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Weiss Casino

Our Rating CasinoRank
8.6/10
CasinoRank
Player Rating 841 reviews
9.6/10
841 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Fast withdrawals
  • Supports multiple payment methods
  • 24/7 live chat
What we don’t like
  • Deposit fees may apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Weiss Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://weiss.bet
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Spanish, Hungarian, Indonesian, Japanese, Polish, Portuguese, Russian, Turkish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports
VIP / Loyalty Program
Loyalty Program

General Information about Weiss Casino

If you’re searching for new online casinos, check out our review for Weiss Casino. The casino is fully licensed and regulated by the Government of Curacao. It takes all the precautions necessary to ensure your personal information and financial data are always safe. 

When you visit the casino, you can select your preferred language, and the casino supports a list of them. The site is available on most devices. You can log in or register directly through your web browser or use your smartphone or tablet device if you prefer mobile casinos. You can also check out their welcome bonuses before you register. 

Below is our online casino review, so you can read all the essential information you need before you get started.

StallCation

Complaints

Read the complaints other players have left for Weiss Casino. Learn more about complaints.

Show all complaints
Weiss Casino - Delayed and limited withdrawal request
In total I made 5 deposits that went smoothly and each took maybe 30 seconds before the money landed at the Weissbet account.

After a few days I started the verification process and it got accepted in reasonable time. After that I wanted to make a withdrawal.

On the 7th of august I decided to make my first withdrawal, at that time I had around 2900 $ at my account and was planning to make a full withdrawal of that amount. The options I had choosing a ton of deposit options was no longer an option, instead there is only two withdrawal choices to be made. Either thru SEPA ( banktransfer ) or thru VISA/Mastercard. No problem I thought, that works for me.

So when trying to withdrawal the amount, I got an error message saying that I can withdrawal maximum 1186 $ thru SEPA or 500 $-something thru VISA/Mastercard.

So I contacted the agent support thru chat and asked them what is this about and why can´t I withdraw the amount of my choice, why is there a limitation? The answers I got was all over the place. Blaming the clients deposit provider, some nonsens policy they have ( but couldn't be found when reading on the policy pages ) etc. In the end I said alright, enough reading all these excuses, I'll just start the first withdrawal process with 1186 $ thru SEPA ( bank transfer ).

We've reached day 3 now with my withdrawal request still being in the "in progress stage" meaning Weissbet has still not even begin to handle the withdrawal, even though they have all the information they need to do so. I can still delete the withdrawal, which is what these kind of casinos want. Delay, delay, delay waiting for you to delete the withdrawal request and then start gambling again so that they can win the money back.

Reaching out to the casino a few minutes ago asking for some clarification on why my withdrawal request has still not been processed, the answers are once again really vague to say the least. Saying that "the withdrawal ACCEPTING process not only depend on Weissbet" but then go on to refuse answering who ells it depends on if not them.

In conclusion. 1. The casino have a ton of deposit options to choose from and it takes seconds to deposit money into the casino account. 2. The withdrawal process is limited of which options you can use. 3. The withdrawal process is limited to how much money you can withdraw. 4. The process is not being processed even though days have passed and you've proved everything they asked for.

I had no problem with Weissbet until I decided to make the first withdrawal request, which is the most important ask for a casino. Imo nothing ells matter if the casino doesn't handle the players withdrawal requests in a proper way.
staus Resolved
$5200
Weiss Casino - Withdrawal Delayed for a Month
Dear AskGamblers Team,

I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.

In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).

On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.

However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.

On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.

On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.

On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.

It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.

I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.

Thank you for your attention to this matter. I look forward to your prompt assistance.

Best regards,
Manfred
staus Resolved
$11805

Complaint Statistics

Resolved 11
Avg. Amount $ 2,984
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
9.6/10 841 reviews

Top reviews from our players

I really like this new casino! Support is fast. They have great promotions all the time. You can choose from a lot of cryptocurrencies to deposit with. I played a lot on their site in the last 6 months and I do not have any problems.

Hello! We are glad to see you like the support and promotions! Crypto payment methods are constantly improving, so you have the best experience!

user avatar

Was searching for something fresh for my gambling activities. This one attracted me by its original and friendly design and user interface. Has an easy registration process, all has gone quickly and smoothly. Casino, like a good game selection and many popular game providers. So far so good, enjoyable and fair experience. Don't like that must use a VPN to access some games providers. But it's a quite common issue with crypto casinos.

Greetings! Thanks for the review! We are glad you found your favorite games! We are constantly working to deliver the best experience for you!

user avatar

A great site with many slots and a wide range of sports betting. The weiss token program and the friend loyalty system are great. I can only recommend it to everyone.

Greetings! Thanks for the feedback and for mentioning the WEFT token! Your recommendation is very important to us!

user avatar

This is the best casino for me. Great support. So many options to play: slots, betting, live games. This casino has its own tokens too. Good bonuses and easy pay in and out.

Hi there! Thanks for your review! We are glad you like our support and that you find your favorite games!

user avatar

I really like this casino. Because of the simple and fast deposit and withdrawal, because of the very varied and wide selection of games and, of course, not least because of the many bonuses. I can only recommend it to all gambling enthusiasts.

What I don't like is the slow customer service, for example. And the fact that I simply can't figure out what the hell to do with tokens. Overall I like it more than not.

Greetings! Thanks for your recommendations and feedback! Feel free to check our socials to learn more about WEFT, or join Discord to ask questions! We will clarify all the aspects!

user avatar

I like so many deposit option. Nice bonus and token so you rewarded if you play like a cashback but they have a cashback too so you rewarded good I hope many casino do this in the future.

I need to contact once a support and it take long time but my problem solved. And because you deposit in crypto that so much time bank card option more faster.

Hello! Thanks for mentioning WEFT and your feedback! We are glad you like the payment system!

user avatar

The best casino, fair, fast, and everything!
I love it!
The page so easy to handle, we can search everything what we want. So so good. Lets win this casino.

Greetings! Thanks for the feedback! We are glad you like WEISS so much!

user avatar

Very good and trustworthy casino and the token is a BEAST. I like to play because the deposit and the withdraws are very fast and safe and my favorite game are all here.

Hello! Thanks for the feedback! We are constantly working on the token system and its unique features, so when we see such comments, we understand that we are on the right track!

user avatar

I like how fast they answer right after I need a help from a support. I like the crypto system , the weft tokens, also the daily free spins! I highly recommend this casino!

Hi there! Thanks for the feedback and for mentioning the WEFT token! Support from loyal users is very important to us!

user avatar

Weiss casino is a really good casino website with many features like the weft token system ,the cash back System and it has many good promotions. Very good user-friendly interface and the website is really fast. All of providers are there and many slot gamed live casino games and sport bet is available on that website. I recommended this casino site for lovers of online casino. This is a really good deal for everyone!

Hello! Thanks for the review and for mentioning WEFT tokens. We are happy that you recommend us! Loyal user support is crucial to success!

user avatar

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