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Videoslots Casino

GREAT 8.8
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Videoslots Casino review

  • 0-24 Withdrawal Timeframe
  • High Withdrawal Limits
  • Live Chat Open 24/7
  • Mobile-Friendly Design
  • Less withdrawal methods than deposit methods
General info & Latest Promos
Website http://www.videoslots.com
Established 2011
Owner Panda Media Ltd. Casinos
Casino Promotion Videoslots Casino: 11 Welcome Spins (Only for First Time Depositors) + 100% up to €200 + €10 Extra Cash

Videoslots Casino is an online casino that offers players a variety of online gaming options. It is powered by NetEnt, Microgaming Quickfire, Betsoft,  NYX, Yggdrasil, Play‘n Go, Leander Games, Skillzzgaming and many more. All of the games are accessible through a simple instant-play interface. The casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries

Due to various legal and corporate regulations, Videoslots Casino is unable to offer games to players who reside in the United States or its territories, Denmark, Turkey, Belgium, South Africa, or Israel. Players from all other countries where online gambling is not illegal are welcome to sign up.

Virtual Games

As the name suggests, Videoslots Casino is home to an abundant selection of bonus video slots. The casino has a so-called My 'RTP' live feature and over 2400+ games from 75 game providers. These include popular titles on a number of different software platforms. Play Microgaming favorites like Thunderstruck II and Immortal Romance, enjoy Blue Gem Gaming and Betsoft 3D video slots like Dr. Magoo's Adventure and Heist, or try games from a number of other developers.

If it's table games you're after, Videoslots Casino has plenty. They have over 20 different variants of blackjack alone, featuring a wide range of rules and sidebets including Classic Blackjack, Atlantic City Blackjack, Vegas Single Deck Blackjack, and Super Fun 21. They also feature six different types of roulette, including their signature Multi Wheel Roulette. You can also play Poker Pursuit, Microgaming's take on Let It Ride.

Video poker players have plenty to do at Videoslots Casino. You can enjoy traditional variants such as Jacks or Better, Deuces Wild, All-American Poker, and Tens or Better, or try your luck in something a bit more extravagant like Double Joker, Deuces and Joker, and Bonus Deuces Wild. Many of the games are available in both single-hand and multi-hand varieties.

Live Casino

In addition to virtual table games, members at Videoslots Casino can enjoy a great selection of live casino games including Live Roulette, Automatic Roulette and Live Blackjack, all streaming in great HD quality 24/7. Live casino games at Videoslots are powered by NetEnt, so you can rest assured that you are going to have an excellent gaming experience.

Mobile Gaming

Players at Videoslots Casino are able to access their favourite games across all mobile devices. This means that the casino website is fully optimized for mobile devices including smartphones and tablets, whereby the players will have top-quality user experience on all of their devices.

Support

Videoslots Casino features a solid customer service department. Representatives can be reached at any hour of the day through a number of different methods. The fastest is usually live chat, which is available directly through the Videoslots website. Players can also fill out the callback form to talk to someone on the phone, or send an email to get a reply within 12 hours.

Security and Fairness

Videoslots Casino understands the risks of playing online and has taken the necessary steps to reduce them. Most importantly, the casino has implemented SSL encryption into their network. Whenever you send them sensitive personal or banking information while registering, depositing, or withdrawing, it is obscured. This almost completely eliminates your risk of getting your account information compromised by strangers.

The games used at Videoslots Casino are some of the most rigorously tested in the world. You can see the independent audits conducted by eCogra by clicking the "Percentage Payout Reviewed by Independent Auditors" seal at the bottom of the website. This monthly report includes certification that the games are fair, as well as the game returns discovered by the most recent randomness test.

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Casino details
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  • Restricted Countries

    • Algeria
    • Angola
    • Argentina
    • Asia
    • Australia [8]
      • New South Wales
      • South Australia
      • Western Australia
      • Australian Capital Territory
      • Northern Territory
      • Queensland
      • Tasmania
      • Victoria
    • Bahamas
    • Bahrain
    • Bangladesh
    • Belgium
    • Bosnia and Herzegovina
    • Bulgaria
    • Congo - Brazzaville
    • Congo - Kinshasa
    • Cuba
    • Cyprus
    • Czech Republic
    • Côte d’Ivoire
    • Denmark
    • Egypt
    • Eritrea
    • Estonia
    • Fiji
    • France
    • Guyana
    • Haiti
    • Hong Kong
    • India
    • Iran
    • Iraq
    • Israel
    • Italy
    • Jordan
    • Kazakhstan
    • Kenya
    • Kuwait
    • Kyrgyzstan
    • Laos
    • Lebanon
    • Liberia
    • Libya
    • Lithuania
    • Mozambique
    • Myanmar [Burma]
    • Nigeria
    • North Korea
    • Pakistan
    • Palestinian Territories
    • Panama
    • Papua New Guinea
    • Poland
    • Portugal
    • Qatar
    • Romania
    • Rwanda
    • Réunion
    • Saudi Arabia
    • Senegal
    • Singapore
    • Somalia
    • Spain
    • Sri Lanka
    • Sudan
    • Syria
    • Tanzania
    • Turkey
    • U.S. Minor Outlying Islands
    • Uganda
    • Ukraine
    • United Arab Emirates
    • United States [56]
      • Guam
      • Puerto Rico
      • Alabama
      • Alaska
      • Arizona
      • Florida
      • Hawaii
      • Idaho
      • Indiana
      • Iowa
      • Kansas
      • Maine
      • Montana
      • Nevada
      • North Carolina
      • Ohio
      • Oregon
      • South Carolina
      • Texas
      • Utah
      • Vermont
      • Wyoming
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Georgia(US)
      • Illinois
      • Kentucky
      • Louisiana
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Nebraska
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Dakota
      • Oklahoma
      • Pennsylvania
      • Rhode Island
      • South Dakota
      • Tennessee
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • District of Columbia
      • American Samoa
      • Northern Mariana Islands
      • U.S. Virgin Islands
    • Vanuatu
    • Vatican City
    • Venezuela
    • Vietnam
    • Yemen
    • Zimbabwe
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Mail: [email protected]

Videoslots Casino Reviews by Players

RATE CASINO AND WRITE A REVIEW

Write a review
colin 49 reviews
United Kingdom
Message

LIKED

I opened my account a long time ago then stopped playing there just started again. It has every slot you can think of: Quick payouts, High payouts, Free spins have no wagering. Also win weekly cashbacks when playing on slots. They pretty much have most things nailed on seems very reputable

DISLIKED

I would like to see more deposit bonuses offered as i am a player who likes to deposit for matched bonuses which is why i only give 9 starts instead of 10
VIDEOSLOTS CASINO REPLIED ON DECEMBER 13. 2018
Hi Colin!

Thank you very much for writing this review of our casino, your feedback is greatly appreciated. Should you have any issues or questions, feel free to contact us here at Askgamblers.

Best regards,
Team Videoslots.
seboafc 2 reviews
Poland
Message

LIKED

- A lot of slots, from many suppliers, which is very good because there is a lot to choose from
- Very fast payouts, I never waited longer than 20 minutes for money, no matter what wallet, there are always up to 20 minutes, probably the fastest payday among casinos
- Helpful and cool support
- Daily freerolls for depositors that provide entertainment
- Rewards for achievements

DISLIKED

- No SnG tournaments recently
- A reduced pool of free spins in daily free depository tournaments

- Although I am a permanent depository, I have not received codes on Tuesdays for many months, which I think is not very fair ... also, I do not even have 20 free spins on my birthday is a big minus :(

Please, make sure that codes with free spins are sent for me on Tuesdays :)
VIDEOSLOTS CASINO REPLIED ON NOVEMBER 29. 2018
Hi Seboafc,

Thank you for taking your time to write this review. We are very happy to hear you are having an overall great experience on our casino.

There will be more Sit N GO promotions in the future, it will be posted in our news section when it is time, so keep an eye out for this!

As for the Tuesday spins, eligibility to promotions is generally based on a few factors, mainly how many bonuses you have received previously, how much you have wagered, and comparing this to the average theoretical return to player (TRTP). If you have received bonuses higher than 60%-65%+ on the TRTP, then you are not likely to qualify for any exclusive promotions. To lower this value, you would need to wager more with real money.

Since we target different groups with our offers, sometimes players that have high values on bonus compared to TRTP might still be eligible to receive exclusive promotions

If you ever have any further questions or comment, please do not hesitate to contact us.

Best regards,
Team Videoslots.
Campus 14 reviews
Germany
Message

LIKED

Good selection of games, rewards/freespins for playing.

DISLIKED

The customers, speaking of my own experience, are often treated like children, especially when breaking the weird rules in the Battle chat.
I complained in the chat about some weird things going on during the freeroll battles, like, for example, players winning incredibly huge amounts of points with the first spin already without even bonus or freespin features, plus the missing spins and points towards the end of the freerolls. Without any warning I was banned from the chat for a week.

As if this wasn't ridiculous enough because they could at least have warned me before that, I later accidentally wrote a sentence in German in the chat. This sentence wasn't meant for the freeroll battle but for my collegue in Skype and actually didn't have anything to do with Videoslots.
So I received a "warning" for that and was told that a ban would follow the next time when breaking the rules.
Sorry, but accidents can happen. Some people don't even know about those rules and some others simply don't speak English.
It would be enough to point out the rules instead of awarning and banning people as if we were at school and had thrown tomatoes at the teacher.
I am above my 50s and don't need to be "warned" and educated.

Later I tried to join a freeroll battle but noticed that I could not register. So I asked the support and was told that such things sometimes happen and that he (Yordi) could not do anything about it.
It's weird that "technical errors" have always happened whenever Yordi was working in the chat, a very young support agent who had spoken to me very disrespectfully in the past by describing me as a noob among other things.
I complained about all that and told him to take this to the relevant sites on the internet.
When a short time later I tried to play the freespins I had won my account was deactivated.
Another chat agent told me that my account was under review but could not tell me why or who had prompted it.
I continued complaining about the whole situation and stated that this was chicanery.
There was no reason for my account to be checked.
The support in the emails didn't help me either and I told them that by deactivating my account they prevented me from playing the freerolls for which I had deposited and wagered thousands of Euros.
I couldn't even play my freespins.

The next day I went into the English chat and my account was reactivated again.
I was told that this was a security check and that I had been told to verify my account earlier by sending in documents because before cashing out every account has to be verified.
Well, I have ever been told by Videoslots to verify my account simply because I have never ever withdrawn. I don't have any money in my account that could be cashed out, so the reason for the security check was not valid.

Obviously, the block happened because of me complaining. Obviously they try to educate their customers by playing such weird games.
Due to the block I missed a lot of freerolls for which I had actually paid for.
Everyone needs to deposit and to wager at least 500 Euro in order to play the freerolls.
I have done that many times but the block prevented me from that.

This is no way of treating customers. I am an adult and I refuse to tolerate such a bullying and childish treatment.
Not to mention that some players regularily insult others in the battle chats, every time in favour of the casino, yet they continue writing every day which indicates that they are neither banned nor warned.

Aside from that, I dislike all those technical errors that happen much too often and are always allegedly the fault of the player (browser, computer, flashplayer etc..). Things that are working in every other casino, just not at Videoslots, yet it's always the customer's fault.
VIDEOSLOTS CASINO REPLIED ON NOVEMBER 21. 2018
Hi there Campus,

Thank you for reviewing our casino. Sorry to hear about your bad experience with our customer support. Could you please send us an e-mail with your username to videoslotsteam@videoslots.com and we will take a look at your account and contacts with us.

Best regards,
Team Videoslots.

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Videoslots Casino complaints

  • 17 of 18 resolved
  • 1 day avg response
  • 5 days avg complaint life
  • 1,876 USD avg amount

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