Took £41,000 from my balance without any explanation being provided
On the 18th april 2016 I played the casinos promotion where on Mondays they were offering 70%, 80% and 90% bonuses up to £300. I read all the terms through to make sure I wasn't breaking any, and saved them on this day for my records. I have attached them to this complaint
Firstly, I played on roulette and was lucky enough to win approximately £8000. After this I had a wagering requirement to complete. Despite blackjack only counting to 20% of the wagering I decided to fulfil the wagering on it as I enjoy playing. To my amazement I managed to get my balance up to approx £43,000. I did some further playing over the next few days and eventually my balance was approximately £41,000.
The next day I logged in to play some more to find all the money had gone and only a few hundred left in its place. I have received no explanation as to why this money was taken, and I know that I did not break any terms and conditions.
I expect full reimbursement within 7 days or I will be taking aggressive legal action.
Isaac
https://gyazo.com/1cfcdc037401b932d192eacf205c88d2
https://gyazo.com/041599ad4228ba2fc44b7e75e6b797c1
https://gyazo.com/247171e9a2b01c9e8b7bcd493c865176
Firstly, I played on roulette and was lucky enough to win approximately £8000. After this I had a wagering requirement to complete. Despite blackjack only counting to 20% of the wagering I decided to fulfil the wagering on it as I enjoy playing. To my amazement I managed to get my balance up to approx £43,000. I did some further playing over the next few days and eventually my balance was approximately £41,000.
The next day I logged in to play some more to find all the money had gone and only a few hundred left in its place. I have received no explanation as to why this money was taken, and I know that I did not break any terms and conditions.
I expect full reimbursement within 7 days or I will be taking aggressive legal action.
Isaac
https://gyazo.com/1cfcdc037401b932d192eacf205c88d2
https://gyazo.com/041599ad4228ba2fc44b7e75e6b797c1
https://gyazo.com/247171e9a2b01c9e8b7bcd493c865176
Winner Casino Complaint Stats
Resolved
36 / 92
Avg. Amount
$3,700
Avg. Complaint Duration
45 days
Avg. Response Time
3 days
Winner Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 24 out of 60 complaints in this category have been resolved.
This operator's average complaint duration is 45 days, while the average duration across all operators is 8 days.