Withdrawal issues
I am having trouble to withdraw my winnings. I am using a Visa card to deposit funds and withdrawn my winnings using the same card. I received a message from the casino that this option was declined and that I have to deposit with this card before I can withdraw to the card. Or to use one of the alternative methods like Skrill. I have e-mailed them to advise that I have deposited with the Visa card plenty of times (they even told me how many times) but then I decided to speed up the process I will withdraw using Skrill (as suggested by them).
After trying to deposit with Skrill in order for me to withdraw my funds, their system gave me a message to contact customer services which I have done. They told me that I have to use the Visa to withdraw if Skrill doesn't work. I have done exactly what the casino told me but their system doesn't allow me to do this.
I have withdrawn to my Visa 2 weeks ago but now they can't?
Amount ZAR1200
After trying to deposit with Skrill in order for me to withdraw my funds, their system gave me a message to contact customer services which I have done. They told me that I have to use the Visa to withdraw if Skrill doesn't work. I have done exactly what the casino told me but their system doesn't allow me to do this.
I have withdrawn to my Visa 2 weeks ago but now they can't?
Amount ZAR1200
Winner Casino Complaint Stats
Resolved
36 / 92
Avg. Amount
$3,700
Avg. Complaint Duration
45 days
Avg. Response Time
3 days
Winner Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 24 out of 60 complaints in this category have been resolved.
This operator's average complaint duration is 45 days, while the average duration across all operators is 8 days.