Not helpful in verifying account
Signed up with Winner 12 days ago, after playing and depositing, I tried to withdraw my winnings with no luck, realised I needed to verify my account so sent photo and address ID the very next day (the exact same documents I use for every online casino I sign up to and are always accepted within 1 or 2 days) I got an email stating if I didn't hear from them within 72 hours it means they had been accepted and my account was verified, 72 hours later and no email, I tried to withdraw again to find I still couldn't, it has now been over a week since sending the documents and thanks to their online chat I am told my photo ID has been accepted but my address one hasn't but it hasn't been declined either, just not looked at yet, I was told to 'have some patience' which frankly I felt was rude considering they state they take 72 hours maximum to verify accounts and by now it was 5 days since I'd sent my documents.
I've emailed 3 days ago to find out what the delay is, how much longer I can expect to be waiting etc but surprise, surprise...i've had no reply.
Absolutely disgusted with the service from them and lack of communication in helping resolve this but after reading a lot of stories online I'm now no longer surprised, just wish I'd seen them before I bothered putting my money into them
I've emailed 3 days ago to find out what the delay is, how much longer I can expect to be waiting etc but surprise, surprise...i've had no reply.
Absolutely disgusted with the service from them and lack of communication in helping resolve this but after reading a lot of stories online I'm now no longer surprised, just wish I'd seen them before I bothered putting my money into them
Winner Casino Complaint Stats
Resolved
36 / 92
Avg. Amount
$3,700
Avg. Complaint Duration
45 days
Avg. Response Time
3 days
Winner Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 24 out of 60 complaints in this category have been resolved.
This operator's average complaint duration is 45 days, while the average duration across all operators is 8 days.