Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications


Mark all as read

Settings

What's new Promotions Notifications
What's new Promotions Notifications
Reviews
section image
section image

Closed

Sugar Casino is closed, please try these instead:

Stake.us Social Casino
9.9 /10 3
Crown Coins Casino
9.8 /10 3
Rolla Casino
9.7 /10 12
Yay Casino
9.6 /10

Sugar Casino

Player Rating 49 reviews
5.3/10
49 reviews
Complaint Response 45 complaints
2 days avg. 45 complaints
What we like
  • Wide range of providers
  • Mobile-friendly casino
  • Live chat
  • Live casino
  • Secured with SSL encryption
What we don’t like
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Sugar Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.sugarcasino.com
Established
2015
Licences
Kahnawake Gaming Commission
Affiliate Program
Languages
English, Finnish, German, Norwegian, Japanese, French
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino

Sugar Casino is an online casino where members can enjoy a range of games. These vary from video slots and table games to live games. The casino is also home to multiple platform providers which include Microgaming, NetEnt, Play’n GO, Betsoft, Quickspin, Pragmatic Play and Evolution Gaming.

The site can be reached instantly or on the go and is available in several languages. The casino is licensed and regulated by by the Kahnawake Gaming Commission.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States of America, US Virgin Islands, Greece, United Kingdom, Ivory Coast, the Netherlands, Slovenia and Hungary. The full list can be found under ‘more casino details’.

Mobile Gaming

Members can also access Sugar Casino on the go through most smartphone and tablet devices running on iOS and Android. No app is required since members can simply log in through a mobile browser to access a large selection of the casino's games. 

Security and Fairness

When it comes to security the casino uses 128-bit SSL encryption to keep players personal and financial transactions secure. 

They also use a random number generator to keep their games fair and random.

StallCation

Complaints

Read the complaints other players have left for Sugar Casino. Learn more about complaints.

Show all complaints

Complaint Statistics

Resolved 38
Avg. Amount $ 2,607
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player rating
5.3/10 49 reviews

Top reviews from our players

Sugar casino is a casino that I have played only once and probably last time in my life. I learned about the casino many months ago when I found out an offer they had for some free spins on Starburst for registering the account. So I made my account here and claimed the free spins and had some fun with them.

Sugar casino has mainly slots from Microgaming and NetEnt which is ok as they are my favorite slots providers. The casino has a girlish design as it has pink layout and with many candies. Anyway I checked their welcome offer which seemed good. They offer the typical 100% deposit bonus plus 55 free spins on Starburst with a wagering requirement of 35 times the bonus amount. I liked these terms and since I was eager to play I made my deposit.

Unfortunately I made the mistake not to read the terms carefully of the promotion and the casino overall, a typical mistake I make when I do not want to sacrifice 10 minutes to read the terms and I always come losing. I will explain this later.

My slots session went great, I had some good wins on Victorious, Jack Hammer and Immortal Romance and managed to complete the wagering with 90 euro balance left so I thought I should check the terms better in order to withdraw, just to read about withdraw timeframes, verification papers, ways of withdraw. I also had the free spins on Starburst which would be in my account the next day .

Then I realized the mistake I made not reading the full terms before depositing. The casino has some of the unfriendliest to the players rules. First of all they have a max cashout only 10 times the deposited amount which I believe is the lowest ever. Also the free spins were only for a few countries and I was not eligible for them. Finally after 30 days inactivity the take 5 euro from the balance which I believe is common stealing.

I was furious of these terms so I asked to withdraw and never played here again. At least they were ok with my withdraw and the money were fast to my e wallet.

Dear stars_cream, Thank you for reviewing our casino! We are sorry to hear that you've been disappointed with our withdrawal procedure. We took note of your review and will make sure to display our Terms & Conditions is a clearer way. As a new casino, we still have a lot to improve and our players opinion are the best way to do so. Hopefully, you'll see some nice changes in the next few weeks! Thank you again for taking the time to review our platform, Best Regards, Sugar Casino

user avatar

It's name. The games offered, unfortunately this is were it ends.

Deposited, played for a while and won. Literally as soon as tried to withdraw my account was frozen. I was advised they did not accept players from the uk but managed to allow full deposits as well as sign up with uk address without mentioning this. Complete con, steer clear.

Hello THEBIGFELLA3, We are sorry for your disappointment but UK players are not allowed to play in our casino according to MGA guidelines. Even we don't have UK country's name in our registration page to create the account. We suggest all the players to read our T&C carefully before registering. Sweet Regards, Sugar Casino.

user avatar

They have a really really good games selections including some that you don't find everywhere like Dragon King.

They don't give a no deposit bonus but they often give good deposit bonuses though.

Hello HELMUT21, We are sorry for the delay in reply. Thank you so much for your positive feedback. We're really glad to hear that you are happy with game selections. We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. We apologize that we didn't offer non - deposit bonus but here is a good news that now we are offering a non deposit bonus too as per player's eligibility. Sweet Regards, Sugar Casino.

user avatar
Inactive user
5/10

Registered using the exclusive ASKGEXCLUSIVE 150% bonus code, which was added without any problem.
http://www.askgamblers.com/bonus/welcome/sugar-casino-150percent-to-eur-usd-gbp-300-2400-nok-2700-sek/

The + 55 Free spins on Starburst included in this exclusive offer were NOT given.
http://www.askgamblers.com/bonus/welcome/sugar-casino-150percent-to-eur-usd-gbp-300-2400-nok-2700-sek/

Dear Jan, Thank you for reviewing our casino! The free spins on first deposit are credited the day after as per our promotion. Please feel free to send me your username and i will absolutely check this for you. Thank you and Happy Holidays. Andrea Sugar Casino Representative

user avatar

Very slick casino. Support staff are excellent and withdrawals are extremely quick. 10/10

Hi ozhsv, Thank you so much for the feedback provided! We hope to see you soon :) Happy holiday! Andrea Sugar Casino Representative

user avatar

I joined Sugar casino more than a month ago. I saw they were giving free spins upon registrations and since I love free bonuses, I decided to take that chance. They have Netent, Microgaming and few other softwares as their gaming providers, so I was interested in them a lot. Unfortunately after registration I couldn't find the free spins in my account and after spending time with live support I was told that residents from my country aren't eligible for no deposit bonuses. There wasn't much info about them and they weren't on AskGamblers yet, so I didn't play there after.

When they landed on AskGamblers, I saw that AskGamblers have really nice exclusive bonus, but since I was registered, I wouldn't get it. They also have 100% match bonus which is a standard offer, but what in my opinion is bad is that all of the match bonuses had max cashout at 10x deposit amount. Imagine, the minimum deposit for welcome bonus is 10€, if you deposit so little and still hit nice win, you can only withdraw 100€. Many times I've had luck with very small deposits so I decided to deposit here to try them, but didn't take any bonus.

I made a 30€ deposit and informed live chat that I don't want any bonus to play with. Then I went to play Riviera Riches. I like this game a lot but I never seem to play it so this was a great time. I played with 0.30€ bets per spin and soon after I triggered free spins with 10x bet win. Overall I played around 400 spins, got two more free spin rounds and one bonus round. Although only once I had a decent win of 50x bet, I still managed to increase my balance for about 20€.

After that I went to play Immortal Romance. I started to play with 0.60€ bets and it took almost half of my balance to get free spins round. It paid around 20 x bet, so after the bonus round I lowered my bets to minimum. I played IR until my balance dropped down to 10€. I couldn't get any decent wins, higher than 10 x bet, and even once I had Wild Desire, but the spin was empty. 10€ I spent on Neon Staxx, but I lost it very quickly.

I had a good time at Sugar casino and I think they are decent casino. The support is good and easy to reach, also the game selection is really large so there's plenty of game choices (including live casino). But I do have some questions about their bonuses and the max cashouts, so I, personally, wouldn't take any bonus there, but for others would recommend to read terms very carefully before claiming them.

Hello BLONDIE, We are sorry for the delay in reply. Thank you so much for your positive feedback. We're really glad to hear that you are happy with our Support & our game selections. We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. Our welcome bonuses comes with wagering requirement, as soon as you complete the wagering requirement, you can withdraw all the winnings. Just make sure to follow the bonus terms when you play with an active bonus. Sweet Regards, Sugar Casino.

user avatar

There is nothing good to say about this site in my opinion

Avoid this site! This site is very poor, poor customer service, I currently has an issue and am waiting for more than £400 which has now been delayed by 2 weeks. There is no contact number to call and live chat and emails get ignored.

Hello JOSSEEPH, We are sorry to hear that you had been disappointed with our withdrawal procedure. We've made many changes in our services and withdrawal procedure is more quick now as compare to previous. We apologize for your disappointment with our support. We have improved our services and giving priority to all our players. We are providing Live chat support from 10h00 to 23h00 and Email support 24*7 for our customers instead of Calling Support. Sweet Regards, Sugar Casino.

user avatar

Sugar casino is one of the newest casino I have came across and what made me to open my account there is their free welcome bonus of 11 as I recall free spins on Starburst slot. Ok the number of the free spins wasn't the thing what have attracted me, but the winnings from those free spins, were no wagering at all. 10 free spins, specially on Starburst game are nothing, but as I always say you never know and the fact that this game has saved me a lot of times, meaning boost my balance, so I thought I could give it a try.

The thing I didn't like or let say thing, is their casino license, I have never been so much fan of Curacao one, because I had very unpleasant situation whit some of the Netent casinos with above mentioned license, so always play with caution in casinos such as this one. Well I am not saying they are not trusted, but still having only that license I always as I said play with caution. The second thing I didn't like is the maximum cashout from the first deposit and if you are willing to take their bonus, the maximum toy can withdraw is X 10 your deposit made, well that's a bit unfriendly for us players.

But because I wanted to be sure about the bonus, I asked the support and was explained that, while the player plays and keep winning and if the bonus doesn't get touched, then the player doesn't have any restrictions of the bonus, then you are allowed to withdraw any winnings, so not obligated to their X 10 the deposit made.

As for my playtime there, I can say I had more fun with those 11 free spins on Starburst, because I managed to pop my balance till 11 euros, played Starburst slot till the end and lost it all. After I used their free offer, maybe few months went by when I decided to make deposit and take their bonus. I got the deposit bonus and the 55 free spins played for a while Piggy Riches and lost it all. The next day I used those 55 free spins, but didn't do anything with it, even they are without any wagering. So far they seem as a decent casino, I like the fact that there is no complaint or negative comment about these guys, but only the time will tell will they remain the same, good luck!

Hello KATEMAK, We are sorry for the delay in reply. Thank you so much for your positive feedback. We put a lot of effort into creating the best casino possible with a nice, entertaining environment. A place where our members can come to have a fun time and the best gaming experience possible. Sweet Regards, Sugar Casino.

user avatar

The first thing I have noticed about this casino is the list of the Restricted Countries. The list is actually quite long and there are even 126 countries although in the world there are about 200 countries. This means that players from more than half of all states in the world are not welcome at Sugar Casino. However, my country is not on the list and I made an account at the casino.

This is one of the newest online casinos which was founded in this 2015 year. What is most important to me when choosing some casino are the following 3 things: fast cash-outs process, a good live chat support and a bonus offer.

Sugar Casino has a pending time of 24-48 hours. Payments on some of the E- wallet service are from 0 to 48 hours. This means that for the cash-outs you can wait from 24-96 hours. The cash-outs process here is not fast.

On the other side, their live chat support passed my test. They have a fast and good live chat support.

Now, a few sentences about the casino bonus offer. Their standard welcome bonus comes with a bonus percentage of 100% + 55 free spins on Starburst slot. The wagering requirements are 35 x bonus. It's not so bad but the max cash-out is limited to 10x your deposit. Exclusive for players who will register via the link here on the AG, the casino offers a bonus with a higher percentage (150%) + 55 free spins on Starburst. In this bonus too, the max cash-out is limited to 10x deposit and the wagering requirements are some higher and they amount 45 x bonus. There is also a bonus on the second deposit and a number of bonuses for regular players.

All in all, the bonus offer is not too bad but could be better. Sugar Casino did not impress me with anything but however it will get a positive rating from me. For Sugar Casino I give 6 out of 10 possible stars.

Dear LilianInThaHouse, Thank you very much for your review, any feedback it really helps improving our casino. The list of restricted country will be modified and we are planning to have new promotions available soon. Best Regards, Andrea

user avatar

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.