The Slotz Casino

Refund of 100 euros since 3 weeks

Hello,

This platform, the slotz casino, close my account the 22/04 after a deposit of 100€.
They said that they will refund my 100€ on my bank account with the same methods of deposit i’ve used.
But it’s 3 weeks ago and now i received nothing, i always wait the money.

Can you help me please ?

Thanks by advance

Payment delayed for no reason

€100

I’ve made a withdrawal request of 440€ on 23.4.2026.
Today is 29.4.2026 and my withdrawal is still marked as pending.
My account is verified and so are my payment methods.
I tried to find out what’s going on through casino customers support repeatedly , yet unsuccessfully. I’ve been told that they’re still processing it, despite they are supposed to process it within 24hours . And it’s been six days already. My direct question if there is some problem with my withdrawal remained unanswered.
Thank you very much for your help

Delayed withdrawal with no reason

€440

Hello. I have deposited twice already on The Slotz casino. I was able to go up to 180 EUR and to 50 EUR on two different days. I have requested two withdrawals, one last week on friday which is still pending, and one yesterday which is pending too. The live support and the email support keep coming back with no answers and they just keep telling me that it is going through additional risk and security procedures. I have successfully completed every KYC, including ID photos, proof of address on the first day. On the verification page it says that I dont need to verify anything right now. I'm attaching you the transaction history about the dates and the amounts of pending withdrawals. I also tried withdrawing through different networks, but as I can see it doesn't really make any difference. The live support isn't able to tell me an approximate time frame when it is going to be done and I've had enough. Please let me know if you need any more details about my profile or the transactions or anything that will help in solving the case. Thank you!

Today is 22/4 2026 and I am still waiting for my second withdrawal

€230

Hello Ask Gambler. I have made 2 withdrawals on 5/4 2026 of 500 eur each. One of the withdrawals was paid out on 14/4. Today is 22/4 2026 and I am still waiting for my second withdrawal. My account was verified on 7/4 2026. I have chatted with them 3 times and do not get any direct answers why the withdrawals take so long. But they say that if you deposit and play more to go up in level, the withdrawals will go faster. You see from other complaints that you have received on the slotz that they delay withdrawals for players and they do that so that you can play away the money. They dont even pay 500 eur a week. Kind regards Peppe

Withdrawal locked by conflicting deposit limits and support stalling

It's been nearly 6 hours since Nico

I have a balance of 100,000 HUF on The Slotz Casino. I was informed by support (agent Nico) that I must make a minimum deposit of 8,000 HUF to verify my payment method and unlock my withdrawal.

However, there is a technical contradiction on the site: the VISA/Mastercard deposit limit is capped at 5,000 HUF, making it impossible to meet the 8,000 HUF requirement in a single transaction. Agent Nico confirmed in writing (see attached screenshot) that I would be able to withdraw my full balance once this is resolved.

My case was allegedly "forwarded to the relevant department" over 6 hours ago, but I have received no email and no technical fix. Based on the template answers I am receiving, I believe the casino is intentionally stalling to avoid paying out my winnings. I am requesting that the casino either fixes the limit ws the withdrawal aspromised.

Payment delayed for 17 days

Ft104,090

Hi,

I have now waited 18 days for my withdrawal and I get no update on why there is a delay.

I created my withdrawal on 28/2-2026 and have since then gotten no update or reason on why it has taken so long.

The only answer I get from support is the standard "dont worry it is being processed"

I could understand there is sometimes delays but 17 days without any communication is not reasonable.

Delaying withdrawal without reason again

Hi,
Once again i am experience delays with my withdrawals from Theslotz. It has now been pending sonce 13/2.

For a casino that advertise withdrawals within 24 hours that is unacceptable.

When I try to get any info from livechat they just give me copy/paste answers with no real info.

It is obvious this is just a stall tactic because they want me to cancel the withdrawals.

My account has been fully verified for a long time. No bonus has been used and there is no reason for delaying the withdrawal.

Unpaid withdrawal request

I requested a withdrawals on 30th dec -25, 2nd jan 26, 4th jan 26 and 6th jan 26 all for the max per transaction amount of €500 via Bank Transfer/Revolut. The last withdrawal is still pending with no confirmed payment date. My account is verified after i got asked to send bank details nad mifinity ewallet details after two payments was made (this was accepted 15th jan) and I have provided any required documents. Support has only given generic replies and no clear timeline. They have paid out €500 every monday = once a week until recent one that was today a tuesday 8 dyas after the other. now the last €500 is still pending from the 6th of january.

I am asking AskGamblers to help escalate this and ensure the payment is processed. In a normal time frame. See attachment 1 and 2 from their own terms and conditions not being met or not even accurate (for example max transaction is €500) and it seems weekly €500) And as you can see of the screenshots, 3 withdrawals is processed.

The Slotz - CasinoDelaying withdrawals on TheSlotz

Hi,

I have been waiting for my withdrawal since the 16/12-2025. For a casino that advertise withdrawals within 24 hours that is unacceptable.

When I try to get any info from livechat they just give me standard answers with no real info.

It is obvious this is just a stall tactic because they want me to cancel the withdrawals.

€1,000

The Slotz Casino Complaint Stats

Resolved 12 / 12

Avg. Amount $469

Avg. Complaint Duration 5 days

Avg. Response Time 24 hours

Review this casino

Share your thoughts with other players

Player rating

9.8/10 ● 334 reviews

Top reviews from our players

wohoh32965

9 months ago

10/10

The variety of games here is impressive, with smooth performance and a user-friendly layout that makes it easy to find what you want. Customer support stands out for being prompt and professional whenever assistance is needed. Payments have been handled efficiently, with no unnecessary delays. Overall, this casino delivers a dependable and enjoyable experience.

Dear wohoh32965, Thank you for taking the time to share your feedback with us. We’re glad to hear you had a great time at TheSlotz Casino. Your satisfaction is our top priority. Kind Regards, TheSlotz Casino Team

The Slotz Casino 7 months ago

Selanec

9 months ago

10/10

This casino quickly became my favorite. The amount of games is staggering, the system is easy to navigate, and most importantly, I managed to win and cash out my winnings. Highly recommend!

Dear Selanec, Thank you for taking the time to share your feedback with us. We’re thrilled to hear you enjoyed your time at TheSlotz Casino. We appreciate your support, and we look forward to welcoming you back for more exciting games. Kind Regards, TheSlotz Casino Team

The Slotz Casino 7 months ago

Degax

10/10

I've had a really pleasant time in this casino after joining recently. There was a little hiccup in the beginning, but the support was able to help me resolve it quickly. Since then, it has been smooth sailing. Definitely recommend.

Dear Degax, Thank you for taking the time to share your feedback with us. We’re delighted that you had a great experience at TheSlotz Casino. Your feedback encourages us to keep striving for excellence. Kind Regards, TheSlotz Casino Team

The Slotz Casino 7 months ago

nepehag169

10/10

When I had a question about game providers, the live chat agent answered instantly, with real knowledge — no script reading, no delays, just actual help.

Dear nepehag169 , Thank you for taking the time to share your feedback with us. We're glad you enjoyed your time at TheSlotz Casino. Your encouraging words mean a lot to us and we look forward to your next visit. Kind Regards, TheSlotz Casino Team

The Slotz Casino 7 months ago

noreb52268

10/10

Opened it up one evening, just looking to pass some time. A couple clicks later I was deep into the games, everything running smooth and without a hitch. No clutter, no slow loading, just smooth play from the start. Even when I switched games, it was instant. Had a quick question about verification, and support jumped in right away with a clear answer.
By the time I logged off, it felt like I found a place I could trust to work every time.

Dear noreb52268, Thank you for taking the time to share your feedback with us. We're thrilled to hear you had a fantastic experience at TheSlotz Casino. Your support means the world to us. Kind Regards, TheSlotz Casino Team

The Slotz Casino 7 months ago

tatij13309

10/10

The welcome offer didn’t just give me extra playtime — it gave me a head start. And the surprises keep coming: reload bonuses, free spins, even random cash drops. It’s like the site is constantly finding ways to keep me smiling.

Dear tatij13309, Thank you for taking the time to share your feedback with us. We appreciate your positive feedback! It's wonderful to know you had a good experience at TheSlotz Casino. We can't wait to see you again. Kind Regards, TheSlotz Casino Team

The Slotz Casino 7 months ago

dahem26882

10/10

I had one small hiccup verifying my phone number. Live chat solved it in two minutes. Friendly, real people who don’t sound like they’re reading from a script. That kind of support builds long-term trust.

Dear dahem26882, Thank you for taking the time to share your feedback with us. We're happy to hear you had a great time at TheSlotz Casino. Your feedback keeps us motivated to provide the best service possible. Kind Regards, TheSlotz Casino Team

The Slotz Casino 7 months ago

Pofinop

10/10

I’ve been playing at this casino for a while now. The game selection is solid, and I’ve had no issues with payouts. The promos are decent, though nothing crazy. Overall, it’s been a good experience.

Dear Pofinop, Thank you for taking the time to share your feedback with us. We’re thrilled to hear you enjoyed your time at TheSlotz Casino. We appreciate your support, and we look forward to welcoming you back for more exciting games. Kind Regards, TheSlotz Team

The Slotz Casino 7 months ago

Tanoboy

10/10

I'm fairly new to the gambling scene, but this casino has got me hooked. Plenty of bonuses and so many games, it's almost too hard to choose. In my humble opinion, I think this is the best casino.

Dear Tanoboy, Thank you for taking the time to share your feedback with us. We appreciate your positive feedback! It's wonderful to know you had a good experience at TheSlotz Casino. We can't wait to see you again. Kind Regards, TheSlotz Casino Team

The Slotz Casino 8 months ago

fonok40196