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21 Dukes Casino

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Average Complaint Response Time: 2 days
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Average Complaint Response Time: 2 days

21 Dukes Casino Review

  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Top-tier software providers
  • Live chat open 24/7
  • 72 hours pending time for withdrawals
General info & Latest Promos
Established 2008
Owner Blacknote Entertainment Group Limited Casinos
Casino Promotion 21 Dukes Casino: 200% Match Deposit Bonus

21Dukes Casino is an elegant online casino where players can enjoy a wide selection of popular online slots, table games and video pokers from world-class game providers such as MicrogamingBetsoftIGTPragmatic Play and Habanero. Players can access the casino instantly or they can use their mobile casino to enjoy the games. 21Dukes Casino is licensed under the jurisdiction of Costa Rica.

Virtual Games

When you download the 21Dukes Casino client, you'll have access to a wide variety of slots from top-tier software providers like Microgaming, Betsoft, IGT and Pragmatic Play. The titles include Da Vinci's Treasure slotPixie Wings slotAsgard slot and Wild Spells slot. Whether you're in the mood for a traditional three-reel slot experience or an elaborate session of bonus video slots, 21Dukes Casino will be able to please. With one of the biggest progressive jackpot pools in the world, you might even become an instant millionaire.

Players who are more into table games will be able to choose among a variety of titles such as Pontoon, Royale Blackjack, Dragon Tiger, Baccarat and others. 

As for other games, 21Dukes Casino offers video pokers including Double Joker, Deuces Wild and Joker Poker.

Live Casino

In addition to virtual table games, players can take a seat at 21Dukes's live casino and feel the thrill of playing against beautiful live dealers in real time. The most popular casino games include Live Blackjack, Superb6, Live Baccarat and Live English Roulette.

Mobile Gaming

All of 21Dukes Casino’s games are designed to work the same across all devices. This means that players can play on their computerssmartphones, and tablets and get the same gaming experience on all of their devices.


Being able to get your inquiries answered in a timely fashion is important when gambling online. No one wants to be put on an eternal hold when they have an issue. 21Dukes Casino makes sure that every player's feedback is heard and responded to. They accomplish this with 24/7 live chat accessible from within the casino client. You can also send them an e-mail.

Security and Fairness

It's very important that online casinos protect their players. With the rise of cyber crimes, it's more crucial than ever. 21Dukes Casino uses 128-bit SSL encryption for all transmissions to and from their server. With this technology, players stand no risk of losing their financial data or personal details to strangers on the Web.


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21 Dukes Casino Reviews by Players


Write a review
JJcool 3 reviews
• New Zealand
Reviewed on May 15. 2019


5th street races is good here so you can play most slots games and compete against other slots players which is new for me. You get free spins and cash prizes depending on your leaderboard position. Lots of table games.


No working phone number and not all slots are on the mobile site. this is the issue that every user is facing here and they are not able to connect with the CSA

We are happy to hear that you are enjoying the Races, stay tuned, there are more and exciting ones coming soon, and they will surely get you some amazing prizes.

Please keep in mind that we are online 24/7 on Live Chat, where one of your account managers will always be ready to answer any question that you have regarding your account and also get you the best deals.

Best of luck with the games and see you online soon!

Kind regards,
The 21 Dukes Casino team
Keeta1 1 review
• Canada
Reviewed on March 13. 2019


They are scam artists. Chat tells you one thing to do about how to withdraw your money and support tells you another thing. Then accounting tells you that yoy can''t withdraw and they take all your money. Took $500 dollars from me. I willl not play there again if that is how they treat their customers.

We hope this message finds you well.

Please note that we have reviewed your account and the reason why your latest withdrawal request could not be approved was due to the fact that the winnings were issued from the 4th free chip received on the account, that was not cashable as per the rules of the website.

Please keep in mind that all free chips received after making at least one deposit on the account become cashable as per your VIP level, while all winnings from a deposit or deposit bonus can be cashed out entirely, so we are sure that the tables will turn to your favor very soon.

Don't forget to check out the Races, which will sure set you on the right track to a lot of fun and amazing winnings, and do not hesitate to contact us on chat in case you need any help or have any questions.

Kind regards,
The 21 Dukes Casino team
money4nothing 1 review
• New Zealand
Reviewed on March 13. 2019


Bonuses are very good here. Lots of free spins etc. But I would advise reading all the bonus terms and conditions so as
not to have any surprise forfeited winnings.
Friendly chat team when asking for help.
However, the problems come when you try to withdraw any winnings which is why I would gamble at a casino rated above 9/10. There are plenty reputable ones out there


Live chat, when I was making my 1st deposit, trying to make me double my initial deposit. Then during my game play, livechat asking if I would like to make another deposit ( I still had plenty credit) and offering more bonuses. Never had that during gameplay ( more then once too) at JackpotCity or SpinPalace. All I felt was " okay you really want my money" don't you
Slack and laggy withdrawal methods. Wire transfer or Ecopayz, I like mine to go back into my creditcard. While quick to take money, slow to pay out . When making your first withdrawal please fill out the credit card/debit card form found at the bottom of their page> banking> additional terms etc. Download and send with the rest of your government issued forms to speed things up.

We hope this message finds you well.

We are happy that you are enjoying the games and promotions and would like to let you know that you can also opt for the cashback option, that allows you to cash out at any time, since it does not have any wagering requirements.

Regarding the verification of the account, please keep in mind that as long as all documents are updated on the account and the wagering requirements met, the withdrawal process will run smoothly.

We are looking forward to seeing you online and we are on chat 24/7 in case you want to know more about speedy withdrawals and the best withdrawal options for your account.

Best regards,
The 21 Dukes team

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21 Dukes Casino Complaints

  • 21 of 21 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,431 USD avg amount

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