Complaint #12 Lucky Star Casino

Deposit not credited

By Kishan412

2 weeks ago

LuckyStar Casino AccountID: 374388911
I made a ₹5,500.26 deposit to LuckyStar Casino on 20 August 2026 at 08:36 PM via UPI. The payment was successful, but the amount has still not been credited to my LuckyStar account.
UPI Ref No: 312889188208
Please investigate and credit the deposit or refund the amount.

Disputed Casino Lucky Star Casino

Reason Amount not credited

Amount ₹5500

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear Lucky Star Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Lucky Star Casino Complaint Stats

Resolved 0 / 4

Avg. Amount $6,921

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

COMPLAINT REFERRED BY AGCCS PARTNER Freespins Aktuell (34)

Lucky Star Casino Complaints

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Severe outstanding withdrawals

Hi. My id is 369241727
I have played with all of my efforts and hard work and won a good wage
I have many plans with that money to do my upcoming sister's wedding, but unfortunately, they are keeping my withdrawals pending for weeks and months. If I ask the vip manager who is in touch with me on Telegram asking me to cancel the current withdrawal and raise a new request
The same has been happening for a long time.
Can anyone please try to resolve the issue?
Thank you

Unresolved

₹2,640,544

Deposit not credited to my gaming account

Hi my name is Marba I’m from India, and I deposited an amount of 1000 rupees yesterday on Luckstar and I haven’t received it till now.

Never expected this to happen in luckystar, I have also contacted customer support but they keep giving me the same excuse that they haven’t received the fund.

I have also send them a screenshot of the receipt, I mean if they haven’t received it yet than that’s not my problem right? The money has already been deducted from my bank account, so it’s up to them what to do next, they should contact the merchant that I send money to, I won’t feel safe to deposit here if this keeps happening.

Unresolved

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Deposit not credited since one week

Hi, I had made a deposit of 2830/- on 13/08/2025.. but until today no amount credited.

When I asked casino they are saying that they are reviewing since a week... I tried so much that i lost hipe in them..

I always trusted askgamblers so I am raising a request to you.

Please check and do needful.

Unresolved

₹2,830