Refund of 100 euros since 3 weeks

Hello,

I would like to file a complaint regarding a delayed withdrawal from The Slotz.

My withdrawal was requested on 20 July and is still marked as “Pending”. My account has already been fully verified, and I have received withdrawals from this casino much faster in the past.

I contacted customer support several times by chat and e-mail, but I only received generic responses stating that my withdrawal is under review. They also confirmed that the withdrawal will be completed regardless of further account activity, yet there is still no clear timeframe.

I kindly ask you to investigate this matter and assist me in resolving the delay.

Thank you in advance.

Kind regards,

< first name removed >

Hello. I have deposited twice already on The Slotz casino. I was able to go up to 180 EUR and to 50 EUR on two different days. I have requested two withdrawals, one last week on friday which is still pending, and one yesterday which is pending too. The live support and the email support keep coming back with no answers and they just keep telling me that it is going through additional risk and security procedures. I have successfully completed every KYC, including ID photos, proof of address on the first day. On the verification page it says that I dont need to verify anything right now. I'm attaching you the transaction history about the dates and the amounts of pending withdrawals. I also tried withdrawing through different networks, but as I can see it doesn't really make any difference. The live support isn't able to tell me an approximate time frame when it is going to be done and I've had enough. Please let me know if you need any more details about my profile or the transactions or anything that will help in solving the case. Thank you!

It's been nearly 6 hours since Nico

I have a balance of 100,000 HUF on The Slotz Casino. I was informed by support (agent Nico) that I must make a minimum deposit of 8,000 HUF to verify my payment method and unlock my withdrawal.

However, there is a technical contradiction on the site: the VISA/Mastercard deposit limit is capped at 5,000 HUF, making it impossible to meet the 8,000 HUF requirement in a single transaction. Agent Nico confirmed in writing (see attached screenshot) that I would be able to withdraw my full balance once this is resolved.

My case was allegedly "forwarded to the relevant department" over 6 hours ago, but I have received no email and no technical fix. Based on the template answers I am receiving, I believe the casino is intentionally stalling to avoid paying out my winnings. I am requesting that the casino either fixes the limit ws the withdrawal aspromised.

Hi,

I have now waited 18 days for my withdrawal and I get no update on why there is a delay.

I created my withdrawal on 28/2-2026 and have since then gotten no update or reason on why it has taken so long.

The only answer I get from support is the standard "dont worry it is being processed"

I could understand there is sometimes delays but 17 days without any communication is not reasonable.

Hi,

I have been waiting for my withdrawal since the 16/12-2025. For a casino that advertise withdrawals within 24 hours that is unacceptable.

When I try to get any info from livechat they just give me standard answers with no real info.

It is obvious this is just a stall tactic because they want me to cancel the withdrawals.