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Spinia Casino - Money not received, being ignored

RESOLVED
Complaint Info
Disputed casino Spinia Casino
Reason Delayed payment
Amount € 99
Posted on June 18, 2019

€99 via prepaid MasterCard link was never received! They are not responding to me after told me that they would look into this matter and they’re doing absolutely nothing

They even asked me for a screenshot Of my emails because They didn’t believe me?

This is a very bad experience that I am going through from Easley €99, the fact that they stop responding to my chat and my emails just goes to show that they are not planning to pay me, that is my money and I want it.

I want my money

Posted on June 18, 2019

My 701€ arrived after they stalled and kept discarding it. Probably trying to make me lose it. Seen this before.

I did the 99€ and never got email. As previously stated.

Went on the chat again this morning and the support is not qualified to answer anything.

I had to make all kinds of minimal deposits to unlock withdrawal features..

Posted on June 18, 2019

Dear JOHNNYGOTTHEBONE,

We have received a reply from the Financial Department, it's saying that due to a technical reason, an email with the instructions never reached your email. We have already re-added funds to your account and it's ready to be withdrawn.
To withdraw it, please use an alternative payment method.

We are sorry for the inconvenience caused.

Best regards,
Spinia Team.

Posted on June 18, 2019

All this stuff could have been avoided.

Educate Your support to Know what they are doing.

They asked me For a screen shot of my emails? Cmon.

I just did another withdrawal request And as soon as the money router is my wallet, I will advise ask gamblers to close this complaint,

Posted on June 18, 2019

Money received.

Ty ask gamblers.

FYI... I found this casino here. I may actually play here again. Besides this ordeal, they do have a good product.

Ty.

AskGamblers
Posted on June 18, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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