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Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Ontario Visitors: 19+. T&C Apply. Play Responsibly.
Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi Jade887755, Thank you for leaving feedback for our casino. I understand that it might feel frustrating if the games are not going as planned. As per the license under which our casino operates, we only offer games on our website that are guaranteed with a random outcome. This means, that the amounts of the funds that you're betting with don't affect the outcome of the games in any way. The randomness of the game outcomes also means that, from time to time, you might have luck on your side and keep winning in a row. However, it also means that sometimes you might be having a bad row. This varied changing of winning is caused by the randomness of the game results. The randomness of the games is always tested by an official detached 3rd party person. Please be informed that different types of verification and KYC (Know your customer) requirements are needed at different stages on an account's lifetime, dependent on the activity of the account, the inherent risk said activity carries, as well as the regulatory requirements set by local and international governing bodies. Automatic electronic KYC is preformed prior to any initial deposits, and further KYC and verification information or documentation requests for identification or otherwise, while possible to upload to fully verify the account, may not be required before deposits can be done, but also may be required before withdrawals can be done, as is also advised within the terms and conditions point 2.6 We hope this answers your concerns. If you have any further questions or concerns, feel free to reach out to us via email; [email protected]. Kind regards, Team Videoslots
Good amount of casino slots, both slots and live. Ok bonuses but could be a bigger sports availability. But it's easy to deposit, and withdrawals Are Quick.
Hi credoism , Thank you for leaving a review. We always try to add new slots to keep things interesting, and certainly offer a wide variety already. Regarding sportsbook, we are always expanding our offerings, and committed for years to come. It's glad to hear that you have had good experience with all your money transfers, both, in and out. Kind regards, Team Videoslots
The best online casino I have ever used. Hundreds of games, no messing about with payments and withdrawals. Support is fast and effective. Good mobile version of the website.
Compared to other online casinos this is the best and I had no issues with them. I felt compelled to write this after having issues with other casinos.
Hello jyaymz, Thank you for your review and for leaving this feedback. We're glad to hear that you've had a great experience with our Casino and we hope you keep enjoying it. If you have any issues, please do not hesitate to contact our customer support. Kind Regards, Team Videoslots
Nice but a bit slow and old website design. Fast withdrawal, not the fastest but ok kyc. Really good amount of slots. Promotions 4/5. All in all good one casino. Enjoyed
Hello Kistler, Thank you for your review. We really appreciate all the feedback. If you have any issues, do not hesitate to contact our customer support. Kind regards, Team Videoslots
Fun easy quiet and sometimes an awesome bonus!!! Good pass time but he is careful it’s a dangerous game for addicts! Found myself getting knitting carried away and said nope no more took a break for 5 months and am now back to try again!!
Hi Longjohn, It's great to hear that you have had a good experience with our Casino. We see gambling as a leisure activity and do offer a range of Responsible gaming tools which can help make gambling a more enjoyable experience without causing any harm. You can find more information on this here: https://www.videoslots.ca/responsible-gambling/ Kind Regards, Team Videoslots
Vast choices of games.. Love all the promotions its different everyday.. And very fast withdrawal, the fastest I know and it was fast customer service..
Sometimes there are issues on the rewards from the promotions - missing spins, missing money and what not, and it takes weeeks before it gets solved.. Sometimes you wait 2 weeks for 5 missing freespins.. And now my missing reward money from freespins is now almost 3 weeks old still no result...
Good choice of slots.
Unique free battles/encores
Beautiful platform, but crashes almost at every slot change.
Low deposit rate.
Split screen for two different slots running at once
Chat is unavailable, after several hours, I got an available agent. Support by email answers quick enough, but does not answer most questions.
I have to verify 6(!) Bank cards. Some are lost/closed, even cards so old that the bank deletes the list visible for me in my own bank. In Norway all bank card information is only showing the last 4 digits. But videoslots only accept if the bank show the first 6 and 4 last digits. This is not possible for the banks, without new financial rules for the banks to use.
Even if a card is replaced, with another expire date, they demand to see the both.
Any Norwegian users here with the same issues?
Great selection of Games, Malta license, very good Responsible gaming options, withdrawals are fairly quick and there's virtually no limits. Great battles. All in all everything you need for a slot lover.
Bonuses could be better. Not much you get back. As is the case with most big casinos. Welcome bonus is up to 200 max, not really great for big players.
Withdrawals on videoslots are super fast. They have loyalty rewards available every week. Safer gambling features are easy to find. Customer service is friendly and fast to respond. I'm pleasantly surprised with this casino. I withdrew over 1k with no issues.
Hi Ednool, Thank you for leaving us a review, we truly appreciate it. It's nice to hear that you have had a good gaming experience on our site. We try to make sure our withdrawals are paid out swiftly and to have all the tools for players to play responsibly. Hopefully you will keep enjoying playing on our casino. Kind regards, Team Videoslots
I like to play here for the following reasons. Video slots are fascinating stories on popular topics. And in the desktops there are many varieties of roulette. I play these games depending on my mood. There is income, transactions with cue ball are instantaneous.
Hi HanryHub, Thank you for leaving us a review, we truly appreciate it. It's nice to hear that you have had a good gaming experience on our site. We try to keep wide selection of games for all the tastes. Hoepfully you will keep enjoying playing on our casino. Kind regards, Team Videoslots
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Nothing. Slow gameplay, website crashes, not user-friendly for mobile, poor returns, and shocking T&C which prevent you from withdrawing deposits if you change your mind
I have been playing for a few months and thought I uploaded my docs via their website upon registration. Yesterday I deposited £100 and my account was blocked from play due to verification. As the website constantly crashes and poor RTP % I just asked them to refund my deposit and close my account as I couldn’t verify docs on their website as I don’t have a laptop. The CS guy told me they can’t refund my deposit as it’s in their T&C’s that each deposit must be wagered on games and I have no right to a refund of my deposit?! Erm… what?!!( he also sent me the link to this in their T&C’s and told me I agreed to this upon registering. I know casinos must verify customers for winnings etc but they allowed me to deposit £100 without telling me my payments & game play are on hold. This is fraudulent in my opinion. After much back and forth with the CS live chat and unanswered emails, I’ve sent my docs via email and since I submitted my docs my account has now been closed and the £100 deposit hasn’t been refunded. I have asked them why my account was closed and have yet to receive a response, I’ve only received emails saying my docs are blurry which is impossible as it’s screen shots of bank statement etc. I now think I’ll have to raise a fraudulent alert with my bank to get my £100 back which seems absurd to me. To new players, avoid this casino as their T&C’s are out to scam you and force you to lose money. In addition, verifying docs is near impossible