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Trada Casino

Player Rating 297 Reviews
7.4/10
297 Reviews
Complaint Response 19 Complaints
2 days avg. 19 Complaints
What we like
  • Live chat
  • Proven fair by TST and iTech Labs
  • Wide range of games
What we don’t like
  • Support not available 24/7
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Trada Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://tradacasino.com
Established
2011
Licences
UK Gambling Commission, Malta Gaming Authority
Affiliate Program
Languages
English, German, Norwegian, Finnish, Spanish, French
Casino Type
Instant Play, Mobile

Trada Casino is a modern online casino. Players at Trada Casino can experience a wide variety of slots, table games, and other casino specialties from Microgaming, NetEntEvolution Gaming, Play'n GO, Playson and other popular suppliers. The site features a mobile casino for iOS and Android players. Trada Casino is available in English and is licensed by the UK Gambling Commission and Malta Gaming Authority.

Restricted Countries and Territories

Due to legal restrictions, players residing in some countries will not be able to open an account at Trada Casino. These countries include Australia, Serbia, Sweden, Italy, Spain, and the United States. For the full list, please refer to the 'More casino details' tab.

Mobile Gaming

Players at Trada Casino can enjoy playing their favourite games on any mobile device, on the go. What’s more, users can find numerous popular games such as The Twisted Circus slot, Wolfheart slot, Thunderstruck Slot, and many more favourites.

Security and Fairness

All of Trada Casino’s web pages are encrypted with the industry standard of 128-bit SSL from COMODO, a leading security firm. This technology is the same protocol used by all reputable merchants and banking institutions to keep anyone from reading private information. As such, players can rest assured that their information is safe.

As part of its Isle of Man licensing requirements, Trada Casino has its games routinely audited by independent agencies TST and iTech Labs. These audits continue to show that all of the games at Trada Casino are genuinely random.

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StallCation

Complaints

Read the complaints other players have left for Trada Casino. Learn more about complaints.

Show all complaints
Trada Casino - Ignored gambling regulations and allowed me to deposit and gamble before verification
I opened my Tradacasino account at the end of March of this year, but did not first deposit until late May. On the 27th of May 2019, I first deposited into my TradaCasino account and was able to gamble. 2 Days later, on the 29th of May 2019, I was asked for ID to verify my account. Under the new regulations that came in on May 7th of this year, that is now against the terms of their license. I should not have been allowed to deposit without verification.

I contacted Tradacasino about this via email, and was told that because I opened my account before May 7th, I fall under old regulations and this not eligible for a refund of funds. I believe this to be false. Under the new regulations, all unverified customers need to be verified before being able to deposit. I was able to deposit after May 7th without verification. I believe this to be a clear violation of their license. I have contacted the UKGC about this, and they tell me that I am correct in thinking this and that all customers must be verified regardless of when the account was originally made.

Due to this, I believe I am eligible for a refund on the funds deposited as they should not have been allowed to be deposited without verification anyway.

I have attached screenshots of when I first deposit and when I was asked for ID. I have also attached screenshots of Tradacasino telling me I fall under old regulations. Finally, I have attached a PDF of the email I got from the UKGC explaining the new regulations in detail.

Somebody is incorrect here. Either Tradacasino is underprepared and not fully aware of the new regulations, or the UKGC is wrong in their explanation of the new regulations.

I have resorted to this complaint as I am now being ignored by TradaCasino customer service.
staus Unresolved
£20
Trada Casino - Lost all my trust due to payment issues
Well where do I start... 7 days ago I would have given this casino 5 stars, not only for there game selection but for there customer service (up until recently). everything was going fine until around a week ago I made a withdrawal for £255. It takes around 2-4 hours for them to process withdrawal usually, and then once its processed it goes into my account instantly if I use the TRUSTLY payment method. well this time it never, I received my email telling me it was processed so I go to check my bank and its not there? strange... anyway I go to speak to there live chat agent who tells me ''its definitely processed on our side'' so that leads me to believe it was trustly at fault. anyway I contact trustly via email and also Trada's Banking email address to see if what the next step is.. I get a response from Trada telling me they have cancelled my withdrawal and I need to request it again. anyWAY I do this and it goes through as it should this time round. now 2 days ago I won another £450 and im literally going through the same process literally 1 day after the first situation was resolved. I've now been told this has been an ongoing issue over the holiday period and that I need to wait for them to speak to trustly to sort the issue. so instead of advising there customers that there may be an issue with withdrawals they just don't even bother to acknowledge it and even when it does mess up they don't tell you for 40 HOURS!!! I've lost all trust with this casino i've heard of the saying ''quick to take money but opposite when paying out'' and they have taken it to a different level. they obviously dont value there customers if they did they would have enough respect and loyalty to advise on any 'issue' thats occuring, which in turn would give people the choice before they make a deposit or even withdrawal.
staus Resolved
£450

Complaint Statistics

Resolved 14
Avg. Amount $ 8,798
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
7.5/10 297 reviews

Top reviews from our players

Trada is one of the best online casinos out there. They have all the latest games and the time it takes to withdraw your winnings is fantastic, very quick

That they don't have 24/7 live help and I really really don't like the reverse withdrawal option which I see in quite a few casinos now. And iv found that some of the live help staff seem a bit obnoxious and quick to end the chat

Tradas a pretty good casino i'd say. They got good daily and weekly bonus and the most games I've ever seen on a casino I think. The Support Staff are always very friendly and quick .

One thing that could use improvement is there Software as it takes just a bit longer to load than usual. I also find that I don't hit not nearly as much as any other casino either.

I like that there is a minimum deposit of $5 and that trada has fast withdrawals. Trada offer excellent fair bonuses regularly. It would be more desirable if customers could receive more free no deposit bonuses for being a loyal customer

I rarely get a win. Not often have i been a big winner. I am yet to make a withdrawal hopefully it comes in fast. I dislike the bonuses usually require a deposit of $25 or more

Trada casino has come along way since I first signed up. I get offer all the time whichat first was the one thing I wished they did do. Now they do. also the withdrawal process is fast as lightning amazing casino site just gets better and better each and every week. Trada casino is fast becoming one of the uks best casino sites.

I like the bonus that they give out on the daily promotions calender an if you forget to put your code in before you make a deposit just tell the staff or leave a message an 1 of their friendly staff will add it for you an let you know by email.....

My friend was playing on Trada so I joined to see what it’s like. I like the games and Daily bonuses.
Also I like the quick withdrawal even though there is a limit

Weekly withdrawal limit
Chat not open 24 hours so in New Zealand I have to stay up late at night to speak to anyone. SometimeS it glitches and shuts down the games.

I was first inclined to try Trada after seeing the way their reps Connor and Rachel attended to player complaints, questions and other issues. Being a rather well traveled explorer of the online casino landscape I've often found the staff/support to be the make or break line regarding my initial and continued play at a site. The reps from Trada were seen everyday interacting with players, addressing their concerns, sorting out issues and offering genuine personalities rather than hiding behind a standard copy/paste format. While players may not always have enjoyed or agreed with the responses they received, to me it was clear that the reps seemed determined to operate with integrity, honesty, respect and good humor, rare and admirable indeed.

At first glance Trada certainly didn't appear on par with some of the other giants to be found in the online Casino landscape, as a lone operator they had a custom platform which I found leaving me a touch frustrated as games would fail to load, disconnect, lag and other general nuisances. Some of the more popular game providers were nowhere to be seen and as a Canadian this left me with few options as a number of the providers they did offer had Canada restricted. Luckily while Trada's size was small and their sling appeared ill suited to the task of battling the competition, their aim was true and the points I mentioned were soon resolved.

With an update to the platform most technical glitches were vanquished & shortly thereafter all the usual suspects were found in the lineup, ready for some intense investigation by the players. With daily promotions that offer variety and reasonable wagering (sometimes beyond reasonable and downright generous) a cashback option on every deposit, network & in house giveaways/special events accompanied by prompt and friendly support it wasn't long before my initial impressions were a mere memory. As time passed, some of the industry giants fell, some shrunk in size and status and Trada managed to work it's way onto a small list of sites that I feel comfortable and confident depositing at on a steady and regular basis. While the odds may have seemed greatly against this outcome, had I bet against my early opinions then I would have plenty of profits today for future deposits with Trada ;-)

Same as I dislike any and everywhere, waiting for cash-outs. While Trada is decent about getting withdrawals out same day during office hours (sometimes in moments, sometimes hours) Withdrawals don't occur 24/7 which means posting a withdrawal request during off hours can see the wait time increased by 6-10 hours. It's 2019, I don't wait for buffering, I don't wait for downloads, I don't wait for bank transfers (when using interac emal transfer) I don't want to wait for my winnings.. on the bright side, Trada does have a withdrawal lock option to avoid slippery fingers "accidentally" hitting reverse and spinning away all the wins while waiting for the withdrawals.

It has a great selection of top games and the bonus calendar is pretty cool giving players different bonuses ever day of the week .. it also plays really smooth on desktop and mobile .

If there's one thing I dislike about this site it's my luck lolol but I could say that about every site lol there's nothing really to dislike about Trada

I like your game selection, user Interface and very fast withdrawal proccess. I would like to comment help support which is especially very fast and efficient.

I would like more free spins bonuses for loyal players and overall more promotions. Also waggering requirements when taking deposit bonuses could be a little bit smaller so that its easier to meet those requirements.

No wager free spins/rarely available/, nothing else positive about this casino....just filling up the 150 symbols that are required by the nonsense rules here

So many things....first...the incompetence of staff in general.....made few days hell for me when i try to made withdrawal and they asked me to provide PIC of old card/which i had done already/ a card that doesn't exist anymore! Then asked me for some sort of document from my bank...that proves that they have issued the new card i have used to deposit at casino ......!
bottom line is i haven't spent money since that incident....ohhh and btw after 3 days of torture a manager emailed me to apologize for the mistake they made asking me for all this ...but i have already been to my bank 5 times only for this matter !!!!

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