Complaint #3174 Dafabet Casino

Not checking my documents and not releasing withdrawals

By pahalwan p.

1 month ago

hi,

I have sent dafabet my HLV documents including my pan card, aadhar card, selfie with both aadhar and pan card and also my bank ståtement as required by dafabet.

I have been sending my documents for the last 2 weeks; they had verified and approved my account. When I placed another withdrawal, they asked me for documents again, which I sent them 5 days back.

I have received an email from dafabet itself that my documents have been merged and approved; however they are not approving my withdrawal.

I have made several queries regarding status of my withdrawal; they said my documents under validation, but I have received the email from dafabet itself about approval of my HLV documents.

I have attached screenshots of the pending withdrawal and email stating that my documents are merged and approved.

Please go through those documents and help me to get my withdrawal.

I have sent my HLV documents multiple times.

< personal information removed >

PENDING WITHDRAWALS:

TRANSACTION ID: 525047984

07/08/2026 07:32:07 PM

Withdrawal

200,000.00

Dafa Sports

GDPay Withdrawal

=======

TRANSACTION ID: 525047901

07/08/2026 07:31:37 PM

Withdrawal

218,770.00

OW Sports

GDPay Withdrawal

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹418770

Discussion

AskGamblers

• Support Team

1 month ago

Dear @11PD130997,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

1 month ago

Dear Valued Customer,

Please note that your documents have been received and approved.

Your withdrawals of transaction IDs: 525924814,526137299 and 526137320 have also been successfully processed. Thank you for your continued patience and cooperation.

Regards,
Dafabet

11PD130997

• India

1 month ago

Hi my HLV documents have been approved. Please check the screenshot I have attached. Now please process the pending withdrawals

Dafabet Casino

• Representative

1 month ago

Dear Valued Customer,

To process your withdrawal request of transaction IDs 525047984 and 525047901, your account verification is still incomplete.

Kindly upload the following documents to your account so that we can proceed with the verification ;

Another type of government issued ID ( front & back )
Also with a photo of the alternative government issued ID (front & back) next to your face.

The image must be clear and all corners of the ID must be visible.

Please upload them via the 'My Account - Document' page. The documents will undergo a validation check that may take up to 12 hours.

Ensure the ID details are clear and readable when zoomed in.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1471 / 1545

Avg. Amount $1,110

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 868 out of 909 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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Transaction ID: 528903369
UTR: 138710482666
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Missing: ₹26,000

I have contacted Dafabet several times and provided my bank statement and transaction details. Dafabet has confirmed that the ₹26,000 is still under investigation and has been escalated to their Payment Team, but the issue remains unresolved.

I am requesting AskGamblers’ help in getting the outstanding ₹26,000 resolved, either credited to my bank account or returned to my Dafabet wallet if the bank credit cannot be confirmed.

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I would like to inform you that my account verification has been pending for over 8 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1800 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

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I kindly request your assistance regarding my 100,000 INR withdrawal from Dafabet Casino, which has not been credited to my bank account since 14/09/2026, despite being marked as successful.

Transaction ID: 529043295
Amount: 100,000 INR
Withdrawal Date: 14/09/2026
Approved: 14/09/2026 at 16:45:40 IST
Status: Successful
UTR: 759034711057

Dafabet confirmed that the withdrawal was successfully processed and provided the above UTR for tracking. However, the amount has still not been credited to my Airtel Payments Bank account.

I contacted my bank regarding the UTR, and they informed me that UTR 759034711057 could not be traced in their system.

Dafabet requested my bank statement for verification, which I provided in PDF format. I also provided an updated statement covering the period from 10/09/2026 until the current date to ensure all relevant transactions were included.

However, despite providing the requested documents, I continue to receive generic responses and repeated requests for the same bank statement, without receiving a clear update regarding the actual status of the payment.

I have fully cooperated with
Dafabet and provided all the information and documents requested. I therefore kindly request AskGamblers' assistance in obtaining a clear resolution regarding this withdrawal.

I would appreciate it if Dafabet could provide a clear update regarding the payment and UTR, or resolve the withdrawal if the funds were not successfully received by my bank.

I'm also attaching my bank statement with this complaint for verification. The statement covers the relevant period and confirms that the 100,000 INR withdrawal has not been credited to my account.

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My username Shivam00086

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Some of the chat screenshots with the support team to this email.

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I will attach all proofs also. Pls help me resolve this case as soon as possible.

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Whenever I contact customer support, I only receive the same copied-and-pasted response telling me to upload the documents again. I have followed their instructions multiple times and have submitted and sent all the required documents to the email addresses provided by their support team. Despite this, my verification remains unresolved and my withdrawals are still blocked.

It has now been 30 days, which is an unreasonable amount of time to wait without receiving a clear explanation or meaningful update. I have cooperated fully with the verification process and provided all the documents and proofs requested from me.

I am attaching/submitting all relevant evidence to this complaint, including my communications and proof of document submission.

I respectfully request the AskGamblers team to review my case and assist me in resolving this issue as soon as possible. I would appreciate your help in contacting the casino and requesting that they properly review my documents, complete the verification process, and restore my ability to withdraw my funds.

I am submitting my documents here also please check and verify.

Username: < username removed >
Registered email: < email removed >

Thank you for your assistance. I sincerely hope this matter can be resolved promptly.

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