the documents that you have previously sent, verification that plays a vital role in our constant efforts of ensuring that the withdrawal process is smooth and safe for all our members.

Please refer to the Banking page of the website:
Security and Management reserve the right to choose Accounts with pending payouts randomly for an additional verification process.
The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.
This procedure can be performed up to twice per year and depends significantly on the security level set by our Risk and Security Department.

We noticed that you have also placed a new payout request, please rest assured that it will be reviewed as soon as soon as the Verification Process ends.

Should you need additional information or have any further questions regarding your account, please do not hesitate to let us know.

Regards,
21 Dukes Casino

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21 Dukes Casino Complaints

  • 24 of 24 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,340 USD avg amount

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