Zodiacu Casino

Item: Zodiacu Casino
Rating: 1
Author: Sharon D.

Zodiacu Casino

The casino is blacklisted.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 25 reviews

6.2/10

25 reviews

Complaint Response 5 complaints

3 days avg. 5 complaints

What we like

Mobile friendly
Live chat
Proven fair
Non-sticky bonuses avaliable

What we don’t like

No live games
Live chat not available 24/7

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Sharon D.

Zodiacu Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://zodiacu.com

Established

2017

Licences

Malta Gaming Authority

Company

EveryMatrix Gaming Ltd.

Affiliate Program

Zodiacu Affiliates

Languages

English, Finnish, German, Norwegian

Casino Type

Instant Play, Mobile

Deposit Methods

Bank Wire Transfer, Payz, MasterCard, Neteller, Paysafecard, Visa, Sofort, QIWI, Trustly, Skrill, WebMoney, Yandex Money, EnterCash

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Paysafe Card, Visa, Payz, Skrill, Trustly, WebMoney, Yandex Money, Entercash

Withdrawal Fees

Withdrawal Limit

EUR 15,000 per month

Currencies

Euros, British pounds sterling, Norwegian kroner, Russian rubles, US dollars

Pending Time

12-24 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Betsoft, Quickspin, Yggdrasil Gaming, Endorphina, Habanero, Nolimit City, Mr. Slotty, Wazdan, Playson, Pragmatic Play

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

Zodiacu Casino is an outer-space themed online casino where players can enjoy hundreds of video slots and casino games from multiple gaming suppliers. Players will find titles here from the likes of NetEnt, Microgaming, Yggdrasil Gaming, Quickspin, Mr. Slotty, Betsoft and Habanero, which are all available instantly through a web browser. Alternatively, members can also choose to play from their mobile casino. Zodiacu Casino are licensed and regulated under the laws of Malta.

Restricted Countries

Players should first check that online gambling is legal in their jurisdiction before registering at Zodiacu Casino. The full list of restricted countries can be found using the drop-down menu on the right-hand side of the screen.

Mobile Gaming

Zodiacu Casino also have a fully compatible mobile casino available on tablet, mobile and Mac devices. Players will find a selection of the casinos most popular games available on the go through their mobile browser.

Security and Fairness

The casino employs a high level of encryption and firewall services to ensure players personal and financial details are kept secure at all times.

They also use a random number generator which is certified by an independent third party to ensure all their games are fair and work correctly.

Support

Members who need assistance can use the casinos live chat facility which is open between the hours of 09:00 – 21:00 CET, 7 days a week. Outside of those hours players needing assistance can also email the casino for a fast response. Email support is available 24/7.

Virtual Games

Players have over 500+ games to choose from which includes hundreds of video slots from big names in the industry like NetEnt, Microgaming, Yggdrasil Gaming, Quickspin, Mr. Slotty, Betsoft and Habanero. There are easy to use filters which means players can browse games by supplier or use the in-built search engine to find their favourite games quicker. Players will find titles like the Starburst Slot, Gonzo’s Quest Slot, Dead or Alive Slot, Twin Spin Slot and others.

Other games at the casino include Flying Pigs, Triple Chance Hi-Lo and others.

Live Casino

Unfortunately, there are currently no live games available.

Complaints

Read the complaints other players have left for Zodiacu Casino. Learn more about complaints.

Show all complaints

Submit complaint

Waiting for withdraw

Hello!

Now I see this site are blacklisted in your site but I hope you can still help me.

I register this site 2019 and when I start all works fine. They paid correctly my first withdraw in February but then I made second withdraw 9.3.2019 and still waiting those moneys. I'm trying to send many times email to support but this address what are in they website don't work or its incorrect and in chat no one answer.

09 03 2019 € 1600.07 (€ 1600.07) Neteller (MoneyMatrix) PendingNotification

Unresolved

€1,600

Suspended account and no further information

I withdraw from my account in mid august. Zodiacu locked my account as they now are "investigating" my gameplays. So far 6 weeks and counting!!! Seems to me that no investigation is going on at all. They just stole my money (about 700€). This is the answer I got 1 oct: Hello, Victor. "The investigation is still in process. I do not have any updates on your situation right now. Unfortunately, you are not the only one player who tries to cheat us. There are plenty of such users found by recent investigation." Really? YOU ARE NOT THE ONLY ONE WHO TRIES TO CHEAT US?!? Very professional... WARNING!!!

Unresolved

€700

Zodiacu Casino delays to pay winnings and don’t responding on emails

Hi, I joined Zodiacu Casino on 25/08/18. I have made 2 deposits 2060 NOK and 3000 NOK and through some extreme luck, managed to accumulate 37000 NOK. I have not taken up any bonuses or rewards. I requested my 2withdrawals of 12k and 25k on the 26.08., I have sent the requested docs and pretty fast received confirmation my account is verified ( about over when 24 hours). I started to wait my winnings on Skrill wallet. Nothing happens, 28.08.18 I have asked by email how long should I wait and was informed not longer when 24 hours. Ok. Wait. Nothing. Yesterday I have sent 2 email in support but still didn’t receive any answer. Zodiacu chats support are poor and unable to tell me why there is a delay . I firmly believe that one of two courses of action are taking place - either the old drawing out of the verification/pending process in the hope that I will reverse my withdrawals. Or the overwriters EveryMatrix are looking at any possible way not to pay me my winnings. I appreciate that not so much time over 24 hours has passed ( just several days) but we are talking 37k here, Big money for me. I am using to play online casinos within 6 years and can surely say delays to paying on ewallet more when 24 hours after verification is very unusually in nowadays casinos.

Resolved

kr37,000

Withdrawal still pending

Hi, i won a bit of money at zodiacu for almost 2.5 weeks ago, the 16/8 i did an withdraw. i sent in all of the kyc documents they asked for 20/8 and even an complement ( selfie with idcard ) 22/8. I asked in chat how long time this will take untill i get my money the said maximum 72h and all should be fine. After all email i've sent them, all time i used in their chat with support who dont really care about their costumers im tired of this. Please guys help me out cus i dont know what to do anymore. i feel like they do everything just so i cancel the withdraw and lose the money at their casino again. i attach an printscreen of my withdraw as the only evidence i got.

Unresolved

kr29,590

Removal of about 90% of balance with absurd explanation

I registred and deposited with welcome bonus on zodiacu casino. I made the wager requirement and got to withdraw the money without any issues with the balance. The deposit was 500 NOK and got 500 NOK in bonus, and I withdrew 9500, 2500, 4500 and 2400 NOK after wager. Then I deposited a second time with second welcome bonus. Again the deposit was 500 but the bonus was now 250 NOK. The same thing happened. I won big and managed to complete the wager with a balance of about 32 200 NOK. But then suddenly my balance was changed to 3040 NOK. I talked to support on chat and they claim this is correct because of a rule in the bonus terms. "Only credited bonus amount plus an initial sum of deposit become available for withdrawal. The rest of the bonus amount automatically deducted from players account after completing the wager. You can use a simple formula to understand how it works. Deposit amount + credited bonus amount x30 wager = deposit amount + credited bonus amount. There is no kind of restrictions on winnings, but there is a cap on the amount that converted to real money" (see attach file imgage4, pic from chat). I do not understand this rule, and I could not find it anywhere. I clicked on the "bonus terms" button when I took the bonus. There is nothing there about this rule, and I could not find it in the general terms either. In attached files I have image2 and image3 that is from the terms. I asked why this happened on my second bonus and not the first. support claimed "with the first bonus there was a different situation. You did not convert it. You lost the bonus part, and played for the rest of the real money. and your winning were already from the real money" (attach file image5). This I dont understand either. Since the term of bonus is that you have to wager 30 x deposit + bonus. It also says that you bet and win 50/50 of bonus and real money on every bet. So I can't understand how I can loose just bonus money first, and then only have real money left. The term also says you can cancel bonus before completed the wager but then bonus money and winnings go away ( attached file image2 and 3). That is fair, but then Ive would have had about 16 k to withdrawal if I canceled bonus right before completing wager, but ended up with 3 k because I completed it. That cannot be right? This question support did not answer. I can't see the reason for the deduction, and I dont understand how the math of this rule I cannot find (and support can't give a functional link too) ended up with deduct about 90 % of my balance after completed wager. I have tried to describe the situation the best I can. Please let me know if there something more I need to explain or find out.

Resolved

Zodiacu Casino Complaint Stats

Resolved 2 / 5

Avg. Amount $2,082

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Review this casino

Share your thoughts with other players

Player Rating

6.2/10 ● 25 reviews

Top reviews from our players

golemas

8 years ago

6/10

Decent amount of games from 3 big providers.
Really great deposit bonuses.
Amazing wager-free freespins that you can purchase with points, earned from level ups and wheel spins.

Running into major issues with withdrawal - seems like the withdraw section is broken at the moment.
Support not 24/7
Personally really miss Big time gaming in this casino

Greetings traveler! Firstly, thank you very much for positive review even after you faced a withdrawal issue. Regardless, I apologize for the delay and confusion, but we do our best to solve it. Much appreciate that you noticed our gamification system. Should you have any queries or doubts, contact our support. They are aware of your case. Have a nice day and may the Oracle bless you.

Zodiacu Casino 8 years ago

Player69

8 years ago

9/10

I like the image and the games of this casino, but what I like the most... I haven't paid a penny of commissions when made deposits, all costs for this casino take on its shoulders. Like that stardust instant rewards after gaining levels by wagering money on slots, cool feature. And the animation of the lottery wheel is pretty nice too.

____
Nothing special, I'm in love in this casino.

Greetings traveler! Thanks for taking the time and sending us your positive feedback. We are so happy you liked our self-reward system.Zodiacu is a whole universe for you to discover and be a part of. We are going to add a lot of new features soon to make this travel more exciting and interesting. May the lucky stars guide you.

Zodiacu Casino 8 years ago

MaSpr0D

8 years ago

9/10

I love to spend my free time and money playing slots, and I played in a variety of casinos. A few days ago I registered account here, made a deposit and got my welcome bonus pack. So let me share my experience. The design is pretty cool as an idea of zodiac sign granted after registration. It remained me a feeling of immersion like in Casumo or Ikibu. I liked the way of FPP implemented here. I received stardust points for spinning lottery wheel and after every level which I was able to exchange for FS packages. When making a withdrawal I had to submit documents which were straightforward and the pending period was quickly over with. Also, withdrawal on Credit Card was relatively quick too, received payment in a 4 hours after verification my docs.

Only 3 game providers.There could be more. Chat works not 24/7, they should work around the clock if they want to become really good casino

Greetings traveler! Thanks for taking the time and sent your feedback. Oracle bless you for this. We are happy you liked our reward system, but you should know that Zodiacu Universe is very young and a lot of new features will be added very shortly. Should you have any queries or doubts, contact our support. May the stars guide you!

Zodiacu Casino 8 years ago

Casinolover717

8 years ago

2/10

It looks like a different casinos from the others with the design but there the problems start.

Constantly bugs, at deposit the proceeding page runs constantly which opens in a new window.
Cannot figure out what the symbols are for, 15 seconds to find the way to deposit.
Gaming balance is in upper bar, often the results of the current gaming round is shown in balance before the reels stop.
Slow running slots with connection issues.
Small number of different operators.
No promotions.

Greetings Casinolover717, We respected your opinion and took into account issues you faced on the Cashier page. Soon the concept of it will be changed, and we hope you will like it. Zodiacu casino not even a month on the market, but for your question about promotions I want to notice that we have FS without wager in Stardust shop, Wheel of Zodiacu game, character leveling system, bonuses and free spins for five first deposits. We are unhappy that you found a selection of our games small. Yeah, at the moment we have only top-class games from NetEnt, PlaynGo and Microgaming but going to add 20 gaming providers shortly. Thanks for your review, you help us to become better

Zodiacu Casino 8 years ago

Odonis

8 years ago

7/10

At first glance, this casino is different from others. The design looks nothing like others, games icons are really big. At the second day of gaming when my weekly budget was spent, I asked for free spins in the chat, but while chatting with the support manager, it turned out that I have Star dust on my balance. As I understood it is some kind of internal currency for cashback, like player's points in other casinos.

For this Star dust you can buy NO WAGER free-spins in In their store.As a result, I played more and as a result withdrew 50 euros. I do like this idea with Zodiacu elements and your bonus system.

Small selection of gaming providers - only three.

I faced with bugs when tried to withdraw money, but all of these difficulties were solved quickly enough.

Hi Odonis, Happy to hear you liked our site's design, we worked selflessly to develop the design of highest standards. We also glad to hear that you liked our bonus and gamification system As for game providers, let me tell you that we have more than 20 providers on roster and going to add them asap Sorry that you had to face some bugs, but hope you had a good time. Thank a lot for your understanding and sharing your experience Have a wonderful day!

Zodiacu Casino 8 years ago