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Spinia Casino

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 108 reviews
8.8/10
108 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints
What we like
  • Fast withdrawal times
  • Top-tier software suppliers
  • Mobile-friendly design
  • Live chat open 24/7
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Spinia Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.spinia.com/
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Polish, Russian
Casino Type
Instant Play, Mobile, Live Casino

Spinia Casino is an online casino with a large selection of popular online slots, table and live dealer games powered by trustworthy suppliers such as NetEntPlay’n GO, Pragmatic Play, amongst others. Spinia Casino is available in a number of world languages including English, Swedish, Norwegian, Finnish and German. With its sleek and stylish design, the casino offers a range of games clearly divided by providers. The casino is licensed by Malta Gaming Authority.

Restricted Countries and Territories

There are some country restrictions in this casino and opening an account at Spinia Casino is not allowed for residents coming from countries such as the United States, Italy, Australia, France and many others. Detailed information on restricted countries and territories can be found under ‘More casino details’ section.

Mobile Gaming

Those who like playing on the go will find more than enough options at Spinia Casino since they are fully optimized for mobile devices like Android and iOS. Their mobile casino relies on state-of-the-art technology created to take players on an ultimate gaming journey.

Security and Fairness

At the moment, Spinia Casino does not use encryption techniques to guarantee that players’ personal information is safe and secure even though the use of 128-bit SSL is mentioned in the Terms and Conditions section on the casino website.

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StallCation

Complaints

Read the complaints other players have left for Spinia Casino. Learn more about complaints.

Show all complaints
Spinia Casino - Bonus for new level denied with absurd reason

On February 16th 2021 I reached the VIP level status "Rookie" at Spinia casino. The Rookie level promises 5 Euro bonus and I indeed received a notification during my gameplay that I have received 5 Euro for reaching that level. Since there were no 5 Euro in my account I contacted the support in the chat. Joanna told me that I had disabled bonuses in my account - something which the support at Duxcasino had already said when they didn't add the bonus of 10 Euro after completing level 1 (at Duxcasino). I tried to explain that the only option to enable or to disable bonuses is when depositing. Since the level bonus has nothing to do with a deposit but only with wagering money (1000 Euro in this case), I wanted to receive the promised bonus. Joanna repeated that I had disabled the bonus function and would only receive future bonuses but not the 5 Euro for my new level. She also refused to connect me to a supervisor. One hour in the chat with her without any success.

Later I talked to Jim who checked my account and he then told me that my bonus will be added within the next 24 hours. When I asked him about what Joanna told me he just all of a sudden gave the same answers that Joana gave me. He too refused to connect me to a supervisor and also told me that only future bonuses can be given to me because I had deactivated the bonus option "in my account/profile" - which actually is not in my profile but only in the deposit window.

At that point of time I thought that when enabling bonuses in the deposit window I would have to take the welcome bonus. Turns out that the welcome bonus has to be activated with a bonus code, yet I thought it would be automatically added since it's that case at Duxcasino and N1. Over there, deposit bonuses can't be deactivated when enabling the bonus. The different deposit bonuses can't even be chosen and I had to contact the support several times when depositing at Duxcainso.

Anyway, due to that I was sure that the welcome bonus would be added automatically when enabling bonuses in the deposit window.

Aside from that there is no hint whatsoever in the bonus rules or in the general T&C that the player has always to enable bonuses in the deposit window in order to receive a bonus for a new level. The option to disable or enable a bonus can only be found when depositing. Since there is no hint or rule that this option has to be enabled nobody can know about it. What does a deposit have to do with bonuses that are independent from a deposit? It seems that Spinia tries to defraud me of my earned bonus for reaching the new level.

I'd like to get the 5 Euro now, especially since I received the notification from Spinia while playing Starburst that I have won 5 Euro for my new level.

I attached the chat files as text documents. Please let me know if you prefer the chats as Screenshots.

staus Resolved
€5

Complaint Statistics

Resolved 5
Avg. Amount $ 673
Avg. Complaint Duration 3 days
Avg. Response Time 1 day

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Player rating
8.8/10 108 reviews

Top reviews from our players

Never ending time to approve cash out. One deposit e-transfer had problem and they do nothing because it was cancel in the history i need to send message to Gigadat directly and deposit was made

Dear MTLBOBZ, could you please provide us with your casino email or username to check the issue?

user avatar

Spinia casino looks like one of those Direx NV casinos in terms of layout and software but is not part of the Direx NV owners. They belong to the N1 interactive ltd casino group. I think they are Betchan and N1 casino etc.

They have games from Netent, Play N Go, Amatic, Pragmatic Play Endorphina etc and many more. Those are basically all the providers that Direx NV casinos has, yet its not one of them. Maybe a lower version of that group? I don’t know.

I remember when I joined I received some no deposit spins which 10 or 25 spins on Book of dead. Just listen to that with Play N Go slots who's RTP feels very low lately, what could you possibly win in this highly volatile book of dead slot huh? Well I won less than $1 of course and busted 2 minutes later.

A few weeks later I decided to make a deposit and claimed the welcome offer. I just wanted to test the overall experience including the withdrawals etc. which I decided to cancel my bonus and use real cash only. I deposited my $20 and started playing, 10 minutes later I was up $50 and requested a withdrawal.

While withdrawal was pending I uploaded some docs and 30 minutes later I saw the money was paid into my neteller account. I was impressed with this as I expected maybe a few hours or something.

I contacted support to ask about my 2nd deposit bonus and they are very quick to response. I think you wait on average 30 seconds for an agent to come online and they explained everything carefully to me about the second deposit bonus, however I did not claim it yet.

I would rate this casino a good 8/10 for everything, which is slot providers, lot of deposit methods, fast withdrawals and efficient support. I would definitely come back and make more deposits but without claiming any bonuses. These just difficult to complete wagering.

Hi Fiekie247, Thank you for taking the time to share your thoughts! We’re glad to hear you noticed our layout and software! If you have any other observations or suggestions, we’d love to hear them. Best regards, The Spinia Team

user avatar

I really enjoy Spinia cause it's nice looking, they have amazing customer support! I've made a mistake by not using as bonus code to apply my first deposit bonus and the guy named Josh from the chat support kindly added the bonus for me. Would definitely recommend playing here. Lots of nice games etc and the cashouts are super fast!

Hi Andyfair, Thank you for your fantastic feedback! We’re thrilled to hear that you enjoyed your experience with us and that Josh was able to assist you with the bonus code. Your recommendation means a lot to us. If you need any more help or have any questions, feel free to reach out. Best regards, The Spinia Team

user avatar

Everything perfect. Fast withdrawals on my cc. Never had to contact support.

Missing a few popular games like Jammin Jars from Push Gaming but I guess nobody is perfect.

Hi Cost, Thank you for your positive review! We’re glad to hear that you’re enjoying our fast withdrawals and smooth experience. We appreciate your feedback about the game selection and will take it into consideration as we continue to improve. If you have any other suggestions or need assistance in the future, don’t hesitate to reach out. Best regards, The Spinia Team

user avatar

Definately a casino I trust and one that is well worth visiting at least once to check it out. Great service and games are good.

Needs a better and updated table games section. IMO.

Hi BucksPalace5, Thank you for your feedback and for trusting our casino! We’re pleased to hear that you’re happy with our service and game offerings. We appreciate your suggestion regarding the table games section and will work on updating and improving it. If you have any other ideas or need assistance, feel free to let us know. Best regards, The Spinia Team

user avatar

Amazing service, fast and professional support. Great bonuses too. I couldn't activate my bonus but support agents helped very quickly. Also, withdrawal process is super quick and easy even tho for very new players.

I had no bad experience so far. All was great! Even that I thought I lost my bonus, I've been explained what I had to do so can not complain

Hi Julykoz, Thank you for the fantastic review! We’re thrilled to hear you had a positive experience with our support team and found the bonuses and withdrawal process to your liking. If you ever need further assistance or have any questions, don’t hesitate to reach out. Happy gaming! Best regards, The Spinia Team

user avatar

I love playing in this casino. Like Book Of Dead a lot. Fast service and cashout too. Very recommending.

Some games do not work. I ask support why and they say because my location

Hi Ilovepokies, Thank you for your positive feedback! We're delighted to hear that you're enjoying our casino and finding our service and cashouts to be quick and efficient. We apologize for any inconvenience caused by the game restrictions based on location. We’re constantly working to improve the experience for all our players, so your feedback is valuable. If you have any other questions or need assistance, feel free to contact our support team. Best wishes, The Spinia Team

user avatar

Love the variety, reasonable payout. 24/7 customer service, quick ID verification and withdrawal.

Hi fadeout, Thank you for your great review! We’re thrilled to hear that you love our variety of games, and that you’ve had a positive experience with our payout times, ID verification, and customer service. If you have any more feedback or need assistance in the future, don’t hesitate to reach out to us. Best regards, The Spinia Team

user avatar

Really nice casino! I like play here very much , also here is perfect customer service, which works 24/7 and if you have any problems they will help you and find good solution on your issue. Also two weeks ago I had good winnings here.

Well sometimes casino works slowly, but I think it's because this casino is new one. Also I couldn't find my favorite game here.

Hi LUKASS, Thank you for the fantastic review! We’re delighted that you’re enjoying your time with us and that our customer service has been helpful. Congratulations on your recent winnings! We appreciate your feedback about the site’s performance and game selection. We’re continually working on improving our platform and expanding our game library to offer an even better experience. If there’s anything else we can assist you with or if you have specific games you’d like to see, please let us know. Best regards, The Spinia Team

user avatar

Fast and very responsive online chat which works all time, big ups to support for solving my problem very fast!! Also, they have a good daily race tournament and good bonus offers, can't say anything bad at the moment.

Might be a little bit more providers of slots, but I think it is due to Malta license.

Hi IvanBacon, Thank you so much for your positive feedback! We're thrilled to hear that our support team has been helpful and that you're enjoying the daily races and bonus offers. If you have any other suggestions or need further assistance, please don’t hesitate to reach out! Best regards, The Spinia Team

user avatar

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