Page 2 – Player Reviews for 21 Dukes Casino

One of my favorite sites for playing on mobile. Not all the games like live play are there obviously but everything on the mobile site works just as well as the laptop version. The mobile site is intuitive and well designed. No lagging or freezing even on my 3/4g android.

The games were fun and it is mobile friendly.

I was enjoying playing Mustang Gold which was why I deposited actual cash so I could keep playing I was having so much fun.

It was a roller coaster!

After playing the bonus and being able to withdraw money came the issue.

I went to withdraw 450.00 of my 500.00 winnings and I had to verify my identity. No problem. Sent in the documents.

The withdrawal request cancelled after 5 business days.

There was no communication as to why, so I figured I had put the Bitcoin Address in wrong (the withdrawal options are all terrible FYI)

I resubmitted the request, waited ANOTHER 5 business days, cancelled again.

I contacted a rep and she said I needed to fill out a form and send it in to security.

So I did that, received an email back they had received it and requested it for the 3rd time.

After ANOTHER 5 business days, I received an email that my account was randomly selected for manager verification.

I emailed them and said well since I have already waited 20 business days (that is 4 weeks) if they could expedite it I would appreciate it.

They sent back an email reiterating the account needed to be verified and it would take up to 10 business days.

I emailed them back stating they had missed the point of my email. I have already waited 4 weeks, fall way under FINTRAC amounts, have provided everything to security and would like them to prioritize it at this point.

I received back a snarky email stating that it wasn't their fault I had been missing information.

Umm. Yeah, it is your fault when you don't communicate a form not mentioned anywhere else needs to be filled out.

I am now on Business day 6 waiting for my payment to be processed and nothing as of yet.

I wonder what their next excuse is going to be.

I only put the smallest deposit to start out because I didn't know enough about them to actually put what I do play with, and it turns out I was right.

If they come up with another excuse I will update this post, but we are talking a time frame of 6 weeks at this point and I am doubting they will ever pay.

If I don't receive it, I will make sure to report this to Verified By Visa and all the other companies that have certified them.

I have worked surveillance in Casinos in the past, and I can 100% state that this type of behavior and what they requested already seemed a little sketchy and over the line, but there is no need for this over the top verification through both security and management for a measley 450.00.

5th street races is good here so you can play most slots games and compete against other slots players which is new for me. You get free spins and cash prizes depending on your leaderboard position. Lots of table games.

No working phone number and not all slots are on the mobile site. this is the issue that every user is facing here and they are not able to connect with the CSA

They are scam artists. Chat tells you one thing to do about how to withdraw your money and support tells you another thing. Then accounting tells you that yoy can''t withdraw and they take all your money. Took $500 dollars from me. I willl not play there again if that is how they treat their customers.

Bonuses are very good here. Lots of free spins etc. But I would advise reading all the bonus terms and conditions so as
not to have any surprise forfeited winnings.
Friendly chat team when asking for help.
However, the problems come when you try to withdraw any winnings which is why I would gamble at a casino rated above 9/10. There are plenty reputable ones out there

Live chat, when I was making my 1st deposit, trying to make me double my initial deposit. Then during my game play, livechat asking if I would like to make another deposit ( I still had plenty credit) and offering more bonuses. Never had that during gameplay ( more then once too) at JackpotCity or SpinPalace. All I felt was " okay you really want my money" don't you
Slack and laggy withdrawal methods. Wire transfer or Ecopayz, I like mine to go back into my creditcard. While quick to take money, slow to pay out . When making your first withdrawal please fill out the credit card/debit card form found at the bottom of their page> banking> additional terms etc. Download and send with the rest of your government issued forms to speed things up.

All the table games seem fresh here and they will pay you up to 20th place on some tournaments which are very very easy to place in! Min withdrawal is a pain but I always see my money in my account whenever I win here.

Nothing at all ever since day one it’s been a nightmare with communication and my withdrawal (still not resolved)

Everything to do with this casino quick to take your money but when it comes to withdrawal you don’t get it back

I’ve been waiting over a month now and haven’t got it back they keep putting it back in my account then I did the final one once again 2 weeks ago and still haven’t received it the staff keep telling me they trying to hurry it up but it’s a lie won’t support this casino again until my case is sorted out !!!

Pretty good and better than I was led to believe. There are some issues that need to be adressed RE customer care but I do cash out good wins here and although payment takes 3 days I have got my last 3 no problem.

Nothing - the casino offered me a $40 free no deposit sign up bonus - their support was impossible to speak to and then when they finally did come online, they were very unhelpful. This was 100% positive as I was going to deposit to the casino and they showed me they were not competent before I had deposited.

This casino should be blacklisted - refuses to honor any agreement. If your going to gamble then you should take your money to a Casino who honours their side of the deal.

Some of te best table games and promotions on a slick and well designed site. VIP gets you better payouts on tournaments as well.

Awesome regular freespin offers with big line bets and low wagering requirement. Im hoping my withdrawal (max 100€) from the freespin money will go through. It really seems to take a long time. If withdrawals from free money does work without issues, it is always a great sign of trust and will make me consider making my next bitcoin deposit here. As there are not many trustable casinos with Bitcoin option. The 2 small ones I tried were going in really quick.
And the casino has my beloved pragmatic play games.

Very few deposit and withdrawel options without credit cards. Bank Transfer minimum amount is 500€ (???)

Just tried Races on Dukes which is a very good offer where you race other players to slots wins for a shot at the leaderboard and cash wins. This is a fun way to play slots against other people which I have never seen before. Good site with every slots game ever.

Amazing site that is paying heavy for me so far this month. Check out the promotions which have prizes like cars and motorbikes. Tournaments here pay out all the way up to 10th place and you just have to deposit like $30 to enter.

10 Star!!
Yes! I always respect the terms and rules, so never had big issue with any casino, but they are the only casino that showed willingness to satisfy the client, my experience with 21Dukes is "they care about client no matter VIP or BASIC"
I am totally satisfied.
:-)

I came back after the makeover and I am glad I did so I play about once a week. I got my bonus quick and I practiced the new games which are very good. I am $300 in and I have got my bonus for free games as well.

Took me a week to get my docs approved so I can withdraw Bank transfer which is quickest BTW.

Blackjack, roulette or baccarat that goes beyond virtual gaming at an online casino? With the
one of a kind Live Dealer platform, 21Dukes casino goes beyond the boundaries of the virtual
world and adds a real time winning touch to your games. If you miss dealers and the rush and
excitement of gambling at a live casino, 21Dukes can bridge the gap. I am serious.

I need a spot of excitement, and am happy to find there are so many options from Blackjack to European and American roulette and Keno (the latter being the perfect choice for those who prefer tamer games). This casino feels pro and if you've been all over the place, try a few hands here. You can notch up big wins and there are some biiiiig pots and i can withdraw cash whenever i want. (go for credit card payments for the quickest)
Good customer support and high quality games. Been playing for 10 years online. This is one of
the good ones.

If you consider online bonuses, 21Dukes casino is the best in the business. It matches up the gaming needs of keno, blackjack, roulette and poker players, slot enthusiasts and all those like enjoy a spot of gambling. I was happy to find that along with the usual welcome bonus that all online sites offer, 21Dukes gives players a chance to get wins all 7 days of the week with offers like 300, 250 and 150 percent matches. Additionally, this gambling site offered me as much as $35,000 in cash prizes through its High Stakes tournament daily. I even had a chance to play for $75,000 (I’m not kidding!) for a monthly High Stakes tournament. Try the weekend raffle here which offers prizes apart from cash like holidays and gadgets. The exclusive VIP club offers access to better bonuses, better games and special promos, it’s been awesome so far. I have had no problems accessing my wins either, whether they’re in cash or kind.

When I heard that 21Dukes Casino offers a $10,000 bonus reward for its Mid-Week Tournament for players, I knew I had to give this online gambling platform a chance. It’s been a good experience so far, with fairly easy and quite neat gaming options. I’ve had no complaints on the no deposit bonus score either. So many sites just take you for a ride, claiming to offer a free no-deposit bonus. This casino is not one of them.

There are no hidden conditions for no-deposit bonuses. Nor are there any hefty wagering requirements for redeeming the bonus. Their customer care is fairly efficient and you can expect a reply to the queries, within 24 hours of raising them. This casino also offers tracking of queries and resolves concerns pretty fast. The whole experience has been mostly positive, with gaming options ranging from Blackjack to Keno, Roulette to Video Poker. I’ve tried my hand on the roulette games at this casino.
As I played for high stakes, I was surprised to see the site responding to my queries even after registration.
Many sites abandon the user once the money’s paid up, but 21Dukes has always been fair with me.

No complaints so far:-)

Nice no-deposit bonus and low wagering

I have been trying to contact live chat for 2 days, maybe over 100 messages total, but they wont answer me. Few times at the first somebody answered but right after I deposited 10€ in order to get my 100€ out of there, it has been silent for 2 days. Wont get an answer in email or in live chat. Its getting a bit ridicilous.

I signed up yesterday with a $25.00 no deposit bonus and actually won!!! I was so excited because not only did I win, I had so much fun in the process. I played Greedy Goblins and fell in love with all the different ways you can win... I hit over $1300 on a bonus...too bad my max cash out is $100 because I would be one lucky lady if it were a different type of bonus! Anyway...what a way to start a relationship...I just suggest patience and try to enjoy the games and not the chase of a big or any type of win...let it come naturally!

Not outstanding at all but still good. I read many positive reviews about 21 Dukes on this website and some other websites. People seem to be very excited about it. Well, I decided to try and I see a pretty standard casino. Better than average website, wide but standard range of games, sign up offers you can easily find in any other casino. Good but not so attracting.

First I would like to start off by saying that the support agents of all departments and live chat included are very very professional and courteous. They are always there when you need them with a click of a button. Also every deposit I made they always wish me good luck and give me positive vibes.

The games are excellent especially the bonus games, you will hit a lot of frequent big wins throughout the wagering which helps you finish the wagering requirements. Not once have I ever had my balance go straight down it goes up and down and up and down by the time you know it bam you're ready for withdraw. I love these games I've been playing a lot lately.

Once you send in your docs if it's on a Monday it will be verified by 48 hours tops and once you withdraw expect your money within 4-5 days tops. No run around no BS just read the terms and conditions and don't violate any terms and you will get your withdrawal every time. I've had an issue one time with a game during a bonus, they started maintenance and it shut down my game when I logged back into the game later the bonus was gone it was the only irritating moment I've had. But I contacted support department and game them the approximate time it happened and what game I was playing and he fixed the issue within 2-3 hours so In the end I was happy anyways. It's not their fault if software glitches out but the fact that they fixed it so fast shows that they value their customers and this only happened once in 2 years of playing at this casino.

I like everything about this casino. The customer support has been top notch, they have a wide selection of games and it is very easy to navigate. The only kind of bonus I will take is the cash back bonus because it has no play through requirements but for those who like bonuses, they have several. Depositing was easy, account verification was easy and so was making a withdrawal. I cant say anything bad about this place.

So far, I have not found a single thing to dislike about this casino.

Games are nice and fun and you can really enjoy it.

The support does not help, the accounting does not answering, they block you out without any reason. I do not recommend!

I've been playing at 21 Dukes for a while now and I can honestly say that I like it. I thought about reviewing them after I've seen that they recently did a re-branding and the site looks really good in its new format. Plus, they added more games, which is great for anyone who likes to spend their time playing online games.

Anyway, this is a good site.

No problems encountered so far, all good with 21 Dukes.

Ok, maybe one thing: it would be amazing if I could win every single game I play on the site hehe.

21 Dukes Casino is a popular online casino elegant style, which brings together thousands of online players. It uses modern technology to make each game session made fun without worrying whether it will be a little slow to load or to report errors. This is the online casino started in 2008 under the license of Costa Rica, which has become available for players from Bosnia. 21 Dukes Casino primarily used topgame software, but also in his collection and has the addresses of Betsoft Gaming. The largest jackpots are offered on the front page and the numbers that are in circulation are very impressive. My friendship with them started in 2013, and so far I've made three deposits. In 2016 year I did not make a single deposit, but as with Rich Casino regularly use their no deposit bonuses and always good fun. My favorite thing here is Slotfather on which usually keep in the game.

To make things even more interesting, at this point they have to offer hundreds of casino games, which are grouped in jackpot games, slots, video poker games with real dealers, table games and other games. The site is repealed version to download to your computer so that it is now in all its glory and size is available directly from the browser, right after you open the account. It is an interesting option that displays the number of players that are currently playing a certain address. For most of the game also enables access from mobile devices, but such games to carry the logo smartphone. On the phone I play many of their games and I am satisfied with the speed of response from the server, when you compare it with some famous casinos it looks much better than it looks at first installation.

Promotions in royal style at 21 Dukes are very generous. It all begins with a welcome bonus, which you can easily increase the initial amount, and continues with weekly specials, which allows players to win valuable prizes. Refunds, massive re bonuses, prizes, tournaments with guaranteed amounts, all this is also included. In addition, the awards program has six levels, which allow players from around the world VIP experience and even more prizes. Among the contact information you will find e-mail address, phone number and an option for live chat, through which it is possible to contact the support team. For help with common issues, there are some questions already answered. Solid casino, and as concerns the payment can not elaborate on it because I have all three of deposits lost in record time.

Do not join. You will constantly receive automated phone calls. Even after requesting the phone calls to stop they would not.
Customer Service agents were very unhelpful and arrogant.

21 Dukes Casino runs games from Topgame, Parlay Entertainment and Pragmatic play software. I signed up at their casino a couple of months ago, when I saw offer on sign up no deposit bonus.

I decided to claim this no deposit bonus, I like to play with free chips sometimes. Most of the time I lost this kind of bonuses, but it is a good offer to know better this casino, their games and how it goes before you decided to deposit there. Most of casinos from Topgame software offer this kind of bonuses, and later it is up to you to decide if it is good or not.

Because it was a while ago, I don't know how much was the bonus. I think it was around 20€. I played a few games with minimum bets, but I had no good results and I lost the bonus money pretty fast. I had some good and short time while Ii was playing.

Because I am not a big fan of Topgame software I don't know if i will deposit here and claim their welcome bonus. For first five deposits you get 100% match deposit bonus with 25x (deposit+bonus) W.R. before you can cash out winnings.

Otherwise 21 Dukes Casino has nice looking website, all runs smoothly and I did not have any bad experience with them. They have a few complaints here, but all are resolved so I think I could trust them with my first deposit. But I am not so sure I will make it.

The only bad thing which I noticed was that you can contact live chat support only if you logged in. I think they could change this and set it in that way that all could contact them before registration. A few times before I claimed no deposit bonuses, I first tried live support and asked them about this no deposit bonus, if it possible to cash out and other things like that.

Your credit card is not safe at this casino. I have had an American Express card sitting in my desk drawer unused for 6-7 months that I used to deposit at this casino as a new player.

Within 48 hours of using this card one single time at 21 Dukes casino I had fraudulent charges made to Jetblue in the amount of 950.00. The only way you can purchase plane tickets is by knowing the street address of the cardholder, the card number, and the security code (4-digit on AMEX) to complete a purchase.The only place I've used this card and also shared my address was with 21 Dukes. I've contacted Jetblue and now have a case with the fraud department, as well as American Express.

I strongly recommend not playing here as this card was completely unused for over half a year before charging one single deposit at 21 Dukes.

21 Dukes casino is a Top Game powered casino. Although I am not a fan of the software, lately I've been playing in their casinos a lot, mostly using no deposit bonuses. This time I decided to sign up to use 20€ chip for AskGamblers. The download and sign up was super fast, but when I logged in it showed that the code I used was invalid. I guess it was invalid for residents from my country, however, my balance had been credited with 25€. I asked the live chat about this, and a nice support person told me that this bonus was cashable after meeting 75x wagering requirements with a 100€ max cashout.

With that I mostly played my favorite Top Game games. I started with Beauty Salon with 0.40€ bets per spin. Luckily the hairstyle aka wild symbol came up often and helped me boost my balance up to 35€. I played this game for a while, but even though I got 5 free spins and 2 bonus games, they all gave me very small winnings and at some point I was down to 20€. Then I switched to Ocean Fantasy with 0.25€ bets. This time I got no luck with it, and mostly the wins from a 0.25€ bets were only 0.03€ big. But then I got 2 bonus games, and after that I decided to increase bet to 0.50€ and few spins later I got a wild symbol and a good combination that turned into an 8€ win. My balance went up and down, and when it got to 13€, I went back to Beauty Salon, placed 1€ bets and played for about 30 minutes until got busted. (But this game at least some times gave me 10€-13€ wins, that's why I could play for that long)

Overall I really enjoyed 21 Dukes casino. At some point I wrote to chat again to ask how I'm doing with the wagering. I was given an answer about minute later and the chat was super nice and that's very important to me. The game selection was descent as in most Top Game casinos and altogether I have nothing bad about this casino. Recommend.