UberLucky Casino

Hello,

I played sportsbook in UberLucky Casino.

Earlier I verified my account (payment details, ID, bank statement, and utility bill ). Today I logged in and my country in account details was changed to Australia.

My balance is now empty, the sportsbook section is now closed.

The chat consultant told me in the chat that I broke the 7.2 rules. I have read point 7.2. and this is completely not true.

I have been using this casino for betting about one year and they have asked documents like every 3 months and I have always sent them, now I made 3 weeks ago a withdrawal and it’s still pending and when I go ask to the livechat they say they need to make me a verification call, I have waited this call now over 3 weeks and asked several times in chat where is this call? Always just says keep waiting but I'm losing hope now because this is not normal.

Hi I won 12,000 euro. Since that win they didn't want to verify my account I sent 12 picture holding my ID. Really nitpicking about the picture.

After they want phone verification I said fine!

No call for 1 month almost, they saying they calling every day, they never did. Hopefully a manager will take a look at it.

I deposited on there site like 500€.

I played some sportsbetting and now started to withdraw 500€ via crypto.

The withdraw is still pending and they say they do some internal checks. This is ongoing now since weeks and I really think they don't pay. Support always says just wait more they will contact me via mail. Nothing happens.

This casino is scam!

Hello,

at Uberlucky, my bet that the team will win the first half was settled incorrectly. The facts are to be taken over from the chat history. It is said that the goal came in the 70th minute, but it came in the 25th minute, so my bet would be correct.I Bet 40€ that away win First half.

It's about the game:

Iztapa vs. Guastatoya on 11/20

1st League Guatemala

Here one of the Chats

<Chat removed due to privacy policy>

I've made a withdrawal three days ago and the casino stated, that it will be done within 15 minutes, but the confirmation mail comes only after 15 hours or so, but that's okay.

But which is not okay, that in the email was stated, that I will get the withdrawal within 10 minutes or at least within one working day on my bank account.

So actually I should get it yesterday, which doesn't happen.

I called Chat Support and they told me, that it is not on their own, because another payment provider must confirm my withdrawal and this can take up to 5 business days!

But that's not what I was informed in my withdrawal Email!

So I asked today again what is with my withdrawal of €200.- and I never got any answer from them back.

I played with €500.- and only cashed out €200. so I've enough lost in their casino, but now they can't pay out at least my €200.- withdrawal?

Why do they send me an email, that I will get it within 10 minutes up to a maximum of 1 business day?

I got this email in the morning (10:08 a.m. CET) so at the latest on the next day in the evening, the money should arrive my bank account.

but now it's 58 hours ago and still no money and no more answer from the support :-(

This was the email: "We are pleased to inform you that your withdrawal has been processed and is now on its way! Depending on which bank you have an account with, your money will either be credited within 10 minutes or within one bank business day."

Can you please help me to clear this as soon as possible?

Thanks in advance.