Winner Casino Complaints

Hi i win 9000 on winner casino i send all the document requiered and everything was approve they said they make the payment but after 5 days i received nothing i go see my email and they said they put the money back into my account because they cannot do the wire transfert and look into my banking info. I double check my banking info and everything fine so i dont know what to do and actually i miss 2000 on my money because i make 2 withdraw first one of 2000 and when i was approve i make one of 6000 and they just put the 6000 back

I won 1900 at this casino I have for the past 5 weeks tried to get my winnings every time I do a withdrawal it gets reversed I have contacted my bank they told me winner was using the wrong card number and incorrect expiry date on card I have since submitted correct card and number and expiry date also copy of my passport and a utility bill with my address I have also tried a bank transfer which didn't work and have since asked for a manual withdrawal from them I have supplied all relevant information such as correct card and expiry date plus my new Zealand bank account number but still no money from this site I am a VIP member Kevin the VIP customer service manager disconnected me today deliberately so that he did not have to deal with the issue I want you to step in and get my money they dont mind taking it but don't want to pay me back with the winnings

Winner Casino have provided me with the worse customer service I have ever known, I won a small amount of £1888 in the casino wallet, and they asked for some documents to verify my account. I sent them all different type of documents, however they come back to me and told me that my bank statement was out of date. This was fair enough so I sent them a printed bank statement of my Coop Bank, which again they did not accept because it was printed. This was rather frustrating, but I wanted my withdrawal so I phoned up coop bank and asked them to change my paperless setting to send statements through the post, so I could get an official bank statement.

After 2 week I eventually got a official bank statement from coop through the post, which is perfectly valid and within date. I can even email this to you (ASK GAMBLERS) to show how official it is. However when I send it to winner, they are now saying the statement I have sent is the wrong type, and when I ask them what is a wrong type they just say they cannot explain futher.

Sorry but Coop bank is the only bank I am with and I live with my parents so dont have any other utility bill so I want Winner Casino, to stop using delaying tactics and just accept my document and ultimately pay me my winnings! The Statement even shows the deposit made to winner casino, and they are still refusing it, its awful and they should be ashamed.

Please verify and pay me my winnings Winner Casino

Hello Askgamblers, i write you because i have a problem with winner casino.
Here is my issue.
I made deposit at Winners from 200 GBP with paypal and make profit from 1050 GBP from my cash balance. My account was automated verified since i am UK residence, so i request withdraw via PayPal, but i did not receive it, so i ask them on live chat what is the problem and they write me to send my ID and bank statement for verification, so i send them my needed documents and next day my account was close and they just send me back the deposit from 200 and confiscate the rest 850 GBP. So I try to write them e-mail to ask why, but i did not have any answer or what so ever. So can you help me with that, because it is not fare, i deposit made a profit from my real cash, not bonus profit, my account was automated verified and they just close with no reason at all.

Please see credit balance is Rand . The following week I was away . Once returned and wanted to check with them if I can withdraw my money and it was missing . They then said there is no trace of my R400 000 that was in my account . Once I escalated this to them , they said that checks were done and they couldn’t find any form of unauthorized access to my account , I asked for proof of these checks and no one can provide me with such . I have been begging and asking for answers for the past 4 days and no one can help me . My account is safe as I didn’t give anyone permission to play on my account . I asked them multiple times if I can please get my money but they refused . I also asked if it will be safe with them and they assured me it will be . Now they are accusing me of this and I have no idea where my money has gone to . This is a very urgent matter and can’t just be ignored

Hi, I won around £680 which wasn't bonus money but from direct deposits from credit cards. I tried to withdraw these winnings but was told I couldn't as they were linked to a bonus. Totally false. I had already lost my sign up bonus so this was new money not linked to previous bets. I phoned customer service and was put on hold 3 times for over 5 minutes. The rep mentioned something about waiting 24 hours but no other website makes you wait this long for a withdrawal. Keeping somebody's winnings amounts to stealing in my opinion and am really surprised this company has a licence. Really poor at everything.

Winner casino have been nothing but a nightmare. It took 2 weeks of constant emailing back and forth things like my passport. My bank statements. They werenr happy. Thry asked for a picture of ne holding my passport with my arms visible. When i actually acconplished this. They claimed it wasnt clear and asked for another. I sent another which was the clearest photo you could imagine taking. The serial number iwas even readable.... THEY REJECTED IT. I finally gave up only to raise a complaint so.i could seek.outside help and much to.my amazement a vip manager emailed me saying my account was now verified. 2 weeks since i won the money i was actually able to request my withdrawal for £1000. Absolute miracle. Or not. I requested it on friday just gone. I was advised up to 2 business days to process it. On the third day iml queried it and was told it was 3 days. Its not the 4th day and each day i ask them.why its processes they give me a reassuring statement and tell me to wait for an update via email. Its been 3 weeks since i won money and winner just will not send it. I must add that the games at winner are great. Playtech you either hate or love them. The bonuses and sporrs bonuses are also great... but whats the point in great bonuses when its so difficult to actually get the casino to pay out? I hope this can be resolved and winner can gain my.trust because i would actualy like to use them again if this circumstance is rare. But as far as i can see at the moment its not rare

I have followed all the correct procedures, providing winner with necessary documentation when requested and now my account has been blocked, and I am owed £357. Each time I contact support I am told that the department that deals with verification are not available but they will put in a request on my behalf. The initial email I received informed me that if I had not heard back within 72 hours, I should assume that all documents had been cleared and my account verified. This is clearly not the case, the staff have been unhelpful, and this is the worst experience I have had with an online casino so far. Please resolve this issue, and allow me to withdraw money that is rightfully mine.

I deposited via debit card. I wanted to withdraw a certain amount which I was unable to do. After querying, I was informed I am unable to withdraw as its not supported for withdrawals. I then asked if I could please withdraw via Skrill or Electronic transfer and I was informed no....only via the method which I have deposited. My argument is why do they accept my deposit if I am unable to withdraw on that debit card. I regard it as stealing. What if I won a huge jackpot and unable to get the money? What is the purpose of me playing on that online casino. I play at other online casinos and I do not have the issue of withdrawals no matter what deposit method is used? Please assist to what I am able to do?.

I joined winner.com. I tried to deposit ZAR300 and my deposit was declined. When the page reloaded it automatically chose ZAR7500 and then the deposit went through. I declined any bonuses. I obviously immediately wanted to withdraw the difference. When I try to withdraw I get an error message saying my credit card is not supported for withdrawal (a VISA). I then sought help and was told to load another card which I did (A MasterCard), that card then did not appear so I sought help again. I was told I needed to make a deposit with the MasterCard before I could withdraw. I deposited the minimum ZAR100 using the MasterCard, it still did not appear. I then created a Skrill account to withdraw to. Again I was told I needed deposit using my Skrill account before I could withdraw. I am not going to do this as I am afraid this deposit gets taken to. All of this time I have not played in the online games once. I just wanted my deposits back. This should not be difficult.

Signed up with Winner 12 days ago, after playing and depositing, I tried to withdraw my winnings with no luck, realised I needed to verify my account so sent photo and address ID the very next day (the exact same documents I use for every online casino I sign up to and are always accepted within 1 or 2 days) I got an email stating if I didn't hear from them within 72 hours it means they had been accepted and my account was verified, 72 hours later and no email, I tried to withdraw again to find I still couldn't, it has now been over a week since sending the documents and thanks to their online chat I am told my photo ID has been accepted but my address one hasn't but it hasn't been declined either, just not looked at yet, I was told to 'have some patience' which frankly I felt was rude considering they state they take 72 hours maximum to verify accounts and by now it was 5 days since I'd sent my documents. I've emailed 3 days ago to find out what the delay is, how much longer I can expect to be waiting etc but surprise, surprise...i've had no reply. Absolutely disgusted with the service from them and lack of communication in helping resolve this but after reading a lot of stories online I'm now no longer surprised, just wish I'd seen them before I bothered putting my money into them

I was playing a new slot that had appeared via my mobile phone on the winner site. The slit was Man of Steel. I won a little and my balances went up to over £100. I kept playing and lost some and switched to 50p spins. When my balance was about £50 ish suddenly I got a message saying I had insufficient funds to spin. I was puzzled as I knew I had money in my balance and assumed some kind of error. I logged out and in again and my £50 odd had vanished. I have emailed winner who keep asking fir a game log ID which can only be got from the computer version of their site and the man of steel game doesn't appear to be available on here so I can't get my gaming history fir the event. I have emailed them back about this but no response. It's but a huge amount of money but I am loathe to use them again as 1. How can my balance just be removed? It's not a malfunction voids game situation. 2. It seems a strange coincidence that the 1 game that's caused the issue I can't get my gaming history . Bit annoyed as I have used winner for a couple of years now and always enjoyed their site 🙁

Hello, first time i'm writing here... So, this is my problem with winner casino, I can't log in. I open acc in this casino before 2-3 days, and win some money, 700 euros, debosit was smooth. After I won, i withdraw money from accoun, and still waiting. Ok, that is not an issue couse it says it will take 3 buissnes day to withdraw money. But, this morning I try to log in on my acc, and I can't. I try couple of times, but no succes. I even try to log in on their aplication for PC, still no succes. After I try couple of times, I decidetd to go on ''lost log in'' procedure. I recive mail with new password, I try with new pass, but no success...I send them an email and waiting their response. I don't know what to do? Dose anybody had similar problem? What can I do? P.S. Sorry for my bad english. Kind regards, R

Hi, On 8th of December 2016, I login to withdraw my winning money. After the max withdraw amount of $14749.72 Aud, I still have approx $50276 aud in my account. Between 8th of December 2016 to 1st of Jan 2017, I did not play or make any bet, so my balance still have $50276, sometimes I might login to check my balance just to make sure my balance stay the same. This few months, I withdraw max once per month and winner was pretty good. But then I login on 1st of Jan 2017, to check my balance. But I unable to login, its said account frozen/temporary close for security reason. After that, I tried to emailed the helpdesk and also called winner helpdesk but advised nothing they can do and they have forwarded to the management, but already 12th of Jan 2017 I still did not receive a reasonable answer. If they close my account, they need to notified me the reason since i did not breach any terms and conditions. Also, if they close my account then please pay me back $50276 aud. I have print screen the previous amount, but since I trust them on the 8th of December 2016, i didnt took any print screen pic of my amount on 8th of December 2016. when i called the helpdesk on 1st of Jan 2017, they said they can only see my account its $0 balance, but whereas i still have $50276, and then the staff member said its only they management can see my balance. I advised them to send me all the login/ the ip address of the login just to make sure who hack into my account etc... because i only login using my home address ip and sometimes i login using my mobile phone data if my home wifi not working. if any weird ip address thats login between 8th of December 2016 to 1st of Jan 2017, then there needs to be investigate. Also, i did asked winner to provide me all the betting transaction details between 8th of December 2016 to 1st of Jan 2017, since i did not bet anything between that time, just to make sure any weird transaction betting without my permission under a weird ip address login. I need winner to reopen my account, and my balance of $50276 still in there. Otherwise, if they wants to close my account then please finalised and pay me in total of my money $50276 aud still in the account. Otherwise, if winner close my account, not giving a reasonable answer and close my account on purpose for not paying me back my money of $50276, then its show winner company, only wants to take money from player but when they winning, winner refuse to pay. that's why winner.com needs to provide all the evidence. Like last year, my points its convert 75= $1 aud, but since winner know i winning, they purposely change 500points equal $1 aud, and i was a vip they drag me down to none vip. Also, my max betting per number its $700, but since they worry that im winning, they change from $700 down to $15 per straight number on roulette. It's also show an intention that they only wants player to lose but when player winning they not happy. and change things for making player only lose, but then those winning its i won before they change the points and betting max per number. If winner.com believe they are innocent or temporary close my account for a reason, then please show evidence as request. also, pay back my $50276 aud. Please show that winner.com its a legit online gamble website then provide evidence and proof. I have attached a few print screen pic and put as private. Thanks.

(company number 16156) whose registered office is at 60 Nevis Street, St John's, Antigua. (licence number 2351), an Interactive Wagering License from the Antigua and Barbuda Financial Services Regulatory Commission (licence number 2357) and a remote operating licence from the Gambling Commission of Great Britain (licence number 000-039123-R-319317-001) Hello, I have an account with Winner Casino and have a problem with the way thier procedures are run. I believe that they are purposely advertising free spins and other promotions on the website that lead to direct losing of your own money. I have been a victim of this in the following way: I signed up to the casino to recieve a no deposit 99 free spins promotion bonus. I recieved the bonus and began to choose a slot game and start playing. I am fully aware of casinos using wagering requirements to cover the free bonus in order to secure a higher percentage of people not actually winning with the free money. This particular casino uses a x35 wager requirement. I had a total of £18 bonus money after the free spins i had signed up for had ended. I raised the bet to £2.00 per spin and got a big win, I raised the bet to £4.00 per spin and continued playing. I won a free spins bonus on bet £4.00 per spin. During the free spins I had a big win of £800. After the free spins I went to my account to see how much more money i had to wager in order to withdrawl my winnings. I carryed on untill finally my account said wagering requirements £733.6 - Remaining to wager £0. I then tried to withdrawal and found that there was an error and I must contact support. I did this and the lady on the phone said I must deposit £20 of my own money using the card I wish to use and withdrawal on then I can take £100 back as this was the max cap for winnings the way I won (through bonus) even though I actually had over £200 I thought was mine. - So I deposited the £20 using my halifax card ending in 9322. I went back to take out the £120 and was presented with yet another error message. I called up and the customer service dept on number "Phone Toll free: +44-808-1203-498 (UK)" to be told that I needed to send in verification ID. I thought that the act of depositing through my debit card was a way of validation as the £20 had been processed and avaliable as funds so nevertheless I continued to give them what they asked, this was in the form of my driving licence and a utility bill 3 months in date. I sent them this and I was given the answer that this wasnt good enough and they wanted my passport AND my full debit card showing the last 4 digits on front and signature on back. I was very weary of this so I replied through email saying I am not giving you my whole number as this would open me up to all sorts of problems. The customer service guy "Fergus" replied with "Also, feel free to cover the code at the back and the third set of 4 digit numbers at the front." So I sent them what they asked. They then came back to me via email and said " Dear Kady, This is Cjay from the Support Team. We have received the following; - ID - Invalid front copy of the card that ends with 9322 - Back copy of the card that ends with 9322 Please be informed that we need to see the first 6, and the last 4 digits of the credit card numbers. I was highly frustrated with this so I went on to say I was told I did NOT need to give you all of this. You have my driving licence, my passport, my ultility bill and my card front and back!!! how is this not enough please allow me my withdrawal. I got a reply back from someone else saying I am Alfred from Casino Customer Service. We understand your frustration and we apologize for the inconvenience. Our security team just needs this last piece of information to enable withdrawal in your account. Kindly submit a front copy of your credit card ending in 9322. The copy should show your full name, and the first 6 and last 4 digits of the card. Thank you for your understanding and we look forward to your email. I am getting pushed pillar to post with everyone and thier dog on this support network. I continued to send them what they are asking for yet again which this time was my card with all first 6 numbers and the last 4 numbers in plain view with my name, exp date and signature all there to verify easily and promptly. After getting very annoyed with the way I was being treated I decided to call them up today and ask to speak to a manager. Well that turned out to be yet another major spanner in the works. I was repeatedly cut off when asked for a manager to resolve this. There were only 2 people working in the office A lady called Jill and a Lady called Jersey. BOTH were not able to assist me correctly and I asked about 40 times to speak to someone of higher authority to deal with my problem. I was told that there is no manager in the building and I would get a call back when there is. So there is no-one overseeing thier work and when there is a problem that the c/s does not know how to deal with or a question answered there is no one to ask for the customers help or peace of mind. I then went on to say how I understand that they dont wish to give out free money and they probably want to make it difficult for people to actually get thier winnings but I have my own £20 that I depositied into the balance because the lady told me if I do that then the £120 would be accessable! This was clearly a lie. They want me to go away and hope I cant be bothered to carry on the ordeal so I cant access my mere £100 winnings. I told them if they dont wish to give out money then dont offer a promotion where someone like me reads through the t&c's and understands about wagering requirements to go on to win! I then had my partner call them up and record the call (he told them they were being recorded - as were we with thier phone provider) I had called about 8 times speaking to both Jill and Jersey getting nowhere and no-one to help me - with the added bonus of having the phone cut off whenever I said something they couldnt answer or more to the point didnt want to answer. I had my partner record the phone call during which he had asked them for a copy of thier dispute procedures to my email address. The lady Jersey had no idea what this even was. My partner then went on to ask the contact infomation for winner casinos ADR. Again he was met with pure ignorance. Jersey said "I do not know what an ADR is." This was beginning to sound very suspect. Partner went on to then say "If you cant show me or send me a copy of your disputes procedures or ADR contact information then you are in breach of the Gambling Commision Rules March 2005" The line went silent and he thought we had another cut off. There was a faint voice so he continued to ask for this basic information that should be widely accessible for public domain. The other lady Jill must have told Jersey something because then magically she said "the dispute procedures page can be found under complaint section on our website" This took about 15mins to even get this information. I then went onto the casino website whilst my partner was still actively on the phone call to Jersey. I found the complaints section and then Jersey said about IBAS. My partner then said "see how hard was that, I asked for this 10 mins ago" Jersey then replied with " I read it a while ago sir I told you about IBAS" At this point my partner said "when? you didnt say that, you didnt mention that all, you didnt even know what the disputes procedures or ADR contact information was!!!" After then telling Jersey that myself is currently writing an email to IBAS about this situation, my partner continued to ask some basic questions, and said I can ask her to withold the dispute if you can sort this out now. Jersey then went quiet and the line went dead at 16 mins 58 seconds. I am awaiting contact from the support team about my last email with my card details yet again with the numbers in show they want so I can get my money but to be honest, after googling the casino and finding a review website where pretty much everyone is saying the same thing as me I decided that I would not stand for it, besides the fact that my own £20 is in thier account! - I have attached a screenshot image of my account status showing the wagering requirements and the £0 left to wager proof. I also have attached some emails sent and delivered from thier team of "experts" within the last few days, as well as a clear recorded call of the 2 workers unmanaged and underknowledged not dealing with my issue. I am absolutely appauled at this level of "customer service" and am highly suspect of the way they promote thier bonuses and basically make it impossible or so extremely stressful and longwinded to get whats yours after playing by the rules. This started on the 17th June 2016, it is now the 20th and still they are witholding my funds. There is no dispute about the bonus monies won from the casino (as they know I have abided all t&c's) They are however not even allowing the withdrawl of my own £20 that they told me to deposit in order to release the bonus £100. My debit card was charged for this £20 transaction so that in itself should be verification?? They are purposely not giving me my money and I feel that I would like this investigated further if that is possible please. Best Regards Miss Kady Hughes

On 18/04/2016 Winnercasino ran a super Mondays bonus offer, where they give 3 reloads of max £300 for 70 80 and 90%. I had only opened my account a couple of days prior and was looking forward to the great bonuses they have, of which I checked the terms thoroughly, which seemed fair at the time. I hoped my luck would be in as I had won the previous day and was going to place some sports bets on too. The days prior I had been playing on slots but decided to have a go at roulette on the monday as there are some great games on there. My first 2 offers lost. My 3rd offer of £333 for £300 won about £7500. This was great although I knew I had to wager it. I did this on black jack hoping that I wouldnt bust out. I ended up not only wagering the full amount but I had actually won about £27000 after wagering. My luck was in or so I thought. I carried on playing slots, black jack, sports and other games where I won and lost. Eventually finishing with £26000. I tried a £4000 withdrawal as I wanted to keep some with Winner so I could carry on playing. I didnt get any emails or messages whatsoever. After the money didnt land in the bank I checked the account to find the money was gone and all that was left was my original stake. (I assume because it was £294.40. Unsure where they got that figure) I went straight to livechat where I was told that I had breached the following term: 10. When a player with an active bonus wins more than double the bonus amount on a game of odds 1:6 or higher, the player must keep playing with bets of similar or equal odds until wagering has been completed. Moving from high risk bets to lower risk bets of 1:3 or lower in order to fulfil wagering requirement will result in the bonus and any winnings being removed. This livechat is captured in the first 3 attached files. During this chat, I was became aware that term 10. was a different term to when I checked it PRIOR to playing. When I asked for the date these terms became active, I was refused this information. I have since tried to resolve this issue via email (screen shot below of the reply) https://gyazo.com/e99a7e3ba22bfd1145c6ee952c5b2822 They stated that the terms have never been changed since Winner.UK was launched in 2014 however I know this to be untrue as I have a screen shot of this particular term which does not mention a thing about 1:6 odds etc. The next 3 links are screenshots of the terms I read and have copies of No.4-14. https://gyazo.com/dbd8a7d60d26e1def5b8124e6c5f4ff6 https://gyazo.com/af1444ab1c8aedfb2a481f105e29b427 The next links are screenshots of Winners current terms No.4 -14 https://gyazo.com/252ee8964cc1388b30e4432e9b2309a4 https://gyazo.com/86ec437f0fe79d657233a59d820682f7 These are clearly different. To sum up. Winner have changed their terms post playing and wagering and this is clear evidence of it. That is why they initially refused to give me details of when these terms came into effect. This is exactly the same as the council changing a speed limit from 40 to 30 and then prosecuting you because you drove down the road at 35 the week before the change. Its ridiculous and criminal. I would like to get this issue resolved as soon as possible. After reading on this site it appears I am not the only one that fell foul of Winners Monday night offer and change of terms. What a disgusting way to treat a new customer. I would like a full refund of my £26000 winnings Michael

On the 18th april 2016 I played the casinos promotion where on Mondays they were offering 70%, 80% and 90% bonuses up to £300. I read all the terms through to make sure I wasn't breaking any, and saved them on this day for my records. I have attached them to this complaint Firstly, I played on roulette and was lucky enough to win approximately £8000. After this I had a wagering requirement to complete. Despite blackjack only counting to 20% of the wagering I decided to fulfil the wagering on it as I enjoy playing. To my amazement I managed to get my balance up to approx £43,000. I did some further playing over the next few days and eventually my balance was approximately £41,000. The next day I logged in to play some more to find all the money had gone and only a few hundred left in its place. I have received no explanation as to why this money was taken, and I know that I did not break any terms and conditions. I expect full reimbursement within 7 days or I will be taking aggressive legal action. Isaac https://gyazo.com/1cfcdc037401b932d192eacf205c88d2 https://gyazo.com/041599ad4228ba2fc44b7e75e6b797c1 https://gyazo.com/247171e9a2b01c9e8b7bcd493c865176

Hello! I ordered the payment of the casino Winner in the bank account of $ 40. I only got $ 20 Casino Winner shifted me poisoner costs $ 20. They are in the online casino there is no information about the commission for payment on a bank account. chat support said that they have no commission to pay. in fact, they stole my $ 20 and do not want to compensate for them. I want to return my $ 20 on my casino account.

Tonight I deposited £1100 total over 6 deposits and in the end I finished on £1400 when I've gone to withdraw my funds it just come with an error message and won't let me withdrawal, I've never had this problem in the past and have also got my cash outs no problem but this time I can't cash out at all? I've never accepted any bonus of any kind and always decline them. I don't know what my next step is? I've emailed them and live chat doesn't work but no replies

I am having trouble to withdraw my winnings. I am using a Visa card to deposit funds and withdrawn my winnings using the same card. I received a message from the casino that this option was declined and that I have to deposit with this card before I can withdraw to the card. Or to use one of the alternative methods like Skrill. I have e-mailed them to advise that I have deposited with the Visa card plenty of times (they even told me how many times) but then I decided to speed up the process I will withdraw using Skrill (as suggested by them). After trying to deposit with Skrill in order for me to withdraw my funds, their system gave me a message to contact customer services which I have done. They told me that I have to use the Visa to withdraw if Skrill doesn't work. I have done exactly what the casino told me but their system doesn't allow me to do this. I have withdrawn to my Visa 2 weeks ago but now they can't? Amount ZAR1200

Hello Last wekend i was play slots on this online casino. When i was start play that game i was hope to get bonus game. I was play with 50£ bet per spin and i lost something arround 2000£ till i get bonus game. Every body know: when you play on hight bet you can get good bonnus. But my bonnus game not working. I was call to this casino help line to ask sort out the problem but they was say we can cancel your game and give back your last bet. Its funny i was play this slot game lost arround 2000 till get bonus game and they can give back just last bet 50£ Its not fair i want my bonus game or all money wich i was lost in this slot till bonus game back to on my account

I win 200 euro from 30 nodeposit bonus, verified my account with id, was accepted, then i deposit 50 euro to withdraw and after deposit my account was blocked. I wait for 2 weeks an answer. Is not possible something like this, simply think this casino steal money from people. After a web search I see that there are many complaints about this casino, nobody can do anything?

I win about 200 euros or more, from 30 euro sign up bonus, complete all wagering requements, make a deposit , when i want to withdraw i see restrictions on my accout, because i see what documentation is needed before i can make a withdraw procedure, ok i send all documents, after 10 days i recieve a message: "youre account is updated and you may make a withdraw now" , they review my account and remove all winnigs more than 200 and 50 my deposit from my account ,they remove all restrictions and i make a withdraw, then after 3 days i recieve message what my documents(which was already accepted) are rejected now, lol , now i cant logon on my account , it is unacceptable policy to customers! please unlock my account back ! i think I think it happened because of misunderstandings when they recieve my messages, Joan from Winner support accept my documents , update my account and remove restrictions, but then Cjay lock my account i dont now really why the do that , i can make a selfshoot with my documents for you or for Winner support team(if it needed), and documents which i send was extreemelly high quality, so please unlock my account