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Account closed while funds withheld


I have played at Betcoin for about two weeks. I have placed around 30-40 bets during this period.

I might have won about 1000$ during this time period.

All of a sudden they have blocked my account and withheld the funds.

I have attached the screenshots showing the balance I had and two of the pending bets before my account access was revoked.
Screenshot_20250406-183137.jpg Screenshot_20250406-183143.jpg Screenshot_20250407-211511.jpg
Disputed Casino Betcoin Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Betcoin Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
The player correctly states that we emailed him on 7 Apr, letting him know that he was in violation of our ToS
https:­//s­upp­ort.be­tco­in.a­g/­hc/­en-­us/­art­icl­es/­159­049­602­628­11-­Ter­ms-­of-­Service
10.2 If the player is determined to be guilty of exploitative, abusive or fraudulent actions, the Company reserves the right to terminate the user account and suspend all payouts to the player.
These actions include, but are not limited to:
...Arb­itr­age­/co­rridor betting, use of forking services, use of surebet or valuebet services or steam chasing
User name loyalty-level-2
"We do not share proprietary security information with players, for obvious reasons."

There is no need to share any of the proprietary security information here. All I'm asking is which one of the violations you are accusing me as part of the decision.

I can prove that Betcoin is operating in bad faith in this case by showing how they handled previous issues in review platforms like TrustPilot or AskGamblers where they actually had proof of a violation and when they didn't.

For example their reply today under my trustpilot review (attached screenshot)
When they actually had a proof of violation for someone else's trustpilot review (attached screenshots)

I can show similar approach taken in AskGamblers disputes as well by this company

Since my account has been blocked I want AskGamblers team to note that any possible background modification to my player account by Betcoin cannot be proved by me. This will totally defeat the purpose of the arbitration happening here
User name loyalty-level-2
I'm requesting the AskGamblers team to ask reinstate my account access to Betcoin.ag platform. So I can gather proof as well that they are trying blindside me on this issue.

Betcoin Casino Complaint Stats

Resolved 8 / 8
Avg. Amount $23
Avg. Complaint Duration 5 days
Avg. Response Time 1 day

Betcoin Casino Complaints

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