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Blacklisted

Zodiacu Casino is a brand operated under the Zodiacu Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Zodiacu Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 25 reviews
6.2/10
25 reviews
Complaint Response 5 complaints
3 days avg. 5 complaints
What we like
  • Mobile friendly
  • Live chat
  • Proven fair
  • Non-sticky bonuses avaliable
What we don’t like
  • No live games
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Zodiacu Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://zodiacu.com
Established
2017
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian
Casino Type
Instant Play, Mobile

Zodiacu Casino is an outer-space themed online casino where players can enjoy hundreds of video slots and casino games from multiple gaming suppliers. Players will find titles here from the likes of NetEnt, MicrogamingYggdrasil Gaming, Quickspin, Mr. Slotty, Betsoft and Habanero, which are all available instantly through a web browser. Alternatively, members can also choose to play from their mobile casino. Zodiacu Casino are licensed and regulated under the laws of Malta.

Restricted Countries

Players should first check that online gambling is legal in their jurisdiction before registering at Zodiacu Casino. The full list of restricted countries can be found using the drop-down menu on the right-hand side of the screen.

Mobile Gaming

Zodiacu Casino also have a fully compatible mobile casino available on tablet, mobile and Mac devices. Players will find a selection of the casinos most popular games available on the go through their mobile browser.

Security and Fairness

The casino employs a high level of encryption and firewall services to ensure players personal and financial details are kept secure at all times.

They also use a random number generator which is certified by an independent third party to ensure all their games are fair and work correctly.

StallCation

Complaints

Read the complaints other players have left for Zodiacu Casino. Learn more about complaints.

Show all complaints
Zodiacu Casino - Removal of about 90% of balance with absurd explanation
I registred and deposited with welcome bonus on zodiacu casino. I made the wager requirement and got to withdraw the money without any issues with the balance. The deposit was 500 NOK and got 500 NOK in bonus, and I withdrew 9500, 2500, 4500 and 2400 NOK after wager. Then I deposited a second time with second welcome bonus. Again the deposit was 500 but the bonus was now 250 NOK. The same thing happened. I won big and managed to complete the wager with a balance of about 32 200 NOK. But then suddenly my balance was changed to 3040 NOK. I talked to support on chat and they claim this is correct because of a rule in the bonus terms. "Only credited bonus amount plus an initial sum of deposit become available for withdrawal. The rest of the bonus amount automatically deducted from players account after completing the wager. You can use a simple formula to understand how it works. Deposit amount + credited bonus amount x30 wager = deposit amount + credited bonus amount. There is no kind of restrictions on winnings, but there is a cap on the amount that converted to real money" (see attach file imgage4, pic from chat). I do not understand this rule, and I could not find it anywhere. I clicked on the "bonus terms" button when I took the bonus. There is nothing there about this rule, and I could not find it in the general terms either. In attached files I have image2 and image3 that is from the terms. I asked why this happened on my second bonus and not the first. support claimed "with the first bonus there was a different situation. You did not convert it. You lost the bonus part, and played for the rest of the real money. and your winning were already from the real money" (attach file image5). This I dont understand either. Since the term of bonus is that you have to wager 30 x deposit + bonus. It also says that you bet and win 50/50 of bonus and real money on every bet. So I can't understand how I can loose just bonus money first, and then only have real money left. The term also says you can cancel bonus before completed the wager but then bonus money and winnings go away ( attached file image2 and 3). That is fair, but then Ive would have had about 16 k to withdrawal if I canceled bonus right before completing wager, but ended up with 3 k because I completed it. That cannot be right? This question support did not answer. I can't see the reason for the deduction, and I dont understand how the math of this rule I cannot find (and support can't give a functional link too) ended up with deduct about 90 % of my balance after completed wager. I have tried to describe the situation the best I can. Please let me know if there something more I need to explain or find out.
staus Resolved

Complaint Statistics

Resolved 2
Avg. Amount $ 2,082
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

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Player rating
6.2/10 25 reviews

Top reviews from our players

I can agree with the long registration process but It was worth it when I did get on the site and deposited. Simple designed but I like this. Proven fair sites are a must these days it seems. Small minimum deposits and 5k daily withdrawals means that this casino is well backed financially as well. Nice people at the customer service as well.

Greetings, dear MELANIEF77! We are happy to provide the best service to our respectable gamblers and hope to become even better. Hope to see you soon in Zodiacu universe Best regards from Zodiacu team and personally from Oracle

user avatar

I've actually got myself registered at Zodiacu Casino back in December last year, but I couldn't make any deposit then - whenever I clicked on the deposit button, it would hanged, and my deposit attempts didn't get through at all. The Live Chat host couldn't find any errors on the casino's side, so I finally left everything behind for the time being. Then this month, I tried again, and finally managed to get a deposit through. There must have been a glitch or a hidden restriction somewhere along the line in the system, but that got resolved I guess, so no more problems for me at Zodiacu Casino.

The first deposit offer of 150% plus 300 free spins was simply irresistible to me when I first saw it back in December, so finally getting it now came as a great relief for me, and a delight as well. The only disappointment was in the splitting of the free spins - 30 free spins a day, for 10 consecutive days, so that entailed a lot of anxiety on my part, because I simply hate waiting for anything! Hahaha. Moreover, the free spins were given on Play'nGo's game, Reactoonz, which isn't to my liking at all. I would have preferred them to be on Energoonz instead, or on some other Play'nGo games, so this was, and is, one more disappointment for me. Not only that, the first deposit and bonus amount carried a 30x wagering requirement, which worked out to be 1875 EUR on my 25 EUR deposit and 37.50 EUR bonus money! That's quite a lot more than the usual 40x bonus wagering amount!

Games selection is quite good, with big names like NetEnt, Microgaming, Play'nGo, Quickspin, and a few others, so there shouldn't be much to complain about. However, the game Reactoonz turned out to be to my expectations - it played and paid quite badly! From all that 300 free spins, painfully played over 10 long anxious days, it finally gave me a total win of only 26.98 EUR. Playing Reactoonz proved to be unexciting as well, unlike Energoonz, so I couldn't get any satisfaction from the 300 free spins offer at all.

On the plus side, I do quite like the performance of the platform, responding well with my slow 2G internet connection, although not as good as the best platforms would do. Playing with a slow connection entailed some lags and lost connections, as expected, but everything was still tolerable nonetheless. However, my favourite Finn game played without much lags, so I could still enjoy my game, although the game itself didn't perform as good as I would like it to do. Nah, I couldn't meet the high wagering requirements on the deposit + bonus amount, and I could only manage to get up to 24 Keys level on the game, which wasn't a good play at all, considering the bigger starting balance than my usual.

Players can collect Star Dust (SD) points and exchange them for no-wagering free spins, at 100 SD for every 10 free spins. I exchanged my 600 SD points for 60 free spins on Gonzo's Quest game, but Gonzo was unkind to me and gave me a poor miserable win of only 8.45 EUR, which I then lost all of it rather quickly! Damn! Anyway, Zodiacu Casino doesn't seem to like me much, so I don't think I would be playing much at the casino either! Hahaha.

Hello, dear AFI4WINS! Much appreciate your feedback. It is very pity that Zodiacu universe hasn't smiled at you. We made a lot of changes since your last review and will be glad to see again. However, good luck and have fun!

user avatar

Withdrawal was quick. 2 hours, KYC docs accepted and 2700 in skrill. Very quick and friendly customer support.

They could have more games from different providers

- OK amount of games and providers
- Chat support named Kate did her job well!
- Wagering was easy to track
- Great welcome bonus

- The site lacks a bit of necessary information, had to ask lots of stuff from the chat
- The UI was buggy on Chrome and Firefox, and lots of buttons malfunctioned from time to time

+ Decent casinosite, got the most popular providers.
+ Has good deposit/withdrawal methods.
+ Withdrawal was sent after 6 hours.

- They are missing some slot providers, no big time, no merkur, no yggdrasill etc.
- Wager is quiet big 30x on Deposit and on Bonus, and money is instantly converted to bonusmoney.
- When I was playing and wagering 3k euro I was gathering the casino currency, and levels. That system broke while I was playing so they rolled everything back, resulting in me loosing a lot of casino currency and levels.

Greetings EYDEN. Many thanks for the time you've spent to review Zodiacu casino. We've started with 3 providers, but now, 3 months later we already have 6 vendors. We are going to add new game providers every month and Yggdrasil gaming is one of our targets. Regarding your case with losing internal casino game-currency, I can state that the amount deduction was done in accordance with point 15.1 from General T&C 15 TECHNICAL FAILURE 15.1. Where an unexpected flaw occurs in the system, we will take all reasonable steps to remedy any faults or errors related to the software or hardware which we use to provide the Website, as soon as reasonably practicable. In the eventuality that such error or fault has caused a game to be interrupted in such a way that the game cannot be resumed from the exact same position without any detriment to you or other players, we will take all reasonable steps to treat you in a fair manner. This may include reinstating the balance on your Account and reverting to the position existing following completion of the last bet or game logged immediately prior to the occurrence of the problem. Kind Regards, Zodiacu team

user avatar

Nice layout, good bonuses and I liked specially the 30fs you get for 10 days after first deposit. They have good selection of game's and the game's work great. Their loyalty program is fun even though it could be a little more clear. Had to use some time to get how it actually work's. Deposit's were easy and had good options. I will play again.

Love the unique designs, worth trying! Software is great and customer service is doing a great job! What is great about Zodiacu is that the theme is totally my style. It’s user friendly and very easy to communicate with the team.

Didn’t get a bonus, but that is sorted now. I just wish they’d be quicker with the service.

A fantastic casino, unique design, verification of documents done in less then 1 hour. Friendly live chat was very helpful and the payouts very fast, no questions asked, added bonus. The bonus was good, would recommend my friends to this casino.

The wagering- I got lucky in meeting it but it's very high at deposit plus bonus. Only minor quibble- the free spins can be made 'epic' but it's only an increased stake in starburst and I hate starburst.

Hi, just want to tell about my experience.... I like the variation of games and fast loading. I took the bonus and manage to roll it over and withdraw, fast processing time - processed next working day. Asked about verification and there is no need for it if withdrawal less than EUR 2300, mine was much less than that. Friendly live chat, really helpful guys.

Nothing to complain really, maybe add more slots, and more game providers.

Nice website layout and easy on eyes, that's pretty much all there is to it.

- Small selection of games
- Bonus terms are really unclear, states 30x and when u check your wagering after making an deposit and calculate it its actually (90x)
- Extremely unfriendly support

Greetings traveler! We are sorry that you had an issue with bonus terms. They are pretty simple, just take a look. Wagering requirement for all bonuses, unless stated otherwise, is 30 times deposit plus bonus amount. Wagering requirements from Free Spin bonuses is 30 times for winning amount. I'm sure that our support team always answer kindly through chat and emails, but if you have a concrete case, please contact us by [email protected] Thanks for your review, you help us to become better

user avatar

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