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Winner Casino - Took £41,000 from my balance without any explanation being provided

UNRESOLVED
isaaccollier United Kingdom
posted on May 12, 2016.

On the 18th april 2016 I played the casinos promotion where on Mondays they were offering 70%, 80% and 90% bonuses up to £300. I read all the terms through to make sure I wasn't breaking any, and saved them on this day for my records. I have attached them to this complaint

Firstly, I played on roulette and was lucky enough to win approximately £8000. After this I had a wagering requirement to complete. Despite blackjack only counting to 20% of the wagering I decided to fulfil the wagering on it as I enjoy playing. To my amazement I managed to get my balance up to approx £43,000. I did some further playing over the next few days and eventually my balance was approximately £41,000.

The next day I logged in to play some more to find all the money had gone and only a few hundred left in its place. I have received no explanation as to why this money was taken, and I know that I did not break any terms and conditions.

I expect full reimbursement within 7 days or I will be taking aggressive legal action.

Isaac

https:­//g­yaz­o.c­om/­1cf­cdc­037­401­b93­2d1­92e­acf­205­c88d2
https:­//g­yaz­o.c­om/­041­599­ad4­228­ba2­fc4­4b7­e75­e6b­797c1
https:­//g­yaz­o.c­om/­247­171­e9a­2b0­1c9­e8b­7bc­d49­3c8­65176

isaaccollier United Kingdom
posted on May 16, 2016.

Any response from the casino?