General Information About Videoslots Casino
Videoslots can now be considered a mainstay in the industry. Opened in 2011, the casino has garnered a solid reputation among casino fans. It’s not a clean sheet, though, as its current player score of 7.5/10 shows there’s room for improvement.
Recently, the Videoslots player reviews were more positive. Players used to have complaints about withdrawals and the KYC process, both of which have seen significant improvements. One irk for fellow players and me was the site’s dated design and not ideal performance.
The casino is owned and operated by Videoslots Sports Limited, and operates under a dual-license deal. They have one issued by the Malta Gaming Authority and, more importantly, a license issued by the UK Gambling Commission.
Such a combo of licenses allows them to accept customers from a variety of regions, but also requires the casino to stay up to certain standards.
It took me a while to set up my account at the Videoslots casino. Right after creating my login, the casino sent a confirmation code to my email and phone. This code is required for the rest of the registration process, during which I selected both the language of the website and my preferred currency.
In fact, you can’t really do anything on the Videoslots website without depositing first. When I say “anything,” I really mean it - I couldn’t even access the FAQ page before adding funds into my account.
After making that first deposit, I was able to collect my welcome bonus and fully work on this Videoslots review. The casino matched my deposit 100% (the limit is €200), and I also got 11 Free Spins on Starburst, which came without any wagering requirements.
Payment Information and Options at Videoslots Casino
I chose euros as my currency at Videoslots, but the selection included several other fiat currencies like the dollar (US, NZ, and Canadian), British pound, Indian rupee, and kroner. Whatever your preference, the minimum deposit for all methods is €10, while the maximum hovers around €10,000.
All deposits are processed instantly and without fees. I really liked the variety of payment options, as I could choose between my debit card, various wire transfer services, and e-wallets like Skrill, PayPal, and Paysafecard.
The only deposit method that incurs extra fees is the mobile payment option. It’s made for small deposits, from €5 to €15, but the fee goes up to 70%. I wouldn’t call this the ideal option for anyone serious about online casino games.
To withdraw the funds from this casino, I needed to have at least €20 in my account. Every deposit method is also available for withdrawals, minus the mobile, obviously. Each request was confirmed within 24 hours, and I highly recommend completing the KYC process well before your first withdrawal.
Bank and debit card withdrawals typically take five business days, while e-wallet funds arrive in up to 15 minutes and are the best option if you want your winnings to arrive as soon as possible. Videoslots have also heard players’ complaints, and they’ve removed the withdrawal fees.
Customer Support at Videoslots Casino
On the Contact Us page, you’ll find all the points of contact as well as a handy search bar to go through all the most common questions. The casino also has its physical address listed on this page.
Besides 24/7 live chat and email support, Videoslots can also assist their customers via phone. What’s interesting about it is that you are not the one calling the support. Instead, you enter your contact information and write about your issue, after which the support team will call you back and try to help you out.
I’ve mostly used the live chat during my time at Videoslots. Starting up the chat, I was greeted by an AI chat agent, which I didn’t find very helpful. For example, when I asked about deposit methods available on the site, the chatbot was giving me a guide on how to make a deposit instead of listing the methods. It also couldn’t direct me to email.
Luckily, I was able to get to the actual human support by simply asking to be redirected. Customer support representatives are, unlike the AI chatbot, very knowledgeable about the casino’s features and were able to resolve all my queries in no time.
Games at Videoslots Casino
The casino boasted an impressive library of 13,000+ games at the time of writing this Videoslots review. Going manually through such a list is an impossible task, so I was glad to see that the casino implemented several ways of filtering the list.
For starters, the search bar instantly gives out results as you type, which is already a very helpful tool. You can also use drop-down menus to set the list to display only games from a specific game provider or games with a specific feature. Then, you can sort the list alphabetically.
Alternatively, you can choose to see the list of the most popular games or display only your favourites. In the sidebar, besides the general categories, you’ll find a list of games with the highest jackpots.
While there are no “play for fun” or demo options for games, the casino does show very important information on all their slots - their actual pay rate! On the Game Payouts page, you’ll find a list of games with their theoretical return to player (RTP) rates and the percentage of payouts they actually made to players. You can also sort it by most/least played, and highest/lowest payouts.
There were a few games with over a 100% payout rate when I worked on this review, meaning that they didn’t yet see a lot of play. In general, popular games with high RTP had near identical actual payout rates, confirming there were no behind-the-scenes shenanigans at this casino.
Videoslots Casino's Commitment to Responsible Gambling
As I mentioned in the General section of this Videoslots Casino review, I had to set up my “intended gambling” amount right off the bat. Look at it as a first step of responsible gambling tools on your account.
While I tend to have my weekly “fun money” that I spend in casinos, not everyone is so strict with their bankroll. After I set up my account and placed my first deposit, I could access the responsible gambling tools in my account settings.
There, I could set up wager and loss limits, maximum bet amount, and a time limit for each gambling session. The casino also has a reality check, reminding you of your net winnings. It’s also possible to lock your account from within that same settings menu, which is, in my opinion, always a better option than players having to contact customer support to set that up.
UK players undergo an extra step when setting up their accounts. They need to specify their occupation and set the monthly loss limit. As soon as a UK player hits that limit, the casino blocks their ability to place bets until the end of the month.
Players appreciate the fast withdrawal process and easy account verification, which allows for a smooth gaming experience. The extensive game variety and engaging features like slot battles and daily login rewards are also highly praised.