Unreasonable Delay in Account Verification and Repeated Withdrawal Declines by Dafabet
I am submitting this complaint because Dafabet has been unnecessarily delaying the verification of my account despite all required documents being submitted 7 days ago.
My account (Username: < username removed >) currently has a balance of INR 61,701.33, and the Documents section still shows that my documents are “under review.” Despite contacting customer support several times through Live Chat and email, I continue to receive only generic responses asking me to wait. No explanation or estimated timeframe has been provided.
In addition, several of my withdrawal requests have been declined without any proper reason. The latest declined withdrawal is:
* Transaction ID: 524043260
* Amount: INR 61,700.00
* Date: 31/07/2026
* Status: Declined
I have fully complied with Dafabet’s verification requirements and submitted all requested documents. If any further information is needed, Dafabet should communicate this instead of keeping my account under review and repeatedly declining my withdrawals.
I kindly request AskGamblers to intervene and ask Dafabet to complete my account verification as soon as possible, explain the reason for the withdrawal declines, and allow me to access my funds without further unnecessary delays.
Dear @chaitanyaCa,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Please note that your documents were received and approved. Your withdrawals have been successfully processed. Thank you for your continued patience and cooperation.
Regards,
Dafabet
We are currently looking into your case and will follow up with you as soon as possible. We appreciate your patience.
Regards,
Dafabet
Thank you for your response.
I would like to clarify the reason why I submitted two different identification documents through the two available verification methods.
I submitted my Aadhaar Card along with a selfie holding my Aadhaar Card through email. Separately, on the document upload page of my account, I submitted my PAN Card along with a selfie holding my PAN Card.
There was no intention whatsoever to provide false, misleading, or inconsistent information. Both my Aadhaar Card and PAN Card are genuine documents belonging to me, and both contain my own personal details. I submitted them only for the purpose of completing my identity verification.
My intention was simply to provide my available identification documents through the respective verification channels so that your verification team could review them and use whichever document was suitable for the verification requirements. I was not aware that submitting two different identification documents through two separate channels could cause an issue or be considered inconsistent.
I sincerely apologize for any confusion this may have caused. I am completely willing to follow your verification requirements and provide whichever single identification document you require through the specific channel you prefer.
Please let me know which document you would like me to submit and where I should submit it, and I will follow your instructions accordingly.
I kindly request you to reconsider my verification and allow me to complete the verification process.
Thank you for your understanding and assistance.
Dafabet Casino Complaint Stats
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