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Spinia Casino

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 108 reviews
8.8/10
108 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints
What we like
  • Fast withdrawal times
  • Top-tier software suppliers
  • Mobile-friendly design
  • Live chat open 24/7
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Spinia Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.spinia.com/
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Polish, Russian
Casino Type
Instant Play, Mobile, Live Casino

Spinia Casino is an online casino with a large selection of popular online slots, table and live dealer games powered by trustworthy suppliers such as NetEntPlay’n GO, Pragmatic Play, amongst others. Spinia Casino is available in a number of world languages including English, Swedish, Norwegian, Finnish and German. With its sleek and stylish design, the casino offers a range of games clearly divided by providers. The casino is licensed by Malta Gaming Authority.

Restricted Countries and Territories

There are some country restrictions in this casino and opening an account at Spinia Casino is not allowed for residents coming from countries such as the United States, Italy, Australia, France and many others. Detailed information on restricted countries and territories can be found under ‘More casino details’ section.

Mobile Gaming

Those who like playing on the go will find more than enough options at Spinia Casino since they are fully optimized for mobile devices like Android and iOS. Their mobile casino relies on state-of-the-art technology created to take players on an ultimate gaming journey.

Security and Fairness

At the moment, Spinia Casino does not use encryption techniques to guarantee that players’ personal information is safe and secure even though the use of 128-bit SSL is mentioned in the Terms and Conditions section on the casino website.

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StallCation

Complaints

Read the complaints other players have left for Spinia Casino. Learn more about complaints.

Show all complaints
Spinia Casino - Bonus for new level denied with absurd reason

On February 16th 2021 I reached the VIP level status "Rookie" at Spinia casino. The Rookie level promises 5 Euro bonus and I indeed received a notification during my gameplay that I have received 5 Euro for reaching that level. Since there were no 5 Euro in my account I contacted the support in the chat. Joanna told me that I had disabled bonuses in my account - something which the support at Duxcasino had already said when they didn't add the bonus of 10 Euro after completing level 1 (at Duxcasino). I tried to explain that the only option to enable or to disable bonuses is when depositing. Since the level bonus has nothing to do with a deposit but only with wagering money (1000 Euro in this case), I wanted to receive the promised bonus. Joanna repeated that I had disabled the bonus function and would only receive future bonuses but not the 5 Euro for my new level. She also refused to connect me to a supervisor. One hour in the chat with her without any success.

Later I talked to Jim who checked my account and he then told me that my bonus will be added within the next 24 hours. When I asked him about what Joanna told me he just all of a sudden gave the same answers that Joana gave me. He too refused to connect me to a supervisor and also told me that only future bonuses can be given to me because I had deactivated the bonus option "in my account/profile" - which actually is not in my profile but only in the deposit window.

At that point of time I thought that when enabling bonuses in the deposit window I would have to take the welcome bonus. Turns out that the welcome bonus has to be activated with a bonus code, yet I thought it would be automatically added since it's that case at Duxcasino and N1. Over there, deposit bonuses can't be deactivated when enabling the bonus. The different deposit bonuses can't even be chosen and I had to contact the support several times when depositing at Duxcainso.

Anyway, due to that I was sure that the welcome bonus would be added automatically when enabling bonuses in the deposit window.

Aside from that there is no hint whatsoever in the bonus rules or in the general T&C that the player has always to enable bonuses in the deposit window in order to receive a bonus for a new level. The option to disable or enable a bonus can only be found when depositing. Since there is no hint or rule that this option has to be enabled nobody can know about it. What does a deposit have to do with bonuses that are independent from a deposit? It seems that Spinia tries to defraud me of my earned bonus for reaching the new level.

I'd like to get the 5 Euro now, especially since I received the notification from Spinia while playing Starburst that I have won 5 Euro for my new level.

I attached the chat files as text documents. Please let me know if you prefer the chats as Screenshots.

staus Resolved
€5

Complaint Statistics

Resolved 5
Avg. Amount $ 673
Avg. Complaint Duration 3 days
Avg. Response Time 1 day

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Player rating
8.8/10 108 reviews

Top reviews from our players

Good variety of games, clean site. Lot of methods to deposit and the wins can be great as well. I appreciate the choice in different games which is cool.

Waiting for payout for ages! Very slow. Status over a week on “pending”
What is very annoying is the computer chatbot. Standardized answers; customer service can’t help you. Even with emails same lines every time. No descent manner to talk to someone real. No phone whatsoever. Just let you wait.
For now informed The POGG and MGA and hope to receive my withdrawals soon.

Dear Pepijn1989, We're sorry to hear about the delay in your payout and the issues with customer service. Please reach out to our support team with your account details and the specifics of your issue. They will investigate and work to resolve it promptly. Best regards, The Spinia Team

user avatar

Very bad customer service, slow and can't answer question in a good way. They don't answer your question, they protect themselves with laws and terms and condition. Super slow verification, they do it on purpose so you can continue play and loss your winnings. Even when you deposit with trustly they want a bank account verification and a proof of your deposit, it's like a joke cause trustly is a verification by itself. Mobile bank id is enough when doing bank verification in your own bank, but apparently not here. Not a word good to say here, just stay off this scam site.

Hi Osman123, We’re sorry to hear about your negative experience. Your feedback is important to us. Please contact our support team directly with the details of your issue so we can address it and assist you further. Best regards, The Spinia Team

user avatar

This is a casino you will get addicted to. Good promotions, good costumer service, quick response. You will find all your favourite slots all right here. Play NetEnt games, Microgaming... the best slot software. There is win the jackpot, megamoola. Look out for the random moola game and spin. Jackpot is high. So much slots to choose from. You don't know were to start. I recommend this casino.

Well, basically, I have nothing negative to say. It's your choice to play or not. If you loose well, it's not the casino for you. If you win, you won't be able to stop playing. The promotions are worth it. So, have a goooooood luck.

Hi taneyes123, Thank you for your glowing review! We’re thrilled to hear you enjoy our promotions, game selection, and customer service. If you ever need assistance or have any questions, feel free to reach out. Best of luck and happy gaming! Best regards, The Casino Team

user avatar

Fast withdrawals, a great variety of games, friendly customer support, good option of payment methods, fast verification. I also liked generous bonuses they offer. The casino is worth visiting.

Strongly recommend the site if you want to have a good time. So far one of the best casinos I played at. Hope it will remain as good as it is now. Good luck :)

Hello Arnie, Thank you for the fantastic review! We’re delighted to hear you’re enjoying the fast withdrawals, game variety, and our customer support. Your recommendation means a lot to us. We’re committed to maintaining the quality you’ve experienced and hope you continue to have a great time with us. Best of luck and happy gaming! Best regards, The Casino Team

user avatar

Brilliant online casino!!!
Super fast withdrawals, no stress no drama! Once you join the bonus of becoming a VIP member you are treated like royalty it’s very very nice. Great selection of games that excite your imagination amazing gifting! And reasonably solid bonus system. Love

Some customer agents are quite blunt and standoffish, to the point I don’t know weather that is a language/cultural barrier or just that they need more interpersonal training. Some agents that I have felt with however have been fantastic and patient.

Hi Blackbird13, Thank you for the glowing review! We’re thrilled you’re enjoying the fast withdrawals, VIP treatment, and game selection. We appreciate your feedback about customer support and will look into improving our team’s communication skills to enhance the experience for all players. Thanks for being a valued member, and we look forward to continuing to provide you with great service! Best regards, The Casino Team

user avatar

Spinia Casino has lots of slot games to choose from. I think it's a such a relief they have slots from top rated providers such as NetEnt and Microgaming. The homepage has all the games and not just slots They're quite mixed up and sorted according to how popular and newly added they are.

The site may have lots of games to choose from but I personally think that the layout could've been a lot better. The game thumbnails do not even have borders so it's kind of difficult to choose a single game or a particular one you are looking for especially when there are no spaces in between. it's not very pleasing to the eyes. Also, there would be times when the images don't load themselves despite having flash player enabled on my web browser and clearing the cache. Additionally, their customer service sucks. Lol. I asked about payment details regarding my FTD and the only response I got was "You can check this out in the Support portion of our page." Like what? What's the use of having live chat then if you are just gonna redirect me?

Hi Aleksi_Haa, Thank you for your feedback! We’re glad you appreciate our selection of slot games and top-rated providers like NetEnt and Microgaming. If you’re experiencing any issues or have concerns, please reach out to our support team for assistance. They’re here to help resolve any problems you might have. Best regards, The Spinia Team

user avatar

Spina casino is one of the best casinos they have many games that I liked. They have fast withdraw any minutes on weekends also. I like my vip agent she answers me furture on my mail.

The chats take long wait time. Sometime you must waiting 10 minutes. And as vip player you can not ask on the chats for freespins that you have deposited to much and loosing also on weekends. You must waiting on workday tills that you're vip agent on work is.

Hi Gul, Thank you for your feedback! We’re pleased to hear you’re enjoying the game selection and fast withdrawals. We’re sorry to hear about the long wait times in chat and the delay in addressing your free spins requests. If you haven’t already, please contact our support team for a quicker resolution to any issues. Best regards, The Spinia Team

user avatar

Quick withdrawal (1 day) of small amounts, no request for kyc verification with 300-400$ withdrawal, good, decent choice of games to play.

Customer service wouldn't activate my deposit bonus through live chat TWICE! Upon 1st ask through live chat, my conversation got closed due to inactivity, it was customer agent who didn't reply in time...

Hi domino831, Thank you for your feedback. We’re glad to hear that you found the withdrawal process smooth and the game selection decent. However, we apologize for the inconvenience you experienced with activating your deposit bonus and the issues with customer service. If you haven’t already, please reach out to our support team to address this issue directly. Best regards, The Spinia Team

user avatar

The site has lots of games to offer players and the site has a cool layout with a bright background. Popular games are enlisted at the front page for easier navigating.

Payouts take way too long before they're transferred and credited to my bank, I guess such is really the case with third party withdrawal methods. The waiting time is typically only 1-3 days but almost a week and a half if just an outright scam for me already I'd rather just get a refund. Support team is also NOT responsive, had sent e-mails and with screenshots of the errors that appear with my withdrawal invoice. This processing time is unacceptable for payout that is less than a thousand bucks worth.

Hi NAYLOR, Thank you for taking the time to provide your feedback. We’re glad to hear you like the game selection and the site layout. We sincerely apologize for the delays you’ve experienced with your payout and the lack of responsiveness from our support team. Please reach out to us directly at support with details of problem and the issues you’ve encountered. Thank you for bringing this to our attention, and we hope to improve your experience with us. Best regards, The Spinia Team

user avatar

Spinia casino has games and different providers. Though they lose some of the classic games which is very unfortunate. There is also a live chat but it always require my email address and not my username so why??

Pls update your game selection because there are also many games that are unavailable. The site also takes too long to load at times. I can't play and need to switch to other games. Very troublesome.

I don't like too much of the requirements that are pictures of my private information. There are too many, is that why the waiting time for cash out is too long?

Hi Nestoras_Vita, Thank you for sharing your thoughts with us. We appreciate your feedback and are sorry to hear about the issues you've encountered. If you have any other concerns or need immediate assistance, please contact us at support. We’re here to help and hope to improve your experience with us. Best regards, The Spinia Team

user avatar

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