Complaint #10 The Slotz Casino

Withdrawal locked by conflicting deposit limits and support stalling

By Kiki994

1 month ago

It's been nearly 6 hours since Nico

I have a balance of 100,000 HUF on The Slotz Casino. I was informed by support (agent Nico) that I must make a minimum deposit of 8,000 HUF to verify my payment method and unlock my withdrawal.

However, there is a technical contradiction on the site: the VISA/Mastercard deposit limit is capped at 5,000 HUF, making it impossible to meet the 8,000 HUF requirement in a single transaction. Agent Nico confirmed in writing (see attached screenshot) that I would be able to withdraw my full balance once this is resolved.

My case was allegedly "forwarded to the relevant department" over 6 hours ago, but I have received no email and no technical fix. Based on the template answers I am receiving, I believe the casino is intentionally stalling to avoid paying out my winnings. I am requesting that the casino either fixes the limit ws the withdrawal aspromised.

Disputed Casino The Slotz Casino

Reason Delayed payment

Amount Ft104090

Discussion

AskGamblers

• Support Team

1 month ago

Dear @Kiki994,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

The Slotz Casino

• Representative

1 month ago

Dear AskGamblers Team and Kiki994,

We would like to inform you that the technical issue has now been fully resolved on our side.

The deposit functionality has been restored, and the player can now proceed with the required deposit.

To confirm, the minimum required deposit remains 8,000 HUF, which is now correctly reflected and can be completed without issue.

We kindly invite the player to proceed accordingly. Should any assistance be required during the process, our support team remains available.

Should you require any further details, we remain at your disposal.

Kind regards,
TheSlotz Team

AskGamblers

• Support Team

1 month ago

Dear The Slotz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

The Slotz Casino

• Representative

1 month ago

Dear AskGamblers Team and Kiki994,

Thank you for your message.

We would like to confirm that the matter is still under active investigation by our technical team. The issue has been identified and is being worked on with priority, however it has not yet been fully resolved, which is why there has been no new update to share until now.

We would like to assure both the player and the AskGamblers Team that this is not being overlooked or delayed intentionally, but requires technical intervention to ensure the deposit functionality is restored correctly.

To reiterate:

- The correct minimum deposit requirement remains 8,000 HUF
- The currently displayed limitation is part of the technical inconsistency being resolved

Regarding the previously mentioned 3,000 HUF amount, this was incorrect information provided in error and does not reflect the actual requirement.

Once the issue is fully resolved, the player will be notified immediately and will be able to proceed with the required deposit and subsequent withdrawal process.

We appreciate your patience and understanding while we finalize this matter and will provide an update as soon as the resolution is in place.

Kind regards,
TheSlotz Team

The Slotz Casino Complaint Stats

Resolved 12 / 12

Avg. Amount $469

Avg. Complaint Duration 5 days

Avg. Response Time 24 hours

The Slotz Casino Complaints

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Casino delays my withdrawal with no reason

The casino is not processing or delaying my wtihdrawal request made a week ago. This is my second attempt after i was told to play more to get better status. I cancelled my withdrawal , played more, made anew deposit and i dont get points for status. I did a new withdrawal request 5 days ago and they are not processing it.

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This platform, the slotz casino, close my account the 22/04 after a deposit of 100€.
They said that they will refund my 100€ on my bank account with the same methods of deposit i’ve used.
But it’s 3 weeks ago and now i received nothing, i always wait the money.

Can you help me please ?

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Payment delayed for no reason

I’ve made a withdrawal request of 440€ on 23.4.2026.
Today is 29.4.2026 and my withdrawal is still marked as pending.
My account is verified and so are my payment methods.
I tried to find out what’s going on through casino customers support repeatedly , yet unsuccessfully. I’ve been told that they’re still processing it, despite they are supposed to process it within 24hours . And it’s been six days already. My direct question if there is some problem with my withdrawal remained unanswered.
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Delayed withdrawal with no reason

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Today is 22/4 2026 and I am still waiting for my second withdrawal

Hello Ask Gambler. I have made 2 withdrawals on 5/4 2026 of 500 eur each. One of the withdrawals was paid out on 14/4. Today is 22/4 2026 and I am still waiting for my second withdrawal. My account was verified on 7/4 2026. I have chatted with them 3 times and do not get any direct answers why the withdrawals take so long. But they say that if you deposit and play more to go up in level, the withdrawals will go faster. You see from other complaints that you have received on the slotz that they delay withdrawals for players and they do that so that you can play away the money. They dont even pay 500 eur a week. Kind regards Peppe

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Payment delayed for 17 days

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I have now waited 18 days for my withdrawal and I get no update on why there is a delay.

I created my withdrawal on 28/2-2026 and have since then gotten no update or reason on why it has taken so long.

The only answer I get from support is the standard "dont worry it is being processed"

I could understand there is sometimes delays but 17 days without any communication is not reasonable.

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Delaying withdrawal without reason again

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Once again i am experience delays with my withdrawals from Theslotz. It has now been pending sonce 13/2.

For a casino that advertise withdrawals within 24 hours that is unacceptable.

When I try to get any info from livechat they just give me copy/paste answers with no real info.

It is obvious this is just a stall tactic because they want me to cancel the withdrawals.

My account has been fully verified for a long time. No bonus has been used and there is no reason for delaying the withdrawal.

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Unpaid withdrawal request

I requested a withdrawals on 30th dec -25, 2nd jan 26, 4th jan 26 and 6th jan 26 all for the max per transaction amount of €500 via Bank Transfer/Revolut. The last withdrawal is still pending with no confirmed payment date. My account is verified after i got asked to send bank details nad mifinity ewallet details after two payments was made (this was accepted 15th jan) and I have provided any required documents. Support has only given generic replies and no clear timeline. They have paid out €500 every monday = once a week until recent one that was today a tuesday 8 dyas after the other. now the last €500 is still pending from the 6th of january.

I am asking AskGamblers to help escalate this and ensure the payment is processed. In a normal time frame. See attachment 1 and 2 from their own terms and conditions not being met or not even accurate (for example max transaction is €500) and it seems weekly €500) And as you can see of the screenshots, 3 withdrawals is processed.

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The Slotz - CasinoDelaying withdrawals on TheSlotz

Hi,

I have been waiting for my withdrawal since the 16/12-2025. For a casino that advertise withdrawals within 24 hours that is unacceptable.

When I try to get any info from livechat they just give me standard answers with no real info.

It is obvious this is just a stall tactic because they want me to cancel the withdrawals.

Resolved

€1,000

Company holding back payment

I would like to submit a complaint about this casino delaying payments despite advertising they process them within 24 hours.

It has now been 3 days since withdrawal request and nothing has been done on their side despite them advising you to process within 24 hours.

I have deposited numerous times (well over 1000 euro) which they took no problem but are now refusing to pay out my winnings of just 300 euro and 150 euro.

Zero information has been provided by support on what the delay is or any justification other than copying/pasting generic information from the T&Cs on your site. I have had to send around 6 chaser emails just to get generic responses.

I have requested details from the KYC team on what the delay is but again nothing has been provided.

All information requested by me has been provided and account verification has been completed.

This is purely a stalling tactic to process the withdrawal which is not acceptable from an online casino who I have deposited to in good faith.

I am sick of chasing them for a proper update and have advised casino via official complaint and told them I am contacting you.

Can you assist with them paying out.

Thanks

< first name removed >

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€450