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Wir Wetten Casino

Item: Wir Wetten Casino
Rating: 1
Author: Sharon D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 7 reviews

7.7/10

7 reviews

Complaint Response 5 complaints

2 days avg. 5 complaints

What we like

Home to lots of software providers
Withdrawals within 24 hours - once processed
Multilingual live chat is available
Mobile friendly design

What we don’t like

Live chat is not available 24/7

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

Wir Wetten Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.wirwetten.com/en/casino

Established

2017

Licences

Alderney Gambling Control Commission

Company

Wir-Wetten Limited

Affiliate Program

WirWetten Partners

Languages

English, German, French, Turkish, Russian

Casino Type

Instant Play, Mobile, Sports, Crypto Casino

Wir Wetten Casino is an online casino where members can go to enjoy hundreds of games from lots of different software providers. The casino can be played instantly through almost any web browser and members will also find some of their favourite games through their mobile casino. Players will also have access to lots of the industries top software suppliers such as Microgaming, Pragmatic Play, Endorphina, iSoftBet and Evolution Gaming. Wir Wetten Casino is licensed and regulated by the Alderney Gambling Control Commission.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the United States of America. This list could also include more restrictions so please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Players can also open the casino on the go and enjoy most of the games available just like the web version. No app is required, all players need is a mobile device such as a smartphone or tablet and a compatible mobile browser. Their mobile casino will work on operating systems that include both iOS and Android.

Security and Fairness

When it comes to security the casino takes this seriously which is why they use a high level of encryption methods. This makes sure that both personal and financial transactions are always kept secure at all times.

The casino also makes sure that the games they have are producing fair and random results every time. This is guaranteed thanks to the random number generator they use.

Deposit Methods

Sofort, MasterCard, Visa, Trustly, Neteller, Paysafecard, MuchBetter, Jeton, Skrill, QIWI, Payz, WebMoney, AstroPay Card, Yandex Money, Bitcoin

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Skrill, Visa, Trustly, MuchBetter

Withdrawal Fees

Withdrawal Limit

EUR 50,000 per month

Currencies

Swiss francs, Euros, US dollars, British pounds sterling

Pending Time

0-3 hours

Withdrawal Times

E-Wallets 0-1 hours
Bank Transfers 1-5 days
Card Payments 1-3 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

BetGames, Booongo Gaming, Evolution Gaming, Ezugi, Habanero, Lega, Games Global, Multislot, PariPlay, Playson, Pragmatic Play, ReelNRG Gaming, VIVO Gaming, Wazdan, iSoftBet, Endorphina, Mr. Slotty, Tom Horn Gaming, 1x2Games, Leander Games, Push Gaming, Skywind Group

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players can open the casino lobby and enjoy an attractive collection of video slots from over 10+ different providers offering plenty of variety. Each provider can be easily categorised to make it easier for players to find their favourite games and they can also arrange them into alphabetical order which is another handy filter. Titles here include the Jurassic World Slot, Wolf Gold Slot, Thunderstruck Slot, Great Rhino Slot and Immortal Romance Slot.

There’s lots of table games here as well which includes variations of blackjack and roulette to cater for players who enjoy different themed tables. Other table games can also be enjoyed like Baccarat, and poker games like Caribbean Stud and Three Card Poker Deluxe.

Players who like card games like this may also enjoy the casinos range of video poker games. Again, there is certainly plenty to choose from here like Deuces Wild, All Aces and Bonus Poker.

Other games that can be found in the lobby include Scratch Cards, Virtual Sports, Keno and Bingo.

Live Casino

Anyone who prefers the thrill of a live casino will be thrilled to know there is plenty of action on the tables here. There are numerous games to choose from and they’re all hosted by either male or female croupiers to add to the excitement. Games are open around the clock and hosted by several different software companies.

Deposit Limit Tool

Yes

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Anyone who needs help and assistance can contact the casino's customer support team. They have a helpful live chat facility and their customer service agents are multilingual which means support is available in English, German and Russian. Unfortunately, live chat is not open 24/7 but players can still use the facility to send a message or can email the casino if they need further assistance.

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Complaints

Read the complaints other players have left for Wir Wetten Casino. Learn more about complaints.

Show all complaints

Submit complaint

Wir Wetten Casino - Not paying my 1800 EUR

Hello AskGamblers and Wir-Wetten teams.

I registered account 28 December 2022 in Wir-Wetten casino. Uploaded my passport and utility bill during registration process and my account was verified before I even made my deposit.

Made deposit 200 EUR using Skrill, received same amount 200 EUR bonus. My total balance was 400 EUR with wagering (playthrough) requirements about 10 000 EUR. I played slots and won 1600 EUR with a first spin. I continued to play slots and after about an hour my account has been blocked.

I received email

"Dear customer

We would like to inform you that your account has been closed due to an extended due diligence process. Please provide us with a proof of payment stating, that the Skrill account is also registered in your name.

Please note that your account remains closed until having received the proof.

Beste Grüsse

Ihr wirwetten.com Team"

I uploaded proof of payment. They asked another proof "proof where you have the balance on the Skrill account from?"

I have uploaded my Skrill account transaction history.

So casino has many many many other questions , I have answered all the questions and provided all proof that Wir-Wetten casino requested , I feel that this investigation process could take forever long and Wir-Wetten casino does not give any time limits.

Wir-Wetten casino communicated with me until 16 January 2023 and after this date Wir-Wetten casino ignores my emails (i wrote every day) and after six emails they answered "Once we have come to a decision in our investigation, you will be informed about the outcome.".

My casino balance approximately 1800 EUR is under bonus policy and it expires after 30(thirty) days on 27 or 28 January 2023 which is very soon.

Wir-Wetten Casino intentionally delays investigation and ignores emails.

I can provide my emails and Wir-Wetten replies if this is necessary.

AskGamblers complaint team please help me.

Unresolved

€1800

Wir Wetten Casino - Support does not answer more than 4 weeks and remaining account balance is retained

The website www.wirwetten. com is not available to German customers anymore.
However, I still have a balance in my account of 53 euro but I cannot login to my account anymore as I am from Germany.

I contacted the customer support several times via email (1st time on 2021/06/05) but I did not receive any response so far. I also contacted the customer support of their affiliate system who answered only one time but I did not receive any further response when I asked for further support how to withdraw my remaining account balance.

My account is already verified and I have received payments in the past (last one in September 2020).

Now, more than 4 weeks have passed since my contact how to request a withdrawal but the customer support did not answer. Consequently it looks like the casino went offline (for German customers) and remaining account balances were retained.

Unresolved

€53

Wir Wetten Casino - Delayed 1000euro payout

Hallo , i hope i can get Help here , At 13.11.2020 i deposit money from my EcopayZ account and at the end i won 1000euro .I tried to cashout using Ecopayz and next day they ask me about some documents even i was verified already but ok i upload what they ask me .And since then they tell me every time i ask them about cashout , we process it soon . But nothing happens and now they even ignore my Questions . With that high rating and good reviews i didnt expect such a delay and Support .I hope you can help me to get my Winnings . Regards .

Resolved

€1000

Wir Wetten Casino - Delaying Payment of $5000

Hi Team,
I have been a user and member of ASKGAMBLERS for years now and I always play on sites that are recommended by AG and has a good rating. So similarly when I got recommended with Wir Wetten, I saw the ratings of 8+ and the reviews and decided to give it a try. I have been playing in the site for months now and did not face any issue whatso ever until now. Few days back I won big and decided to cash out 5000$ of my winnings. And since I deposited the money from my ecopayz wallet I decided to cash out to the e wallet. And raised the request and went back to my days happy with my winnings. After a day or 2 passed i noticed that wir wetten is not upholding their withdrawal timings of 0-1hrs for e wallets and pending time of 0-3 hrs as shown in ASKGAMBLERS portal.

The support came back to my query saying that they are facing technical Issues with Ecopayz wallet and they are looking into it. So after waiting a while and seeing that the withdrawal is not being processed, i cancelled my withdrawal request to Ecopayz and raised a new withdrawal to my Skrill. Hoping atleast now Wir wetten would be able to process the payouts fastly. But that was not the case. When i checked with support on this, this is what they replied.

"Hello

We have informed you that we are experiencing some technical issues with Skrill and EcoPayz payments. Our technical team will fix this problem first hand tomorrow morning. Please be patient until then. Thank you for your understand."

Till this i was only informed that they are facing issues in Ecopayz and not skrill. So thinking that they would keep their word i waited patiently, But after 2 days on checking with the team, the team came back saying that the risk team wanted proof of ownership of my wallet, So i shared the same with them thinking atleast now the withdrawal would be processed.

"Hello

There is nothing we can do about this. We need to wait until this is resolved. Apologies for giving you not an exact deadline, however, this nothing we can control.

Beste Grüsse"

I have used AG portal a lot of time to decide on casinos to play with and so far i have not experienced issues like this until now. I really feel the rating and with withdrawal timings that is given by AG is not upheld to its standards. I have tried my best to get the case resolved by the casino itself but so far they have not done anything.

All I can request is ASKGAMBLERS to help a long time member in getting his winnings. This has been by far my worst experience in a casino I saw in AG till now. I am attaching all the screenshot of the mails sent to the support and replies recieved as well as the payout request. I have highlights of my stream and videos of the winnings which I won fairly if needed to be shared.

Kindly help

Resolved

$60000

Wir Wetten Casino - Delaying $1,000 withdrawal beyond advertised cashout time frames

After months in this really good casino. I have finally met a thorn of an experience. I raised withdrawal of 1000USD to my ecopayz wallet through which I had made deposit. And so far the casino is delaying my payments. And have not responded to my multiple messages or mails. I ask wir wetten to honor their withdrawal timings as shown in the ask gamblers site as well. Kindly need Ask Gamblers help in this matter

Rejected

Complaint Statistics

Resolved 2

Avg. Amount $ 15,812

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

7.7/10 ● 7 reviews

Top reviews from our players

yulpov

3 years ago

1/10

Fast registration and verification process. Deposit from Skrill went very fast. I like casino design and large selection of slots. I do not bet on sports, but it is also available.

I do not recommend Wir Wetten casino. I made deposit and my account was blocked after one hour. Wir Wetten casino requested documents, which I sent, my account still remains blocked after one month and winnings are not paid.

Wir Wetten is not honest casino. I recommend choosing other casinos.

Please read my complaint
https://www.askgamblers.com/casino-complaints/wir-wetten-casino-not-paying-my-1800-eur

tkues99

4 years ago

10/10

Very good Live Chat perfomance! Friendly & Professional support 24/7. Good HQ Layout for Google chrome & Mobile. Deposit methods are fast & secure same for withdrawals. The BP u collect via Deposit, playing & winning are great u can exchange them easily for Money similar to cashback. Sportbook is very easily trackable and u see the results of matches from the past.

i tried a lot of casinos and i can say wirwetten is worth playing here!

I would like to see Yggdrasil Provider get added because the slots from this Provider are so fun to play and provider as Play&Go are aswell a highly recommend provider to get added.

sandville

5 years ago

4/10

Have been playing in this site for almost a year now. The site is clean. They offer sports betting as well as a range of slots along with live casino. Verification is done fast and offers many online payment portals to deposit. Decent.

When it comes to withdrawal - they are really bad, The customer support is just really bad with no replies to your emails for days or weeks. Your messages are ignored completely. There is no live chat support to get help either. And you need to struggle to get your money. That is a big no no for me.

hiphoppimp

5 years ago

10/10

Wirwetten is a very nice online casino and sport betting website.
The registration is uncomplicated and quickly done like the verification process.
They offer for new customer a no deposit bonus when you register with a bonus code.
You find more information about that when you search on google. I got a 5 euro free bet when I registered an account on Wirwetten.
What I realy love is, when you deposit 10 euro in the casino you can claim free spins for one week, every day.
Most of days the free spins are available in 2 different slots. For example you get 20 free spins in slot A and you get 15 free spins in slot B. When the week ends this promotion is not over, if you deposit again 10 euro you will get free spins for a week again. This offer is always available.
On every deposit you will get bonus points and with this bonus points you can buy cash in the shop. For example 1200 bonus points = 5 euro cash.
Wirwetten have enough deposit and withdraw methods. When you request a withdraw, you will not have to wait long for your money. Bank transfer or ecopayz they are very fast. I had not have to wait longer then a few hours.
The support is always friendly and they give their best to help you if you have any problems or questions.
The game collection is very good they have a lot of cool games.
The design of the website is very nice and all what you looking for is easy to find.
I always have a lot of fun when I play on this website. I can advise all of you to try out this website.
What I dislike? Really nothing, its a great casino. I give max rating.

Hupipeli

5 years ago

10/10

Wirwetten is an excellent sport casino. Money movement works so well and fast. Customer support is really great and they do have nice promotions. Really fast withdrawal times. All in all, great place to play and you really can trust them! Number one bookie.

Have been some restricted countries. Finland is nowadays accepted, which is really really great. They have wide range of offer of many games.

PrinceNaseem

5 years ago

10/10

Site and software is running smooth. Verification and withdrawal was done within 24 hours. The Welcome Bonus comes with probably the best terms on the market right now. A 100% match with 20x wager of the bonus amount only and no bet size limit restriction. I can recommend this site.

Nothing major. Slot provider list is limited but still well sufficient. Live support was not available 24h. Especially for questions concerning bonus terms immediate response would be appreciated.

GottesMissionar

5 years ago

9/10

This is a really, really great site. The verification process started right after my registration and was completed within one hour. My first withdrawl was processed within 6 hours via Trustly (the best way to withdraw directly to the bank account) and within minutes the amount was in my bank account. This is one of the best experiences I've received so far!

There is only one thing that should be improved: PlayNGo isn't an available provider. Thus my favourite game Moon Princess isn't available at the site.