Account was verified then closed by managment
I win about 200 euros or more, from 30 euro sign up bonus, complete all wagering requements, make a deposit , when i want to withdraw i see restrictions on my accout, because i see what documentation is needed before i can make a withdraw procedure, ok i send all documents, after 10 days i recieve a message: "youre account is updated and you may make a withdraw now" , they review my account and remove all winnigs more than 200 and 50 my deposit from my account ,they remove all restrictions and i make a withdraw, then after 3 days i recieve message what my documents(which was already accepted) are rejected now, lol , now i cant logon on my account , it is unacceptable policy to customers! please unlock my account back ! i think I think it happened because of misunderstandings when they recieve my messages, Joan from Winner support accept my documents , update my account and remove restrictions, but then Cjay lock my account i dont now really why the do that , i can make a selfshoot with my documents for you or for Winner support team(if it needed), and documents which i send was extreemelly high quality, so please unlock my account
Winner Casino Complaint Stats
Resolved
36 / 92
Avg. Amount
$3,700
Avg. Complaint Duration
45 days
Avg. Response Time
3 days
Winner Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 24 out of 60 complaints in this category have been resolved.
This operator's average complaint duration is 45 days, while the average duration across all operators is 8 days.