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Spinia Casino

Our Rating CasinoRank
6.7/10
CasinoRank
Player Rating 115 reviews
8.9/10
115 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints
What we like
  • Fast withdrawal times
  • Top-tier software suppliers
  • Mobile-friendly design
  • Live chat open 24/7
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Spinia Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.spinia.com/
Established
2018
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, Finnish, German, Polish, Russian
Casino Type
Instant Play, Mobile, Live Casino

Spinia Casino is an online casino with a large selection of popular online slots, table and live dealer games powered by trustworthy suppliers such as NetEntPlay’n GO, Pragmatic Play, amongst others. Spinia Casino is available in a number of world languages including English, Swedish, Norwegian, Finnish and German. With its sleek and stylish design, the casino offers a range of games clearly divided by providers. The casino is licensed by Malta Gaming Authority.

Restricted Countries and Territories

There are some country restrictions in this casino and opening an account at Spinia Casino is not allowed for residents coming from countries such as the United States, Italy, Australia, France and many others. Detailed information on restricted countries and territories can be found under ‘More casino details’ section.

Mobile Gaming

Those who like playing on the go will find more than enough options at Spinia Casino since they are fully optimized for mobile devices like Android and iOS. Their mobile casino relies on state-of-the-art technology created to take players on an ultimate gaming journey.

Security and Fairness

At the moment, Spinia Casino does not use encryption techniques to guarantee that players’ personal information is safe and secure even though the use of 128-bit SSL is mentioned in the Terms and Conditions section on the casino website.

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StallCation

Complaints

Read the complaints other players have left for Spinia Casino. Learn more about complaints.

Show all complaints
Bonus for new level denied with absurd reason

On February 16th 2021 I reached the VIP level status "Rookie" at Spinia casino. The Rookie level promises 5 Euro bonus and I indeed received a notification during my gameplay that I have received 5 Euro for reaching that level. Since there were no 5 Euro in my account I contacted the support in the chat. Joanna told me that I had disabled bonuses in my account - something which the support at Duxcasino had already said when they didn't add the bonus of 10 Euro after completing level 1 (at Duxcasino). I tried to explain that the only option to enable or to disable bonuses is when depositing. Since the level bonus has nothing to do with a deposit but only with wagering money (1000 Euro in this case), I wanted to receive the promised bonus. Joanna repeated that I had disabled the bonus function and would only receive future bonuses but not the 5 Euro for my new level. She also refused to connect me to a supervisor. One hour in the chat with her without any success.

Later I talked to Jim who checked my account and he then told me that my bonus will be added within the next 24 hours. When I asked him about what Joanna told me he just all of a sudden gave the same answers that Joana gave me. He too refused to connect me to a supervisor and also told me that only future bonuses can be given to me because I had deactivated the bonus option "in my account/profile" - which actually is not in my profile but only in the deposit window.

At that point of time I thought that when enabling bonuses in the deposit window I would have to take the welcome bonus. Turns out that the welcome bonus has to be activated with a bonus code, yet I thought it would be automatically added since it's that case at Duxcasino and N1. Over there, deposit bonuses can't be deactivated when enabling the bonus. The different deposit bonuses can't even be chosen and I had to contact the support several times when depositing at Duxcainso.

Anyway, due to that I was sure that the welcome bonus would be added automatically when enabling bonuses in the deposit window.

Aside from that there is no hint whatsoever in the bonus rules or in the general T&C that the player has always to enable bonuses in the deposit window in order to receive a bonus for a new level. The option to disable or enable a bonus can only be found when depositing. Since there is no hint or rule that this option has to be enabled nobody can know about it. What does a deposit have to do with bonuses that are independent from a deposit? It seems that Spinia tries to defraud me of my earned bonus for reaching the new level.

I'd like to get the 5 Euro now, especially since I received the notification from Spinia while playing Starburst that I have won 5 Euro for my new level.

I attached the chat files as text documents. Please let me know if you prefer the chats as Screenshots.

staus Resolved
€5

Complaint Statistics

Resolved 5
Avg. Amount $ 673
Avg. Complaint Duration 3 days
Avg. Response Time 1 day

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Player rating
8.9/10 115 reviews

Top reviews from our players

Everything is great. The hole crew is amazing and helps players always! Check it by yourself, spinia you are the best. I love my vip manager Elly. She gives me fantastic bonus much time. I am Hero member and nothing to dislike.

There is nothing to dislike. The people of spinia are great and helpful. I love them, the way they care About me. Forza spinia and people go! Play this awesome casino

Hi tomjoe2, Thank you so much for your fantastic review! We're thrilled to hear that you’ve had such a positive experience with Spinia and that Elly and our team have made your time with us enjoyable. If you have any further feedback or need assistance, don’t hesitate to reach out. We look forward to continuing to provide you with great experiences! Best regards, The Spinia Team

user avatar

- Same brand and same environment as EUSlot (sister casino)
- Cool design, fast software, best suppliers, no glitches, nice experience.
- World record of withdrawal time frame (less than 1 hour) -> No retaining of funds (for security reasons many other casinos say LOL in order you spend the money and never withdrawn) -> This guys play fair
- 1/2 Support agents very resolving, decisive. Not naming the one that has slowed down the verification process to not harm the team. The other one has sped it up being emphatic and comprehensive.
- Wide range of deposit methods that are also available to withdraw. Not a scam casino that puts you 100 ways to deposit and 3 methods to withdrawn.
- I strongly recommend whoever loves gambling, to deal with this guys. They are fair and good. No scam. No hidden T&C. The only exemption is in the verification process remarked below, I'm quite sure they will fix it sooner or later.

- Verification process:
I appreciate this time I have not been asked to selfie myself. But they don't accept scanned documents, only photographs.
As I have been told, this is to ensure there is no manipulation on the PDF, JPG or other format scans.

PD: This is completely meaningless. Someone could "manipulate" "photoshop" or "whatever" a document, then print it with a printer, and make a photograph. And you would accept it!!!!!
The difference between accepting scanned documents or photographed documents, it is only for the person who sends the documents to print them and photograph them. It is an an absurd procedure, and I insist, it is not a market practice.
If it not were because of this idiot thing, to me you would be rated 10/10

Hi Crawfall, Thank you for your detailed and thoughtful review! We’re glad to hear that you found our support team helpful, and we’re committed to providing fair and transparent services. If you have any more suggestions or need further assistance, please don’t hesitate to reach out. Thank you for recommending us, and we look forward to continuing to serve you! Best regards, The Spinia Team

user avatar

I love playing slot games and they do provides most of the games I often play, so personally no problem in game choices. The live chat was quick to respond too.

I've been waiting very long for my cashout. I've provided docs needed, even some docs requested during the live chat with my pic and passport, hi spinia with date on so on. Then I have to go through emailing with them providing my number and skype. So far no updates for more than 2x24 hours.
Would be great if they do have easy withdrawal procedure.

Hi ArtOfBet, Thank you for your review and for sharing your experience with us. If you continue to face issues or have any additional concerns, please reach out to our support team directly, and we’ll do our best to assist you promptly. Thank you for your patience and for choosing Spinia. Best regards, The Spinia Team

user avatar

Fast withdrawals and verification! Tons of games and bonuses, support always helps out and try their best :)
Liked the casino design as well, playing here for couple of months now

Sometimes games do not load, seems that's the problem on game providers side though :( hope they will talk about that with game developers, cause then it would be the best casino!

Dear VEGAVEGA, Thank you for your review. It is very kind to see that you are happy to be with us. Regarding the issue with the games, sometimes provider are updating the software, some providers are not available for the specific region. However, we are always doing our best to make our costumers 100% satisfies.

user avatar

Very honest casino, after 4 month of taking a break i got a 100eu bonus 30× and cashed out 2400 eu. It was processed instantly. Bravo.
Support is okay.
Variety of games are great

Dear SHIHADA1, Thank you for your kind review. We will do our best to keep it this way!

user avatar

I have started playing this casino few months ago, and so far it is the best casino I have ever played. Really fast and great support and fast withdrawals, great bonuses. I will definitely stay at this casino for long time :)

So far I really don't know what I disliked in this casino, hopefully they will stay as good as they are now. Would like to see more games but I think that's due Malta licence

Hi Gerald23, Thank you so much for your positive review! If you have any further feedback or need assistance, don’t hesitate to reach out. We look forward to continuing to provide you with great experiences! Best regards, The Spinia Team

user avatar

By far the best casino I have played in. Customer support, withdrawal processing time. Document verification. Game selection and most importantly winnings. I was very lucky here

Hi fadeout, Thank you for your fantastic review! We're delighted to hear that you’re enjoying our casino and that everything from customer support to game selection has met your expectations. It’s great to know you’ve had a lucky streak with us! If you ever need anything or have any suggestions, feel free to reach out. Happy gaming! Best regards, The Spinia Team

user avatar

Never ending time to approve cash out. One deposit e-transfer had problem and they do nothing because it was cancel in the history i need to send message to Gigadat directly and deposit was made

Dear MTLBOBZ, could you please provide us with your casino email or username to check the issue?

user avatar

Spinia casino looks like one of those Direx NV casinos in terms of layout and software but is not part of the Direx NV owners. They belong to the N1 interactive ltd casino group. I think they are Betchan and N1 casino etc.

They have games from Netent, Play N Go, Amatic, Pragmatic Play Endorphina etc and many more. Those are basically all the providers that Direx NV casinos has, yet its not one of them. Maybe a lower version of that group? I don’t know.

I remember when I joined I received some no deposit spins which 10 or 25 spins on Book of dead. Just listen to that with Play N Go slots who's RTP feels very low lately, what could you possibly win in this highly volatile book of dead slot huh? Well I won less than $1 of course and busted 2 minutes later.

A few weeks later I decided to make a deposit and claimed the welcome offer. I just wanted to test the overall experience including the withdrawals etc. which I decided to cancel my bonus and use real cash only. I deposited my $20 and started playing, 10 minutes later I was up $50 and requested a withdrawal.

While withdrawal was pending I uploaded some docs and 30 minutes later I saw the money was paid into my neteller account. I was impressed with this as I expected maybe a few hours or something.

I contacted support to ask about my 2nd deposit bonus and they are very quick to response. I think you wait on average 30 seconds for an agent to come online and they explained everything carefully to me about the second deposit bonus, however I did not claim it yet.

I would rate this casino a good 8/10 for everything, which is slot providers, lot of deposit methods, fast withdrawals and efficient support. I would definitely come back and make more deposits but without claiming any bonuses. These just difficult to complete wagering.

Hi Fiekie247, Thank you for taking the time to share your thoughts! We’re glad to hear you noticed our layout and software! If you have any other observations or suggestions, we’d love to hear them. Best regards, The Spinia Team

user avatar

I really enjoy Spinia cause it's nice looking, they have amazing customer support! I've made a mistake by not using as bonus code to apply my first deposit bonus and the guy named Josh from the chat support kindly added the bonus for me. Would definitely recommend playing here. Lots of nice games etc and the cashouts are super fast!

Hi Andyfair, Thank you for your fantastic feedback! We’re thrilled to hear that you enjoyed your experience with us and that Josh was able to assist you with the bonus code. Your recommendation means a lot to us. If you need any more help or have any questions, feel free to reach out. Best regards, The Spinia Team

user avatar

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