Videoslots Casino
100% up to £50
New Players Only. Min deposit: £10. Wager req 10x. 18+.
New Players Only. Min deposit: £10. Wager req 10x. 18+.
AskGamblers Quick Overview
Editor’s View
It may look (and work) like an old-timer, but this casino has a proven reputation and provided me with a very pleasant gaming experience. I really liked the variety of bonuses and games on offer, not to mention transparency on games' actual payouts. Not all casino fans may be able to access this casino, though, which is a shame, as it has drastically improved over the recent period.
- Very good welcome bonus
- Excellent games selection
- Phone support available
- Very good responsible gambling tools
- No game demos
- Unhelpful chatbot
- Many restricted countries
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UK Visitors: 18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware
Ontario Visitors: 19+. T&C Apply. Play Responsibly.
Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots can now be considered a mainstay in the industry. Opened in 2011, the casino has garnered a solid reputation among casino fans. It’s not a clean sheet, though, as its current player score of 7.5/10 shows there’s room for improvement.
Recently, the Videoslots player reviews were more positive. Players used to have complaints about withdrawals and the KYC process, both of which have seen significant improvements. One irk for fellow players and me was the site’s dated design and not ideal performance.
The casino is owned and operated by Videoslots Sports Limited, and operates under a dual-license deal. They have one issued by the Malta Gaming Authority and, more importantly, a license issued by the UK Gambling Commission.
Such a combo of licenses allows them to accept customers from a variety of regions, but also requires the casino to stay up to certain standards.
It took me a while to set up my account at the Videoslots casino. Right after creating my login, the casino sent a confirmation code to my email and phone. This code is required for the rest of the registration process, during which I selected both the language of the website and my preferred currency.
In fact, you can’t really do anything on the Videoslots website without depositing first. When I say “anything,” I really mean it - I couldn’t even access the FAQ page before adding funds into my account.
After making that first deposit, I was able to collect my welcome bonus and fully work on this Videoslots review. The casino matched my deposit 100% (the limit is €200), and I also got 11 Free Spins on Starburst, which came without any wagering requirements.
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
I chose euros as my currency at Videoslots, but the selection included several other fiat currencies like the dollar (US, NZ, and Canadian), British pound, Indian rupee, and kroner. Whatever your preference, the minimum deposit for all methods is €10, while the maximum hovers around €10,000.
All deposits are processed instantly and without fees. I really liked the variety of payment options, as I could choose between my debit card, various wire transfer services, and e-wallets like Skrill, PayPal, and Paysafecard.
The only deposit method that incurs extra fees is the mobile payment option. It’s made for small deposits, from €5 to €15, but the fee goes up to 70%. I wouldn’t call this the ideal option for anyone serious about online casino games.
To withdraw the funds from this casino, I needed to have at least €20 in my account. Every deposit method is also available for withdrawals, minus the mobile, obviously. Each request was confirmed within 24 hours, and I highly recommend completing the KYC process well before your first withdrawal.
Bank and debit card withdrawals typically take five business days, while e-wallet funds arrive in up to 15 minutes and are the best option if you want your winnings to arrive as soon as possible. Videoslots have also heard players’ complaints, and they’ve removed the withdrawal fees.
Games at Videoslots Casino
The casino boasted an impressive library of 13,000+ games at the time of writing this Videoslots review. Going manually through such a list is an impossible task, so I was glad to see that the casino implemented several ways of filtering the list.
For starters, the search bar instantly gives out results as you type, which is already a very helpful tool. You can also use drop-down menus to set the list to display only games from a specific game provider or games with a specific feature. Then, you can sort the list alphabetically.
Alternatively, you can choose to see the list of the most popular games or display only your favourites. In the sidebar, besides the general categories, you’ll find a list of games with the highest jackpots.
While there are no “play for fun” or demo options for games, the casino does show very important information on all their slots - their actual pay rate! On the Game Payouts page, you’ll find a list of games with their theoretical return to player (RTP) rates and the percentage of payouts they actually made to players. You can also sort it by most/least played, and highest/lowest payouts.
There were a few games with over a 100% payout rate when I worked on this review, meaning that they didn’t yet see a lot of play. In general, popular games with high RTP had near identical actual payout rates, confirming there were no behind-the-scenes shenanigans at this casino.
Videoslots Casino's Commitment to Responsible Gambling
As I mentioned in the General section of this Videoslots Casino review, I had to set up my “intended gambling” amount right off the bat. Look at it as a first step of responsible gambling tools on your account.
While I tend to have my weekly “fun money” that I spend in casinos, not everyone is so strict with their bankroll. After I set up my account and placed my first deposit, I could access the responsible gambling tools in my account settings.
There, I could set up wager and loss limits, maximum bet amount, and a time limit for each gambling session. The casino also has a reality check, reminding you of your net winnings. It’s also possible to lock your account from within that same settings menu, which is, in my opinion, always a better option than players having to contact customer support to set that up.
UK players undergo an extra step when setting up their accounts. They need to specify their occupation and set the monthly loss limit. As soon as a UK player hits that limit, the casino blocks their ability to place bets until the end of the month.
Customer Support at Videoslots Casino
On the Contact Us page, you’ll find all the points of contact as well as a handy search bar to go through all the most common questions. The casino also has its physical address listed on this page.
Besides 24/7 live chat and email support, Videoslots can also assist their customers via phone. What’s interesting about it is that you are not the one calling the support. Instead, you enter your contact information and write about your issue, after which the support team will call you back and try to help you out.
I’ve mostly used the live chat during my time at Videoslots. Starting up the chat, I was greeted by an AI chat agent, which I didn’t find very helpful. For example, when I asked about deposit methods available on the site, the chatbot was giving me a guide on how to make a deposit instead of listing the methods. It also couldn’t direct me to email.
Luckily, I was able to get to the actual human support by simply asking to be redirected. Customer support representatives are, unlike the AI chatbot, very knowledgeable about the casino’s features and were able to resolve all my queries in no time.
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Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Videoslots Casino Complaint Stats
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Share your thoughts with other playersTop reviews from our players
The daily login reward is one of the best parts here. Isn't huge but it adds up if you stay consistent. Gone whole weeks without spending a dime and still had plenty Sweeps Coins from just logging in and doing the missions.
Top tier casino for game variety. Having over 7,000 titles is insane, and the filters make finding something to play so easy. Withdrawal process is straightforward, though I prefer to stick to one per day to avoid fees. Great platform for those who want serious choice and reliability.
Videoslots has a great selection of games. I really like that I can filter by provider, it saves me a lot of time. Payouts have been fast so far, but I wish there were more bonuses for loyal players. Solid 8/10 for me.
What I like here:
-Easy to make a deposit
-Still fast withdraws
-Good promotions
-Very wide game selection
-Battle of Slots is still going pretty strong
Dislike (story time):
First of all. I've been loyal customer here over 10 years now. Everything been more than good with this site over the years but things are going bad like in a year or so. First missing free spins was pretty annoying but I have to share this recent case of mine. Euros I'm missing is only few euros and don't really matter but the way they handling things is very alarming. This should be urgent when customer is missing their winnings.
I won 25 free spins from Videoslots Valentines Wheel. The game was Fortune Teller's Charm 6. Won only few euros with them. After freespins were done the winnings just poof, gone! Asked about these winnings immediately via Live Chat and the chat agent said that I didn't win anything from those spins. Maybe their system showed that to him but that wasn't true at all. After few messages they said that they get back to me about this via e-mail asap.
I've been waiting answer from Videoslots over week now and their live chat keep saying that they are investigating this "incident". Today I asked those free spins ID numbers so I can contact game provider myself and ask about them. They told me no I can't access those free spins id's. Nowadays every spin id's should be available if customer asked them.
So careful when you play @ Videoslots. You can lose your free spins winning and the customer support is not there for you and they don't respect and/or care if you are loyal customer. Spin id's should be available if customer ask for them.
Hi Larry99 We’re sorry to hear about your recent experience and understand your concerns regarding the free spins winnings. This is certainly not the experience we want for our players, especially long-standing customers. We would like to review your case again in detail to clarify what happened. Please contact us directly via email at [email protected] or through our Live Chat, and we will gladly re-investigate the matter for you. Kind regards, Team Videoslots
If there’s one casino that you avoid it’s without a shred of doubt this casino. I have proofs that I can share with whoever cares to see it. I can share it on YouTube
Absolutely horrifying place for gambling. The worst I’ve ever seen in my years of experience. I don’t even know where to begin and I’m just so lost for words right now. Thousands after thousands of dollars and no games pay. I do hundreds of deadbeat rounds. And then the game show error code 212 asking to contact account management team. I have screen recordings of my game sessions at this joke of an operator. Shame on them. I’m disgusted.
I’ve been really enjoying my time at Videoslots Casino because of the massive game selection they offer. Whether I’m in the mood for slots, table games, or live dealer options, there’s always something fresh and exciting every time I log in. With thousands of games from top providers, I never run out of choices! I also love the new features they’ve got, like the Battle of Slots, where I can compete with others in tournaments—it adds a whole new layer of excitement to my experience as it also gives me a chance to win big. Plus, the bonuses and promotions are pretty generous, with free spins and loyalty rewards that make me feel valued as a player. Overall, Videoslots has everything I’m looking for, and it’s the perfect place for me.
One thing that could be improved is the limited withdrawal methods. It would be nice if there were more ways to cash out my winnings quickly. Also, there’s no VIP program, which I think would be a great addition for loyal players like me. It’s always nice to receive some exclusive perks or rewards for sticking around.
Hi there, Thank you so much for your detailed and positive feedback! We’re thrilled to hear that you’re enjoying the massive game selection and the exciting new features like Battle of Slots. It’s great to know our tournaments and promotions are adding extra fun and value to your experience. We also appreciate your suggestions regarding withdrawal methods and a VIP program. Your feedback is invaluable, and we’re constantly looking for ways to improve our services and provide even more rewarding experiences for our loyal players. If you ever need assistance or have more ideas, our team is here 24/7 to help. Best regards, Team Videoslots
The variety of games is incredible! From jackpot slots to live dealer games, there’s always something exciting to try. The platform also loads very quickly, even on mobile, and the design is easy to navigate. Depositing funds is fast, and there are plenty of payment options available.
While the game selection is impressive, the withdrawal limits feel restrictive, especially for high rollers. The loyalty rewards are underwhelming compared to other casinos, and the lack of 24/7 live chat support is a letdown.
Hi there bugsbunnyx, Thank you for your review and valuable feedback. We're delighted to know that you've enjoyed your experience at our casino, and we look forward to continuing to provide you with outstanding service. Regarding our withdrawal limits and support, we kindly ask you to email us on [email protected] with more information, so that we can check and assist you further. In addition, we do offer 24/7 support, both via live chat and email. If you found any issues with this, please contact us using the above email address, and we'll be more than happy to check and assist you further. We are always happy to help. Best regards, Team Videoslots
I’m impressed by the sheer variety of games available, there’s always something new to try. I enjoy how seamless it is to navigate the site, whether I’m on my laptop or mobile. The Battle of Slots feature is a personal favorite; it’s fun to compete against others. Deposits are quick, and while withdrawals can take a bit longer depending on the method, they’re always reliable. I’ve found the bonuses to be fair, though I’d love to see even lower wagering requirements. The community feel and constant game updates keep me coming back. Videoslots truly makes playing online enjoyable and exciting.
Deposit and Withdrawal seem to be working good as well.
A small negative is that the site could be running a bit slow from time to time, but all in all a good choice.
The wagering is also a tab high but still achievable.
Great promotions to start with, from opening an account to making deposits, a cashless casino, lots of options to choose from and fast and efficient support. I recommend it.
Hi there martinzop, Thank you for leaving this review and for your feedback. We're glad to hear that you have enjoyed your experience so far in our casino, and we hope that we can keep providing you with an exceptional service. As always, if you require any assistance, please do not hesitate to contact our 24/7 live support via Chat or Email, and we'll be more than happy to assist you further. Kind Regards, Team Videoslots
Recommended This Month
Registration and account verification were straightforward, and I was able to start playing without unnecessary delays. The casino itself worked smoothly, games loaded quickly, and I didn't notice any performance problems during my time on the platform.
Customer support responded much slower than I expected when I needed assistance. Although my issue was eventually resolved, waiting several hours for a reply wasn't ideal and made the overall experience less satisfying than it could have been.