We believe that players deserve to get a fair game each time they choose to play. Although most players experience no issues at all when gambling online, there will always be times when things won’t go as planned. That’s where our system for filing gambling complaints steps in. The AskGamblers Casino Complaints Service is here for you whenever you need it.
If you’ve ever found yourself in a sticky situation and you’ve exhausted all your options at the casino, then maybe it’s time to start thinking about opening an online casino complaint. Going through a complaint can be a stressful time especially if there is a lot of money at stake, so try to remain calm.
Casino complaints are often long-winded and are never usually solved overnight, so it’s best to not expect miracles straight away. A gambling complaint will usually require an investigation, so it’s better to have a strong mind going into the complaint to avoid disappointment and further stress. We hope you’ll never need to use us, but just in case you do, keep reading to find out exactly how and when you should file a casino complaint.
TROUBLES WITH A CASINO?
WE HELPED 11667 PLAYERS RETURN
THROUGH OUR CASINO COMPLAINTS SERVICE
Firstly, it is important to know that most casinos, especially reputable ones, will want to work with you to solve any issues you may come across. So, before you think about using our complaint service, you should talk to the casino first. Try to work the issue out, but remember that nothing is solved in anger.
We appreciate that, when you run into problems, it can offer trigger emotions, but more often than not this can just delay the resolution. Talk to the casino in a manner you want to be talked to back. If after discussions you’re still not happy or the issue hasn’t been resolved, you should consider using the casino complaints system first. How this works can usually be found in their Terms and Conditions.
If after all this you are still not getting anywhere, then you can turn to us. We accept online casino complaints from around the globe and at thousands of different online casinos, so don’t ever be afraid to use our casino complaint system. We will act as a mediator between you and the casino to hopefully get the situation resolved some way or another.
Where You Can Open a Casino Complaint
You will be able to use the AskGamblers Complaints system for any online casino that we have in our directory. So just search for the casino to make sure we have it here first. Unfortunately, if we don’t currently have the casino listed on our website, you won’t be able to open a complaint against them here.
However, this certainly isn't the end of the road for you. You can turn to the casinos licensing agencies to file a complaint and this information can be found at the bottom of any casino’s home page. You can also visit our forum and ask our members there for additional help and advice.
How to File a Complaint Against a Casino
On this page you’ll find all of our gambling complaints which you are free to browse as much as you like to get an idea as to how they work. However, if you are wondering now how to file a complaint against a casino, we’ll explain the process for you.
You can go to ‘Submit a Complaint’ then simply choose the reason why you are submitting a complaint. This could be anything from payment issues, bonus issues, software issues and deposit issues to account handling issues or absolutely any other area where you are experiencing problems. Our online gambling complaints can cover anything.
Once you have selected the issue you are having, please make sure you read our complaint guidelines before submitting a complaint. Failure to do so could mean your complaint is rejected.
When submitting a complaint, you need to include as much information as you can and, if you have any supporting evidence, make sure you upload it, as well. Be as detailed as you can because this can help speed the process along.
Once a casino complaint has been submitted, it will be reviewed by our complaints team before going live on our site to make sure all of the guidelines have been adhered to. Once this complaint is live, you will be able to see it on this page.
Online Gambling Complaints: What to Do Next
When you see your casino complaint live on our site, please be patient. Give the casino time to respond to the complaint. You will be able to view the complaint at any time and will also be able to comment on it. However, you should refrain from discussing the complaint at any gambling forum until it has been resolved or closed.
Messages from the casino will be added to the complaint for you to read or reply to and the AskGamblers team will step in at any time, if they feel they need to. Online casinos will have a certain time frame in order to respond. Unfortunately, we cannot make every single casino respond and complaints that don’t get any response will be closed.
Reputable casinos will be eager to resolve complaints as soon as they can, especially when it comes to our Certified Casinos. Make sure you keep an eye on your inbox for any updates.
Again, if you are not happy, you can respond in the complaint case and ask AskGamblers to step in, but ultimately we try to let you and the casino work out the issue between yourselves, we just act as the middle person.
What Happens If the Complaint Doesn’t Get Resolved?
We’ve already helped thousands of players around the globe get back millions in unpaid winnings and, naturally, we hope your casino complaint will get resolved the way you want to, as well. However, there are always going to be times when a complaint cannot be resolved in your favour.
If you have made a clear breach of the casino's Terms and Conditions, it is very unlikely the complaint is not going to go in your favour. Not every casino complaint will have a success rate, but if you do find yourself in this situation, be sure to take our advice above and use the casino’s licensing body next.
Ready to Open a Complaint?
Therefore, if you run into a problem with any of our online casinos, whether it’s with payment, bonuses or other issues, we strongly encourage you to fill out a complaint form. We also believe in transparency. As such, you can examine our complete archive of casino complaints to help you choose where to play.
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