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Page 7 – Player Reviews for Trada Casino

Trada Casino

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Player Rating 297 reviews
7.4/10
297 reviews
Complaint Response 19 complaints
2 days avg. 19 complaints

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Player Rating
7.5/10 ● 297 reviews

Top Reviews From Our Players

Fast and easy website clear terms and conditions. Excellent bonus and very fast withdrawal times. Fun and fair to play and excellent customer service from live chat hosts. Any issues are solved quickly and with a friendly manner. Fantastic game choices with new games added frequently something for everyone best casino site

Lots of games, decent deposit bonuses, fast withdrawal. I like that they offer no deposit bonus spins sometimes also. Support is very good sometimes but can also be very rude and unhelpful

Payout rate doesnt seem very good, lots of dead spins and i dont like that they have changed the min deposit to £10 when it use be £5 but overall a decent casino to play at now and again.

Nice games and fast withadrawls. Nice campaigns and bonus especially the offers of free spins upon deposit.
The live chat help very fast en honestly, in total trada casino is a trusted good casino

Most games avaliable. Good customer service. Easy to navigate the site and a quick deposit system. Easy to find chat button and help is normally quick to respond.

Took too long to be verified. Would like to see a better interface and able to have fav games at the top of the screen. Would like to rate games as you can on playojo

They have a good selection of games and a friendly and helpful chat team. Fast withdrawal as well they also do try to keep up with the new games being added quite frequently so there is always a new game to test out and make things more interesting.

The bonuses good do with improving a lot of online casinos offer big deposit bonuses now a days maybe a system or survey to find out the casino players preferred bonus of play.

Good choice of games and easy to use, good sign up bonus and plenty of bonuses. I have enjoyed playing so far and will carry on to do so as long I enjoy it

I don't receive texts with offers and bonus just emails which often go in the junk mail so often miss them. Game layout could be a bit better had to search a while to find certain ones and some are a little slow

Good wide range of games, very friendly staff. I like that you can lock the withdrawal. Good chat response time. One of my favs. Every Thursday they treat you to free spins, more often than not, they're wager free... tends to happen if deposited that week.

Instead of the spin bonuses working on the odd occasion they will provide the cash value, prefer the spins but very minor negative otherwise all good.

Fastest pay outs I have experienced. No more reversing withdrawals for me 😊always able to contact with any or all issues. There are a few slots I tend to stick with and they can be found on trada

Nothing to dislike. I’ve been a member of numerous sites but now only play on trada and two others. Due mainly to the quick payouts and particular games

Its fair quick pay out and customer service is good. Easy to load good software. Many freebies which are always welcome. Overall very good casino....

Need more selection of games such as nyx. Cannot see the rtp before playing the games like u can on leo vegas
This is huge let down and solely the only reason I will choose leo vegas over trada

Amazing array of slots and live casino, great customer service, always ready to help. Unmatched withdrawal time between 1-6 hours I haven’t seen any casino come close

This casino has Great deposit bonuses and no deposit bonuses during the week if you have deposited the previous week. Also has a really good VIP program and with fast withdrawals u couldnt really fault this casino

Excellent selection of pragmatic games, quick deposit and withdrawals. Fast selection of different games, different promotion each day, various deposit methods,

Quite often have to contact support to get bonuses credited. Games do y return to home using the home icon on my browser.. No 24/7 support so if a bonus isn’t credited after 11pm have to wait til 9 in the morning

Have a decent amount of games, have reasonable withdrawal frames (used to be instant but thats not anymore). Support is fast and they are friendly. Depositing is easy and getting verified also gave me no problems.

Bad bonus conditions. Got a promo mail, get 100 dead or alive 2 spins for 25. Deposited, played a little and decided to withdraw 20 which i managed to get back from zero because the slots were dead. After that played my spins but when i finished them the winnings were nowhere to be seen. After contacting support I was told it was forfeited because i made a withdrawal. Thats not very good. What I consider a deposited bonus is you get a reward for depositing and wagering it once or a couple of times. At trada you appearently only get your bonus if you lose your money and dont withdraw, so thats very bad in my opinion. Wont be getting any bonusses here anymore.

Nothing to like, maybe the no wager spins was a good thing, but they will give to players for a short time.

They will close your account if they see you are not profitable to them, they will block you from bonuses if you ask for it. You complain they will ban you. Some of their agent support are unfriendly and very aggressive. Their slots are rigged and controlled as dead or alive 1 and 2, they have some different games version than other good casinos! Outdated interface, live tables some times bets are rejected!

I love their live casino. They have NetEnt and Evolution gaming. Slots are fun, although sometimes they lag. I don’t mind the layout that Trada offers, even if some people say it’s seems to be an old design.
Chat response is always willing to help, and always respond as fast as they can (although they do not offer a 24/7 chat)

I chatted with one of the games manager for Trada and recommended that they add an option for video optimization through their live casino (I am a mobile user and lately I’ve been disconnected during the game, as they call it broken game) and said that since their optimization for their live casino was based solely on looks (high resolution) that this is the reason why I was having connection stability issues) Liam took my recommendation and said that he was happy I contacted him. Hopefully I’m the future I will have a chance to play live casino again without disconnecting hand losing some bets due to automatic standing because of an “error on my side” my mobile simply cannot take their high quality video.

I’ve played live casino on a computer and believe me, the video quality is A+++++++.

The only withdrawal method I have is by bank transfer or ewallet (Ecopayz). Now I do not trust a 3rd party (ecopayz) as they are not very trustworthy lately. I’d rather do a long wait time via direct wire transfer with a casino I trust.
A while back I attempted to do a withdrawal via bank transfer. I thought I entered everything correctly from my account number all the way down to my I am (as I’ve done this before from many other gaming sites) Trada accepted my information and I was happy to know a payment would be hitting my bank account in a possible 1-6 days, as I verified my account. The withdraw was processed and accepted as I got an email stating so. Days went on and I didn’t receive a transfer. I was thinking to myself that this was longer than any other bank wire as I’ve done it before from Banks overseas. I reached out to chat a few times on separate days and they all assured me that my transfer was approved and it should arrive in a day or so. Days went on nd I didn’t receive anything. About 6 business days and 4 regular days later (10 in total even though I know you know how to do math) I received an email saying that my banking information was incorrect and that they transfer my money bank into my account.

Of course you can imagine I played with the money again and lost it. I know many casinos have tactics so that their gamers can lose the money they won’t but this one is a long agonizing trip.

I’ve banked/withdrew with casinos that did international wire transfers and they do not accept the transfer immediately if there is even one # that is incorrect. It will state that the field is invalid. Trada however accepts your information, makes you wait for a long period of time. Then they give you back your winning and make you try again. I went through the comments of askgamblers and realized this has happened to someone so I’m hoping this information is useful to other gamblers. Trada should have a checklist on what exact #’s they need before withdrawing using international wire transfer. The support team had no problem giving this information to me after I had waited 10 days later for my winnings.
Other than this slowwwwwwww dreadful waiting time, the casino is great.

I hope this review doesn’t get me banned from using their site. I’ve already poured over 2000$ into their casino. (Working on 3$) Not one withdrawal yet. Maybe I’m too much of an asset to get banned.

Would’ve given the casino 10 if not for the withdrawal time time being so aggravating for Canadians.

Lots of games to choose from with differing platforms

The slots are slow to play and extremely predictable. For example one game would spin faster when a win was due but slower when no win so depending on the speed of the spin you knew whether you had won or lost so no enjoyment. On another is you got 2 symbols for the bonus round you can see the remaining spinning wheels and most times there was no symbol so again you knew the result. On the home page an offer of 100 free spins on your first deposit is stated but it doesn't happen. All in all no enjoyment, predictable and if you want to throw your money give it a shot!

Nice simply done site with great UI and the games are pretty decent as well. Simple banking and simple rules with the (limited) welcome bonuses and promos.

Not all games and promo offers are available in my country.

Fast verification and withdrawals
A lot of slots
Responsive and helpful customer service

Overall limited games, mediocre casino. But if you get lucky, you'll get paid fast and with no fuss.

More slots and providers needed
Dated interface
Been a customer for years, can't remember last time I received a bonus
Some slots by some providers not loading and showing errors so very limited play
I was able to cancel a locked withdrawal - contacted chat and they reimbursed me for that, still, that's a breach of their own policies. Can do better than that.

Overall limited games, mediocre casino. But if you get lucky, you'll get paid fast and with no fuss.

I like there promotion with no wagering and the games

I do not get anymore the promotion or any bonus. Because I only played the promotion with no wagering. I deposit 50 euro and wager my deposit 1 x and then I play my free spins without wagering and withdraw what I have left of the deposit and free spins. So I have closed my account for ever I will never play there!

Fast Withdrawals and no game lags, regular bonuses but with high wagering.

Site has a old design and GUI not in line with the modern century. Not a huge variety of game providers included.

Now onto the important bits, that make this a very shady casino:

1) High variable games such as Dead or Alive which can payout huge amounts to the lucky player are capped, meaning you can only place a max bet of £/$4.50 whilst on other sites the bet limit is way higher. This is one way the casino alters the RTP and boosts the casinos advantage as the payout will be alot less on such low bet amounts.

2) I was a member on this site for approx 3 months, in that time, made several deposits and withdrawals ending up with a profit of £1900 net overall, suddenly out of no where, my deposit limit was capped and when i disputed this to get it raised my account was permanently closed with the generic clause that read something like "the casino reserves the right to close the players account indifinetly at any time and without explanation and furthermore to witheld all pending withdrawals, and / or to return the original deposits back to the players account".

My warning to every single player out there is, be very wary with this shady casino, they do not like winners and if they do not find you profitable then you will be dealt with in the same manner that I was. Why do i feel so strongly about sharing this on here? because the same thing happened to 3 other gambler I know who had a account here (one whom is a youtube streamer) therefore its a emerging pattern of this behaviour and not a one off thing.

I am still glad I played here and got out profitable, though i have 0 respect for casinos who deploy such tactics, eject winners, cap high payout games and so forth.

Also i would not purley focus on the high rating this casino has here, all the positive reviews may be genuine however its only wise to think that the casino / employees / marketing team can sign up and review themselves, but you know for sure when someone writes a bad review that it is genuine and from a player with first hand experience!

Fast verification and superfast
withdraw,good support,nice promotions.
Large selection of games.You can deposit min 5 e,$

Bonuses can be bigger.
They can add some providers

- Site on desktop version is easy to navigate and fast with no buggs
- Fast withdraws, players from Europe can make withdraws via Trustly so you see the money in your bank acc within 10 mins after withdraw is processed
- Support seems helpful and avaliabe
- A lot of bonuses, im registred there for a week and i get email with some promotion every day!
- Lock withdraw avaliabe!

- very hard vertification process! they doesnt accept phone bill as proof of adress. So i would advice to ask them which documents they accept before you make first deposit. Once you send all documents, they are vertifed fast
- not much providers to play! i miss some well know providers as PlayNgo, Merkur, BTG, PushGaming,etc.. All of these are my favourites providers,so .. :(

I like the many games and slots on this casino. Also the blackjack with sidebets is possible here. I also iked the staff of Tradacasino, they are very friendly and quickly. They payed fast. And have also a locked withdraw option. I have played by more casino's but wasnt satisfied over all.. This casino is fair and quickly. It is my favourite casino by far.

The only thing i didnt like is that the chat is not 24/7 open. But thats the only thing i can say that is sadly about it.

- It's a totally simple casino
- The casino speed is good
- Bonus offers are new every day

- There are missing elements that would make this casino more attractive for playing

Withdrawal took a week. Without any email to notify me what was wrong

No bonus was provided despite signing up with the code. Once they eventually agreed to giving it they took it away after hour without my permission and returned my deposit to my account without my permission.

I felt the customer were all harsh and lacked understanding and actually encourage you to take your complaint further to adr rather then try and resolve it

Some key points I would like to address here. In total we spent two hours in direct conversation with this player on live chat trying to resolve this. It is not true that we refer players to an ADR without trying to resolve issues in advance. That is a misrepresentation. This player did not enter the bonus code in question at the time of deposit. We can provide proof in the logs. This player didn't tell us that he didn't receive his deposit match bonus. The first we heard of this issue was 5 days later, when he followed up on his withdrawal. We were not given an opportunity on the day he deposited to resolve the issue and add the bonus he wanted. The player received our standard 100 free spins offer on first deposit, which he played immediately after depositing. This player raised a formal complaint with another complaints authority which I will not name, and entitled it 'TradaCasino Withholding Funds'. We had just processed his initial withdrawal a few minutes prior to receiving this complaint. We then refunded the players remaining cash balance, to ensure there was no confusion or ambiguity about where this players funds were. At all times, his cash balance was withdrawable but the player did not request a withdrawal. We refunded the balance to ensure that it was clear we were not withholding any funds from the player at any time.

user avatar

I only made two deposits at Trada, first one resulted in receiving a $5 cashback. It was this that had me attempt to deposit again. Following day I returned expecting another $5 cash back. Wasn’t there. So I went to promotions found a code & link for a 25% cashback, tried to add but realised webpage had faulty link & wouldnt openwhere I had needed to enter promotional code. Contacted support. Had no joy even though clearly their page wasn’t working. Day or two later I return, still not working as it should. Contact support, mentioned my experience to be told he could & would need to add code manually from his end.

What I disliked was when mentioning this problem to this support person, he blatantly accused me of being a liar. Again he stated I was a LIAR!

Now I wasn’t lying nor would I have considered trying to make things up, although there is a clear fault in the webpage & it’s bonus code page link, he still came right out with his assumption & I have never been so offended.

Sort out your dam links on your deposit page Trada, as for your support staff, maybe some manors & respect towards your customers may go along way. I thought the customer was always right in those circumstances, when the business involved has some undeniable faults occurring at that time. Well never spend another cent with them. If I wanted to be told I was a liar I would have contacted my Ex! Poor performance Trada, certainly not the way to conduct business with me anyway.

Casino is very good in terms of communication and speed of deposit and withdrawal. Once you are approved you can literally withdraw money and get it to your bank account almost the same day or day after. The "lock" winnings and withdrawal feature is amazing and EVERY casino should have this option so you "save" your winnings. For Netherlands there are quite a few games.

In the last months the games from NetEnt have been removed for players from The Netherlands. This is a pity as I was a fan of many NetEnt games. Also some games have a very low "maximum" bet like Wolf Gold is only max 2.50 bet. (Other sites you can bet 50 euros if you want).
Last strange issue was that they requested a proof of income "so they can be sure I do not spend more than I can". Which seems like a nice security feature but is really strange that an (online) casino is asking me for my tax income papers ! That was the first time in 15 years of playing online and real casinos that I heard such a request.

If I have to write something good about Trada casino ok... there many games even without Netent.
I fully agree with the previous reviews below. Previously, it was an honest casino, but apparently they are bad now and the casino turns off its work.

Very bad support, disappeared Netent games, many errors in the games since I had played there last time, finally you have high risk to be thrown out “as dog” from casino without any reason. Stay away!!!.. Trada casino goes down the drain for sure... Please dear ask gamblers don’t remove my review anymore, it’s mine own experience about this casino.

Nothing.

Stay well away from this site. Death wish if only ladies and gentlemen you would hold my experience on this site and turn away.. I was suspended 15 minutes after they gave me a £100 bonus. The email for my suspension was just 2 lines..when asked why they replied we can suspend without reason? Just before this review they asked if I want account re opened.... I clearly Said NO.. if they can do this to a honest geniuen person believe me your also a victim if you join this site.. They will give you any lame excuse so those already on this site be cautious, 2 lines read "we can not except you using your business account funds, so you will remain suspended". Its my business, I take a wage and divident from my business.. I kindly also ask anyone had this sort of experience to also share there pain. As a smart casino they will a bet reply to this to convince you all I am wrong, I was all good and verified by tradco... PLEASE STAY WELL AWAY

Fast payouts. Quickest verification process I’ve encountered, had a few good wins and withdrawals have been processed within 6 hours. Good selection of games. Fantastic personal support when needed.

Live Chat service restricted hours. Available 12 hours a day. After hours message service is disappointing. Live chat is good when available.

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