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Spinia Casino

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 108 reviews
8.8/10
108 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints
What we like
  • Fast withdrawal times
  • Top-tier software suppliers
  • Mobile-friendly design
  • Live chat open 24/7
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Spinia Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.spinia.com/
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Polish, Russian
Casino Type
Instant Play, Mobile, Live Casino

Spinia Casino is an online casino with a large selection of popular online slots, table and live dealer games powered by trustworthy suppliers such as NetEntPlay’n GO, Pragmatic Play, amongst others. Spinia Casino is available in a number of world languages including English, Swedish, Norwegian, Finnish and German. With its sleek and stylish design, the casino offers a range of games clearly divided by providers. The casino is licensed by Malta Gaming Authority.

Restricted Countries and Territories

There are some country restrictions in this casino and opening an account at Spinia Casino is not allowed for residents coming from countries such as the United States, Italy, Australia, France and many others. Detailed information on restricted countries and territories can be found under ‘More casino details’ section.

Mobile Gaming

Those who like playing on the go will find more than enough options at Spinia Casino since they are fully optimized for mobile devices like Android and iOS. Their mobile casino relies on state-of-the-art technology created to take players on an ultimate gaming journey.

Security and Fairness

At the moment, Spinia Casino does not use encryption techniques to guarantee that players’ personal information is safe and secure even though the use of 128-bit SSL is mentioned in the Terms and Conditions section on the casino website.

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Complaints

Read the complaints other players have left for Spinia Casino. Learn more about complaints.

Show all complaints
Spinia Casino - Bonus for new level denied with absurd reason

On February 16th 2021 I reached the VIP level status "Rookie" at Spinia casino. The Rookie level promises 5 Euro bonus and I indeed received a notification during my gameplay that I have received 5 Euro for reaching that level. Since there were no 5 Euro in my account I contacted the support in the chat. Joanna told me that I had disabled bonuses in my account - something which the support at Duxcasino had already said when they didn't add the bonus of 10 Euro after completing level 1 (at Duxcasino). I tried to explain that the only option to enable or to disable bonuses is when depositing. Since the level bonus has nothing to do with a deposit but only with wagering money (1000 Euro in this case), I wanted to receive the promised bonus. Joanna repeated that I had disabled the bonus function and would only receive future bonuses but not the 5 Euro for my new level. She also refused to connect me to a supervisor. One hour in the chat with her without any success.

Later I talked to Jim who checked my account and he then told me that my bonus will be added within the next 24 hours. When I asked him about what Joanna told me he just all of a sudden gave the same answers that Joana gave me. He too refused to connect me to a supervisor and also told me that only future bonuses can be given to me because I had deactivated the bonus option "in my account/profile" - which actually is not in my profile but only in the deposit window.

At that point of time I thought that when enabling bonuses in the deposit window I would have to take the welcome bonus. Turns out that the welcome bonus has to be activated with a bonus code, yet I thought it would be automatically added since it's that case at Duxcasino and N1. Over there, deposit bonuses can't be deactivated when enabling the bonus. The different deposit bonuses can't even be chosen and I had to contact the support several times when depositing at Duxcainso.

Anyway, due to that I was sure that the welcome bonus would be added automatically when enabling bonuses in the deposit window.

Aside from that there is no hint whatsoever in the bonus rules or in the general T&C that the player has always to enable bonuses in the deposit window in order to receive a bonus for a new level. The option to disable or enable a bonus can only be found when depositing. Since there is no hint or rule that this option has to be enabled nobody can know about it. What does a deposit have to do with bonuses that are independent from a deposit? It seems that Spinia tries to defraud me of my earned bonus for reaching the new level.

I'd like to get the 5 Euro now, especially since I received the notification from Spinia while playing Starburst that I have won 5 Euro for my new level.

I attached the chat files as text documents. Please let me know if you prefer the chats as Screenshots.

staus Resolved
€5

Complaint Statistics

Resolved 5
Avg. Amount $ 673
Avg. Complaint Duration 3 days
Avg. Response Time 1 day

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Player rating
8.8/10 108 reviews

Top reviews from our players

I’ve had a fantastic experience with Spinia Casino. And it is fair, I’ve noticed I win more often compared to other platforms. Withdrawals are quick, usually processed within a day or two, which adds to the convenience. The live dealer games are incredibly engaging, and the user-friendly interface makes navigation seamless. I’m also pleased with the verification process—it’s straightforward and hassle-free, making the overall experience even better.

Hi Helmuth79, Thank you for sharing your experience with us! We’re thrilled to hear that you’re enjoying our platform, especially the live dealer games and the smooth verification process. We always aim to make things as seamless and enjoyable as possible for our players. Your feedback is valuable, and we look forward to continuing to provide you with a top-notch gaming experience. Best regards, Spinia Team

user avatar

I appreciate the broad range of jackpots and the detailed info on each game’s volatility. Spinia runs well on both desktop and mobile. The single con: while most withdrawals are fast, certain payment methods have slower processing times, making it feel like I’m waiting extra long for my winnings.

Hi Zetsu, Thank you for your thoughtful review! We’re glad to hear that you appreciate our range of jackpots and game information. We understand that quick withdrawals are important, and we are continuously working to improve all payment methods for faster processing. We appreciate your feedback and look forward to enhancing your experience even further! Best regards, Spinia Team

user avatar

Spinia Casino feels sleek and professional, and the weekly tournaments keep things interesting. The secure payment methods and quick payouts are a big plus. I just wish the site loaded faster—sometimes I experience brief delays opening certain sections, which interrupts the flow.

Hi Huculis, Thank you for your review! We’re thrilled to hear that you’re enjoying the tournaments and secure payment options. We understand the importance of a smooth experience and are working on improving the site’s loading times. Your feedback helps us make the platform even better! Best regards, Spinia Team

user avatar

If you love generous bonuses, this online casino is worth checking out. They offer a range of promotions, including free spins, deposit bonuses, and regular tournaments. I’ve claimed several of them, and they’ve given me more chances to play and win. The site is visually appealing, and I like that it loads quickly on both desktop and mobile. It’s easy to find my favorite games, and there’s a nice balance between slots, table games, and live dealer options.

While the bonus offers are great, the terms and conditions can be a bit confusing, especially the wagering requirements. It would be great if the casino could simplify this and provide more transparent information. Additionally, the customer support response time could be quicker. I’ve had to wait a bit longer for a reply on occasion

Hi gutensharon, Thank you for your feedback! We’re so glad to hear that you’re enjoying the bonuses and the overall gaming experience. We appreciate your comments about the bonus terms and customer support, and we’ll definitely look into improving these areas. Your insights are valuable to us, and we’re committed to making your experience even better! Best regards, Spinia Team

user avatar

I’ve had a really good experience with Spinia. The odds are fair, and I feel like I win more often here compared to other sites. Withdrawals are quick—usually within a day or two. The live dealer games are very engaging, and the interface is easy to use.

Dear Corena, Thank you for the amazing review! We’re thrilled to hear that you’ve had such a positive experience with Spinia, from the fair odds to the quick withdrawals. It’s great to know that you’re enjoying the live dealer games as well! We appreciate your feedback and look forward to continuing to provide you with engaging and exciting experiences. Best regards, Spinia Casino Team

user avatar

I usually play roulette here, and I’ve had a few small wins around $70 each time. The live dealer games are fantastic, but I wish there were more table options. Still, it’s been a fun experience, and I’ll keep playing.

Dear Ricano, Thank you for your great review! We’re so glad to hear that you’re enjoying the live dealer games and having fun with your roulette sessions. We appreciate your feedback about wanting more table options and will certainly take that into consideration. Thanks for being with us, and we look forward to many more exciting wins and experiences! Best regards, Spinia Casino Team

user avatar

Spinia has been a great experience so far. The slots are fun, and I’ve hit a few small wins. The one downside is the bonuses. The bonus system is a bit boring for my taste here.

Only the welcome bonus looks decent. But the live casino games are awesome, especially the blackjack tables. Withdrawals are fast too. All in all, ten stars from me!

Dear Rooper, Thank you for sharing your experience! We appreciate your feedback on the bonuses and will definitely take it into consideration as we continue to improve. If you ever have any questions, feel free to reach out to our support team! Best regards, Spinia Team

user avatar

Spinia is such an interesting and generous casino. I like their weekly promotions, especially their €14,000 available weekly in their bonus buy slot games!

Sadly, Spinia has limited gaming categories and banking options. The former is really exclusive of slot machine varieties and scratch cards, whereas the latter only includes traditional payment options.
Unlike other advanced online casinos that I have played before, they haven’t welcomed cryptocurrencies.

Hi huanglizhou85, Thank you for sharing your feedback! We're glad you enjoy our weekly promotions and bonus buy slot games. We appreciate your comments about the gaming categories and banking options. If you have any other thoughts or need assistance, please let us know! Best regards, The Spinia Team

user avatar

Launched in 2019 Spinia casino is managed and owned by N1 interactive and regulated under MGA License. An amazing interface with great details in design and visibility of every aspect of the casino has been put into designing the site. The site is appealing and loads pretty quick. The sign-up process can be completed in a minute and you can start playing as soon as you enter your profile details after verifying your email. Please Keep in mind that if you don’t fill your profile, you will not be able to make a deposit. The casino allows you to play in eight currencies which are EUR, USD, CAD, NOK, RUB, PLN, NZD and JPY. The minimum deposit and cash out at the casino are €20 and €10 respectively. The casino has more than 15 payment providers which include Visa, Mastercard, Paysafe cards, E-wallets and other currency targeted deposit methods.

Spinia casino has 60 slot providers which come together to give you a profile of 4000 games. The casino has Playtech, BTG, Blueprint, Gamomat, Microgaming, Netent, Red Tiger, Play’nGo, ELK, Relax Gaming and many big providers apart from these. Cookie casino has a welcome package of €250 which is a first deposit bonus of 100% up to €100 and a second deposit bonus of 50% up to €150. Apart from the welcome bonus the casino also gives a reload bonus of 50% up to €250 every Sunday. The wager requirements are 40 times the bonus and you have 14 days to finish the wager requirements. Apart from welcome package they also have daily free spin, weekly and monthly tournaments.
The casino has an amazing support and they reply to emails and live chat very quick.
The verification process takes under 2 hours and if you upload correct documents, you are good to go. Withdrawals are processed in order and expect your withdrawals in under 3 to 4 hours. So far, I am in a profit of more than €150 at this casino which is not big but I am happy with my experience as all my bonuses have been added without any hassle. The games run smooth on PC as well as mobile my cash outs have been processed really quick.

Hi Blackjax India, Thank you for your detailed review! We're thrilled to hear that you've had a positive experience with Spinia Casino. It's great to know you appreciate our interface, game selection, and customer support. If you have any suggestions or need further assistance, feel free to reach out. We look forward to seeing you around! Best regards, The Spinia Team

user avatar

Suddenly I cannot visit spinia.com with the message 'greek players are not allowed to visit this casino'. This happened after my 4 deposits with money in my account in spinia.com.
I try to contact them for hours but they don't even respond.

Hi Gper, We're sorry to hear about your recent experience. Please contact our support team with the details of your issue, including your account information and any relevant correspondence. They will assist you in resolving this matter as quickly as possible. Best regards, The Spinia Team

user avatar

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