Complaint #19 The Slotz Casino

Delayed withdrawal still pending without clear timeframe

By Tousha

1 week ago

Hello,

I would like to file a complaint regarding a delayed withdrawal from The Slotz.

My withdrawal was requested on 20 July and is still marked as “Pending”. My account has already been fully verified, and I have received withdrawals from this casino much faster in the past.

I contacted customer support several times by chat and e-mail, but I only received generic responses stating that my withdrawal is under review. They also confirmed that the withdrawal will be completed regardless of further account activity, yet there is still no clear timeframe.

I kindly ask you to investigate this matter and assist me in resolving the delay.

Thank you in advance.

Kind regards,

< first name removed >

Disputed Casino The Slotz Casino

Reason Delayed payment

Amount €500

Discussion

AskGamblers

• Support Team

1 week ago

Dear @Tousha,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

The Slotz Casino

• Representative

1 week ago

Dear AskGamblers Team and Tousha,

We would like to confirm that there are currently no pending withdrawal requests on the player’s account.

All withdrawal requests have been fully processed from our side, and there are no outstanding payments awaiting action by the casino.

Should further clarification be required, we remain at your disposal.

Kind regards,
The Slotz Team

The Slotz Casino Complaint Stats

Resolved 13 / 13

Avg. Amount $477

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

The Slotz Casino Complaints

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