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Weiss Casino

Our Rating CasinoRank
8.6/10
CasinoRank
Player Rating 841 reviews
9.6/10
841 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Fast withdrawals
  • Supports multiple payment methods
  • 24/7 live chat
What we don’t like
  • Deposit fees may apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Weiss Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://weiss.bet
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Spanish, Hungarian, Indonesian, Japanese, Polish, Portuguese, Russian, Turkish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports
VIP / Loyalty Program
Loyalty Program

General Information about Weiss Casino

If you’re searching for new online casinos, check out our review for Weiss Casino. The casino is fully licensed and regulated by the Government of Curacao. It takes all the precautions necessary to ensure your personal information and financial data are always safe. 

When you visit the casino, you can select your preferred language, and the casino supports a list of them. The site is available on most devices. You can log in or register directly through your web browser or use your smartphone or tablet device if you prefer mobile casinos. You can also check out their welcome bonuses before you register. 

Below is our online casino review, so you can read all the essential information you need before you get started.

StallCation

Complaints

Read the complaints other players have left for Weiss Casino. Learn more about complaints.

Show all complaints
Weiss Casino - Delayed and limited withdrawal request
In total I made 5 deposits that went smoothly and each took maybe 30 seconds before the money landed at the Weissbet account.

After a few days I started the verification process and it got accepted in reasonable time. After that I wanted to make a withdrawal.

On the 7th of august I decided to make my first withdrawal, at that time I had around 2900 $ at my account and was planning to make a full withdrawal of that amount. The options I had choosing a ton of deposit options was no longer an option, instead there is only two withdrawal choices to be made. Either thru SEPA ( banktransfer ) or thru VISA/Mastercard. No problem I thought, that works for me.

So when trying to withdrawal the amount, I got an error message saying that I can withdrawal maximum 1186 $ thru SEPA or 500 $-something thru VISA/Mastercard.

So I contacted the agent support thru chat and asked them what is this about and why can´t I withdraw the amount of my choice, why is there a limitation? The answers I got was all over the place. Blaming the clients deposit provider, some nonsens policy they have ( but couldn't be found when reading on the policy pages ) etc. In the end I said alright, enough reading all these excuses, I'll just start the first withdrawal process with 1186 $ thru SEPA ( bank transfer ).

We've reached day 3 now with my withdrawal request still being in the "in progress stage" meaning Weissbet has still not even begin to handle the withdrawal, even though they have all the information they need to do so. I can still delete the withdrawal, which is what these kind of casinos want. Delay, delay, delay waiting for you to delete the withdrawal request and then start gambling again so that they can win the money back.

Reaching out to the casino a few minutes ago asking for some clarification on why my withdrawal request has still not been processed, the answers are once again really vague to say the least. Saying that "the withdrawal ACCEPTING process not only depend on Weissbet" but then go on to refuse answering who ells it depends on if not them.

In conclusion. 1. The casino have a ton of deposit options to choose from and it takes seconds to deposit money into the casino account. 2. The withdrawal process is limited of which options you can use. 3. The withdrawal process is limited to how much money you can withdraw. 4. The process is not being processed even though days have passed and you've proved everything they asked for.

I had no problem with Weissbet until I decided to make the first withdrawal request, which is the most important ask for a casino. Imo nothing ells matter if the casino doesn't handle the players withdrawal requests in a proper way.
staus Resolved
$5200
Weiss Casino - Withdrawal Delayed for a Month
Dear AskGamblers Team,

I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.

In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).

On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.

However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.

On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.

On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.

On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.

It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.

I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.

Thank you for your attention to this matter. I look forward to your prompt assistance.

Best regards,
Manfred
staus Resolved
$11805

Complaint Statistics

Resolved 11
Avg. Amount $ 2,984
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
9.6/10 841 reviews

Top reviews from our players

I recommend to everyone. Those who can use btc casino should choose weiss for fast deposit and withdrawal, and also very fast assistance from support! Good luck to everyone.

Hi there! Thanks for the feedback and recommendation! We are glad you like the payment and support assistance!

user avatar

Good selection of slots and games in general. The combo casino/sportsbook is important to me and that's one of the reasons I appreciate Weiss. The most important service when selecting a casino or sportsbook is smooth transactions, both deposit and withdrawal and so far I have nothing to complain about. Everything has been going great. On top of that you can stake their own crypto tokens, that brings an extra fun spice to a really good and recommended casino!

I think that the website can improve, navigation vice. Also re think the bonus and free spins offer. I think it is much more appreciated and more exciting if you Wager your winnings with the bonus amount!

Greetings! Thanks for the feedback and for mentioning the WEFT token! We are working to deliver the best experience for you, and your support is important to us! We will consider your proposals; thank you!

user avatar

Very good casino, fast payout, I can recommend it to everyone, and it has a lot of opportunities. I've tried many casinos, but this one is extremely good, I hope everyone will be as lucky as me.

Hello! Thanks for the feedback! Appreciate your support!

user avatar

Well my first impressions regarding weiss So far they are great, several providers and games that I completely prefer along with a well-made interface and several great promotions, especially deposit promotions, I recommend Weiss!

A bad experience I had is the online support, in my case the problem was resolved, but to be redirected to a support agent I had to wait more than an hour, which was quite annoying.

Hello! Thanks for the review, we are happy that games and promotions bring you joy! We will consider your review and will do everything to reduce the waiting time to a minimum!

user avatar

Good site. Good customer service. Many games to play. Very fluid site. Withdraw is pretty fast. Android friendly. Phone friendly. Overall very good.

Once in a wild the site bug. Have to log in several times. It happens that Customer service takes some time to answer. A couple of my favorite games are missing.

Greetings! We are glad you have a great experience playing on WEISS! We are constantly working on adding new features, and we hope you can see all your favorite games soon!

user avatar

Weis Casino offers a pleasant gaming experience. I really like the Token system. The player support also worked well, they were always helpful and quickly found a solution to the problem.

Greetings! Thanks for the review and for mentioning the WEFT token! We are glad you had a great experience with the support!

user avatar

Overall it is a really enjoyable experience. They have a great variety of games and providers, so people don't get bored too easily. And sports betting is also a major + factor.

Hello! Thanks for the review! We are happy you are having a good experience and find everything you want, including betting!

user avatar

It has a lot of slot where we can win a lot of money so easily. It has everything that we need, and we can play from anywhere. I will tell other people to come and play on this site.

Hi there! Thanks for the feedback and your recommendation!

user avatar

I just started playing in this casino. So far there are some questions, but mostly I like everything. At the moment, I am engaged in collecting welcome bonuses. The task is not easy, but it is quite feasible. It can be seen that the software is original, so the return is adequate. So far, I think I'll win back the wager, and then we'll see. A good collection of live games also caught my attention, but I left them for later, tried several tables from Evolution Gaming and that's it. There is also a very competent support service, they respond quickly and are always ready to help. I like this casino, and I will continue to play in it.

Hello! Thanks for the review and Support! Glad to see you like playing at WEISS and find everything you need!

user avatar

Weiss Casino is my favorite. The site is very nice, fast, good support. I can only recommend it to everyone. Deposit bonuses, promo codes, everything!

Hello! Thanks for your feedback! Your recommendation and support are very important!

user avatar

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