KYC delay and no response from support

Dear AskGamblers Team,

I am requesting your assistance regarding an issue with Wild.io Casino, which has been unable to verify my account since October 7th 2025.

Despite submitting all required documents and completing every verification step requested, including a live video call with their security department, my account remains unverified.

Since that time, I have not received any response or update from the casino. As a result:

I am unable to place any bets,

I am unable to withdraw my funds amounting to 622.65 USDT,

The support team has not provided any clear information regarding the status of my verification.

My account is effectively blocked, and I cannot access my own funds. I kindly ask for AskGamblers’ help in resolving this situation, facilitating the completion of my verification process, and restoring access to my account and funds.

Thank you in advance for your assistance.

Sincerely,

Hello, 1 week ago I started playing at wild.io casino and was trying to figure out fastest deposit options. I did BCH and DOGE desposits, they were too slow, so o proceeded with 1000 USD worth of ETH deposit from my Binance account.

I did deposit via pressing on QR code option and scanned QR with my Binance app, and not at any point I could've suspected that it would use wrong network.

Apparently, deep in Wild.io T&C there's a line mentioning that ETH must be sent via ERC20 network only, which is nowhere visible on the wallet deposit page. There are no any links to how to deposit section, nothing also mentioned in the small tooltip section there.

As result, I trusted that QR deposit address would be correct and trusted it , but since it was sending ETH from Binance, it autodetected it as BSC20 and tokens were sent via wrong network.

I contacted support, they opened an internal ticket 6080 and it's been a week without any progress whatsoever. Every time I contacted support, I get same "it's in progress" reply and that's it. According to Binance own guidelines, listed here: https://academy.binance.com/en/articles/how-to-recover-crypto-transferred-to-the-wrong-network-on-binance, it's same wallet address and recovery should either very easy (if wallet supports multi-network) or fairly easy (if not, just needed to export tokens using private key to a wallet supporting BSC20).

I understand that mistakes do happen, and that it's players responsibility to verify everything, but I must mention that lack of guidance in UI in the Wallet doesn't help to avoid such mistakes, especially when you result measures such as QR codes to provide mistake-free environment where you don't have to read all T&C before making a deposit.

It's significant amount nonetheless, which shod be fairly easy to recover, hence I raising the topic here for additional help and attention to speed it up.

Hello

I deposited 202 USDT approx on 6th November AM. There was an issue with my account not showing the bonus so support had to keep telling me my wager left. In the evening of this day I had wagered over 60% with a balance of around 750 left (202 of this was my initial deposit).

I logged in on the 7th and the welcome bonus had disappeared from my account. The welcome bonus is valid for 7 days to be able to beat the wagering requirements as per their terms and conditions. I raised it on this date, and every time I email or ask them (I’ve asked every day for the last 5 days) and keep getting the same copy and paste response of roughly the below:

Thanks for your reply and for your continued patience.​

We truly understand how frustrating this situation must be for you, and we sincerely apologize for any inconvenience caused. Please be assured that your case is being actively handled by the appropriate team, and we are consistently pushing for updates to ensure progress.

The team is working hard to resolve the issue, and while we are unable to provide a specific timeline, we will notify you as soon as we have a meaningful update.​

We kindly ask for your understanding that frequent requests for updates do not speed up the process, as the team is already prioritizing your case. We can assure you that once there is new information, you will be promptly informed.

I constantly ask for a manager to contact me and get ignored. I’ve also asked why they can’t just adjust my balance but still keep getting ignored.

I’ve since wagered my initial deposit but I should still have around 550 in bonus funds but I keep getting fobbed off

I’ve no choice but to submit this complaint as it shouldn’t take this long to resolve

Hello. Wild.io always reject my cashout 100$. Support ask KYC. Already do it over 2 weeks ago. But my docs not checked over 2 weeks. Status: Pending

Help me pls.This site ask KYC verification and don't want check it. Its not okay. Its longest document check in my life. How withdraw funds from this site if they ask for KYC and don't want to verify them?

They have no deadline for this procedure.

And this site - cryptocasino. For withdraw no need Verification - that call me support. But when i try withdraw - they ask for KYC.

Its legal?

Help me pls

I was told by the "highest authority " Easton that I would be paid my winnings and the account would then be closed for security purposes and now they are trying to take back what he said and has been very unprofessional and rude with me furthermore they won't explain to me why the account was closed he just keeps beating around the bush and avoiding the question.

Hello, I have registered at wild.io on 11 November 2023. I have made 30 usdt deposit and got 45 usdt bonus. After meeting all wagering requirements I ended up with approx 3000 usdt balance. I have completed all verification procedures ( even videoverification call). First they claimed that I have violated their bonus terms. But after I opened complaint at casino.guru they did not provide any proof (< external link removed >). And now they came up with new reason. They have said that I was not eligible for the bonus from the beginning. It is not true. I have all screenshots. And you can look at other complaints related to wild.io on casino.guru. You will see that I am not only the one who suffered from their lie. And my bonus to me was credited automatically, and I had not used any vpn. And now they say that you can not play from Russia, but I have all screenshots, which I made when registered.

Hello, I want to make this complaint to wild.io casino. I was scammed with 13600 USD ( 1,5 months ago in trx, maybe be amount has changed a little).

At this moment Casino Guru already made decision that wild.io scammed me. I do not know how about link, but you can check 13600 compliant with wild.io (it is mine)

I deposited about 800 USD in trx.

Played only slots, and after the wager was finished I had about 6000 balance.

Then the casino asked for KYC, I sent it all.

Then I played again slots and my balance was about 13600.

Casino asked for a video call with Skype and closed my account

I made calls and answered all questions.

Then the casino said that I broke some rules, saying that I using some scam schemes.

wild.io casino can not confirm it at Casino Guru, and started a new scheme, they said that Latvia is one of countries that can not receive bonuses. Also 4 same cases now. You can see this in unresolved complaints.

I want you will mark this casino as bad. Thanks

26.10.23. I made a deposit at the casino and used the Welcome bonus

29.10.23. I put money on withdrawal (the Wager was executed)

I did not pass KYC earlier.

29.10.23. I was asked for documents and on the same day, I uploaded all the required documents to the casino website.

Further, during the whole time, I repeatedly contacted the support service in the chat,

asking to find out how my check was progressing and when I would receive my money. I was active, polite.

06.11.23. I received a letter asking for verification via Skype.

of course I agreed and asked to hold it today/tomorrow at any time.

08.11.23. since I didn't get a call, I again asked to make a call.

09.11.23. there was a Skype call and they promised to give me an answer the same evening.

09.11.23. they gave the answer that they needed more time.

13.11.23. I contacted the support chat again to clarify the situation! When will my check end, how much longer do I have to wait?

They said we can't help you, write letters in support by e-mail.

I believe that I have waited enough (more than 14 days) and made every effort to resolve this issue peacefully.

Now I am asking for the help of third parties to withdraw my money from this casino...