Solved Casino Complaints

All British Casino - Winnings voided, deposit stolen, no explanation provided

I was offered free spins which I won £12 off after completing all the wagering requirements. I went to withdraw but was told a minimum of £20 is to ...

Party Casino - Long verification process, casino is not cooperative at all

I have uploaded documents numerous times via mobile and desktop, I have emailed every email address I can find and still have not received a response ...

Golden Lady Casino - Approved only a third of my withdrawal, No Response from customer service

Hi I made a $60 deposit with a 530% bonus and a 2.5x max cash out so my max withdrawal should be around $750. After completing my play through I ...

Cosmik Casino - Does Not Pay, Almost 1 Year

I won 6800 Euro Cosmik casino back in January 2015 and have been trying to get paid ever since. I made a 2000 withdrawal in February and ive not seen ...

Winbig 21 Casino - Telling stories, promises, but still delaying payments

Hello, I know I should stop to play on this Rival casinos but I l-ike Rival games ; after all, Winbig21 have always paid me (sometimes after ...

NextCasino - Closed my account, took winnings, but refused refunding my deposit

Hey everyone, I'm currently in tears so I'll try explain as well as possible. Over the last few years I've opened loads of accounts on different ...

Vera John Casino - Winnings confiscated, deposit refund refused

Myself and my husband have used Vera and Jack previously but closed our both of accounts (we thought it was closed but since been told self exclude, ...

Tivoli Casino - Unreasonable withdrawal time

Made a withdrawal of £601 from here on 26th Oct 2015, despite numerous chats with staff, I have not yet received my funds. Support staff blame the ...

Star Games Casino - Have not received my winnings and no response on emails

I deposited for the first time, got my welcome bonus. Managed to complete the wagering amount and cash out. Sent identification needed. From there no ...

Karamba Casino - Refuse To Pay VIP Monthly Cash Back & Treat VIP like dirt, even making up their own rules.

Warning to everyone, Karamba casino treat VIP members like dirt. The way it works with their system, once you reach VIP level you're eligible for a ...

FashionTV Casino - Stalling small deposit refund for ages

Hello! I used 20 eur no deposit bonus, I won 100 eur, but I played 1.5 eur bet, with this bet i breached his T and C. (The max bet should be 1 eur). I ...

Rich Casino - 4400 euro missing from my account, support refuse to help

A few days ago, I played for less then 30 minutes around 12.30 / 13.00 Johannesburg time and my balance was 3400 Euro plus 2000 Euro that I had on the ...

Mr Smith Casino - Unpaid winnings after 5 weeks

i withdrew my winnings after a short time playing (my first withdraw). after several weeks I complained and was asked for varous id which I sent. the ...

Tivoli Casino - Delayed small payment

Hi! I have a problem with Tivoli casino. they send me a email on the 30/10 that my withdrow has been aproved, but still didnt got the money.. Every ...

Bovada Casino - Account hacked, but casino refused to cooperate

on 11-11-15 I deposited two amounts one for $200 and the other on 11-12-15 for $200. I won and I asked to receive my funds by check. one for the ...

Grand Fortune Casino - Delayed Payment Frustration and Headaches

If customer service is king, well then i received the shorter end of the stick!!! On 11/2/15, my documents were received, (see attached). i deposited ...

LeoVegas Casino - Still haven't got my money

I made 2 withdraws on the 5th on November. One for 2k and the other one for 4k. Got the 2k on Monday the 9th. Today it's the 13th and still no sign of ...

Lucky Red Casino - Denied $25K in winnings

Hi, I was denied my winnings and was wondering if you can help resolve them. The casino told me I had used someone else's card and according to term ...

LeoVegas Casino - Unplayed rounds

Around 6 weeks ago I contacted Leo Vegas support regarding a game crashing during a £30 stake game. Initially they were very helpful and told me I ...

888 Casino - Delaying payment

I have deposited to 888 a few times but never made a withdrawal (canceled previous while it was reversible.) anyway I have now been trying to draw my ...

Lucky247 Casino - Getting the runaround on verification although I have been more than cooperative.

On or around September 14 2015 I was playing slots at Lucky247. I had a very good time. This was probably due to the fact that I had won 2800.00 that ...

Planet 7 Casino - Not paying a $2500 withdrawal

On the 12th of October I was playing at planet 7 casino, I made a deposit for 30 US dollars. And used a no rules bonus, well after all the months of ...

Karamba Casino - Unjustified winnings confiscation

Hello! A week ago i started an account and made a 200kr deposit and got a 200+50kr bonus. I then got my cashout denied beacuse i played to high ...

1750£ wrongfully seized by PlayGrand Casino

I deposited 250£ to Playgrand Casino and getting a 500£ bonus. I read the terms and condition and asked one of the Playgrand Casino agents what ...