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Weiss Casino

Our Rating CasinoRank
8.6/10
CasinoRank
Player Rating 841 reviews
9.6/10
841 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Fast withdrawals
  • Supports multiple payment methods
  • 24/7 live chat
What we don’t like
  • Deposit fees may apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Weiss Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://weiss.bet
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Spanish, Hungarian, Indonesian, Japanese, Polish, Portuguese, Russian, Turkish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports
VIP / Loyalty Program
Loyalty Program

General Information about Weiss Casino

If you’re searching for new online casinos, check out our review for Weiss Casino. The casino is fully licensed and regulated by the Government of Curacao. It takes all the precautions necessary to ensure your personal information and financial data are always safe. 

When you visit the casino, you can select your preferred language, and the casino supports a list of them. The site is available on most devices. You can log in or register directly through your web browser or use your smartphone or tablet device if you prefer mobile casinos. You can also check out their welcome bonuses before you register. 

Below is our online casino review, so you can read all the essential information you need before you get started.

StallCation

Complaints

Read the complaints other players have left for Weiss Casino. Learn more about complaints.

Show all complaints
Weiss Casino - Delayed and limited withdrawal request
In total I made 5 deposits that went smoothly and each took maybe 30 seconds before the money landed at the Weissbet account.

After a few days I started the verification process and it got accepted in reasonable time. After that I wanted to make a withdrawal.

On the 7th of august I decided to make my first withdrawal, at that time I had around 2900 $ at my account and was planning to make a full withdrawal of that amount. The options I had choosing a ton of deposit options was no longer an option, instead there is only two withdrawal choices to be made. Either thru SEPA ( banktransfer ) or thru VISA/Mastercard. No problem I thought, that works for me.

So when trying to withdrawal the amount, I got an error message saying that I can withdrawal maximum 1186 $ thru SEPA or 500 $-something thru VISA/Mastercard.

So I contacted the agent support thru chat and asked them what is this about and why can´t I withdraw the amount of my choice, why is there a limitation? The answers I got was all over the place. Blaming the clients deposit provider, some nonsens policy they have ( but couldn't be found when reading on the policy pages ) etc. In the end I said alright, enough reading all these excuses, I'll just start the first withdrawal process with 1186 $ thru SEPA ( bank transfer ).

We've reached day 3 now with my withdrawal request still being in the "in progress stage" meaning Weissbet has still not even begin to handle the withdrawal, even though they have all the information they need to do so. I can still delete the withdrawal, which is what these kind of casinos want. Delay, delay, delay waiting for you to delete the withdrawal request and then start gambling again so that they can win the money back.

Reaching out to the casino a few minutes ago asking for some clarification on why my withdrawal request has still not been processed, the answers are once again really vague to say the least. Saying that "the withdrawal ACCEPTING process not only depend on Weissbet" but then go on to refuse answering who ells it depends on if not them.

In conclusion. 1. The casino have a ton of deposit options to choose from and it takes seconds to deposit money into the casino account. 2. The withdrawal process is limited of which options you can use. 3. The withdrawal process is limited to how much money you can withdraw. 4. The process is not being processed even though days have passed and you've proved everything they asked for.

I had no problem with Weissbet until I decided to make the first withdrawal request, which is the most important ask for a casino. Imo nothing ells matter if the casino doesn't handle the players withdrawal requests in a proper way.
staus Resolved
$5200
Weiss Casino - Withdrawal Delayed for a Month
Dear AskGamblers Team,

I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.

In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).

On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.

However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.

On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.

On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.

On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.

It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.

I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.

Thank you for your attention to this matter. I look forward to your prompt assistance.

Best regards,
Manfred
staus Resolved
$11805

Complaint Statistics

Resolved 11
Avg. Amount $ 2,984
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
9.6/10 841 reviews

Top reviews from our players

Weiss casino in an epic casino, where we can play our favorite slots, and at the same time generate extra money with the WEFT (token). I recommend it for its interface and great variety of games available.

Greetings! Thanks for the feedback! We appreciate your support and WEFT mentioning!

user avatar

The best casino. Fast support, a lot of slots by different providers, live and table games, etc.. Crypto and card deposit. Cashback program. Highly recommended :)

Hi there! Thanks for your recommendations! We appreciate the support from loyal users and trying to deliver the best experience on WEISS!

user avatar

It is an amazing and honest casino. Too much promotions and bonuses. One of my best experience is playing here at weiss casino . I like the costumer support is always there if tou have a problem. The deposit and withdrawal is amazing. Games here are exciting as it gets. I have not experince any log or delayed when inside the game and playing. Beside the great games here, i like the way they arrage the casino site, it is an easy access even you sre new here and have not played casino eversince

Greetings! Thank you for such a huge and positive feedback! We are working hard to deliver you such a great experience that you will like all the aspects of WEISS! Appreciate your support!

user avatar

One of my favourite online casino. Great deposit bonuses, user friendly interface and they have a lot excellent games to play. Fast reply from the support. The WEFT token is an extra thing why WEISS is an excellent site to play.

Hi there! Thanks for the review! Token is a unique feature on the platform. Thanks for mentioning WEFT! We are working daily to deliver you a great experience. Thanks for your support

user avatar

Lovely casino to play in, alot of diversity, loving the experience! A lot of casino slots that some other don't have, good odds on sports betting! I recommend everyone to try it at least!

Hello! Thanks for the feedback! We appreciate your support! Thank you for your recommendations!

user avatar

❤️❤️I like Weiss Casino!❤️❤️
The casino that provides the best experience so far that I have ever known. Helpful team, excellent games, where you can win, it doesn't just take your money! Excellent, among all the KING!!!

Hi there! Thanks for your support; we appreciate it! Such a great review motivates us even more!

user avatar

What a great on like casino,with a good amount of game providers a the best games on the market. They have a great mobile APP very easy to use and very intuitive, i love the token parte where we can keep it for a amount of time and receive more to Change into money and play on casino. Great payments system and deposits to. Overall a great casino,and Faithfull. I recomend😉👍

Hello! Thanks for the feedback! We are glad to see you had a smooth experience! Appreciate your support.

user avatar

The website is well designed, easy to find everything, and has a big amount of slots.
The cash outs were in time and fast every time.
Support was very friendly and fast as well.

Hello! Thanks for your feedback! We are working hard to make your experience so smooth!

user avatar

It is crypto based which is a good thing in my opinion considering that the crypto market is going to be a bigger thing than it is now. Also, you are allowed to hold your tokens anytime.

Sometimes the translations inaccurate (for example in Hungarian) and the free daily spins give me respin plenty of times which consumes a lot of time -in my opinion- for nothing.

Greetings! Thanks for your review! We are working on improving the translation, we will consider your daily spin suggestions! Thanks for your support!

user avatar

Fantastic casino, fantastic games, great interface, fair customer service, fast deposit and withdrawal, great promotions.
I dare to recommend it to everyone.

Hello! It's nice to hear such great feedback and recommendations! Loyal user support is much appreciated!

user avatar

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