Closed my account and has not returned my remaining balance
My BigClash account was initially placed under review around 27 June 2026.
I contacted BigClash support several times to understand why I could no longer access my account. The initial case was handled under ticket 52646457. For several weeks, I received only generic responses stating that the review was ongoing.
On 23 July 2026, BigClash asked me to provide a screenshot of the message displayed when attempting to access my account. I provided the requested screenshot. A second case, ticket 53980990, was subsequently created.
BigClash then informed me that my account was under review because of "administrative decisions".
On 24 July 2026, BigClash finally confirmed that my account had been permanently closed. They refused to disclose the specific reason for the closure, citing their confidentiality policy.
I am not submitting this complaint merely because BigClash decided to close my account.
The unresolved issue is that there was a real-money balance remaining on my account when access was suspended, and the account was permanently closed.
I subsequently submitted a formal complaint to BigClash requesting confirmation of the exact real-money balance, payment of that balance, a complete transaction statement, and clarification of any amount that may have been voided, deducted, or confiscated.
I have also sent follow-up requests, but BigClash has not provided a substantive response concerning the disposition of my remaining funds.
BigClash's Terms distinguish between the operator's ability to close an account and measures involving the confiscation of a real-money balance. To date, BigClash has not informed me that my balance was lawfully confiscated under a specific provision, has not identified the amount allegedly confiscated, and has not provided an accounting of what happened to the funds.
I therefore respectfully request AskGamblers' assistance in obtaining one of the following outcomes:
1. Payment of the legitimate real-money balance remaining on my account at the time of closure; or
2. A complete written accounting from BigClash stating:
* the exact real-money balance at the time access was suspended;
* the balance at permanent closure;
* every subsequent deduction, voiding or confiscation;
* the contractual provision relied upon for each action; and
* the amount that BigClash considers payable to me.
I can provide the relevant support correspondence, the account-review screenshot, and evidence concerning tickets 52646457 and 53980990.
I remain willing to complete any legitimate identity or payment verification required solely for the purpose of receiving the remaining funds.
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