Unable to withdraw back my deposit
I joined winner.com. I tried to deposit ZAR300 and my deposit was declined. When the page reloaded it automatically chose ZAR7500 and then the deposit went through. I declined any bonuses. I obviously immediately wanted to withdraw the difference. When I try to withdraw I get an error message saying my credit card is not supported for withdrawal (a VISA). I then sought help and was told to load another card which I did (A MasterCard), that card then did not appear so I sought help again. I was told I needed to make a deposit with the MasterCard before I could withdraw. I deposited the minimum ZAR100 using the MasterCard, it still did not appear. I then created a Skrill account to withdraw to. Again I was told I needed deposit using my Skrill account before I could withdraw. I am not going to do this as I am afraid this deposit gets taken to. All of this time I have not played in the online games once. I just wanted my deposits back. This should not be difficult.
Winner Casino Complaint Stats
Resolved
36 / 92
Avg. Amount
$3,700
Avg. Complaint Duration
45 days
Avg. Response Time
3 days
Winner Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 24 out of 60 complaints in this category have been resolved.
This operator's average complaint duration is 45 days, while the average duration across all operators is 8 days.