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Spinia Casino - Refuses to pay out winnings I made with my own money

RESOLVED
Complaint Info
Disputed casino Spinia Casino
Reason Declined payment
Amount € 500
Posted on January 6, 2020

I deposited 50 euro played some lightning roulette and almost lost all my money. A lucky bet changed it all and I won 500 euro. I didn't use free spins or any bonuses.
Trying to withdraw my winnings they say I need to wager x3 times my deposit. Ive done that already, they are telling me all sorts of things, like suddenly roulette doesn't count towards the wagering. Which is nonsense because I deposited quite a lot, lost and won a lot without problems. Now they kind of make it hard to withdraw my 500 euro winings.
I liked the casino before this happen, but this is kinda making me frustrated.

Posted on January 6, 2020

Dear BIGBOSSFTW,

Your case has been reviewed by our team and we decided to refund you the requested amount.
Thank you.

Kind regards,
Spinia.

Posted on January 6, 2020

Spinia.com has solved the case! I'm very thankful for their cooperation! Case can be closed. Thanks for all involved.

AskGamblers
Posted on January 7, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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