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Unreasonable Delay in Account Verification and Repeated Withdrawal Declines by Dafabet


1 month ago

I am submitting this complaint because Dafabet has been unnecessarily delaying the verification of my account despite all required documents being submitted 7 days ago.


My account (Username: < username removed >) currently has a balance of INR 61,701.33, and the Documents section still shows that my documents are “under review.” Despite contacting customer support several times through Live Chat and email, I continue to receive only generic responses asking me to wait. No explanation or estimated timeframe has been provided.


In addition, several of my withdrawal requests have been declined without any proper reason. The latest declined withdrawal is:


* Transaction ID: 524043260

* Amount: INR 61,700.00

* Date: 31/07/2026

* Status: Declined


I have fully complied with Dafabet’s verification requirements and submitted all requested documents. If any further information is needed, Dafabet should communicate this instead of keeping my account under review and repeatedly declining my withdrawals.


I kindly request AskGamblers to intervene and ask Dafabet to complete my account verification as soon as possible, explain the reason for the withdrawal declines, and allow me to access my funds without further unnecessary delays.

Disputed Casino Dafabet Casino
Amount ₹61700

Discussion

User name

Dear @chaitanyaCa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Valued Customer,

Please note that your documents were received and approved. Your withdrawals have been successfully processed. Thank you for your continued patience and cooperation.

Regards,
Dafabet
User name
Dear Valued Customer,

We are currently looking into your case and will follow up with you as soon as possible. We appreciate your patience.

Regards,
Dafabet
User name loyalty-level-1
Dear Dafabet Support Team,

Thank you for your response.

I would like to clarify the reason why I submitted two different identification documents through the two available verification methods.

I submitted my Aadhaar Card along with a selfie holding my Aadhaar Card through email. Separately, on the document upload page of my account, I submitted my PAN Card along with a selfie holding my PAN Card.

There was no intention whatsoever to provide false, misleading, or inconsistent information. Both my Aadhaar Card and PAN Card are genuine documents belonging to me, and both contain my own personal details. I submitted them only for the purpose of completing my identity verification.

My intention was simply to provide my available identification documents through the respective verification channels so that your verification team could review them and use whichever document was suitable for the verification requirements. I was not aware that submitting two different identification documents through two separate channels could cause an issue or be considered inconsistent.

I sincerely apologize for any confusion this may have caused. I am completely willing to follow your verification requirements and provide whichever single identification document you require through the specific channel you prefer.

Please let me know which document you would like me to submit and where I should submit it, and I will follow your instructions accordingly.

I kindly request you to reconsider my verification and allow me to complete the verification process.

Thank you for your understanding and assistance.

Dafabet Casino Complaint Stats

Resolved 1451 / 1517
Avg. Amount $1,121
Avg. Complaint Duration 9 days
Avg. Response Time 2 days
Apostaconfiavel
COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (243)

Dafabet Casino Complaints

See all complaints for this casino
Keeps declining my withdrawals despite completed verification

Dafabet Username:< sent to the casino >

Current Balance: INR 85,930.01


I am submitting this complaint because I have been unable to successfully withdraw my funds from Dafabet despite completing the requested account verification.


My first withdrawal attempt for INR 30,000 was made on 19 August 2026 under Transaction ID 526312765. This withdrawal was declined.


I subsequently completed Dafabet's verification requirements and submitted the requested documents. My documents have now been officially approved, and my account is shown as Verified. The Documents section specifically confirms: “Documents verified – Your document(s) have been approved.”


Despite completing verification, the withdrawal problem has not been resolved.


On 7 September 2026, I attempted to withdraw my available balance of INR 85,930 again. Two separate withdrawal requests were submitted:


Transaction ID 528315149 – INR 85,930 – Declined

Transaction ID 528317991 – INR 85,930 – Declined


Therefore, I have now had withdrawal requests declined both before and after completing the requested verification.


I contacted Dafabet Live Chat regarding the latest rejected withdrawal. The representative checked my account and escalated the matter to the relevant team. I was told that I would be contacted through my registered email address once they receive further information. However, I have still not received a solution that allows me to withdraw my funds.


At this point, my account is verified, my documents are approved, and I have an available balance of INR 85,930.01, yet my withdrawal requests continue to be declined.


I have fully cooperated with Dafabet's verification requirements and I am ready to provide any additional information or documentation genuinely required to resolve the issue.


I respectfully request AskGamblers' assistance in contacting Dafabet and determining why my withdrawals remain restricted despite successful verification, and in helping me withdraw my available balance.


I am attaching supporting evidence showing:


My Dafabet Documents page confirming that my documents have been approved and my account is verified.

My Transaction History showing the declined withdrawal attempts, including the two latest INR 85,930 withdrawals.

My conversation with Dafabet Live Chat showing that I contacted support regarding the withdrawal issue and that the matter was escalated for further review.

Chart Pointer
94h left
₹85,930
Deposit not credited

Dear AskGamblers Team,


I would like to raise a complaint regarding a cryptocurrency deposit made to my Dafabet account under the username khan3300.


I made a deposit of ₹27,500, corresponding to 288 USDT. The cryptocurrency transfer was successfully completed from my wallet, and the transaction is also confirmed on the TRON blockchain.

According to the blockchain transaction details:

  • Amount: 288 USDT
  • Network: TRON
  • Transaction Hash: d8ba95b58847682860858cab7f5b1ee4d2ef444a428b3783930ec38a47b9ad16
  • Status: Successful / Confirmed
  • Block: 85811294

The blockchain screenshot clearly shows the transfer of 288 USDT to the receiving address.

My wallet also shows the transaction as Successful, confirming that the funds were sent successfully.

However, Dafabet has not credited the deposit to my account. The Dafabet transaction page currently shows the deposit as Pending.


I have attached screenshots showing:

  • The Dafabet deposit marked as Pending.
  • My wallet showing the 288 USDT transfer as Successful.

TRONSCAN showing the transaction as Successful and Confirmed.

The blockchain transaction details showing the amount and receiving address.


I respectfully request that Dafabet investigate the transaction using the provided transaction hash and credit the deposit to my account, or provide a clear explanation for why the confirmed blockchain payment has not been credited.

I am providing the complete transaction hash so Dafabet can independently verify the transaction on the TRON blockchain.

I request AskGamblers to assist me in resolving this matter with Dafabet.

Thank you.

Chart Pointer
21h left
$288