Stake Casino

My stake account has been suspended and withdrawals are locked. I currently have 3601 USDT in the account. When I contacted their account team to inquire why my account was suspended and why I am unable to withdraw my own funds, they informed me that I need to resubmit documents for verification and only after this process will I be able to access my funds my account. Was already verified previously despite this I agreed to cooperate with them and submitted all the required documents including my identity proof, a selfie and all documents which they asked. After making me wait for over a week they rejected my identity document and selfie and are now demanding that I provide a passport for verification.

The issue is that I do not possess a passport, my account was already verified using other identity documents in the past and now they are making unnecessary excuses insisting on a passport to verify my account, I have explained to them multiple times that I do not have a passport and cannot provide one as I have never applied for or obtained one, despite this they continue to respond rudely and insist that I must submit a passport to withdraw my funds.

They have now stopped replying to my emails and this situation is causing me significant financial stress and I am deeply concerned about accessing my hard earned funds. If AskGambler platform can help me in resolving this issue I would greatly appreciate it, please help me.

Stake Username < sent to the casino >

I made a cryptocurrency deposit (USDT) to my Stake account and placed a sports bet, which was successfully settled.

After attempting verification, my account was permanently restricted. Stake stated that the decision is final.

I am not requesting account reinstatement. I am requesting the return of my deposited cryptocurrency funds, which remain on my account balance and belong to me.

Stake has refused to allow withdrawal of my crypto balance without providing sufficient justification for retaining my funds.

I respectfully request assistance in recovering my deposited funds.

Kind regards,

Username: < sent to the casino >

Email: < sent to the casino >

My Stake account got suspended on November 16, and now I can’t withdraw my funds. I’ve got 1,975 USDT in there that I worked hard to earn, but they’re still holding it. I’ve already sent them all the documents they asked for, but I haven’t heard back yet. I’m really worried and just want to get this sorted out please help me

username : < sent to the casino >

My account has been placed in withdrawal-only mode, yet I am still unable to withdraw any of my funds. Every time I attempt to make a withdrawal, I receive the message: “Sorry, you currently cannot do this. Please contact support for further assistance.”

I have already completed Level 3 KYC, even though, according to your own policy, withdrawals are allowed from Level 2 onward. Despite meeting and exceeding the verification requirements, my access to my own funds is still being blocked without any valid explanation.

I have repeatedly contacted support through email and live chat, but I am being completely ignored. No one is providing a reason, a timeline, or any kind of proper response. My account is locked, my funds are inaccessible, and I am left with no support from the Stake team.

This situation is unacceptable. I have fulfilled all verification obligations, and yet I am being prevented from withdrawing the balance that rightfully belongs to me. I need a clear resolution and immediate access to my funds.

October 5th,

I deposited 8,000 in USDC to my stake account. I turned it into 122,000 on October 6th. I successfully made one withdrawal of 50,000 which went through successfully. I then made another withdrawal of 55,000 which didn't go thru. A few minutes later, my account was suspended and then was told to contact support. Support told me they suspected me of breaching terms and conditions, which first of all I never did. I understand they have the right to ask for KYC and was told to do level 1, 2, 3 again and then send an email to their contact or etc. I submitted 2, confirmed with the support chat it was good. They said yes, then I was told to do 3. I did that, and then I was told to receive an email from Veriphy or etc to submit my ID again, which was the same as Level 2. I did it this time, and suddenly they reject the SAME ID's THEY ACCEPTED FOR LEVEL 2 and permanently close my account. 72,000 is stuck in the account which is a lot of money and I would like it back.

I firmly believe I won too much money that day, and the casino is tryna screw me over 72,000.

Hello,

I would like to file a complaint against Stake.com.

Account name: sent to the casino

Date of registration: [16.08.2025]

Deposit amount: [9902 USDT]

Payment method: [crypto transfer]

Issue:

I registered on Stake.com and made my first deposit. After placing my first bet, my account was suddenly restricted and I was asked to complete KYC verification.

I submitted my real personal documents, but the casino accused me of providing “fake documents” and permanently blocked my account. They refuse to return even my initial deposit.

I asked them for evidence of their claim, but they have not provided anything. I believe this decision is unfair and unjustified.

Request:

I kindly ask for assistance to resolve this issue and to recover at least my original deposit.

Thank you for your help.

Summary of Events:

I was recently informed that my account(s) were suspended due to alleged multiple account usage.

Upon contacting support, I was told I could select one main account to continue playing on if I completed KYC levels 1–4 on that account. I complied fully and verified my main account.

Despite following these instructions, I have now been informed that both accounts are permanently banned.

I currently have $1,800 in my account (username: snoopdog1f) which I deposited and earned through gameplay.

I am now unable to access or withdraw these funds.

Why I believe this is unfair:

Support previously confirmed I could keep one account if I passed KYC verification, which I did.

My funds are from deposits and legitimate gameplay. They were not obtained through fraudulent means.

Eddie, representing Stake, has publicly stated that Stake does not withhold player funds — yet my funds remain inaccessible.

I am currently in a financially difficult situation, and this withholding has caused significant distress.

To Whom It May Concern,

I am writing to file a formal complaint regarding a highly concerning incident that occurred on my Stake.com account, resulting in the denial of a legitimate win on Live Roulette and an inexplicable deduction from my balance.

On 14-07-25, at approximately 5:15pm EST, I was playing Live Roulette on Stake.com. My account balance at the time was a precise $500.00. I placed a single bet of $500.00 on "Black".

The spin concluded, and the ball landed on number 31, which is a black number. According to the rules of Roulette, this should have resulted in a winning payout, doubling my $500.00 bet to $1,000.00.

However, immediately after the spin, instead of receiving my winnings, I was presented with an error message stating: "Not enough funds." This message was perplexing, as my balance clearly showed $500.00 at the time I placed the bet, and the bet itself was accepted.

To make matters worse, upon checking my main account lobby balance directly after this incident, my balance had inexplicably changed from $500.00 to $499.99. It appears as though a single, unexplainable penny ($0.01) was deducted from my account at the exact moment I should have received my winning payout, effectively triggering the "not enough funds" error and preventing my legitimate winnings from being credited.

I promptly contacted Stake's support team via live chat (and subsequently via email), and the issue was escalated. I received a response from a representative, BrankoV, who stated that the issue was due to "the balance on the provider's end will always be rounded to two decimals and if you have for example $4.4999 on your balance, it will be rounded to $4.5, but if you try placing a bet with $4.50 or go all in, it will be rejected due to insufficient funds." They then claimed they were "unable to compensate by crediting potential winnings since no funds were deducted from your account for the bet in question."

I find this explanation to be entirely inconsistent, illogical, and unsatisfactory for the following reasons:

Initial Balance Integrity: My account was funded with a perfectly round $500.00. There were no underlying decimal points that should have resulted in a "499.9999..." scenario.

Bet Increment Integrity: All my subsequent bets (and previous activity) were in precise $0.01 increments (e.g., $0.01, $0.02, $0.50, $1.00), meaning my balance should always remain at precise two-decimal places. It is mathematically impossible for my balance to have organically reached a state requiring such a complex rounding explanation.

Timing of the Error: The $500.00 bet was successfully placed and accepted, indicating sufficient funds. The "not enough funds" error only appeared at the point of the winning payout, after the winning outcome was determined. This strongly suggests a system malfunction or synchronization issue at the point of crediting winnings, not a pre-existing insufficient balance due to rounding.

Denial of Winnings: The casino's claim that "no funds were deducted from your account for the bet in question" is misleading, as the issue isn't about the original $500 bet being deducted (it was accepted), but rather about the non-payout of the winning bet due to a phantom balance error, which then mysteriously caused my balance to drop to $499.99.

This situation indicates a clear technical fault or an erroneous interpretation by Stake's support team. I believe my winning bet was legitimate and should have been paid out. The provided explanation does not explain the discrepancy, the phantom deduction, or the denial of my winnings.

I am seeking a thorough re-investigation of this incident, focusing on the actual technical logs of the Live Roulette game at the specified time, and the immediate crediting of my winnings of $500.00 (representing my original bet being returned plus the winning amount).

Thank you for your attention to this critical matter.

Sincerely,

< personal information removed >