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Spinia Casino

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 108 reviews
8.8/10
108 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints
What we like
  • Fast withdrawal times
  • Top-tier software suppliers
  • Mobile-friendly design
  • Live chat open 24/7
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Spinia Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.spinia.com/
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Polish, Russian
Casino Type
Instant Play, Mobile, Live Casino

Spinia Casino is an online casino with a large selection of popular online slots, table and live dealer games powered by trustworthy suppliers such as NetEntPlay’n GO, Pragmatic Play, amongst others. Spinia Casino is available in a number of world languages including English, Swedish, Norwegian, Finnish and German. With its sleek and stylish design, the casino offers a range of games clearly divided by providers. The casino is licensed by Malta Gaming Authority.

Restricted Countries and Territories

There are some country restrictions in this casino and opening an account at Spinia Casino is not allowed for residents coming from countries such as the United States, Italy, Australia, France and many others. Detailed information on restricted countries and territories can be found under ‘More casino details’ section.

Mobile Gaming

Those who like playing on the go will find more than enough options at Spinia Casino since they are fully optimized for mobile devices like Android and iOS. Their mobile casino relies on state-of-the-art technology created to take players on an ultimate gaming journey.

Security and Fairness

At the moment, Spinia Casino does not use encryption techniques to guarantee that players’ personal information is safe and secure even though the use of 128-bit SSL is mentioned in the Terms and Conditions section on the casino website.

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StallCation

Complaints

Read the complaints other players have left for Spinia Casino. Learn more about complaints.

Show all complaints
Spinia Casino - Bonus for new level denied with absurd reason

On February 16th 2021 I reached the VIP level status "Rookie" at Spinia casino. The Rookie level promises 5 Euro bonus and I indeed received a notification during my gameplay that I have received 5 Euro for reaching that level. Since there were no 5 Euro in my account I contacted the support in the chat. Joanna told me that I had disabled bonuses in my account - something which the support at Duxcasino had already said when they didn't add the bonus of 10 Euro after completing level 1 (at Duxcasino). I tried to explain that the only option to enable or to disable bonuses is when depositing. Since the level bonus has nothing to do with a deposit but only with wagering money (1000 Euro in this case), I wanted to receive the promised bonus. Joanna repeated that I had disabled the bonus function and would only receive future bonuses but not the 5 Euro for my new level. She also refused to connect me to a supervisor. One hour in the chat with her without any success.

Later I talked to Jim who checked my account and he then told me that my bonus will be added within the next 24 hours. When I asked him about what Joanna told me he just all of a sudden gave the same answers that Joana gave me. He too refused to connect me to a supervisor and also told me that only future bonuses can be given to me because I had deactivated the bonus option "in my account/profile" - which actually is not in my profile but only in the deposit window.

At that point of time I thought that when enabling bonuses in the deposit window I would have to take the welcome bonus. Turns out that the welcome bonus has to be activated with a bonus code, yet I thought it would be automatically added since it's that case at Duxcasino and N1. Over there, deposit bonuses can't be deactivated when enabling the bonus. The different deposit bonuses can't even be chosen and I had to contact the support several times when depositing at Duxcainso.

Anyway, due to that I was sure that the welcome bonus would be added automatically when enabling bonuses in the deposit window.

Aside from that there is no hint whatsoever in the bonus rules or in the general T&C that the player has always to enable bonuses in the deposit window in order to receive a bonus for a new level. The option to disable or enable a bonus can only be found when depositing. Since there is no hint or rule that this option has to be enabled nobody can know about it. What does a deposit have to do with bonuses that are independent from a deposit? It seems that Spinia tries to defraud me of my earned bonus for reaching the new level.

I'd like to get the 5 Euro now, especially since I received the notification from Spinia while playing Starburst that I have won 5 Euro for my new level.

I attached the chat files as text documents. Please let me know if you prefer the chats as Screenshots.

staus Resolved
€5

Complaint Statistics

Resolved 5
Avg. Amount $ 673
Avg. Complaint Duration 3 days
Avg. Response Time 1 day

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Player rating
8.8/10 108 reviews

Top reviews from our players

It is more than just good looking casino, it's not making problems to you when you win big amount, after fast verification you get your moeny. They helped me to verify my self, and paid out full amount, no questions asked. I really love this casino!

Chat button is on their left side, not like usually bottom right. It took me a minute to find it, however not a big deal.

Hi OlegKhan, Thank you for your fantastic review! We’re delighted to hear that you had a smooth experience with both verification and payouts. It’s great to know our team could assist you effectively. If you need any further assistance or have more suggestions, feel free to reach out. Enjoy your time at Spinia! Best regards, The Spinia Team

user avatar

They have Russian language and suitable currency, also they have the withdrawal methods that are available for my country. And the graphics are really cute and adorable!

Not friendly to VPN, due to MGA, but still one of the best!

Hi Snezha, Thank you for the wonderful review! We’re glad to hear that you appreciate our language options, graphics, and withdrawal methods. Your feedback is valuable and helps us improve. If you have any other questions or need further assistance, don’t hesitate to reach out. Best wishes, The Spinia Team

user avatar

After checking for a good, trustful Casino, I signed in at Spinia.
It's fun to play, a lot of choice, and also very fast withdraw.
First Time withdraw was not so nice, because I didn't understand the rules, but I had a good contact for help.
The crew is very nice to talk with, in the help section, but also in personal support per email (Hi Elly ;) )
And they have also nice bonus.

I can't find anything to dislike yet. They do what they promise.

Hi ramvl, Thank you for the wonderful review! Your feedback is valuable and helps us improve. If you have any other questions or need further assistance, don’t hesitate to reach out. Best wishes, The Spinia Team

user avatar
Inactive user
10/10

Great Platform, Super easy Verification, Fast withdraw! What more could you ask for - highly recommended

Blackjack sidebets are a must! Otherwise i have no negatives :)

Dear Inactive user, Thank you for the wonderful review! If you have any other questions or need further assistance, don’t hesitate to reach out. Best wishes, The Spinia Team

user avatar

Really helping support agents, they helped me a lot! They explained how to complete a withdrawal and what documents I need. Even not being friendly with the computers, at Spinia casino everything is easy as ABC!

Nothing bad here, can't find anything negative. Even when I thought that there is a problem with the cashout, Support sorted everything.

Hello Julija-casino, Thank you for your fantastic review! It’s great to know our team could assist you effectively. We appreciate the feedback on the chat button placement and will take it into consideration as we continue to improve our user interface. If you need any further assistance or have more suggestions, feel free to reach out. Enjoy your time at Spinia! Best regards, The Spinia Team

user avatar

Just registered yesterday with Spinia Casino after reading great comments here at Askgamblers,and I made deposit and got the bonus 100%,after I meet wagering requirements, I requested withdrawal and got my money in 10 min.Great Casino!

There is nothing to dislike about this Casino at the moment.

Hi Boss78, Thank you for the fantastic review! We're thrilled to hear that you had a great experience with our bonus, wagering, and speedy withdrawal process. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your time at Spinia Casino! Best regards, The Spinia Team

user avatar

Really nice looking casino, moreover, running smoothly on my old PC, without lags and other glitches. Daily tournaments can make your day and the support is really helping, like explaining in easy way you even when you don't understand how things work.

So far I found nothing that can be valued as negative experience with Spinia. So far so good.

Hi AndyDDD, Thank you for your positive feedback! We’re delighted to hear that our casino runs smoothly for you and that our daily tournaments and support team are meeting your expectations. If you ever have any questions or need further assistance, don’t hesitate to reach out. We’re here to help! Best wishes, The Spinia Team

user avatar

Very nice casino, works also very well on mobile with response games and touch versions of the games, very quick casino when it comes to communication and deposits and withdrawels ! Some days the money is even back on my bank account within a few hours !

I miss some playngo games like reactoonz slot but for the rest best casino ever

Hi dekeeg, We’re thrilled you’re enjoying your experience with us! It’s great to hear that our mobile platform and fast transactions are making your time with Spinia enjoyable. We appreciate your feedback on the game selection and will take note of your suggestion for Play’n GO titles. If there’s anything else we can do to enhance your experience, please let us know! Best regards, The Spinia Team

user avatar

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