- Wide range of providers
- Mobile-friendly casino
- Live chat
- Live casino
- Secured with SSL encryption
- Live chat not available 24/7
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Sugar Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Sugar Casino is an online casino where members can enjoy a range of games. These vary from video slots and table games to live games. The casino is also home to multiple platform providers which include Microgaming, NetEnt, Play’n GO, Betsoft, Quickspin, Pragmatic Play and Evolution Gaming.
The site can be reached instantly or on the go and is available in several languages. The casino is licensed and regulated by by the Kahnawake Gaming Commission.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here. These include players from the United States of America, US Virgin Islands, Greece, United Kingdom, Ivory Coast, the Netherlands, Slovenia and Hungary. The full list can be found under ‘more casino details’.
Mobile Gaming
Members can also access Sugar Casino on the go through most smartphone and tablet devices running on iOS and Android. No app is required since members can simply log in through a mobile browser to access a large selection of the casino's games.
Security and Fairness
When it comes to security the casino uses 128-bit SSL encryption to keep players personal and financial transactions secure.
They also use a random number generator to keep their games fair and random.
- E-Wallets 0-48 hours
- Bank Transfers 4-6 days
- Card Payments 4-6 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
There are plenty of video slots for members to enjoy here for those who like spinning the reels. Members will find titles from leading names like NetEnt, Microgaming and Play’n GO. They can filter games by provider, use the casinos A-Z filters and use their search engine. Titles include the Starburst Slot, Neon Staxx Slot, Mega Moolah Slot and Finer Reels of Life Slot.
Those who like table games will also have a vast variety to choose from including variants of both blackjack, roulette and other classic games. These include Spanish Blackjack, American Roulette and Baccarat.
In addition to that, members can also enjoy a selection of video pokers for those who like betting with cards. These include games like Joker Poker, Deuces and Joker and Double Joker.
Live Casino
Players who like betting with live dealers can enjoy the live casino here hosting games from numerous providers like Evolution Gaming and Ezugi. Members can pick from a selection of live rooms like Live Roulette, Live Blackjack and Live Baccarat.
Support
Players who need assistance can use the casino's live chat facility which is available 7 days a week, 10:00 – 23:00. Support can also be reached by email and an online contact form.
Complaints
Read the complaints other players have left for Sugar Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear Mony, Thanks for your review! We're constantly striving to improve, and is nice when we hear that we've done enough to inspire a positive feeling in our players. We are extremely happy that you are satisfied with our platform, our games selections and promotions... we are continuously looking for the best games in the industry. Regarding the account verification process time, you should know that we are working very hard towards speeding up the process. Thanks again for your words and we hope that you will keep to have a great experience with our casino moving forward! Sweet regards Sugar casino
Nothing, hate that casino because I get spam emails that cannot be unsubscribed (from *replyinfowins.com). Looks like any other cash grabbing casino out there
Get invites for welcome bonus for this casino, approx 2/week. Unsubscribe does not work (which is against the law actually). If someone from that casino reads this, please take appropriate measure
Hello MARATHON, We are sorry for your disappointment. We have made changes in our system and the issue is no more exist. Even you can unsubscribed from our promotions by clicking on unsubscribed link which you can see bottom side of the promotions emails. Sweet Regards, Sugar Casino.
Ok games and some good providers.... That was it..
I did contact the live support one time to tell them they should remove me from any subscribed list (email, sms...) afterwards still got sms. Then I tried it another time, chat said it is done and STILL got sms. The third time I tried, nobody answered. So I wrote an email to support, told them to completely close my account. After 3-4 days still dont have an answer, account is still open and I still receive sms. There isnt even an Option on the side to at least remove me from the lists myself, neither to close my account.
Hello BENJOO1337, We are sorry for your disappointment. We could see that your account has been closed in 2019 upon your request even you are unsubscribed from our promotions which you got the confirmation via email from our team. Sweet Regards, Sugar Casino.
Not much, some games are ok.
Got some winnings at first session.
Finnish translations made with Google Translatior and worse than spam mails.
Withdrawal made very difficult!
Still withdrawal pending. Every other casino accept bank statement as address proof. Or at least online bills.
This casino say they accept ONLY paper bills.
In Finland there has been over 10 years possibility to get all bills online.
Seems to be excuse to not do payouts. Hope to get money out some day. Now have sent them pay check, tax letter and governmental letter, passport, bank statement (address visible) and screenshot from internet bank....
Hello MUSTAJASKA, We are sorry to hear that you had been disappointed with our withdrawal procedure. We have made many changes in our services and KYC procedure which is easy and quick. We can make sure that you won't face the issue like this in the present. Sweet Regards, Sugar Casino.
I need to give just some words about this casinos welcome bonus.
They have really good welcome bonus i think at least. I did get 3 deposit bonuses with 100% match bonus and freespins. I did lost on my first bonus and second but on my third, I managed to win back my money. What I liked most about this casino was that freespins from welcome bonus was wager free.
Support does not work 24/7. I do work all day long so i would suggest casino to have support open for players thats play on night as well.
Hello SOKOLEE, We are sorry for the delay in reply. Thank you so much for your positive feedback. We're really glad to hear that you are happy with our welcome bonuses. We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. We are providing chat support from 10h00 to 23h00 CET for the moment but we will forward your request to our relevant department and they will definitely try to improve this as soon as possible! Sweet Regards, Sugar Casino.
Wager free bonus spins are great since those are quite rare! Overall everything is OK with this casino, but this kind of "service break" is not acceptable...
I haven´t been able to login in to my account in whole day!
I have tried o log in with my phone and other computer.
Having error "Login failed! System error!".
I can´t even open any game, having basicly the same error "Error loading game!
System error! Please contact our support!"
i am not very happy, since I have my first deposit bonus spins still unused...
Hello HARTZA59, We are sorry for your disappointment. You can always check with our Live chat support so that they can check the issue and assist you accordingly. Sometimes, there will be a technical issue but we always try to resolve the issue as quickly as possible. Sweet Regards, Sugar Casino.
Mobile casino find button doesnt work. Account profile doesnt work. Verify doesnt work ( I had send over 20 document ). Dont try.
Hi Pasi, Thank you for your review. Let me divide it into three parts: 1. ''Mobile casino find button doesn't work.'' Our mobile version works without any noticed issues. Would you be please so nice and contact our chat support with better explanation? Button for finding games works just fine thought. 2.''Account profile doesnt work'' As I can see you did not filled in your address and other information correctly during registration and our chat support changed it for you as players cannot change their personal information themselves due to verification procedures. To change your address, we require the proof of it as well to be able to process your payment later on. In your case as no address was filled before we were able to change right away as you sent us documents at the same time. 3.''Verify doesnt work ( I had send over 20 document ). '' Your account has been verified within 30 hours after you sent us your documents. We are sorry for this small delay as we make sure you will not wait that long next time. I hope that I made all your points clear and that you will not have any other issues with our services in the future. Your are always welcome to contact out friendly support, they will be more than happy to assist you with anything. Have a good day, Your SugarCasino
Better don't play here, sorry for this clear statement. This is the updated review from my review in june this year.
Good games offer. Member of a trustful group of casinos.
Well....for a not longer newbie casino they have several problems:
Withdraw times too long.
Live support not really helpful...and sometimes just ignore you, greetings to naome^^ (but fast and friendly the most times).
It seems they don't like it, if you deposit and withdraw to often^^....if you do this, they don't let you use the most used methods, like neteller and skrill, and punish you to use bank transfer or somethings like this!!!! When you ask why you can't use neteller...you never get a reply..not in the live chat and not from the "financial department" lol^^...so it seems its just a politic to get your money in the casino.
Dear Germanplayer, Thank you for taking the time to review our casino! To start with the positive side; I'm happy to see that Naome is mostly fast and friendly - I do apologize if sometimes our support takes a bit too long to answer, as you know we like to take care of our clients properly and our chats might be a bit longer than usual...therefore you might need to wait slightly longer than somewhere else. I'm a bit more surprised about the payment methods as we do not "remove" payment methods form players when they win - that would not be in our interest to use only wires to pay our clients :-) If you do not have access to Skrill or Neteller, it might be due to the fact that you did not use those methods to deposit? Or your accounts are not verified and we are unable to send the funds to those methods? And finally did you check the country restrictions of those methods? I really hope that we will manage to let you change your mind about us! Thank you again for your review, Best Regards, SugarCasino
Many games options, support and account Verification are fast. I always like to use match bonus, this is the one casino offers many kinds of deposit bonus. I like it.
I made 100 euros deposit and got 150% first deposit bonus, but couldn't manage to finish the bonus wagering. Then I made second 100 euros deposit and got 125% deposit bonus, luckily finished the wagering and I have made withdrawals requests, withdrawals are still pending.
Let's see how my withdrawals process will be, then I will know more about this casino. Hopefully it's a trustful casino!:)
Dear Sarayang, Thank you so much for taking the time to review our Casino! Congratulations on your winnings! Best Regards, SugarCasino
Ok, Sugar Casino is all in all a trustful place. The group has many other casinos and you can play here safely.
Nice offer from games
Various promotions
Payout Rate is good
Payout times are various... in the week nearly instant, at the weekend I think they dont process payouts
customer support is 24/7
I can recommend this casino, but there are better places for sure
Its a new casino but they must really change some things very fast:
Customer support is always available, but the most agents give you dumb copy and paste answers and tell you "write an email to the department in charge"
Technical department doesnt work at weekends *lol.....unbelievable i think
Bonus offers are good, but they doesnt work correct ( you get it, but you must always beg for it)
Reaction time from the email support is also too various ( i think not enough qualified personal)
Withdraws are not processed at the weekend
Dear germanplayer, Thank you very much for the time you took to review our casino! As you said as a new casino, there is always things to be improved and we are working hard on it! The payments should be available 7/7 very soon as our payment team is growing from July! For the customer service, we are also applying now new training methods, professional conferences and personalized training sessions. Hopefully, you'll see some nice changes in the next few weeks! Thank you again for reviewing our platform! Best Regards, Sugar Casino
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Joined this casino 15.09. Very good sign up bonus 3x100% matched and wager free spins.
Wagering 36x on bonus amount. €4 max spin in bonus money.
Good selection off games and not to many restricted ones in bonus.
Have live chat support.
Documents took 24 hrs to verify.
Cashout a little longer but have had 2 paid already and waiting on 2 more.
Nothing to really dislike about the casino, a bit more transparency with vip levels would be nice.
More new Blueprint games and BTG.
Some very negative reviews about this casino around, I don’t know if it’s the same management/owners now as most reviews where 2015-2017.
Some reputation management is needed.
All in all a very good casino to play at and withdrawals are fast once verified.