Zodiacu Casino has been blacklisted.
Zodiacu Casino is a brand operated under the Zodiacu Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.
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Greetings, dear MELANIEF77! We are happy to provide the best service to our respectable gamblers and hope to become even better. Hope to see you soon in Zodiacu universe Best regards from Zodiacu team and personally from Oracle
I've actually got myself registered at Zodiacu Casino back in December last year, but I couldn't make any deposit then - whenever I clicked on the deposit button, it would hanged, and my deposit attempts didn't get through at all. The Live Chat host couldn't find any errors on the casino's side, so I finally left everything behind for the time being. Then this month, I tried again, and finally managed to get a deposit through. There must have been a glitch or a hidden restriction somewhere along the line in the system, but that got resolved I guess, so no more problems for me at Zodiacu Casino.
The first deposit offer of 150% plus 300 free spins was simply irresistible to me when I first saw it back in December, so finally getting it now came as a great relief for me, and a delight as well. The only disappointment was in the splitting of the free spins - 30 free spins a day, for 10 consecutive days, so that entailed a lot of anxiety on my part, because I simply hate waiting for anything! Hahaha. Moreover, the free spins were given on Play'nGo's game, Reactoonz, which isn't to my liking at all. I would have preferred them to be on Energoonz instead, or on some other Play'nGo games, so this was, and is, one more disappointment for me. Not only that, the first deposit and bonus amount carried a 30x wagering requirement, which worked out to be 1875 EUR on my 25 EUR deposit and 37.50 EUR bonus money! That's quite a lot more than the usual 40x bonus wagering amount!
Games selection is quite good, with big names like NetEnt, Microgaming, Play'nGo, Quickspin, and a few others, so there shouldn't be much to complain about. However, the game Reactoonz turned out to be to my expectations - it played and paid quite badly! From all that 300 free spins, painfully played over 10 long anxious days, it finally gave me a total win of only 26.98 EUR. Playing Reactoonz proved to be unexciting as well, unlike Energoonz, so I couldn't get any satisfaction from the 300 free spins offer at all.
On the plus side, I do quite like the performance of the platform, responding well with my slow 2G internet connection, although not as good as the best platforms would do. Playing with a slow connection entailed some lags and lost connections, as expected, but everything was still tolerable nonetheless. However, my favourite Finn game played without much lags, so I could still enjoy my game, although the game itself didn't perform as good as I would like it to do. Nah, I couldn't meet the high wagering requirements on the deposit + bonus amount, and I could only manage to get up to 24 Keys level on the game, which wasn't a good play at all, considering the bigger starting balance than my usual.
Players can collect Star Dust (SD) points and exchange them for no-wagering free spins, at 100 SD for every 10 free spins. I exchanged my 600 SD points for 60 free spins on Gonzo's Quest game, but Gonzo was unkind to me and gave me a poor miserable win of only 8.45 EUR, which I then lost all of it rather quickly! Damn! Anyway, Zodiacu Casino doesn't seem to like me much, so I don't think I would be playing much at the casino either! Hahaha.
Hello, dear AFI4WINS! Much appreciate your feedback. It is very pity that Zodiacu universe hasn't smiled at you. We made a lot of changes since your last review and will be glad to see again. However, good luck and have fun!
Withdrawal was quick. 2 hours, KYC docs accepted and 2700 in skrill. Very quick and friendly customer support.
They could have more games from different providers
- OK amount of games and providers
- Chat support named Kate did her job well!
- Wagering was easy to track
- Great welcome bonus
- The site lacks a bit of necessary information, had to ask lots of stuff from the chat
- The UI was buggy on Chrome and Firefox, and lots of buttons malfunctioned from time to time
+ Decent casinosite, got the most popular providers.
+ Has good deposit/withdrawal methods.
+ Withdrawal was sent after 6 hours.
- They are missing some slot providers, no big time, no merkur, no yggdrasill etc.
- Wager is quiet big 30x on Deposit and on Bonus, and money is instantly converted to bonusmoney.
- When I was playing and wagering 3k euro I was gathering the casino currency, and levels. That system broke while I was playing so they rolled everything back, resulting in me loosing a lot of casino currency and levels.
Greetings EYDEN. Many thanks for the time you've spent to review Zodiacu casino. We've started with 3 providers, but now, 3 months later we already have 6 vendors. We are going to add new game providers every month and Yggdrasil gaming is one of our targets. Regarding your case with losing internal casino game-currency, I can state that the amount deduction was done in accordance with point 15.1 from General T&C 15 TECHNICAL FAILURE 15.1. Where an unexpected flaw occurs in the system, we will take all reasonable steps to remedy any faults or errors related to the software or hardware which we use to provide the Website, as soon as reasonably practicable. In the eventuality that such error or fault has caused a game to be interrupted in such a way that the game cannot be resumed from the exact same position without any detriment to you or other players, we will take all reasonable steps to treat you in a fair manner. This may include reinstating the balance on your Account and reverting to the position existing following completion of the last bet or game logged immediately prior to the occurrence of the problem. Kind Regards, Zodiacu team
Nice layout, good bonuses and I liked specially the 30fs you get for 10 days after first deposit. They have good selection of game's and the game's work great. Their loyalty program is fun even though it could be a little more clear. Had to use some time to get how it actually work's. Deposit's were easy and had good options. I will play again.
Love the unique designs, worth trying! Software is great and customer service is doing a great job! What is great about Zodiacu is that the theme is totally my style. It’s user friendly and very easy to communicate with the team.
Didn’t get a bonus, but that is sorted now. I just wish they’d be quicker with the service.
A fantastic casino, unique design, verification of documents done in less then 1 hour. Friendly live chat was very helpful and the payouts very fast, no questions asked, added bonus. The bonus was good, would recommend my friends to this casino.
The wagering- I got lucky in meeting it but it's very high at deposit plus bonus. Only minor quibble- the free spins can be made 'epic' but it's only an increased stake in starburst and I hate starburst.
Hi, just want to tell about my experience.... I like the variation of games and fast loading. I took the bonus and manage to roll it over and withdraw, fast processing time - processed next working day. Asked about verification and there is no need for it if withdrawal less than EUR 2300, mine was much less than that. Friendly live chat, really helpful guys.
Nothing to complain really, maybe add more slots, and more game providers.
Nice website layout and easy on eyes, that's pretty much all there is to it.
- Small selection of games
- Bonus terms are really unclear, states 30x and when u check your wagering after making an deposit and calculate it its actually (90x)
- Extremely unfriendly support
Greetings traveler! We are sorry that you had an issue with bonus terms. They are pretty simple, just take a look. Wagering requirement for all bonuses, unless stated otherwise, is 30 times deposit plus bonus amount. Wagering requirements from Free Spin bonuses is 30 times for winning amount. I'm sure that our support team always answer kindly through chat and emails, but if you have a concrete case, please contact us by [email protected] Thanks for your review, you help us to become better
Decent amount of games from 3 big providers.
Really great deposit bonuses.
Amazing wager-free freespins that you can purchase with points, earned from level ups and wheel spins.
Running into major issues with withdrawal - seems like the withdraw section is broken at the moment.
Support not 24/7
Personally really miss Big time gaming in this casino
Greetings traveler! Firstly, thank you very much for positive review even after you faced a withdrawal issue. Regardless, I apologize for the delay and confusion, but we do our best to solve it. Much appreciate that you noticed our gamification system. Should you have any queries or doubts, contact our support. They are aware of your case. Have a nice day and may the Oracle bless you.
I like the image and the games of this casino, but what I like the most... I haven't paid a penny of commissions when made deposits, all costs for this casino take on its shoulders. Like that stardust instant rewards after gaining levels by wagering money on slots, cool feature. And the animation of the lottery wheel is pretty nice too.
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Nothing special, I'm in love in this casino.
Greetings traveler! Thanks for taking the time and sending us your positive feedback. We are so happy you liked our self-reward system.Zodiacu is a whole universe for you to discover and be a part of. We are going to add a lot of new features soon to make this travel more exciting and interesting. May the lucky stars guide you.
I love to spend my free time and money playing slots, and I played in a variety of casinos. A few days ago I registered account here, made a deposit and got my welcome bonus pack. So let me share my experience. The design is pretty cool as an idea of zodiac sign granted after registration. It remained me a feeling of immersion like in Casumo or Ikibu. I liked the way of FPP implemented here. I received stardust points for spinning lottery wheel and after every level which I was able to exchange for FS packages. When making a withdrawal I had to submit documents which were straightforward and the pending period was quickly over with. Also, withdrawal on Credit Card was relatively quick too, received payment in a 4 hours after verification my docs.
Only 3 game providers.There could be more. Chat works not 24/7, they should work around the clock if they want to become really good casino
Greetings traveler! Thanks for taking the time and sent your feedback. Oracle bless you for this. We are happy you liked our reward system, but you should know that Zodiacu Universe is very young and a lot of new features will be added very shortly. Should you have any queries or doubts, contact our support. May the stars guide you!
It looks like a different casinos from the others with the design but there the problems start.
Constantly bugs, at deposit the proceeding page runs constantly which opens in a new window.
Cannot figure out what the symbols are for, 15 seconds to find the way to deposit.
Gaming balance is in upper bar, often the results of the current gaming round is shown in balance before the reels stop.
Slow running slots with connection issues.
Small number of different operators.
No promotions.
Greetings Casinolover717, We respected your opinion and took into account issues you faced on the Cashier page. Soon the concept of it will be changed, and we hope you will like it. Zodiacu casino not even a month on the market, but for your question about promotions I want to notice that we have FS without wager in Stardust shop, Wheel of Zodiacu game, character leveling system, bonuses and free spins for five first deposits. We are unhappy that you found a selection of our games small. Yeah, at the moment we have only top-class games from NetEnt, PlaynGo and Microgaming but going to add 20 gaming providers shortly. Thanks for your review, you help us to become better
At first glance, this casino is different from others. The design looks nothing like others, games icons are really big. At the second day of gaming when my weekly budget was spent, I asked for free spins in the chat, but while chatting with the support manager, it turned out that I have Star dust on my balance. As I understood it is some kind of internal currency for cashback, like player's points in other casinos.
For this Star dust you can buy NO WAGER free-spins in In their store.As a result, I played more and as a result withdrew 50 euros. I do like this idea with Zodiacu elements and your bonus system.
Small selection of gaming providers - only three.
I faced with bugs when tried to withdraw money, but all of these difficulties were solved quickly enough.
Hi Odonis, Happy to hear you liked our site's design, we worked selflessly to develop the design of highest standards. We also glad to hear that you liked our bonus and gamification system As for game providers, let me tell you that we have more than 20 providers on roster and going to add them asap Sorry that you had to face some bugs, but hope you had a good time. Thank a lot for your understanding and sharing your experience Have a wonderful day!
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I can agree with the long registration process but It was worth it when I did get on the site and deposited. Simple designed but I like this. Proven fair sites are a must these days it seems. Small minimum deposits and 5k daily withdrawals means that this casino is well backed financially as well. Nice people at the customer service as well.