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Verification delayed and withdrawal declined


2 months ago

I would like to raise a complaint against Dafabet regarding my account ANURAG43AG.

My document verification has been pending for over 7 days, despite submitting the required documents. Additionally, my withdrawal of ₹14,280 (Transaction ID: 524368887) made on 02/08/2026 at 09:31:01 AM has been declined.

My current account balance is ₹366,750.18, and I am unable to access my funds properly due to these unresolved issues.

I request that AskGamblers look into this matter and help me get a clear explanation from Dafabet regarding the delayed verification and declined withdrawal.

Disputed Casino Dafabet Casino
Amount ₹14280

Discussion

User name

Dear @adhiraj44,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Valued Customer,

Please note that your withdrawal verification documents were received and approved.

Thank you for your patience,

Regards,
Dafabet
User name loyalty-level-1
Hello Sir,
I have again uploaded my Pan Card, A selfie with pan card and a bank statement as requested. Now kindly please review and approve my documents.
User name
Dear Customer,

We have received your PAN ID and a photo of you holding the ID next to your face.

However, we have not yet received your Proof of Address. To complete the validation process, kindly upload an acceptable Proof of Address via the ''My Account'' > Document page.

Acceptable Proof of Address documents include:

Bank or mortgage statements, Utility or landline telephone bills, Student residency documents, Credit card or insurance statements or Council tax documents.

Please ensure that the document was issued within the last 6 months.

Once received, the document will undergo a validation check, which may take up to 12 hours.

Thank you for your cooperation and understanding.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
Apostaconfiavel
COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (251)

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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60h left
$1,068