Complaint #3138 Dafabet Casino

Unreasonable Delay in Account Verification and Repeated Withdrawal Declines by Dafabet

By chaitanyaCa

1 month ago

I am submitting this complaint because Dafabet has been unnecessarily delaying the verification of my account despite all required documents being submitted 7 days ago.

My account (Username: < username removed >) currently has a balance of INR 61,701.33, and the Documents section still shows that my documents are “under review.” Despite contacting customer support several times through Live Chat and email, I continue to receive only generic responses asking me to wait. No explanation or estimated timeframe has been provided.

In addition, several of my withdrawal requests have been declined without any proper reason. The latest declined withdrawal is:

* Transaction ID: 524043260

* Amount: INR 61,700.00

* Date: 31/07/2026

* Status: Declined

I have fully complied with Dafabet’s verification requirements and submitted all requested documents. If any further information is needed, Dafabet should communicate this instead of keeping my account under review and repeatedly declining my withdrawals.

I kindly request AskGamblers to intervene and ask Dafabet to complete my account verification as soon as possible, explain the reason for the withdrawal declines, and allow me to access my funds without further unnecessary delays.

Disputed Casino Dafabet Casino

Reason Verification issues

Amount ₹61700

Discussion

AskGamblers

• Support Team

1 month ago

Dear @chaitanyaCa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

1 month ago

Dear Valued Customer,

Please note that your documents were received and approved. Your withdrawals have been successfully processed. Thank you for your continued patience and cooperation.

Regards,
Dafabet

Dafabet Casino

• Representative

1 month ago

Dear Valued Customer,

We are currently looking into your case and will follow up with you as soon as possible. We appreciate your patience.

Regards,
Dafabet

chaitanyaCa

1 month ago

Dear Dafabet Support Team,

Thank you for your response.

I would like to clarify the reason why I submitted two different identification documents through the two available verification methods.

I submitted my Aadhaar Card along with a selfie holding my Aadhaar Card through email. Separately, on the document upload page of my account, I submitted my PAN Card along with a selfie holding my PAN Card.

There was no intention whatsoever to provide false, misleading, or inconsistent information. Both my Aadhaar Card and PAN Card are genuine documents belonging to me, and both contain my own personal details. I submitted them only for the purpose of completing my identity verification.

My intention was simply to provide my available identification documents through the respective verification channels so that your verification team could review them and use whichever document was suitable for the verification requirements. I was not aware that submitting two different identification documents through two separate channels could cause an issue or be considered inconsistent.

I sincerely apologize for any confusion this may have caused. I am completely willing to follow your verification requirements and provide whichever single identification document you require through the specific channel you prefer.

Please let me know which document you would like me to submit and where I should submit it, and I will follow your instructions accordingly.

I kindly request you to reconsider my verification and allow me to complete the verification process.

Thank you for your understanding and assistance.

Dafabet Casino Complaint Stats

Resolved 1471 / 1545

Avg. Amount $1,110

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 868 out of 909 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (249)

Dafabet Casino Complaints

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Has not credited 26000 from my 100000 withdrawal

I made a ₹100,000 withdrawal from my Dafabet account, but only ₹74,000 was credited to my bank account. The remaining ₹26,000 has not been received.

Transaction ID: 528903369
UTR: 138710482666
Withdrawal: ₹100,000
Received: ₹74,000
Missing: ₹26,000

I have contacted Dafabet several times and provided my bank statement and transaction details. Dafabet has confirmed that the ₹26,000 is still under investigation and has been escalated to their Payment Team, but the issue remains unresolved.

I am requesting AskGamblers’ help in getting the outstanding ₹26,000 resolved, either credited to my bank account or returned to my Dafabet wallet if the bank credit cannot be confirmed.

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Delaying veriifcation and withdrawal since 7 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 8 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1800 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

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Dear AskGamblers Team,

I kindly request your assistance regarding my 100,000 INR withdrawal from Dafabet Casino, which has not been credited to my bank account since 14/09/2026, despite being marked as successful.

Transaction ID: 529043295
Amount: 100,000 INR
Withdrawal Date: 14/09/2026
Approved: 14/09/2026 at 16:45:40 IST
Status: Successful
UTR: 759034711057

Dafabet confirmed that the withdrawal was successfully processed and provided the above UTR for tracking. However, the amount has still not been credited to my Airtel Payments Bank account.

I contacted my bank regarding the UTR, and they informed me that UTR 759034711057 could not be traced in their system.

Dafabet requested my bank statement for verification, which I provided in PDF format. I also provided an updated statement covering the period from 10/09/2026 until the current date to ensure all relevant transactions were included.

However, despite providing the requested documents, I continue to receive generic responses and repeated requests for the same bank statement, without receiving a clear update regarding the actual status of the payment.

I have fully cooperated with
Dafabet and provided all the information and documents requested. I therefore kindly request AskGamblers' assistance in obtaining a clear resolution regarding this withdrawal.

I would appreciate it if Dafabet could provide a clear update regarding the payment and UTR, or resolve the withdrawal if the funds were not successfully received by my bank.

I'm also attaching my bank statement with this complaint for verification. The statement covers the relevant period and confirms that the 100,000 INR withdrawal has not been credited to my account.

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Dear team

My username Shivam00086

transaction id 528949535

I made a withdrawal of Rs 10000 on 13/09/2026, but the money has still not been credited to my account.

I am attaching my statement for the last three months up to today.

It is showing as successful, and you have given a UTR, but I am sure that the UTR is for a failed transaction because my Airtel Payments Bank account was put under UPI restrictions.

Please look into this matter and reverse the amount to my Dafabet wallet.

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Please let me know if any additional information or documents are required from my side.

Thank you for your support.

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I have already provided my documents on 10th of September, and it's still pending.

I have followed up multiple times with the Dafabet support team and have not heard.

Some of the chat screenshots with the support team to this email.

Kindly please intervene and help me withdraw my stuck amount of 2,22,000 INR.

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And if ask on chat or email they say its under review, it took so long time. I have 7 pending withdrawal and received not even a one.

My username is DILESH02 and email address registered is < email removed >.

I will attach all proofs also. Pls help me resolve this case as soon as possible.

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I have submitted previous complaint regarding my verification, which I thought was completed mistakenly but the issue still persists and I gave them the new documents in accordance with Dafabet’s guidelines but my account verification has been pending. The delay is unreasonable and has prevented me from accessing my funds.

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I am submitting my documents here also please check and verify.

Username: < username removed >
Registered email: < email removed >

Thank you for your assistance. I sincerely hope this matter can be resolved promptly.

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